A22-_W912EK19T0027.pdf

REQUEST FOR QUOTATION

PLEASE RETURN TO:

US Army Corps of Engineers

US Army Corps of Engineers Lake Red Rock Recreation Mowing

W912EK19T0027

Attn: Natalie Werthmann 1500 Rock Island Drive Rock Island, Illinois 61201 Email: natalie.e.werthmann@usace.army.mil

PLEASE INCLUDE THE FOLLOWING INFORMATION:

1. Complete Block 17a on the SF1449 - Enter Name, Address, and Current Phone Number of Person to

Contact Regarding Proposal

2. Complete and sign Blocks 30a, 30b, and 30c on the SF1449

3. Complete Offeror Representations and Certifications (Clause 52.212-3) if your company has not completed the Representations and Certifications located with your company’s SAM record (https://www.sam.gov).

4. Complete and submit the Technical Capabiltiy Statement and Past Performanc Questionnaire per clause

52.212-2.

5. Please fill out the the below information completely and include this cover page with your offer, along with the above items that need to be filled out.

6. Include the Solicitation Number on the outside of your envelope or as subject line if submitting by email pdf format. It is the responsibility of the offeror to verify that their offer has been received and is legible when using a method other than electronic format to submit an offer.

Contractors must be current in their registration in the System for Award Management (SAM) Database before a Government Contract award can be made.https://www.sam.gov/

Please provide: Taxpayer ID Number: ____________________________ CAGE Code (SAM):_______________________________ Point of Contact: _________________________________ Phone & Email: __________________________________

FOR ADDITIONAL INFORMATION, CONTACT:

Natalie Werthmann - Phone: 309-794-5473 or Email: natalie.e.werthmann@usace.army.mil

SEE ADDENDUM

(No Collect Calls)

W912EK19T0027 15-Feb-2019

b. TELEPHONE NUMBER

309-794-5473

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 01 Mar 2019

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912EK9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

NATALIE E WERTHMANN

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

96514783123405

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

CONTRACTING DIVISION

US ARMY CORPS OF ENGINEERS

1500 ROCK ISLAND DRIVE

ROCK ISLAND IL 61201

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 966107 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

LAKE RED ROCK PROJECT OFFICE

CEMVR-OD-R

US ARMY CORPS OF ENGINEERS

1105 HIGHWAY T15

KNOXVILLE IA 50138-8820

TEL: 641/828-7522 FAX:

--- --- ---- REF BLOCK 18A)FAX:

TEL: 309-794-5613 (INVOICES SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$7,500,000

NAICS:

561730

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF67

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W912EK19T0027

Section SF 1449 - CONTINUATION SHEET

SCHEDULE OF PRICES

BID SCHEDULE/ CLINS

0001 BASE PERIOD

APRIL 01, 2019 THRU MARCH 31, 2020.

Provide mowing and trimming services, including all labor and equipment, for the recreation areas and visitor center at Lake Red Rock Project, in accordance with the Performance Work Statement, Technical Exhibits, and Attachments included herein.

ITEM NO SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

13 Each

0001AA PERIOD OF PERFORMANCE: APRIL 01, 2019 THRU NOVEMBER 01, 2019.

WHITEBREAST CAMPGROUND

Mowing and trimming of campground, including all camping loops and day use areas: 58.6 acres.

STU KUYPER NATURE TRAIL

Mowing and trimming of nature trail, including all designated hiking loops: 2 acres.

MINER’S RETREAT AND BEACH AREA

Mowing and trimming of day use area: 6.5 acres.

YOUTH CAMP

Mowing and trimming of youth camp area, including all camping pods: 2 acres.

WHITEBREAST SEWAGE LAGOON

Mowing only in storage area: 4.1 acres.

VISITOR CENTER

Mowing and trimming: 1acre.

SOUTH OVERLOOK

Mowing and trimming of recreation area: 16 acres.

SOUTH TAILWATER

Mowing and trimming of recreation area: 9 acres.

IVANS

Mowing and trimming of campground: 3 acres.

VOLKSWEG TRAIL AND EAGLE LAIR TRAIL

Mowing and trimming of Volksweg Trail and Eagle Lair Trails located on south side of Des Moines River, near Ivan’s and South Tailwater: .7 acre.

HOWELL STATION RECREATION AREA

Mowing and trimming, including all camping loops and day use areas. Also includes Howell Station Prairie Trail:

67 acres.

MARINA COVE

Mowing and trimming of day use area: 3 acres.

FIFIELD

Mowing and trimming of day-use areas: 8 acres.

WALLASHUCK

Mowing and trimming of campground: 26.5 acres.

NORTH OVERLOOK

Mowing and trimming of recreation area (includes hiking trail and North Overlook Picnic Shelter): 17.5 acres.

VOLKSWEG TRAIL

Mowing and trimming of designated areas of the north Volksweg Trail: 8.5 acre.

PLAYSCAPE AREA

Mowing and trimming of outdoor play areas: 1 acre.

ARCHERY RANGE AREA

Mowing and trimming of Red Rock archery range area: 2 acres.

NOTE: Total number of acres to be mowed & trimmed: 236.4 acres. Total number of acres to be mowed only: 4.1 acres (Whitebreast sewage lagoon).

AMOUNT PER MOWING: _________________ X 13 = 0001AA TOTAL: ______________

ITEM NO SERVICES UNIT PRICE UNIT QUANTITY AMOUNT

Each 4

0001AB PERIOD OF PERFORMANCE: APRIL 01, 2019 THRU NOVEMBER 01, 2019.

UNSCHEDULED MOWING & TRIMMING SERVICES – Includes all campgrounds and recreation areas listed in 0001AA (236.4 acres)

AMOUNT PER MOWING: ___________________ X 4 = 0001AB TOTAL: ________________

BASE PERIOD TOTAL 0001AA and 0001AB: _____________________

0002 OPTION PERIOD ONE

APRIL 01, 2020 THRU MARCH 31, 2021.

Provide mowing and trimming services, including all labor and equipment, for the recreation areas and visitor center at Lake Red Rock Project, in accordance with

Each 13

0002AA PERIOD OF PERFORMANCE: APRIL 01, 2020 THRU NOVEMBER 01, 2020.

Mowing and trimming of campground, including all camping loops and day use areas: 58.6 acres.

STU KUYPER NATURE TRAIL

Mowing and trimming of nature trail, including all designated hiking loops: 2 acres.

MINER’S RETREAT AND BEACH AREA

Mowing and trimming of day use area: 6.5 acres.

YOUTH CAMP

Mowing and trimming of youth camp area, including all camping pods: 2 acres.

WHITEBREAST SEWAGE LAGOON

Mowing only in storage area: 4.1 acres.

VISITOR CENTER

Mowing and trimming: 1acre.

SOUTH OVERLOOK

Mowing and trimming of recreation area: 16 acres.

SOUTH TAILWATER

Mowing and trimming of recreation area: 9 acres.

IVANS

Mowing and trimming of campground: 3 acres.

VOLKSWEG TRAIL AND EAGLE LAIR TRAIL

Mowing and trimming of Volksweg Trail and Eagle Lair Trails located on south side of Des Moines River, near Ivan’s and South Tailwater: .7 acre.

HOWELL STATION RECREATION AREA

Mowing and trimming, including all camping loops and day use areas. Also includes Howell Station Prairie Trail:

67 acres.

MARINA COVE

Mowing and trimming of day use area: 3 acres.

FIFIELD

Mowing and trimming of day-use areas: 8 acres.

WALLASHUCK

Mowing and trimming of campground: 26.5 acres.

NORTH OVERLOOK

Mowing and trimming of recreation area (includes hiking trail and North Overlook Picnic Shelter): 17.5 acres.

VOLKSWEG TRAIL

Mowing and trimming of designated areas of the north Volksweg Trail: 8.5 acre.

PLAYSCAPE AREA

Mowing and trimming of outdoor play areas: 1 acre.

ARCHERY RANGE AREA

Mowing and trimming of Red Rock archery range area: 2 acres.

NOTE: Total number of acres to be mowed & trimmed: 236.4 acres. Total number of acres to be mowed only: 4.1

AMOUNT PER MOWING: _________________ X 13 = 0002AA TOTAL: ______________

0002AB PERIOD OF PERFORMANCE: APRIL 01, 2020 THRU NOVEMBER 01, 2020.

listed in 0002AA (236.4 acres)

AMOUNT PER MOWING: ___________________ X 4 = 0002AB TOTAL: ________________

OPTION PERIOD ONE TOTAL 0002AA and 0002AB: ____________________

0002 OPTION PERIOD TWO

APRIL 01, 2021 THRU MARCH 31, 2022.

Provide mowing and trimming services, including all labor and equipment, for the recreation areas and visitor center at Lake Red Rock Project, in accordance with

0003AA PERIOD OF PERFORMANCE: APRIL 01, 2021 THRU NOVEMBER 01, 2021.

Mowing and trimming of campground, including all camping loops and day use areas: 58.6 acres.

STU KUYPER NATURE TRAIL

Mowing and trimming of nature trail, including all designated hiking loops: 2 acres.

MINER’S RETREAT AND BEACH AREA

Mowing and trimming of day use area: 6.5 acres.

YOUTH CAMP

Mowing and trimming of youth camp area, including all camping pods: 2 acres.

WHITEBREAST SEWAGE LAGOON

Mowing only in storage area: 4.1 acres.

VISITOR CENTER

Mowing and trimming: 1acre.

SOUTH OVERLOOK

Mowing and trimming of recreation area: 16 acres.

SOUTH TAILWATER

Mowing and trimming of recreation area: 9 acres.

IVANS

Mowing and trimming of campground: 3 acres.

VOLKSWEG TRAIL AND EAGLE LAIR TRAIL

Mowing and trimming of Volksweg Trail and Eagle Lair Trails located on south side of Des Moines River, near Ivan’s and South Tailwater: .7 acre.

HOWELL STATION RECREATION AREA

Mowing and trimming, including all camping loops and day use areas. Also includes Howell Station Prairie Trail:

67 acres.

MARINA COVE

Mowing and trimming of day use area: 3 acres.

WALLASHUCK

Mowing and trimming of campground: 26.5 acres.

NORTH OVERLOOK

Mowing and trimming of recreation area (includes hiking trail and North Overlook Picnic Shelter): 17.5 acres.

VOLKSWEG TRAIL

Mowing and trimming of designated areas of the north Volksweg Trail: 8.5 acre.

PLAYSCAPE AREA

Mowing and trimming of outdoor play areas: 1 acre.

ARCHERY RANGE AREA

Mowing and trimming of Red Rock archery range area: 2 acres.

NOTE: Total number of acres to be mowed & trimmed: 236.4 acres. Total number of acres to be mowed only: 4.1

AMOUNT PER MOWING: _________________ X 13 = 0003AA TOTAL: ______________

0003AB PERIOD OF PERFORMANCE: APRIL 01, 2021 THRU NOVEMBER 01, 2021.

listed in 0003AA (236.4 acres)

AMOUNT PER MOWING: ___________________ X 4 = 0003AB TOTAL: ________________

OPTION PERIOD TWO TOTAL 0003AA and 0003AB: ____________________

0002 OPTION PERIOD THREE

APRIL 01, 2022 THRU MARCH 31, 2023.

Provide mowing and trimming services, including all labor and equipment, for the recreation areas and visitor center at Lake Red Rock Project, in accordance with

0004AA PERIOD OF PERFORMANCE: APRIL 01, 2022 THRU NOVEMBER 01, 2022.

Mowing and trimming of campground, including all camping loops and day use areas: 58.6 acres.

STU KUYPER NATURE TRAIL

Mowing and trimming of nature trail, including all designated hiking loops: 2 acres.

MINER’S RETREAT AND BEACH AREA

Mowing and trimming of day use area: 6.5 acres.

YOUTH CAMP

Mowing and trimming of youth camp area, including all camping pods: 2 acres.

WHITEBREAST SEWAGE LAGOON

Mowing only in storage area: 4.1 acres.

VISITOR CENTER

Mowing and trimming: 1acre.

SOUTH OVERLOOK

Mowing and trimming of recreation area: 16 acres.

SOUTH TAILWATER

Mowing and trimming of recreation area: 9 acres.

IVANS

Mowing and trimming of campground: 3 acres.

VOLKSWEG TRAIL AND EAGLE LAIR TRAIL

Mowing and trimming of Volksweg Trail and Eagle Lair Trails located on south side of Des Moines River, near Ivan’s and South Tailwater: .7 acre.

HOWELL STATION RECREATION AREA

Mowing and trimming, including all camping loops and day use areas. Also includes Howell Station Prairie Trail:

67 acres.

WALLASHUCK

Mowing and trimming of campground: 26.5 acres.

NORTH OVERLOOK

Mowing and trimming of recreation area (includes hiking trail and North Overlook Picnic Shelter): 17.5 acres.

VOLKSWEG TRAIL

Mowing and trimming of designated areas of the north Volksweg Trail: 8.5 acre.

PLAYSCAPE AREA

Mowing and trimming of outdoor play areas: 1 acre.

ARCHERY RANGE AREA

Mowing and trimming of Red Rock archery range area: 2 acres.

NOTE: Total number of acres to be mowed & trimmed: 236.4 acres. Total number of acres to be mowed only: 4.1

AMOUNT PER MOWING: _________________ X 13 = 0004AA TOTAL: ______________

0004AB PERIOD OF PERFORMANCE: APRIL 01, 2022 THRU NOVEMBER 01, 2022.

listed in 0002AA (236.4 acres)

AMOUNT PER MOWING: ___________________ X 4 = 0004AB TOTAL: ________________

OPTION PERIOD THREE TOTAL 0004AA and 0004AB: ____________________

0003 OPTION PERIOD FOUR

APRIL 01, 2023 THRU March 31, 2024.

Provide mowing and trimming services, including all labor and equipment, for the recreation areas and visitor center at Lake Red Rock Project, in accordance with

0005AA PERIOD OF PERFORMANCE: APRIL 01, 2023 THRU NOVEMBER 01, 2023.

Mowing and trimming of campground, including all camping loops and day use areas: 58.6 acres.

STU KUYPER NATURE TRAIL

Mowing and trimming of nature trail, including all designated hiking loops: 2 acres.

MINER’S RETREAT AND BEACH AREA

Mowing and trimming of day use area: 6.5 acres.

YOUTH CAMP

Mowing and trimming of youth camp area, including all camping pods: 2 acres.

WHITEBREAST SEWAGE LAGOON

Mowing only in storage area: 4.1 acres.

VISITOR CENTER

Mowing and trimming: 1acre.

SOUTH OVERLOOK

Mowing and trimming of recreation area: 16 acres.

SOUTH TAILWATER

Mowing and trimming of recreation area: 9 acres.

IVANS

Mowing and trimming of campground: 3 acres.

VOLKSWEG TRAIL AND EAGLE LAIR TRAIL

Mowing and trimming of Volksweg Trail and Eagle Lair Trails located on south side of Des Moines River, near Ivan’s and South Tailwater: .7 acre.

HOWELL STATION RECREATION AREA

Mowing and trimming, including all camping loops and day use areas. Also includes Howell Station Prairie Trail:

67 acres.

WALLASHUCK

Mowing and trimming of campground: 26.5 acres.

NORTH OVERLOOK

Mowing and trimming of recreation area (includes hiking trail and North Overlook Picnic Shelter): 17.5 acres.

VOLKSWEG TRAIL

Mowing and trimming of designated areas of the north Volksweg Trail: 8.5 acre.

PLAYSCAPE AREA

Mowing and trimming of outdoor play areas: 1 acre.

ARCHERY RANGE AREA

Mowing and trimming of Red Rock archery range area: 2 acres.

NOTE: Total number of acres to be mowed & trimmed: 236.4 acres. Total number of acres to be mowed only: 4.1

AMOUNT PER MOWING: _________________ X 13 = 0005AA TOTAL: ______________

SERVICES UNIT PRICE UNIT QUANTITY AMOUNT

0005AB PERIOD OR PERFORMANCE: APRIL 01, 2023 THRU NOVEMBER 01, 2023.

listed in 0005AA (236.4 acres)

AMOUNT PER MOWING: ___________________ X 4 = 005AB TOTAL: ________________

OPTION PERIOD FOUR TOTAL 0005AA and 0005AB: ____________________

BASE PERIOD TOTAL: ___________________

OPTION PERIOD ONE TOTAL: __________________

OPTION PERIOD TWO TOTAL: _________________

OPTION PERIOD THREE TOTAL: _________________

OPTION PERIOD FOUR TOTAL: _________________

GRAND TOTAL: __________________

***PLEASE ENSURE PRICING INCLUDES THE COST ASSOCIATED WITH THE SECURITY

SECTION OF THE PERFORMANCE WORK STATEMENT***

TECHNICAL CAPABILITY STATEMENT

TECHNICAL CAPABILTY STATEMENT

(OFFERORS MUST COMPLETE)

The Offeror SHALL provide sufficient documentation of their technical capability, such as experience of the company and/or the key personnel and crew who will be performing the work, resumes, equipment lists, etc. or other information to enable the Government to determine the company's capability on projects of similar type, size, scope and complexity.

PAST PERFORMANCE

USACE PAST PERFORMANCE QUESTIONNAIRE (PPQ)

(OFFERORS MUST COMPLETE)

AGENCY/COMPANY THAT WORK WAS PERFORMED FOR: _______________________________

POINT OF CONTACT & TELEPHONE NUMBER: __________________________________________

DATES SERVICES PROVIDED: ________________________________________________________

BRIEF DESCRIPTION OF SERVICES PROVIDED: _________________________________________

DATES SERVICES PROVIDED: ________________________________________________________

BRIEF DESCRIPTION OF SERVICES PROVIDED: _________________________________________

DATES SERVICES PROVIDED: ________________________________________________________

BRIEF DESCRIPTION OF SERVICES PROVIDED: _________________________________________

PERFORMANCE WORK STATEMENT

LAKE RED ROCK PROJECT

MOWING CONTRACT

KNOXVILLE, IOWA

1. BID SCHEDULE (LINE ITEMS/CLINS): Offerors must provide pricing on all items and entire quantities contained in the basic contract period and all options to be considered for award. Quotes received not complying with this requirement will be considered non-responsive and will be rejected.

Award will be made to the lowest priced technically acceptable quote. Refer to clause 52.212-2, Evaluation- Commercial Items, for quote evaluation factors and technical requirements.

2. DOCUMENTS TO RETURN: In order to be considered responsive, bidders must complete and return all of the following:

� Complete and return first page of solicitation, including offeror’s complete mailing address, telephone number, offeror’s name, title, and signature.

� Complete and return “Bid Schedule (CLINs)”.

� Submit information requested in Clause 52.212-2.

� Technical Capability Statement (Technical Exhibit #3) � Past Performance Questionnaire (Technical Exhibit #4)

Offeror must complete all fill-ins and assure all return pages are received by the due date and time shown on page 1 of the solicitation, at the address indicated. Completed quotation packages may be e-mailed to natalie.e.werthmann@usace.army.mil. If mailed, mark envelope “Quote for Solicitation W912EK19T0027”.

CONTRACTING DIVISION

US ARMY CORPS OF ENGINEERS- Natalie Werthmann

CLOCK TOWER BUILDING

1500 Rock Island Drive

ROCK ISLAND, IL 61201-2004

3. QUANTITIES: The number of recreational area mowings and trimmings, including the visitor center, will be thirteen (13). The number of unscheduled recreational area mowings and trimmings, including the visitor center will be four (4).

4. WAGE RATES: Prevailing Wage Rates will apply for any award resulting from this solicitation for quotes.

See the included Wage Determination, and contract clauses 52.222-41, Service Contract Act of 1965 for details.

5. SITE VISIT: Offerors who wish a site visit should contact the Project Office at (641) 828-7522 to schedule an appointment. Prospective offerors are encouraged to visit and fully inspect all areas, accesses, locations, terrain, etc.

prior to bidding. The point of contact is Jesse Westphal, telephone extension #6443 or e-mail jesse.l.westphal@usace.army.mil.

6. DAM ROADWAY: The road (County highway T-15) across the dam may be closed from time to time during the life of this contract. The closure of the dam may continue for several months under certain construction and/or maintenance circumstances. The contractor shall be prepared to take an alternate route during these times.

PERFORMANCE WORK STATEMENT

Mowing and Trimming Services Lake Red Rock Project

Knoxville, Iowa

SECTION TITLE

C-1 GENERAL INFORMATION

C-2 SPECIFIC TASKS

TECHNICAL EXHIBIT #1 “MOWING SCHEDULES AND LOCATIONS”

TECHNICAL EXHIBIT #2 “QUALITY ASSURANCE SURVEILLANCE PLAN” (QASP)

C-1

GENERAL INFORMATION

C.1.1 BACKGROUND. Lake Red Rock is Iowa’s Largest Lake, with numerous parks and lake access areas managed by or leased from the U.S. Army Corps of Engineers. Recreational areas at Lake Red Rock Project offer a wide variety of facilities including boat launching ramps, campgrounds, a full service marina, picnic areas, and sand swimming beaches. Mowing, refuse collection, park attendant services, and facility cleanup are just a few of the activities that are performed by private contractors for the Corps of Engineers at Lake Red Rock Project. Award will be a Firm-Fixed-Price (FFP), performance-based service contract.

C.1.2 SCOPE OF WORK. The Contractor shall provide all manpower, labor, equipment, materials/supplies, transportation, fuel, tools, supervision and other items and services necessary to provide mowing and trimming services for designated public use and administrative areas at the Lake Red Rock Project, near Knoxville, Iowa, as described in the attached performance work statement (PWS) and elsewhere within the solicitation. The Contractor shall perform to the standards in the contract. Services also consist of attending a pre-work conference, meetings as necessary, and preparing invoices. A map Lake Red Rock can be found on the Internet at: https://www.mvr.usace.army.mil/Missions/Recreation/Lake-Red- Rock/Maps/

C.1.3 PERIOD OF PERFORMANCE. The resulting contract will be for a base period with four (4) option periods. The option periods are priced and may be exercised by contract modification. See Clause 52.217-9, Option to Extend Term of the Contract, for information regarding option periods.

BASE PERIOD OF PERFORMANCE: April 01, 2019 thru November 01, 2019 OPTION ONE PERIOD OF PERFORMANCE: April 01, 2020 thru November 01, 2020 OPTION TWO PERIOD OF PERFORMANCE: April 01, 2021 thru November 01, 2021

OPTION THREE PERIOD OF PERFORMANCE: April 01, 2022 thru November 01, 2022 OPTION FOUR PERIOD OF PERFORMANCE: April 01, 2023 thru November 01, 2023

C.1.4 REQUIRED INSURANCE. In accordance with the FAR Clause 52.228-5, “Insurance-Work on a

Government Installation,” the Contractor shall obtain and maintain, during the period of performance under this contract, the following types and minimum amounts of insurance*:

Workmen’s Compensation . . . . . . Coverage complying with applicable State statute** Employer’s Liability . . . . . . . . . . . Minimum $100,000 General Liability/Bodily Injury. . . Minimum $500,000 per occurrence Automobile Liability . . . . . . . . . . . Minimum $200,000 per person $500,000 per occurrence $ 20,000 property per occurrence

* Reference FAR 28.307-2 Liability, subparagraphs (a), (b), and (c).

** Iowa Division of Insurance, telephone # (515) 281-5705 Division of Workers Compensation, telephone # (800) 775-2667

C.1.5 PRE-WORK CONFERENCE. Prior to start of services, the Contracting Officers Representative (COR) will arrange a Pre-Work conference to be held at the Lake Red Rock Project Office. The purpose of the conference is to discuss contract requirements and details of contract performance, in order to develop a mutual understanding of both. The Government reserves the right to schedule meetings with the contractor. Meetings shall be scheduled to take place at the Project Office as necessary to ensure strict compliance with the terms of the contract.

C.1.6 DOCUMENTS AND CORRESPONDENCE. After award, all documents and related correspondence shall be routed through the Contracting Officer’s Representative (COR) located at the Lake Red Rock Project Office.

C.1.7 CONTRACTOR PERSONNEL.

C.1.7.1 MANPOWER REQUIREMENT: The contractor and employees/staff shall personally perform, or provide personal superintendence of the performance of, duties under this contract. The contractor shall maintain a sufficient number of staff/employees to perform the required services.

C.1.7.2 SECURITY REQUIREMENTS:

AT Level 1 Training. All Contractor and sub-contractor employees requiring access to non-public or private Government property must complete Anti-Terrorism (AT) Level 1 Training within 30 calendar days after notice to proceed date. AT Level 1 Training is available at the following website:

https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam. The required training is under the heading “JS- US007-14: Level 1 Antiterrorism Awareness Training.” Contractor employees who have a Common Access Card (CAC) may log in with their CAC. Contractor employees without a CAC shall log into the “Non-CAC users” link and need to complete the training all at once, as no record of training shall be maintained aside from the certificate that is printed upon completion. All AT Level 1 Training certificates must be submitted to the Contracting Officer within 5 calendar days of completion.

For Access and General Protection Policy and Procedures. All Contractors and sub-contractor employees shall comply with installation and facility access guidelines and rules as stated herein. Contractor workforce must comply with all personal identity verification requirements as directed by Department of Defense, Department of the Army Headquarters, Rock Island District and/or local policy. In addition to the changes otherwise authorized by the Changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in Contractor security matters or processes.

In support of Rock Island District evaluation of personnel authorized for access to federal facilities, the Contractor shall submit background checks that have been conducted by a bonded third party within the last 6 months of Notice to Proceed date and authorize reports to be provided to the Rock Island District Security and Law Enforcement Office by the third party. The background check will cover, at a minimum, the ten years covering states the employee has lived in, national criminal records check which includes felony and misdemeanor offenses, Department of Motor Vehicles records, and a national sex offender registry check, submitted 14 days prior to accessing the project site.

Identification Badges: The Contractor shall be responsible for furnishing a photo identification badge/card to each employee prior to the employee's work on-site, and for requiring each employee engaged on the work to display identification. At a minimum, the badge shall have the following items shown, the employee’s picture, employee’s name, and company name working for. The badge will be prominently displayed unless restricted for safety concerns, in which case it will be available for immediate display upon request (carried on person).

As employees are added or deleted from the submitted and approved Access Control List (ACL), this information will be reported immediately to the Contracting Officer (KO). Added employees will not be permitted on-site until requirements of this paragraph are completed, submitted, and approved.

Disqualifying factors include, but are not limited to:

(1) Criminal conduct, in particular violent crime and sex offenders;

(2) Habitual use of intoxicating beverages to excess as evidenced by Driving under the influence or public intoxication records; or

(3) Any illegal activity or other disqualification which makes the individual unfit for service (e.g. drug trafficking or procurement fraud).

In addition to the submitted background checks, supplemental agency checks may be performed at the discretion of the Rock Island District security personnel. The Contractor agrees to cooperate and ensure that Contractor personnel provide any documentation required to complete these checks. Any person lacking proper identification credentials or deemed a security threat may be denied access to the project. Such action in no way relieves the Contractor from performance of the Contract. The Rock Island District retains the right to deny any Contractor and sub-contractor employee from working on a contract awarded by the Rock Island District based on final background investigation results. All information received as a result of a background check will be handled according to Privacy Act regulation.

In the event that an unexpected change in personnel is required, due to sudden absence of a critical path employee, the Contractor shall immediately contact the Contracting Officer to coordinate obtaining written approval from the Security Office for new/additional personnel to be brought on site prior to background check acceptance. Contractor shall submit Personnel Change Request Form and will receive written authorization from the Security Office prior to bringing new personnel on site, and ensure a background check is sent to the Rock Island District Security Office no later than ten days from written notice of approval. The Rock Island District reserves the right to terminate access of the employee upon completion of the Government’s review of the background check and the Contractor shall be notified immediately of any such Government decision.

In the event of an unforeseen change in work site conditions which may require a contract modification, and the contractor is required to immediately add personnel, a Personnel Change Request Form will be submitted to and approved by the Security Office prior to bringing new personnel on site, and ensure a background check is sent to the Rock Island District Security Office no later than ten days from written notice of approval.

The Rock Island District reserves the right to terminate access of the employee upon completion of the Government’s review of the background check and the Contractor shall be notified immediately of any such Government decision.

Subcontractor personnel not expected to be on the worksite for more than 15 days may be allowed on site with the following conditions:

1) Employee will be on site a total of 15 days or less, for the duration of the project.

2) Employee is added to the ACL as a short term employee.

3) Employee is escorted while on site. This is defined as being in the line of sight of an identified contractor employee who has a background check on file with the Rock Island District (as noted on the ACL).

4) Each contractor employee can sponsor only five short term employees at a time.

Foreign National employees: Due to a difference in background check procedures for long term foreign national employees, all such employees must provide a photocopy of their passport to the Rock Island District Security Office NLT 30 days prior to arrival on site. Short term foreign national employees (e.g. specialists with a two week period of performance) may work on site with the following conditions:

1) Foreign national employee will be on site a total of 15 days or less, for the duration of the project.

2) Foreign national employee will comply with E-verify requirements E-verify paragraph).

3) Approved and identified contractor employee shall escort the foreign national employee at ALL times while on site.

4) Each contractor employee can sponsor only one short term foreign national at a time.

Personnel Change Request Form Contract #_______________ Date___________ We, _____________________, respectfully request to add/replace (circle one) personnel to the jobsite due to the following situation:

Personnel to be conditionally added to the ACL (escorted by):

Background checks (if required for a long term employee) shall be submitted by close of business on (insert proposed date): ________________

(Insert signature block)

Pre-screen candidates using E-Verify Program. The Contractor must pre-screen Candidates using the E-verify Program website (http://www.uscis.gov/e-verify) to meet the established employment eligibility requirements. The Contractor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system.

Documentation of company enrollment in E-verify, via a print screen of the company profile within the E-verify system, must be submitted to the Security Office no later than 3 business days after the initial Notice to Proceed.

*When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification must be given/coordinated with the designated Government representative. This Form will be provided to the Security Office after Notice to Proceed is given.

C.1.8 SUSTAINABILITY

EPA Designated (CPG)

Under the Comprehensive Procurement Guidelines (CPG) program, the Environmental Protection Agency (EPA) designates products that are or can be made with recovered materials, and recommends practices for buying these products. Any designated product that is being offered or supplied under this contract shall meet the minimum recommended content levels as identified under the CPG program. Visit http://www.epa.gov/epawaste/conserve/tools/cpg/products for a complete list of designated products and the associated recommended content levels. Offerors must be able to demonstrate that each offered product meets minimum content levels upon request.

Bio-based

The United States Department of Agriculture (USDA) designates certain bio-based products for federal procurement and specifies minimum bio-based content levels for those products. Any designated product that is being offered or supplied under this contract shall meet USDA Bio-Preferred’ s minimum bio-based content level.

Visit the Bio-Preferred web site for the complete list of designated products and the associated minimum bio-based content level requirements.

C.1.9 SAFETY

C.1.9.1 Appropriate measures shall be taken to protect the general public, Government and contractor employees from accidental injury. All services shall be performed in accordance with applicable safety requirements set forth in Corps of Engineers Manual EM-385-1-1, “Safety and Health Requirements Manual” and supplements thereto (copies are available from the Project Office or http://www.usace.army.mil/publications/eng-manuals/em385-1- 1/entire.pdf). ANY EQUIPMENT OR MATERIALS NOT IN CONFORMITY WITH THE

SAFETY MANUAL SHALL BE REMOVED FROM GOVERNMENT PROPERTY

IMMEDIATELY.

C.1.9.2 Prior to beginning work on this contract, the contractor Safety/Accident Prevention Plan must be submitted and approved. This plan shall be in accordance with the most recent EM 385-1-

1. The plan shall address policies and procedures that will be used to maintain a safe environment for contractor personnel, Government employees, and facility users during contractor performance. The Contractor will be expected to take a vital interest in safety, hazard, and educate their employees to work and plan their work safely. Proper driving techniques and defensive driving will be practiced to prevent vehicle accidents and property damage.

C.1.9.3 Any injury, property damage or safety hazard observed by the contractor shall be immediately reported to the COR.

C.1.10 ENVIRONMENTAL CONTROLS.

C.1.10.1 COMPLIANCE WITH LAWS AND REGULATIONS: The contractor shall be knowledgeable of, and shall comply with, all applicable Federal, State, and Local laws, environmental requirements, and instructions. The contractor shall ensure policies and procedures are established that protect the health and safety of employees and the community to minimize or eliminate the risk of environmental pollution.

C.1.10.2 HAZARDOUS MATERIALS: The contractor is responsible for advising his/her employees of all Environmental and Hazardous Materials Handling, and is also required to provide to the COR the Material Safety Data Sheets (MSDS) for all materials used by the contractor in accordance with Federal and State laws and/or regulations.

C.1.10.3 NOTIFICATION OF ENVIRONMENTAL SPILLS: If the contractor or employee(s) of the contractor spills or releases any substance into the environment, the contractor shall immediately report the incident to the Contracting Officer’s Representative (COR), or in his or her absence the Contracting Officer. The contractor shall be liable for containment and environmental cleanup of the spill or release of such substance.

C.1.11 CONTRACTOR MOWING SCHEDULES:

C.1.11.1 The contractor shall commence mowing according to the attached mowing schedules listed in Technical Exhibit 1. The contractor must complete the mowing and trimming; to include final inspection and acceptance, within four (4) workdays, including the day work is scheduled to begin for each mowing. In the event adverse weather or ground conditions occur during the service that would create unsafe working conditions or result in damage to vegetation or turf, the contractor shall cease operations. Additional time will be allowed equivalent to inclement weather delays. Work is not permitted on weekends or holidays, and shall not begin prior to 7:00 a.m. nor continue past 8:00 p.m. Mowing or trimming in camping areas shall be delayed until 8:30 a.m.

C.1.11.2 UNSCHEDULED MOWING AND TRIMMING. Upon notification by the COR via phone call, the contractor shall perform unscheduled mowing and trimming in the areas covered under this contract. These services would occur before or after the scheduled mowing rounds and is dependent on weather and public use patterns.

C-2

SPECIFIC TASKS

C.2.1 GENERAL

C.2.1.1 Mowing and trimming operations around buildings and roadsides shall be performed so grass clippings are thrown away from buildings and away from the road whenever possible. All areas will be cleaned of ground litter and debris prior to any mowing or trimming. Downed branches and sticks may be placed inside fire pits or nearby wooded areas. The contractor may use dumpsters for disposal of any refuse collected in the mowing operations under this contract.

Mowing with power mowers, either push or riding, and trimming will not be performed closer than twenty (20) feet from an inhabited picnic or campsite without the permission of the camper or picnicker. Mowing and trimming equipment shall be equipped with manufactures safety guards to avoid objects from being propelled and striking nearby objects or visitors.

C.2.1.2 STORAGE OF EQUIPMENT AND SUPPLIES. When storage of contractor's equipment and supplies is necessary on U S Government property, they will be stored only in the areas designated by the Contracting Officer's Representative. The Government will assume no responsibility or liability for contractor equipment or supplies stored on Government property.

The contractor will ensure that all fence gates are locked and secured when property is stored within such enclosures.

C.2.2 MOWING

C.2.2.1 WET CONDITIONS: Mowing operations shall not be performed when the ground is so wet that mowing would cause rutting or would otherwise disturb existing turf; or when grass is so wet it will not cut. Tractors shall be operated in such a manner as to protect against the sod being torn by the tractor wheels on turns.

C.2.2.2 MOWERS: All mowers (large and small) shall be compatible with each other in mowing height and appearance of cut grass. After mowing, areas serviced under this contract shall present a neat, well-cared-for, and evenly mowed appearance, free from ruts or any un-mowed strips.

C.2.2.3 Minimum grass height after mowing will be two (2) inches. Maximum grass height after mowing will be three and one-half (3 1/2) inches.

C.2.3 TRIMMING

C.2.3.1 AREAS: Trimming is required in all designated areas. Grass and weeds shall be trimmed around trees, shrubs, buildings, fences, poles, posts, fire hydrants, signposts, benches, picnic tables, electrical pedestals, parking lots, curbs, parking lot bumper blocks (both sides), sidewalks, boulders, playgrounds (inside as well), beaches, boat ramps and other fixed obstacles.

C.2.3.2 HEIGHT: Trimming height shall match surrounding area grass heights. All areas shall be trimmed simultaneously, or immediately following mowing, and in all instances shall be completed no later than forty-eight (48) consecutive hours after mowing.

C.2.3.3 CLIPPING REMOVAL: Immediately following trimming, the contractor shall remove grass clippings or debris deposited as a result of mowing and trimming operations from all sidewalks, entrances into buildings, and building interiors. If trimming is not completed in the same day as the mowing, the contractor shall remove grass clippings or debris deposited as a result of mowing operations from all sidewalks, entrances into buildings, and building interiors. Grass clippings and debris shall not be left on sidewalks, etc. overnight, even if the trimming operations are not completed.

C.2.3.4 DEAD/SPRAYED VEGETATION: Occasionally recreation area features are sprayed for vegetation control. The contractor shall trim all dead vegetation and any grass and/or weeds growing along or within the maintained recreation feature.

C.2.3.5 TREES/SHRUBS/OBJECTS: Extreme care shall be exercised when mowing and trimming around trees, bushes, shrubs, buildings, and other objects to insure that equipment does not come in contact with the object. Trees or other objects shall NOT be bumped or scraped by equipment. Trimming around buildings and inanimate objects shall be accomplished to the last blade of grass. Moveable objects such as picnic tables shall be moved and the area around and under such objects shall be mowed and/or trimmed. Immediately following mowing/trimming, such objects shall be returned to their original position.

C.2.4 PAYMENT PROCEDURES

C.2.4.1 The Contractor shall submit an invoice within 2 business days following the completion of each mowing round to the COR. Invoices can be emailed or delivered to Lake Red Rock Office 1105 N. Highway T15, Knoxville, Iowa 50138. Payment will be made from the finance and accounting office for the Rock Island District in accordance with contract provisions and the Prompt Payment Act.

TECHNICAL EXHIBIT #1

2019 BASE PERIOD PERFORMANCE MOWING & TRIMMING SCHEDULE (Inclusive – all recreation areas, including the visitor center, bid item 0001AA).

1. Monday, April 29

2. Monday, May 13

3. Monday, May 20

4. Monday, June 3

5. Monday, June 10

6. Monday, June 24

7. Monday, July 8

8. Monday, July 15

9. Monday, July 29

10. Monday, August 12

11. Monday, August 26

12. Monday, September 9

13. Monday, September 23

NOTE: The four (4) additional mowings listed below are for unscheduled mowing & trimming of all recreation areas, including the visitor center (bid item 0001AB).

1. Date to be determined by COR on an as-needed basis.

2. Date to be determined by COR on an as-needed basis.

3. Date to be determined by COR on an as-needed basis.

4. Date to be determined by COR on an as-needed basis.

TECHNICAL EXHIBIT #1 Continued

2020 OPTION PERIOD ONE PERFORMANCE MOWING & TRIMMING SCHEDULE (Inclusive – all recreation areas, including the visitor center, bid item 0002AA).

1. Monday, April 27

2. Monday, May 11

3. Monday, May 18

4. Monday, June 1

5. Monday, June 8

6. Monday, June 22

7. Monday, July 6

8. Monday, July 13

9. Monday, July 27

10. Monday, August 3

11. Monday, August 17

12. Monday, August 31

13. Monday, September 14

NOTE: The four (4) additional mowings listed below are for unscheduled mowing & trimming of all recreation areas, including the visitor center (bid item 0002AB).

1. Date to be determined by COR on an as-needed basis.

2. Date to be determined by COR on an as-needed basis.

2021 OPTION PERIOD TWO PERFORMANCE MOWING & TRIMMING SCHEDULE (Inclusive – all recreation areas, including the visitor center, bid item 0003AA).

1. Monday, April 26

2. Monday, May 10

3. Monday, May 17

4. Monday, May 24

5. Monday, June 7

6. Monday, June 21

7. Tuesday, July 6

8. Monday, July 19

9. Monday, Aug 2

10. Monday, Aug 16

11. Monday, August 30

12. Monday, Sept 13

13. Monday, Sept 27

NOTE: The four (4) additional mowings listed below are for unscheduled mowing & trimming of all recreation areas, including the visitor center (bid item 0003AB).

1. Date to be determined by COR on an as-needed basis.

2. Date to be determined by COR on an as-needed basis.

2022 OPTION PERIOD THREE PERFORMANCE MOWING & TRIMMING SCHEDULE (Inclusive – all recreation areas, including the visitor center, bid item 0004AA).

1. Monday, April 25

2. Monday, May 9

3. Monday, May 16

4. Monday, May 23

5. Monday, June 6

6. Monday, June 20

7. Tuesday, July 5

8. Monday, July 18

9. Monday, Aug 1

10. Monday, Aug 15

11. Monday, August 29

12. Monday, Sept 12

13. Monday, Sept 26

NOTE: The four (4) additional mowings listed below are for unscheduled mowing & trimming of all recreation areas, including the visitor center (bid item 0004AB).

1. Date to be determined by COR on an as-needed basis.

2. Date to be determined by COR on an as-needed basis.

2023 OPTION PERIOD FOUR PERFORMANCE MOWING & TRIMMING SCHEDULE (Inclusive – all recreation areas, including the visitor center, bid item 0005AA).

1. Monday, April 24

2. Monday, May 8

3. Monday, May 15

4. Monday, May 22

5. Monday, June 5

6. Monday, June 19

7. Monday, June 26

8. Monday, July 10

9. Monday, July 24

10. Monday, July 31

11. Monday, August 14

12. Monday, August 28

13. Monday, September 11

NOTE: The four (4) additional mowings listed below are for unscheduled mowing & trimming of all recreation areas, including the visitor center (bid item 0005AB).

1. Date to be determined by COR on an as-needed basis.

2. Date to be determined by COR on an as-needed basis.

TECHNICAL EXHIBIT #2

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract, and that the Government only pays for the acceptable level of services received.

1. Critical performance processes and requirements. Critical to the performance of the contract, the contractor shall provide all personnel equipment, tools, materials, supervision, transportation, other items and services necessary to perform as defined in this Performance Work Statement (PWS). The contractor shall provide accurate transaction processing to ensure that material accountability comply with safety and security requirements, in accordance with this PWS. Additionally, the contractor shall be accountable for all auditable documents, establish/maintain effective quality, and perform required within prescribed timeframes. The performance process is the timely, accurate, and thorough completion of all contract requirements.

2. Performance Standards

a. Schedule. The dates for services and the actual accomplishment of the services in accordance with the schedule will be assessed against original dates of services and milestones established for the contract.

b. Service. The services required to be performed will be assessed against the PWS detailed in the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance. In addition to schedule and services, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods. The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to: random or planned sampling, periodic inspection, Contractor Self Reporting, and validated customer complaints.

a. Random/Scheduled Monitoring. Random and/or scheduled monitoring will be conducted if and when deemed necessary by the COR to ensure compliance with the terms of the contract. Using the attached matrix the COR will determine whether the contractor is in compliance with the terms of the contract.

b. Contractor Self-Reporting. The contractor shall provide as needed status reports that document significant problems/issues and potential resolutions.

c. Customer Feedback. Customer feedback will be obtained from valid customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint; must be signed and must be forwarded to the COR by the contractor. The contractor shall maintain a log of all customer complaints as well as a copy of each complaint in a documentation file. The COR may request to review the log and/or documentation file at any time.

4. Performance Measurement. Performance will be measured in accordance with the following table:

Performance-Based Matrix, Attachment A

Performance Element

Performance…