(Attachment_1)_PWS_GOCO_Laundry_-_Draft.docx

Performance Work Statement (PWS) Operate and Manage Government Owned and Contractor Operated (GOCO) Laundry facility on Schofield Barracks

1. Introduction The Contractor shall manage and operate a Government-owned laundry facility Building 2800, Lyman Road, Schofield Barracks, Oahu, Hawaii. Laundry contract service will be on a direct or reimbursable basis and in direct support of Tripler Army Medical Center (TAMC), tenant, and organizational health and sanitation requirements and meal preparation attire as it relates to life, health, and safety.

1.1 Mission

The Contractor shall provide laundry support service to all Logistics Readiness Center-Hawaii (LRC-HI)-supported units stationed on Oahu.

1.2 Background

Reserved

1.3 Scope

The Contractor shall provide all personnel, management, materials, and transportation to perform the operation of the Government-Owned Contractor-Operated (GOCO) Laundry Facility located at Building 2800, Schofield Barracks, Hawaii. Work to be performed are:

a. Laundry Services

1. One working day Hospital Items (see TE#2, item 2).

2. Three working days Organizational Items (see TE2, item 3).

3. Intra-service Support Agreement Items (ISA) – (see TE#2, item 4 - NG sleeping bags).

b. Preventative Maintenance of Government-Furnished Equipment

c. Repair of Government-Furnished Equipment

d. Janitorial/Housekeeping of the SB Laundry facility located at Building 2800, Schofield Barracks

e. Operate Pickup/Delivery Service to all locations as stated in this PWS

2. General Requirements The Contractor shall ensure that only authorized individuals are afforded laundry service.

2.1 Non-Personal Services

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. The Government may not interact with Contractor personnel as if there is an employer-employee relationship. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. The Government may not provide training not stipulated in the contract to Contractor personnel without coordination with the Contracting Officer. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (KO) and Contract Officer Representative (COR) immediately.

2.2 Business Relations

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor must maintain continuity between the support operations at Schofield Barracks Building 2800 and the Contractor's corporate offices.

2.3.2 Contract Administration

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to Government requests for contractual actions within 3 working days. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The Contractor shall assign work effort.

2.3.3 Personnel Administration

Training The Contractor shall provide a synopsis of their training program within 7 working days after contract award. Program shall include topics of annual training that are required to sufficiently operate a full service hospital laundry facility and maintain compliance with Joint Commission (JC), formerly known as Joint Commission on Accreditation of Healthcare Organizations, Occupational Safety and Health Association (OSHA) and applicable Federal/State guidelines.

Deliverables Training Synopsis

2.4 Subcontract Management

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The Prime Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may change subcontractors after notification to the KO and COR and receipt of Contracting Officer approval.

2.5 Contractor Personnel

2.5.1 Project Manager

The Contractor shall maintain a fully operational office and a Project Manager on site during duty hours. An alternate Project Manager shall be provided in the absence of the primary Project Manager. Contact information to include name, office phone, cellular phone and e-mail address of the primary as well as alternate Project Managers shall be provided to the KO and COR, in writing (electronically) within 2 working days of award of contract. Should personnel be replaced in these positions the Contractor shall provide the KO and COR an updated contact listing, in writing (electronically) within 2 working days of appointing new Project Managers. The Project Manager shall be the point of contact with the Government and shall have the authority to act or make decisions for the Contractor on all matters pertaining to this contract.

The Contractor shall submit resumes of the Project Manager and Alternate to the KO/COR for review not later than 10 calendar days prior to the contract start date and a minimum of 24 hours in advance of any changes. Failure by the Contractor to provide a Project Manager or Alternate who meets the specifications set forth in paragraph below will constitute a breach of contract and may result in the termination of the contact.

The Contractor’s Project Manager and Alternate shall each possess three years specialized experience in supervising, administering, and managing a laundry operation.

2.5.2 Conduct of Personnel

The Contracting Officer may require the Contractor to remove any employee working under this contract from the job site for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary and in the best interest of the Government. The installation commander has the authority to bar individuals from the installation. The removal from a job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel and qualified personnel to satisfactorily perform the services as required by this work statement; including, with due notice, all variations, shift schedules and changes as may be required to assure prompt response to meet all terms and conditions of this contract.

Deliverables Contractor Personnel Listing (to include fields, such as job title/position). Submit at post award conference and as revisions occur.

2.6 Location and Hours of Work

2.6.1 Facilities

The Government will provide Building 2800, SB, Laundry Facility. The laundry plant facility at Building 2800, Schofield Barracks is supported by a Government-operated steam plant and contains a maintenance shop, office space, supply room, and employee restroom facilities.

2.6.2 Hours of Operation

Quartermaster Laundry, Building 2800, Schofield Barracks Laundry Facility Operations Monday through Friday, 7:00 a.m. to 4:00 p.m.

The Contractor is not required to operate the laundry facility as well as pick-ups on the following Federal holidays:

New Year’s Day Martin Luther King Day Presidents Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

Pick Up and Delivery schedules for soiled and cleaned laundry (except Federal holidays):

· Tripler Army Medical Center (TAMC)/Delivery Clean Hospital Linens: Monday through Friday 7:30 a.m. and 1:00 p.m.

· TAMC/Pick-up Soiled/Infectious Hospital Linens: Monday through Friday 7:30 a.m., 10:30 a.m.

· No Contractor pick-up required at clinics. Clinics will drop off soiled laundry within hours of operation.

· Contractor pickup and delivery required for Central Issue Facility (CIF), Building S-2070, Schofield Barracks. Pickup and delivery times shall be within normal hours of operation for the CIF.

3. Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Laundry Services

3.1.1. The Contractor shall clean laundry items.

Operating procedures and required supervisory control measures shall be effectual to meet the laundry processing procedures identified on the item care labels and in accordance with commercial industry laundry standards. The Contractor shall launder all items to remove soil, spots, and stains and be free of lint, and to thoroughly dry all laundered items. White fabrics shall be free of yellow or gray tints or other unsightly appearance. Colors shall be bright and clear. No trace of washroom supplies shall be left in fabrics. Items such as pajamas, underwear, handkerchiefs, and towels shall be permitted and articles shall retain their original shapes and sizes. All torn and damaged items received from the hospital shall be laundered and return in a separate container. All clean hospital linen shall be covered with a suitable industry standard plastic during storage and transport.

Performance Standards STD: No more than two validated customer complaints per week.

3.1.1.1. The Contractor shall provide pick up of laundry items Pick up laundry items in accordance with the Government-provided schedule. The Contractor shall be required to furnish labor, vehicle(s), equipment and material necessary to provide pick-up service of Government-owned laundry items, to and from TAMC and CIF and the laundry facility.

Performance Standards STD: Pick up within one hour of schedule time

3.1.2. One Working Day Hospital Items

Medical Laundry Process

3.1.2.1. Return of cleaned TAMC items must be completed within 1 working day of pickup. The Contractor shall adhere to the weekly pickup/turn-in schedules and hours of operation (see PWS para 2.6) for bulk items as specified in the contract. The Contractor shall be liable for return of the number and type of articles furnished for service under this contract as shown and verified on the laundry turn-in documents. Laundry turn-in documents will be prepared by unit. The Contractor and unit personnel shall perform a joint inventory of items turned in before annotating totals on the DA Form 1974 or equivalent laundry tickets. Both attesting parties shall authenticate the laundry tickets and duplicate copies shall be furnished to the customer. Copies of laundry tickets shall be furnished to the COR upon request. The Contractor shall retain the original copy of the laundry ticket. Count and verification of items from medical facilities will be delayed until such items are cleaned. A detailed listing and weight (pounds) of cleaned items shall be prepared on laundry tickets and submitted to the medical facility point of contact when cleaned items are delivered back to the medical facility. The same equipment shall not be used for the collection, transportation, storage and distribution of clean and soiled linen. Separate receptacles, carts, storage areas, and distribution systems shall be used. All soiled/clean linen laundry carts shall be disinfected daily. Personnel handling soiled laundry shall not interchange jobs and handle clean laundry without first taking a shower and changing clothes.

3.1.2.2. Hospital/clinic linen shall not be mixed with other organizational work. These items will be identified and processed in a manner that will allow for their return to the activity from which they were received. All hospital/clinic linen shall be received in fluid-resistant laundry bags provided by the hospital. The linen shall not be sorted prior to washing. While handling the linen prior to washing, laundry workers shall wear gloves, gown and masks which meet the OSHA standard on occupational exposure to “Blood-borne Pathogens". The Contractor may find medical instruments prior to or after washing of linen; such items shall be turned over to the Government Point of Contact in special containers or bags provided by the hospital.

3.1.2.3. Torn, damaged, badly stained or altered linens received from units shall be sorted and separated into different bundles by the unit/activity turning in the laundry. This laundry shall be submitted on separate laundry tickets with the nature of their damage noted by the unit.

3.1.2.4. Any hospital item bearing the TAMC symbol found in troop unit submissions shall be returned to the Government Point of Contact by the Contractor. Items detected at the receiving point will be deducted from unit turn-in quantity and so verified by signature from the submitting unit.

3.1.2.5. Personal property, i.e., money, billfold, pocket knife, pens, etc., found in the laundry shall be returned by the Contractor to the submitting customer. Items found which cannot be identified to a submitting customer will be retained by the Contractor for subsequent claim. Items which are not claimed within 90 days will be turned over to the Government Point of Contact to be properly disposed (for proper distribution).

3.1.3. Three Working Days Organizational Items

3.1.3.1 Organizational Bulk Laundry

Return of cleaned organizational items must be completed within 3 working days of pickup. Organizational soiled laundry will be turned into the laundry receiving department. The Contractor and unit personnel shall perform a joint inventory of organizational items turned in before annotating totals on the laundry tickets DA Form 1974 or equivalent laundry tickets. Both attesting parties shall authenticate the laundry list and weight (pounds) as being correct. The Contractor shall retain the original document and provide copies to the customer. The Contractor shall be liable for return of the number and type of articles furnished for service under this contract. Items are to be identified by the customer at the time of turn-in and documented on a hand-receipt. Unserviceable (i.e., badly torn; not usable for intended purposes) organizational linens will not be accepted.

3.1.3.2 Intra-service Support Items (Tenant Services)

Return of cleaned tenant items must be completed within 3 working days of pickup. Tenant soiled laundry will be turned into the laundry receiving department. The Contractor and unit personnel shall perform a joint inventory of tenant items turned in before annotating totals on the laundry tickets DA Form 1974 or equivalent laundry tickets. Both attesting parties shall authenticate the laundry list and weight (pounds) as being correct. The Contractor shall retain the original document and provide copies to the customer. The Contractor shall be liable for return of the number and type of articles furnished for service under this contract. Items are to be identified by the customer at the time of turn-in and documented on a hand-receipt. Unserviceable (i.e., badly torn; not usable for intended purposes) organizational linens will not be accepted.

3.1.4 The Contractor shall provide delivery of laundered items within turnaround times

Performance Standards

a) STD: TAMC items shall be returned within the prescribed 1 working day in Para 3.1.2.

b) STD: All other laundered items shall be completed within the prescribed 3 working days in Para 3.1.3

3.1.5 Biodegradability Compliance

The Contractor shall submit to the COR 5 days prior to start of performance, manufacturer’s documentation specifying that the biodegradability of the soaps and detergents to be used under this contract meets all Federal, State, and local laws and regulations.

Deliverables Manufacturer’s documentation specifying that the biodegradability of the soaps and detergents meets all Federal, State, and local laws and regulations.

3.2 Preventative Maintenance of Government-Furnished Equipment

3.2.1 Preventative maintenance is defined as maintenance that is regularly performed on a piece of equipment to lessen the likelihood of it failing. Preventative maintenance is performed while the equipment is still working, so that it does not break down unexpectedly.

3.2.2 Preventative maintenance is planned so that any required resources are available.

3.2.3 The Contractor shall provide all labor, materials, and parts to perform preventative maintenance of Government-furnished equipment. Materials and parts used in the performance of preventative maintenance include but are not limited to, oil/lubricants and replacement of worn nuts, bolts, and screws, washers, etc. Contractor shall also comply with FAR part 45 and FAR clause 52.245-1. The Contractor shall be accountable and responsible for maintaining a detailed file and Maintenance plan for all Government Property. These are considered Government Property and shall be turned over to the COR at the conclusion of the contract. This file shall contain information regarding all scheduled preventive maintenance of equipment. These files shall be maintained on site at the laundry plant and be made available to the COR at all times.

Deliverables The contractor shall provide a maintenance plan 30 days after award.

3.2.4 The Contractor shall provide a Monthly Report for Preventative Maintenance of GFE The Contractor shall submit a report detailing all preventative maintenance work to the KO and COR by the fifth working day of the month for the previous month. Report will include identification of operational and non-operational GFE serviced. Contractor’s report will provide a forecast of routine preventative maintenance and a“watch” list of potential repair items and shall include details of what preventative maintenance was completed during the previous month. Contractor will identify the equipment, serial number and part number(s) that may be needed. The Contractor shall provide equipment preventative maintenance in accordance with manufacturer’s specifications and ensure equipment down time does not impair normal laundry operations.

Deliverables Report for Preventative Maintenance (PM) of GFE

3.3 Repair of Government-Furnished Equipment

3.3.1. A “repair is work necessary to restore an equipment to operational condition.

3.3.2. The Contractor shall provide all labor, materials, and parts to perform repairs of Government furnished equipment. Contractor shall comply with FAR part 45 and FAR clause 52.245-1. The Contractor shall be accountable and responsible for maintaining a detailed file on repairs for all Government Furnished Equipment. These are considered Government Property and shall be turned over to the COR at the conclusion of the contract. These files are maintained on site at the laundry plant and made available to the COR at all times.

Deliverables Monthly report for all repairs completed on GFE/GFP

3.4 Repair Parts

Parts furnished by the Contractor shall be new and of equal quantity to the manufacturer’s original parts. Refurbished, reconditioned parts are acceptable, if new parts cannot be found, with the COR's approval. Warranty of parts is one (1) year. Parts must be used for Government Furnished Equipment/Property used in performance of this contract. The Government reserves the right to furnish repair parts.

3.5 Janitorial/Housekeeping of the SB Laundry, Building 2800, Schofield Barracks

The Contractor shall submit and execute a janitorial/housekeeping plan to include but not limited to cleaning and disinfecting of laundry carts, floors, basins, sinks, restrooms, trash removal, grease, vacuum/dust mopping, clean walls, light fixtures, windows, lint traps and rafters, on a daily, weekly, monthly and quarterly basis. The Contractor will need to include in their plan, the cleanliness standards to which they will adhere. Upon submission of the plan at the post award conference, the Government will accept or recommend revisions of the Contractor’s plan prior to performance start.

STD: The Contractor shall comply with the janitorial/housekeeping plan.

Deliverables Submits the janitorial/housekeeping plan.

3.6 The Contractor shall provide an initial facility acceptable assessment report for Government-Owned Laundry Facility

Deliverables Initial facility report

3.7 The Contractor shall provide initial equipment report for Operational and Non-Operational Government- Furnished Equipment (GFE)

Deliverables Initial equipment report

3.8 The Contractor shall have a safety program in place for their employees performing work under this contract As part of the Contractor’s safety program, the Contractor shall develop a comprehensive safety control plan consisting of: 1) an Exposure Control Plan to identify, in writing, tasks, and procedures in which occupation exposure to blood occurs, the Contractor shall make the plan accessible to their employees; 2) provide and maintain Material Safety Data Sheets (MSDS) on all chemicals used within the facility; and 3) implement a safety plan for employees performing work under this contract. The safety plan shall include an aggressive safety and health program in compliance with Occupational Safety and Health Act (OSHA) regulations, company standards, and Army Safety regulations.

Performance Standards STD: Compliant with following Occupational Safety and Health Act (OSHA) Standards STD: Submitted within 5 working days of award: http://www.osha.gov/SLTC/etools/hospital/laundry/laundry.html#ContaiminatedLaundry

· Exposure Control Plan: 29 CFR 1910.1030(c)(1) to 29 CFR 1910.1030(c)(1)(v)

· Hazard Communication Standard: 29 CFR 1910.1200

· Respiratory Protection Standard: 29 CFR 1910.151(c)

· Medical Services and First Aid: 29 CFR 1910.151(c)

· Blood-borne Pathogen Standard: 29 CFR 1910.1030(d)(iii)

· 29 CFR 1910.1030(d)(4)(iv)

- 29 CFR 1910.1030(d)(4)(iv)(A) thru CFR 1910.1030(d)(4)(iv)(C)

· Blood Pathogen Standard (Personal Protective Equipment): 29 CFR 1910.1030(d)(4)(iv)(B)

· Blood-borne Pathogen Standard (Exposure to latex allergy): 29 CFR 1910(d)(iii)

· General Requirements – Walking/Working Surface: 29 CFR 1910.1030(d)(3)(iii)

· The Occupational Noise Exposure Standard: 29 CFR 1910.95

· Emergency Action Plan and Fire Prevention Plan: 29 CFR 1910.38 and 29 CFR 1910.39 Deliverables Comprehensive Safety Control Plan consisting of:

(3) Number of pounds and count for tenant laundry

Performance Standards STD: To be submitted by the 5th working day of each month

Deliverables Monthly Laundry Report

4. Special Requirements Special Mission Requirements On occasion the Government will require contingency/emergency laundry operations. The KO will notify the Contractor, verbally or in writing, when emergency operations are required, and inform/provide copies to COR. The Contractor shall submit to the KO and COR, documentation detailing the dates and number of hours worked along with the name and job classification of personnel performing emergency operations within 24 hours of notification. The Contractor shall operate the laundry facility on an extended basis of 24 hours per day when required by special situations such as structural fire, accident and rescue operations, civil disturbance, severe weather conditions, mass casualties and mobilization. The KO will provide timely estimates and workload data to the Contractor for any anticipated workloads that will require the Contractor to operate the laundry facility during other than normal hours of operation. The Contractor shall be entitled to equitable adjustments should the Contractor be required to operate the laundry to meet these special requirements.

4.1 Security and Safety

Identification of Employees The Contractor shall provide each employee with identification (ID) badge made of nonmetallic material, easily readable and including employees name, Contractor’s name, and recent color photograph of the employee. Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including attendance at Government meetings and conferences that may take place outside the laundry facility. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above waist except when safety or health reasons prohibit such placement. When answering telephones, Contractor personnel shall identify themselves as a contracted employee. When the Prime Contractor or subcontractor personnel send email messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last name),(email address and the name of the individual’s employer).

4.2 Physical Security

The Contractor will be required to use SF 701, Activity Security Checklist to conduct end of day security check.

The Contractor shall comply with guidance contained in Army Regulations AR 735-5 Property Accountability – Property Accountability Policies and AR 735-11-1, Property Accountability – Uniform Settlement of Military Freight Loss and Damage Claims. The Government will not be responsible in any way for damage to the Contractor's supplies, materials, equipment, and property or to Contractor personnel's personal belongings that are damaged or destroyed by fire, theft, accident, or other disaster.

4.2.1 IWATCH Training

4.2.2. IWATCH within the Army is a nation-wide modern version of a neighborhood watch program focused on the threat of terrorist activity. It is an antiterrorism awareness program that the Contractor's workforce, while on Army installations, must be all familiar with to promote and enhance reporting suspicious activity or behavior. The program has two elements: "passive" and "active". The passive element is an individual's situational awareness of his or her surroundings. The active element of watch involves individuals taking action to report suspicious behavior or activities to law enforcement for more investigation.

4.2.3. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

4.2.2 ANTI-TERRORISM (AT) AND OPERATIONAL SECURITY (OPSEC)

Level 1 Antiterrorism (AT) Standards

SEE CLAUSE 52.242-5001

4.2.3 ACCESS TO ARMY INSTALLATIONS PERSONNEL and VEHICLES

SEE CLAUSE 52.242-5000

4.2.4 Security Training

4.2.4.1. All contractor employees performing on this contract shall complete Level I OPSEC Awareness training. New employees shall be trained within 30 calendar days of their reporting for duty and annually thereafter.

4.2.4.2. All contractor employees performing on this contract shall receive annual TARP training by a CI agent or other trainer as specified in this contract.

4.3 Transition

The Contractor shall follow the transition plan submitted as a deliverable and keep the Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The Contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods at no cost to the Government. At conclusion of the contract, the Contractor is required to assist the transition of the Contractor at no cost to the Government. In conjunction with the start date of the contract, an initial joint inventory will be conducted by the COR and the Contractor on all laundry left from the previous contract. The COR will provide disposition instruction for these items to the Contractor.

Deliverables Transition Plan

4.4 Government Furnished Materials

4.4.1 Property

The Contractor shall not use property or equipment provided by the Government for any purpose other than that in which it is intended in the performance of this contract.

4.4.2 Facilities

The Government will provide Building 2800, Schofield Barracks, as the laundry plant facility which is supported by a Government-operated steam plant and contains a maintenance shop, office space, supply room, and employee restroom facilities.

4.4.3 Equipment

A joint inspection will be conducted prior to the contract start date to inventory equipment and office furnishings. All equipment and furnishings will be hand receipted to the Contractor by the Government for use by the Contractor during the duration of the contract. The Contractor may submit a request for consideration in writing to the KO/COR for additional laundry processing equipment that would materially improve the services being furnished to the Government.

4.4.4 Laundry Equipment Replacement

The Government will be responsible for replacement of laundry equipment classified as unserviceable through technical inspection conducted by the Government. The contractor shall notify the Contracting Officer and Contracting Officer Representative within two working days of Government Furnished Equipment becoming inoperable.

4.4.5 Utilities

The Government will provide all utilities to include electricity, water, sewage, and steam through the Directorate of Public Works (DPW). The Contractor shall carefully conserve utilities furnished during the performance of this contract. Contractor personnel shall practice utility conservation and shall operate under conditions that preclude waste of Government furnished utilities.

4.4.6 Building Maintenance

The Government will be responsible for building maintenance of the Government-owned facilities, including the boiler plant and the utility distribution system. Unless otherwise required, maintenance will be provided in accordance with Government-prescribed maintenance schedules. The Contractor shall complete and submit FEWR to the COR when needed repair and maintenance of Building 2800 is identified. The COR will submit the FEWRS requests through LRC-HI’S POC for routing to DPW and obtain a Demand Maintenance Order (DMO) number from DPW’s help desk for regular facility repairs or maintenance. Copies of the FEWRS/DMOs will be provided to the Contractor.

4.4.7 Keys

The Government will provide the Contractor with a marked set of keys to facilities being utilized by the Contractor in the performance of this contract. Replacement of lost or damaged keys shall be at the expense of the Contractor. Contractor shall notify the COR within 24 hours of lost keys. The contractor shall follow AR 190-11 paragraph 3-8 for key control procedures.

4.4.8 Refuse Collection

The Government will provide designated areas for refuse collection to Contractor. The locations and schedules will be provided by the COR after award.

4.4.9 Fire Protection

The Government will provide fire protection services through the Schofield Barracks Fire Department. The emergency telephone number will be provided at the post award conference. The Government will provide Fire Warden training for the Contractor to be certified to perform monthly visual inspections of fire extinguishers. In accordance with this training, the Contractor shall keep a monthly log of all inspections performed. The Contractor shall submit the name of an employee(s) to the COR within 5 working days of award. The Contractor shall maintain current records and documentation on file for review by the fire protection services/COR upon request.

4.4.10 Police Protection

The Government will provide security and police protection services through the Schofield Barracks Military Police office. The emergency telephone number will be provided at the post award conference.

4.5 Vehicles

Contractor Pick-up and Delivery Vehicles shall present a professional, neat and clean appearance and be easily recognized. All vehicles shall be in operational condition and in compliance with OSHA/JC and State of Hawaii guidelines/criteria for transport of both clean and soiled/infectious hospital linens. Vehicles used in the transportation of all hospital linens items called for in this contract shall conform to commercial standards and be equipped to protect and prevent against cross-contamination of critical items such as hospital linen. Such vehicles shall be subject to examination at all times by the COR. Vehicles shall be equipped with doors so that the load compartment can be closed during travel. Covered-type vehicles shall be utilized so that hospital linens shall be completely enclosed during transportation. The Contractor shall ensure the use of separate vehicles for the transport of clean and soiled/infectious hospital linens or vehicles shall be disinfected IAW OSHA/JC criteria utilizing appropriate disinfectant. This shall occur between each load when utilizing the same vehicle for transport of clean and soiled/infectious hospital linens.

4.6 Pressing Operations

Flat work ironer shall be accomplished in accordance with item care labels. Pressing and finishing operations for items which cannot be processed through flat work ironer shall be accomplished through commercial temperature practices.

4.7 Storage and Handling

During the time Government-owned property is in the possession of the Contractor, it shall be adequately stored and protected.

4.8 Receiving, Marking, & Classification

4.8.1. The Contractor shall accomplish the following for pickup of hospital/linens laundry. The same laundry carts or baskets shall not be used for transporting clean laundry. Pickup and transport all laundry from the pickup points to the appropriate vehicle (Pick-up at A Wing, Soiled Linens, Room 2A203/TAMC building 679, Logistics Division).

4.8.2. Count, list and weight (pounds) for TAMC, U.S. Army Health Clinic, Schofield Barracks and designated Community Based Primary Care Clinics hospital laundry items on DA Form 1974 or equivalent laundry tickets. Ensure that a verified copy of the DA Form 1974, Laundry List (Medical Treatment Facility and Organization) or laundry tickets accompanies the clean laundry listed thereon and provide copy to the TAMC Linen Control Section upon pickup or delivery to the laundry facility. Ensure that a verified copy of the DA Form 1974 is provided to the SB Health Clinic upon drop off and pick-up at the laundry facility.

AQL: No more than two validated customer complaints per week

Deliverables DA Form 1974

4.9 Contractor Quality Control Program

4.9.1. The Contractor shall develop and maintain a quality control program to ensure services are performed in accordance with the contract and commonly accepted commercial practices. The Contractor’s quality control program shall be in writing and shall be submitted to the KO and COR for review and acceptance prior to start date or commencement of services under this contract.

4.9.2. The Contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

Deliverables Quality Control Program

4.10 Contractor’s Property Control System

4.10.1. The Contractor shall be responsible for all Government-Furnished laundry and office equipment on the Contractor’s hand receipt. Subject property shall be signed for prior to commencing work under this contract. An inventory shall be taken by the Contractor and the COR annually.

4.10.2. Federal Acquisition Regulation (FAR) Part 45, Management of Government Property in the Possession of Contractors sets forth the basic requirements to be observed by Contractors in establishing and maintaining control over Government property provided pursuant to the terms of this contract. The Contractor shall establish and maintain a system in accordance with FAR Part 45 to control, protect, preserve and maintain the Government- furnished property. The Contractor's property control system shall be in writing and shall be submitted to the KO for review and acceptance prior to start date or commencement of services under this contract.

Deliverables Property control system

4.11 Marking

Organizational property shall be identified with the DA Form 1974 or equivalent laundry tickets (Table of Allowance (TA) 50 for Army issued individual equipment) or equivalent laundry tickets on which it is submitted.

AQL: No more than two validated customer complaints per week.

Deliverables Records TA 50

4.12 Applicable Directives

See Technical Exhibit 3 List of Publications

5. Deliverables

The Contractor shall provide deliverables as described in the PWS. Deliverables shall be specified by the Government. Format and delivery schedule for deliverables shall be outlined in CDRLs and/or other means TBD.

Contractor Generated Plan

Initial report must include serial and part numbers and identify equipment as operation or non-operational.

Contractor Generated Report

Comprehensive Safety Control Plan

Compliant with OSHA

Submitted within 5 working days of award

Hazard Communication Program, Material Safety Data Sheets (MSDS), Emergency Action Plan, Fire Prevention Plan Contractor Generated Plan

Number of lbs. and count for Garrison Laundry Number of lbs. and count for Tenant (NG) laundry Contractor Generated Report

Quality Control Program Prior to commencement of services

a program to ensure services are performed in accordance with the contract and commonly accepted commercial practices.

Contractor Generated Document

Records TA 50

6. Contract Manpower Reporting

6.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

6.1.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: ttp://www.ecmra.mil Performance Requirement Summary (PRS)

3.1.1 The Contractor shall clean laundry items.

Laundry cleaned in accordance with commercial industry laundry standards AQL: No more than two validated customer complaints per week.

What: Clean laundry How: Validated Customer Complaint Who: COR

3.1.1.1 The Contractor shall provide pick up of laundry items.

Pick up within 1 hour of scheduled time.

AQL: No more than 2 late pick-ups times per week What: Scheduled pick ups

3.1.4 The Contractor shall provide delivery of laundered items within turnaround times.

a. TAMC items shall be returned within the prescribed 1 working day in Para 2.6.2 and 3.1.2.1 AQL: no more than 2 late returns per week

b. All other laundered items shall be completed within the prescribed 3 working days in Para 3.1.3.

AQL: no more than 2 late returns per week.

What: Records of TA 50, DA1974, Contractor tally sheets

What: Records of DA1974 or equivalent

3.2.4 The Contractor shall provide a monthly Report for Preventive Maintenance of GFE.

Submitted by the 5th working day of each month.

AQL: No More than one late submission semi-annually.

What: Monthly Report How: 100% inspection of report

3.5 The Contractor shall provide janitorial/housekeeping plan for Government facility.

a) The Contractor shall submit a janitorial/ housekeeping plan.

AQL: 100%

b) The Contractor shall comply with the janitorial/housekeeping plan

AQL: 95%

What: Janitorial/Housekeeping Plan How: 100% Inspection

3.6 The Contractor shall provide initial facility report for Government Owned Laundry Facility.

Contractor to provide report within 3 working days of facility acceptance.

AQL: 100%

What: Initial report from contractor How: 100% inspect of report

3.7 The Contractor shall provide initial acceptance report for Operational GFE.

Within seven working days after start of performance.

AQL: 100%

What: Initial acceptance report How: 100% inspection

3.8 The Contractor shall have a safety program in place for their employees performing work under this contract Compliant with OSHA (29 CFR 1910) Regulations.

Submitted within 5 workdays of award.

AQL: 100%

What: Safety program

3.9 The Contractor shall provide a monthly laundry report Submitted 5th working day of each month

AQL: 100%

What: Monthly Laundry Report

4.8 Receiving, Marking and Classification Pickup of hospital linens/laundry AQL: No more than two validated customer complaints per week What: DA Form 1974

in accordance with the contract and commonly accepted commercial practices.

AQL: 100%

What: Quality Control Program

AQL: 100%

What: Property Control System

4.11 Marking Organizational property shall be identified with the DA Form 1974 or equivalent laundry tickets AQL: No more than two validated customer complaints per week What: DA Form 1974 or equivalent