W912CM-16-T-0053_0001.pdf

0010889526

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The Purpose of this amendment is to change the PWS Technical Exhibit 3 Estimated Workload Data table.

The POC for this action is Joann Theodore, joann.theodore.civ@mail.mil.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 19

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 23-Sep-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CM-16-T-0053

X 9B. DATED (SEE ITEM 11)

15-Sep-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

23-Sep-2016

CODE

ECC RCO WIESBADEN

KO DIRECTORATE OF CONTRACTING

KONRAD-ADENAUER-RING 39, BLDG. 5301

65187 WIESBADEN

GERMANY

W912CM 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912CM-16-T-0053

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

Family Advocacy Specialist Support Technician Army Community Services (ACS) USAG Wiesbaden.

PART 1

GENERAL INFORMATION

1.0 This is a non-personal services contract providing Family Advocacy Program (FAP) services to military personnel, DOD civilians and their family members in the United States Army Garrison Wiesbaden Military Community. The contractor shall provide 24/7 on-call response assistance services to the FAP Advocacy.

Contractor shall provide FAP knowledge and technical guidance to command. Contractor shall assist in developing and publicizing information about the seriousness of child abuse and spouse maltreatment, procedures for reporting all incidents of child or spouse maltreatment, and available services. Contractor shall assist in planning and coordinating a broad command education and awareness program. Contractor shall compile data, coordinate marketing of FAP educational resources and community events, schedule FAP training for the military components and family members and general community authorized support services, and maintain FAP records in accordance with (IAW) Army Regulation (AR) 608-18, 608-1 and AR 25-50.

1.1 Introduction: This is a non-personal services contract providing Family Advocacy Specialist Support Technician services to the Army Community Services (ACS) Family Advocacy Program (FAP), USAG Wiesbaden.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn is responsible to the Government.

1.2 Background: The Contractor shall be responsible to operate and maintain victim advocacy services to individuals and families experiencing abuse, for providing 24/7 on-call response services, and for providing education and training to community members under the ACS FAP IAW Army Regulations as the Family Advocacy Specialist Support Technician. Additionally, the Contractor shall provide training in Family violence prevention and identification and assist in teaching all FAP classes. Contractor also has the responsibility for compiling data, coordinating marketing of FAP educational resources and community events, scheduling FAP training for the military components and family members and general community authorized support services, as well as maintaining FAP records in accordance with (IAW) Army Regulation (AR) 608-18 and AR 25-50. Services shall be performed in support of military personnel, family members, and Department of Defense (DOD) civilians and their family members in the Wiesbaden Military Community. Contractor shall not provide clinical counseling services.

1.3 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO). See also Paragraph 1.1 Introduction.

1.3.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in

Section C-6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other Contractors shall. The Contractor shall also provide services to the Family Advocacy Program Manager (FAPM) as outlined below. The Contractor shall have access to all ACS facilities (buildings 07780, 07790, and 07791) to fulfill contractual requirements

1.3.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S. German, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.4 Functional Areas:

On-call duties, crisis assistance Family violence prevention education Training

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and one (1) 12-month option period. The Period of Performance reads as follows:

1.6 Management and Administration:

1.6.1 Phase In /Phase Out Period: RESERVED

1.6.2 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Project Manager physically present on-site during normal duty hours. The Project Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the COR, in writing, the name, title, office, home and mobile telephone number of the Project Manager. A Contractor employee shall be designated to act for the Project Manager when work is being performed outside of duty hours, or during the Project Manager’s absence. Both the Project Manager and the Contractor employee filling in for the Project Manager, shall have full authority to act for the Contractor on all Contract matters relating to daily operation of this Contract.

1.6.3 Contractor Responsiveness: The Project Manager or designated alternate shall be available for telephone communication or site attendance, with the COR, as required by the COR. A personal answering service is permitted at other than normal Contract workdays and work hours for receipt of COR emergency response work requirements, provided that the Project Manager or designee responds to all calls within a time not to exceed two hours after notification of the call by the answering machine and/or service. The Project Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.6.4 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.6.5 Hours of Operation: The Contractor shall have access to the ACS buildings for the purpose of providing services as set forth in this PWS. Facilities will be available during normal duty hours, 0800-1700, Monday through Friday. Services for this contract shall be provided on a flexible schedule. Regular work is mostly performed

Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor shall not be reimbursed when the government facility is closed for the above reasons.

The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.6 Recognized Holidays: Contractor is not required to provide office services on U.S. Federal holidays. See Local Clause CCE 204-4000:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.7 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.8 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements. Contractor shall provide a quality control plan in accordance with performance work standards within 30 days of contract award. The quality control plan will be reviewed monthly with the FAPM for compliance. The Quality Control Plan will include but is not limited to: How training will be scheduled, How training will be tracked, How training will be delivered, How training will be documented, How the Contractor shall track EPC cases, How the Contractor shall respond to requests outside the identified contract, Identify key control procedures for sub- Contractors shall, How the Contractor shall provide evidence of FAP SOP, AR 608-18 and 608-1 knowledge. After acceptance of the quality control plan the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.9 Quality Assurance: The government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.10 Place of Performance: The work to be performed under this contract shall be performed at ACS facilities (buildings 07780, 07790, and 07791), garrison facilities, and in the local community area.

1.6.11 Type of Contract: The Government will award a Firm-Fixed Price contract (FFP).

1.6.12 Security Program: Contractor personnel performing work under this contract are required to obtain or maintain a security clearance. Contractor shall consent to, and complete the forms for the following background checks: Army Central Registry, Criminal Investigative Division (CID) Central Records Check, Installation Military Police, Army Alcohol and Substance Abuse Program, Civilian Misconduct Action Authority, and have initiated the Child National Agency Check with Inquiries (CNACI), which includes fingerprinting. These background checks will verify Contractor has not been confirmed as a perpetrator of family violence or other assaultive behavior. If the background record checks return as positive, Contractor cannot be awarded the contract.

1.6.13 Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.14 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.15 Special Qualifications:

1.6.15.1 The Contract shall clear the following background checks: Army Central Registry, Criminal Investigative Division Central Records Check, Installation Military Police, Army Alcohol and Substance Abuse Program, Civilian Misconduct Action Authority, and have initiated the Child National Agency Check with Inquiries (CNACI), which includes fingerprinting. These background checks verify the Contractor has not been confirmed as a perpetrator of family violence or other assaultive behavior.

1.6.15.2 AT Level I Training. All Contractor employees, including subContractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 15 calendar days after the contract start-date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subContractor employee to the COR or to the contracting officer, if a COR is not assigned, within [insert number of calendar days] calendar days after training is completed by all employees and sub-Contractor personnel. AT Level I awareness training is available online at https://atlevel1.dtic.mil/at.

1.6.15.3 Access and General Protection/Security Policy and Procedures. The Contractor and all associated sub- Contractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.15.4 iWATCH/iSALUTE Training. The Contractor and all associated sub-Contractors shall brief all employees on the local iWATCH/iSALUTE program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days after the contract is awarded and within 30 calendar days after new employees commence contract performance, with the results reported to the COR within 30 calendar days after the contract is awarded.

1.6.15.5 DFARS 252.225-7043 clause will be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national Contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the Contractor's compliance with combatant commander and subordinate task-force commander policy and directives.

1.6.15.6 Contractor Employees Who Require Access to Government Information Systems.

All Contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCST) at commencement of services, and must successfully complete DOD Information Assurance Awareness training before access to the information system, within 30 days after contract award, and then annually thereafter.

1.6.15.7 IAW AR 530-1, new Contractor employees shall complete Level I OPSEC training within 30 calendar days after they report for duty. All Contractor employees shall complete annual OPSEC awareness training.

1.6.15.8 Information Assurance (IA)/Information Technology (IT) Training.

All Contractor employees and associated sub-Contractor employees shall complete DOD information assurance awareness training before issuance of network access and annually thereafter, within 30 days after contract award.

All Contractor employees working IA/IT functions must comply with DOD and Army training requirements inDODD 8570.01, DOD 8570.01-M, and AR 25-2 within 6 months after being employed.

1.6.15.9 Information Assurance (IA)/Information Technology (IT) Certification.

According to DFARS 252.239.7001, DOD 8570.01-M, and AR 25-2, Contractor employees supporting IA/IT functions will be appropriately certified on contract award. The baseline certification as stipulated in DOD 8570.01- M must be completed on contract award.

1.6.15.10 The Contractor shall comply with FAR Clause 52.204-2 within 15 days of contract award. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors shall to comply with The Security Agreement (DD Form 441), including DOD 5220.22-M and any revisions, notice of which has been provided to the Contractor.

1.6.15.11 Access and General Protection/Security Policy and Procedures: The Contractor and all associated sub- Contractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures provided by the COR and FAPM. The Contractor shall also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contracts, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.15.12 Child and Spouse Abuse Training: The Contractor shall attend and complete training on Child and Spouse Abuse, Identification and Reporting procedures within 15 days after contract award. This training is provided by the Family Advocacy Program Manager (FAPM).

1.6.16 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.17 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in performance dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.6.18 The COR must approve of all Contractor employees prior to commencing work to ensure they are qualified in accordance with the contract. Contractor shall provide documentation to support employees are qualified personnel for the duration of period of performance, including options, if exercised. If current Contractor employee becomes unavailable, the Contractor shall provide fully qualified replacement personnel that meets all qualifications listed above.

1.6.19 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors shall are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor is required to wear ACS issued name badge to identify themselves as a Contractor.

1.6.20 Contractor Travel RESERVED

1.6.21 Other Direct Costs: RESERVED

1.6.22 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.23 Organizational Conflict of Interest: Contractor and subContractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.24 Safety: Contractor shall conform to all safety requirements identified by the COR or ACSD. Contractor shall retain and maintain the local minimum vehicle insurance policy required by law for transport of non- related personnel. Contractor shall comply with all host nation and U.S. laws and local policies; for examples, but not limited to alcohol and controlled substances and driver regulations. Contractor shall be held to the post laws when performing the duties of this contract.

1.6.24.1 Safety Plan and Program: RESERVED

1.6.25 Environmental Compliance: RESERVED

1.6.25.1 Environmental Compliance Plan and Program: RESERVED.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SubContractor - One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subContractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACS Army Community Service ACSD ACS Division Chief AR Army Regulation CID Criminal Investigative Division COB Close of Business COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CTS Client Tracking System DA Department of the Army DOD Department of Defense DV Domestic Violence EPC Emergency Placement Care EPCC Emergency Placement Care Coordinator FAP Family Advocacy Program FAPM Family Advocacy Program Manager IAW In Accordance With IPV Intimate Partner Violence KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SWS Social Work Services SOP Standing Operating Procedure TE Technical Exhibit USAREUR United States Army Europe WAWF Wide Area Work Flow ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services

3.1 Services:

3.1.1. AT Level I Training.

3.1.2. Access and General Protection/Security Policy and Procedures

3.1.3. iWATCH/iSALUTE Training

3.1.4. DFARS 252.225-7043

3.1.5. Army Training Certification Tracking System (ATCST)

3.1.6. Level I OPSEC Training

3.1.7. Information Assurance (IA)/Information Technology (IT) Training.

3.1.8. Information Assurance (IA)/Information Technology (IT) Certification.

3.1.9. FAR Clause 52.204-2

3.1.10. Family Advocacy Child and Domestic Abuse Training

3.2 Facilities: The Government will provide the necessary workspace for the Contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3 Utilities: The Government will provide all utilities in the facility will be available for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Contractor shall have access to the ACS telephone/fax for local and long distance calls, a photocopy and scanning machine, and printers to meet contract deliverables. Child safety seats and booster seats will be provided for secure transportation of children. The Government will provide basic materials for contract completion (paper, pens, tape, binders, etc.).

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: RESERVED.

4.3 Materials: RESERVED

4.4 Equipment: RESERVED

PART 5

SPECIFIC TASKS

5.1 Basic Services: This contract is to provide services to the Family Advocacy Program Manager (FAPM) in support of the Army Community Service (ACS) Family Advocacy Program (FAP). The FAPM is responsible for ensuring every member of the Wiesbaden community has access to family violence education and Victim Advocacy services for victims of family violence (child abuse, spouse abuse) in accordance with (IAW) Army Regulation (AR) 608-18, AR 608-1, and AR 600-20 Chapter 8. Contractor shall provide Family Advocacy Specialist Support Technician services. Contractor shall also teach FAP classes, including but not limited to, family violence prevention and awareness, stress and anger management, parenting, couple’s communication, relationship safety, and FAP program overviews, assist with program special events and perform administrative services as described in this contract. Contractor shall not provide clinical counseling services.

5.2 Recurring Services: RESERVED

5.3 On-Demand Services: RESERVED

5.4 Functional Areas: RESERVED

5.5 Contractor Tasks and Requirements:

5.5.1 The Contractor shall become knowledgeable within 30 days after contract award of the Family Advocacy Program (FAP) as outlined in the SOP, AR 608-18, AR 600-20 and AR 608-1, and the regulations, procedures, and requirements necessary to perform the services described in the contract. The Contractor shall become knowledgeable of mission and organization structures, the USAG-Wiesbaden chain of command, various community resources and support within the garrison. The COR and the FAPM will provide organizational charts and community resource information.

5.5.2 Trained Contractor staff shall have 24/7 on-call availability as the USAG Wiesbaden Victim Advocate. See Technical Exhibit 3 for historical data. Calls must be responded to telephonically within 30 minutes and physical response to the site must be within 1 hour. Contractor shall provide services for victims of domestic violence and their families to include: crisis intervention; assistance in securing medical treatment for injuries; information on legal rights and resources available both through military and civilian programs; education, transportation; pre-trial, trial and post- trial support; accompaniment with victim to requested appointments and follow-up as required. All services will be provided in coordination with and upon approval of the FAPM.

5.5.3 The Contractor shall provide a contract manager who shall be responsible for the performance of the work.

The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800-1700 Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

a. Contractor shall have installation access and begin contract services no more than 7 days after contract award date.

b. Contractor shall hall consent to, and complete the forms for the following background checks: Army Central Registry, Criminal Investigative Division (CID) Central Records Check, Installation Military Police, Army Alcohol and Substance Abuse Program, Civilian Misconduct Action Authority, and have initiated the Child National Agency Check with Inquiries (CNACI), which includes fingerprinting. These background checks will verify Contractor has not been confirmed as a perpetrator of family violence or other assaultive behavior. If the background record checks return as positive, Contractor cannot be awarded the contract. Additionally, a minimum of three (3) references must be provided, who may be contacted to verify Contractor’s experience and qualifications.

c. Contractor shall have a bachelor's degree in the area of Social Work, Psychology, Sociology, Marriage and Family Therapy, Counseling, Behavioral Science or Human Services from an accredited university.

d. Contractor shall have a minimum of two years documented and verifiable experience in family systems and in family violence prevention/intervention.

e. Contractor shall be shall be able to read, write, and speak English fluently. Computer typing skills must be validated by a typing test such as www.typingtest.com with a report of less than a 5% error rate.

f. Must be able to lift, carry, and transport children, the children’s possessions, and marketing materials in the course of completing the duties of the contract.

g. Contractor shall possess a valid driver’s license for the duration of the contract.

h. Contractor shall have experience in preparing correspondence and maintaining files, and have competent computer skills, not limited to, but including the following: MS Word, Outlook, Excel, Power Point, and Publisher.

5.6 Reporting

5.6.1 Contractor shall coordinate with case managers in developing an appropriate plan of assistance/intervention, which provides for the safety of the victim and their Family members. All plans must be approved by the FAPM.

Contractor shall assist with support services to victims of family violence by providing information about the Victim Witness Liaison, Transitional Compensation and legal services, and assisting with document completion.

Contractor shall provide follow-up to all identified victims three months following initial contact to ensure that no further intervention is necessary. Contractor shall advocate for the expressed interest and safety of the victim when providing testimony in the court martial or civilian judicial system. Contractor shall in no way represent the Government, just the victim.

5.6.2 Contractor shall maintain records and files incidental to the services provided by this contract. Files must be established in compliance with FAP EPC SOP, labeled in accordance with ARIMS (AR 25-400) and ACS accreditation standards and contain a DA form 5897. Files are property of the U. S. government.

5.6.3. The Contractor is a mandated reporter of child and domestic violence (DV)/ Intimate Partner Violence (IPV).

Report all suspected child abuse or neglect cases or DV cases to appropriate law enforcement, FAP case managers at Social Work Services (SWS), the FAPM, and medical treatment facilities as indicated IAW Army policies. It is not the Contractor’s responsibility to determine whether or not abuse is actually present.

5.6.4 Contractor shall collect and input the following statistics: phone calls, in-person contacts, class attendees, single/multiple contacts, and any other contacts that relate to FAP affairs. These statistics shall be recorded in the Client Tracking System (CTS) and Victim Advocate Domestic Abuse and Sexual Assault Tracking System

(VADASATS) weekly and no later than the first day of the month, utilizing the DA Form 5897. The FAPM will confirm entry of statistics into CTS and VADASATS.

5.6.5 Contractor shall maintain a record of contacts and referrals and case status to ensure the SWS case manager and the FAPM are fully aware of victim’s situation, and necessary entries are made by the case manager into appropriate case records. Contractor shall ensure confidential handling of all documents or conversations related to victim care.

5.6.6 Contractor shall complete any required reports IAW established protocols and ensure suspense dates are met for any TASKORD or OPORD actions.

5.6.7 Contractor shall conduct initial intake services for suspected Spouse/Intimate Partner domestic violence in coordination with the FAPM. Contractor shall receive reports from sources including medical treatment facilities, SWS, Military Police, Criminal Investigative Division (CID), legal offices, and coordinators of housing areas, and the general public.

5.6.8 Contractor shall maintain rosters, sign-in sheets and statistics for all classes, workshops, briefings, information booth participation, etc. The Contractor shall add this information to the Client Tracking System (CTS). Contractor shall provide standard ACS evaluation sheets to each class attendee for each class, briefing, or service provided and review evaluation sheets for changes and improvement. Contractor shall provide all the evaluation sheets to the FAPM no later than three (3) days after the event for FAP accreditation binder. Evaluation sheets shall be considered quality assurance. The evaluation sheets shall include: speaker’s knowledge of subject, did topic affect participants life, were aids helpful, was class too short/long and space for comments.

5.6.9 Contractor shall screen victims of domestic violence, evaluate their needs, and provide them with information about domestic violence, safe and confidential ways to seek assistance, their rights under Army policy, and the resources and services available to them in coordination with the FAPM. This involves maintaining current information on resources and services, and advising victims before disclosure of limited confidentiality rule.

5.6.10 Contactor shall arrange Safe Haven protection for victims of abuse when warranted, IAW FAP SOP policy and with immediate notification, coordination and upon approval by the FAPM.

5.6.11. When sharing on-call domestic violence and child emergency response duties, the Contractor shall respond to calls IAW established protocols, maintain a record of calls, and provide the FAPM a situational report the following duty day.

5.7 FAP Training and community outreach

5.7.1 When required by the FAPM, Contractor shall provide professional training for Child and Youth Services (CYS) and local schools semiannually and/or upon request to include two (2) Saturdays in a month and community educational classes specific to child abuse, teen dating violence, child sexual abuse, stress and anger management, parenting, couple’s communication. Contractor shall provide professional training and classes specific to intimate partner violence, spousal abuse, child abuse, teen dating violence, sexual abuse, stress and anger management, parenting, couple’s communication, and other FAP educational and training focuses. Upon request, Contractor shall conduct troop briefings IAW AR 608-18 to all units annually and maintain a training log and CTS entry. Contractor shall conduct individual FAP classes for walk-in clients; mutually schedule within 24-hours of request.

5.7.2 The Contractor shall participate in FAP outreach and all special events and assist in planning activities. This includes manning informational tables, supporting and attending community events, and providing input for the FAP program, with FAPM approval, to the marketing manager for publication in all media sources.

5.7.3 Contractor shall promote Child Abuse Prevention and Teen Dating Violence Awareness through community meetings and public education. Contractor shall maintain, update, and disseminate FAPM approved resource and promotional material. Contractor shall conduct education classes for Family Support Groups, professional agencies, and the community on the prevention of family violence, and on skills necessary to create and maintain healthy relationships.

5.7.4 Contractor shall publicize FAP program to the entire community using all available media methods.

Marketing must be accomplished IAW the ACS Marketing SOP. Contractor shall provide information flyers to the FAPM a minimum of 120 days in advance of class or activity. Contractor shall be responsible for distribution of class information to organizations including, but not limited to the following: Family Readiness Groups (FRG), MWR Marketing Office, units, chapels, schools, community newsletter, community newspapers, library, relocation readiness program, AFN and community bulletin boards. This includes providing information for radio spots, themes for newspaper articles, preparation/distribution of banners, posters, table tents, and fliers, IAW ACS marketing SOP. All marketing shall be approved by the FAPM prior to distribution or display.

5.7.5 Contractor shall maintain a computerized database containing a listing of all units within USAG Wiesbaden footprint, and identify the number of service members assigned to each unit in order to calculate numbers of troops requiring annual FAP training.

5.7.6 Contractor shall obtain access to the P-O-C Portal website for the garrison and review on a weekly basis to track, identify and update all garrison footprint unit changes. Contractor shall report status and changes to the FAPM on a weekly basis.

5.7.7 On a weekly basis, Contractor shall identify all newly assigned Commanders and Senior Leaders within the garrison footprint to attend/receive their mandatory FAP briefing within 45 days of assignment IAW AR 608-18 and…