Q A2_March_1 _2016.pdf

W912CM-16-T-0005 Housing Services - Location & Relocation Questions & Answers 2

March 1, 2016

NOTE: At the time of posting these questions and answers the Government contract writing system is not functioning. The Government will post Amendment 0002 to include all changes below as soon as the system functions.

Solicitation Reference Question/Request for Clarification 1 Pg 3 Item 0001 Quantity states 12 months but PoP is listed as 1 May 2016 – 14 Apr 2017

(11.5 months). Please clarify.

GOVERNMENT RESPONSE: Amendment 0002 will correct to 11.5 months.

2 Pg 4 Items 0003 and 0004

Quantity is listed as 1 Ea but the PWS (para 1.4.4) states there may be 2 or more (as required) Saturdays per year. Please clarify if 1 Ea means 1 or more Saturdays.

GOVERNMENT RESPONSE: The 1 Ea for CLINs 0003 and 0004 refer to the cost per Saturday.

Saturday work shall be performed only when necessary. Historically only occurs up to 2 times per year, one time for AFH and one time for UPH.

Amendment 0002 revises paragraph 1.4.4 of the PWS to reflect this.

3 Pg 5 Item 0005 Please add the Quantity and Unit to the CLIN GOVERNMENT RESPONSE: Amendment 0002 will add the quantity and unit of issue of 15 days.

4 Pg 41 Para 1.4.1 a. vi How often shall these reports be submitted?

GOVERNMENT RESPONSE: Monthly - first Monday of the month– Amendment 0002 revises the PWS to reflect this.

5 Pg 45 Para 1.4.8.5 a. and d. Will the Government please clarify the language ability requirements iaw proficiency levels as outlined in Bureau for International Language Coordination (BILC) STANGAG 6001 Edition 4 dated 12 October 2010?

Please clarify how the Government intends to verify Contractor personnel meet this requirement.

GOVERNMENT RESPONSE: The Government will not test the Contractor or its employees to prove language proficiencies, but all Contractor employees shall be able to read, write, speak and understand English and German fluently, to proficiency levels equivalent to levels 3 and 4 of the BILC STANGAG 6001 Edition 4 dated 12 October 2010 attached. Amendment 0002 will revises the PWS to reflect this.

6 Pg 46 Para 1.4.9 Will these meetings be on site (in Germany)?

GOVERNMENT RESPONSE: Yes. Amendment 0002 will revises the PWS to reflect this.

7. Pg 46 Para 1.4.10 a. Please clarify the role the Site Manager has in conflict/dispute resolution between the Landlords and Tenant?

b. Shall every issue/conflict be referred to the COR and/or Tenant

Association?

c. If not, then when should these disputes be referred to the COR as the Contractor appears to have very limited ability to enforce the rules/regulations?

d. If the Site Manager is responsible for issue resolution, what is the estimated workload involved with this task?

GOVERNMENT RESPONSE: a. The Contractor shall attempt to resolve all disputes between the landlord and tenant. If necessary, the Site Manager shall be involved to assist with the resolution. Amendment 0002 revises PWS para

5.1.11 b.

b. The Contractor shall inform the COR about issues or conflicts. The Contractor and the COR may recommend Tenant Association membership to the customer, however, it will remain the customer’s choice to join or not.

c. The Contractor shall refer all issues that cannot be resolved by the Site Manager to the COR.

d. It is not possible to estimate the Site Manager’s workload for issue resolution as it will depend on how often his/her involvement is required. This is based on a case by case situation.

Amendment 0002 revises PWS para 5.1.11 b.

8. Pg 47 Para 1.4.15; Attachment

3: Contractor Self Certification If we are a Real Estate Company doing business in Germany, is an OCI mitigation plan required or is Att 3-Self Certification sufficient?

GOVERNMENT RESPONSE: Completion of Attachment 3 – Self Certification is sufficient. However, should a situation occur during the performance of the contract the Contractor shall, in accordance with paragraph 1.4.14 “…notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI.”

9. Pg 47 Para 1.4.17 Will the Government consider changing the wording of the last sentence of this paragraph to state ‘..… are authorized to refer customers to landlords with whom they have a personal or professional relationship’ ?

GOVERNMENT RESPONSE: Amendment 0002 revises sentence to read “…are authorized to steer or refer or recommend customers to landlords with whom they have a personal or professional relationships.”

10. Pg 50 Para 3.3 Will the Contractor be eligible for Equitable Adjustment /reimbursement if required to provide wireless internet access should the Government be unable to provide LAN access?

GOVERNMENT RESPONSE: The sentence “If the Government is unable to provide LAN access, the Contractor shall provide wireless internet access.” will be removed from the PWS. For network security reasons wireless LAN access is not authorized. Amendment 0002 will revise the PWS to reflect this change.

11. Pg 51 Para 4.3.1 & Pg 53 Para

5.1.4 a.

a. Is there a minimum number of vehicles the Contractor must provide?

b. What if there is a family requiring more than a 5 passenger vehicle for transport?

c. Are vehicles allowed to have company logos displayed?

GOVERNMENT RESPONSE: a. Historically, the contractor has used a minimum of 4 or 5 vehicles to fulfill the contractual requirements.

b. It is unlikely or very seldom that a customer requires more than a 5-passenger vehicle. Should that occur, the Contractor shall use sufficient vehicles to accommodate the family.

c. Company logos on the vehicles are not a requirement and are not prohibited.

Amendment 0002 reflects this information.

12. Pg 51 Para 4.3.2 Please provide additional information regarding the size and scope of this requirement (how many lines? what specific phone services, etc).

GOVERNMENT RESPONSE: Contractor shall provide sufficient phone lines to enable each Contractor employee to make nationwide calls. The Government will provide four (4) DSN phone lines for service limited to the local military communities with some connectivity to other bases within Germany/Europe. Historically, 11 outside phone lines and one outside fax line has been required.

Amendment 0002 will revise paragraphs 3.2 and 4.3.2 of the PWS to reflect this change.

13. Pg. 51 Para 4.3.3 Is this requirement for all Contractor employees or only designated employees? If for designated employees only, which specifically are required cell phones?

GOVERNMENT RESPONSE: It is the Contractor’s discretion who of its employees is provided with cell phones as long as the Contractor ensures all its employees performing under this contract can be contacted at all times during normal operating hours, including Contractor employees that leave the office. Additionally, the Site Manager and alternate shall be available and reachable at all times by phone during normal working hours. Amendment 0002 revises this paragraph.

14. Pg. 51 Para 5.1.b A plus 20% deviation (increase) of the workload estimate is unusually large and must be considered as a significant risk to the Contractor. Will the Government consider reducing the deviation to 10% before being able to be entitled to request Equitable Adjustment?

GOVERNMENT RESPONSE: The Government will not reduce the deviation from ±20% to ±10%.

15. Pg. 53 Para 5.1.3 f Please clarify whether or not the Contractor is responsible for assisting the customer with preparation and submission of the request for specific Government furnishings and appliances or is the Contractor only responsible for the scheduling of delivery and pick up of furniture and appliances? What is the Government’s estimate of the workload associated with this task?

GOVERNMENT RESPONSE: The Contractor shall assist the customer with the preparation, submission, and scheduling of appointments of Government furnishings and appliances requested. Aside from a few exceptions (authorized customer re-location) customers are authorized one delivery and one pickup of Government-issued appliances and furniture upon arrival and one pickup of Government-issued appliances and furniture upon departure. Amendment 0002 will clarify this paragraph.

16. Pg. 60 Technical Exhibit 3 Is the Government able to provide the full historical statistics for the 12 month period Nov 2014 – Oct 2015 versus only through Jan 2015?

GOVERNMENT RESPONSE: The Government is unable to provide the historical statistics for the 12 month period Nov 2014 – Oct 2015 at this time.