Social_Worker_3_September_2015_PWS.pdf

PERFORMANCE WORK STATEMENT

CLINICAL SOCIAL WORKER

3 September 2015

Part 1

General Information

1. GENERAL:

This is a non-personnel services contract to provide a Master’s Level Clinical Social Worker. The

Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: : The equipment at, and facilities of, each professional office shall be provided by the Government in accordance with guidelines and standards of DoD, General Service

Administration, or other guidelines or standards applicable to the Federal organization for which services are provided. Each office shall be maintained as a professional environment that ensures the safety, privacy and confidentiality of all employees.

Contractor will be provided with adequate office space located at the work site including a complete workstation and chair, expendable supplies, computer hardware and software (and support), internet/intranet/Local Area Network (LAN) (and support), telephone and fax, copy machine and printer, mail service, postage, paper, staples and all necessary administrative supplies and services necessary to function in an office environment. All government furnished supplies and services shall be for official use only.

The contractor shall assume both the responsibility and liability for loss or damage of equipment and/or facilities provided by the Government if the damage or loss is caused by other than normal operating usage or is attributable to negligence of the contractor. The contractor shall perform to the standards in this contract.

1.2 Background: To promote the medical readiness of the Virgin Islands Army National Guard.

1.3 Objectives: To support the Medical Readiness of the Virgin Islands Army National Guard.

1.4 Scope: To provide broad behavioral health (mental Health) services, including counseling and case management, to Virgin Islands National Guard members and their families.

The purpose of this Performance Work Statement (PWS) is to acquire clinical and case management services to support the mission of the State Surgeon’s Office to promote the medical readiness of the Virgin

Islands Army National Guard.

Tasks range from assessing member and family behavioral health and well-being, carrying out interventions and other services emerging from assessment data, developing programs to address emerging behavioral health issues, building community linkages, consultation to command and commanders, consultation to families, and responding to traumatic events, crises, and emergencies.

General Duties:

▪ Consistently performs duties as outlined in the Performance work statement; meets deadlines.

▪ Attends and participates in scheduled meetings assigned by the Office of the State Surgeon.

▪ Meets established attendance criteria and starts work promptly.

▪ Knows and consistently follows Virgin Island National Guard policies, protocols and procedures.

▪ Remains in full compliance with HIPAA laws and accreditation requirements.

▪ Respects and acknowledges the organizations commitment to cultural diversity.

▪ Consistently demonstrates good use of time and resources.

▪ Consistently interacts with clients and staff in a professional manner.

▪ Licensing must be kept up to date along with insurance coverage.

Specific Duties:

Provide counseling and treatment for individuals, couples, families and groups in multiple areas of mental health including, but not limited to: trauma, PTSD, sexual assault, victimization, substance abuse, domestic violence, behavior modification, and crisis intervention.

Have at minimum familiarization on Evidence Based techniques for treatment i.e. CPT, CBT, PE

EMDR

Keep accurate and timely records and data in accordance with policy standards.

Collaborate and communicate with team members to provide holistic integrated treatment.

Provide on-going assessment, treatment planning, and goal setting, including annual reviews.

Provide information, screening, and referral services and collaborate with social service agencies to integrate resources to provide education to those receiving treatment.

Provide individuals and families with stress management, coping skills, parenting skills.

Participate in required staff meetings

Maintain strict confidentiality

Establish rapport, systematically gather data, determine clients’ readiness for treatment and change, and apply accepted criteria for diagnosis of behavioral health problems, including substance abuse disorders.

Provide case management services for all cases referred.

Serves as subject matter expert to the Virgin Island National Guard on matters related to behavioral health, provides advice to the State Surgeon on psychological/behavioral health initiatives and issues, as required.

Assists the State Surgeon with assessment and tracking of joint force behavioral health needs.

Reviews behavioral health documentation, evaluates and monitors the behavioral health status of service members. Assures accurate profiles are in place for service members with behavioral health difficulties.

Travels throughout the Territory to offer clinical hours as based on need. Travel expense will be approved pending funding availability.

The requirement includes providing on/off-site multi-disciplinary clinical and case management services to support the mission of the State Surgeon’s Office. Services may be provided on- and off-site, within a normal work schedule or outside the normal work schedule. In order to successfully meet the objectives of this task order, the contractor employee should possess the following knowledge/skills:

▪ Knowledge of different Microsoft applications for the purpose of creating and maintaining database to support the medical branch.

▪ Ability to deal tactfully and diplomatically with others and function under pressure such as time limitations or intense public interest.

▪ Must have excellent communication skills and be capable of working with diverse populations.

▪ Profession requires emotional resilience and stability since the work often involves dealing with crises.

▪ Ability to make quick and accurate clinical assessments of mental/behavioral conditions.

▪ Ability to work through brief patient contacts, including via telephone and teleconferencing.

▪ Ability to design effective psychological curricula and lead effective psychological classes.

▪ Ability to work effectively as a team, interfacing with patients, primary care providers, consulting psychiatrists, psychologists, and mental health specialists, as well as with command, administrative, and support staff.

▪ Ability to exercise balanced judgment in evaluating situations and making decisions, and to handle difficult or confrontational situations in a calm, consistent and equitable manner.

▪ Dress code will be business casual.

1.5 Period of Performance: The period of performance shall be for one year, 26 September 2015 – 25

September 2016.

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered, i.e., within 30 days after contract award. Three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). See Quality Improvement Plan Below:

1.6.3 Recognized Federal Holidays Holidays: Contractor may be required to provide services on weekends, holidays, after working hours for scheduled unscheduled appointments/events, and for emergencies as needed and as dictated by circumstances.

Holiday Day Observed

New Year’s Day January 1

Martin Luther King’s Birthday Third Monday in January

Presidents Day Third Monday in February

Memorial Day Last Monday in May

Independence Day July 4

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11

Thanksgiving Day Fourth Thursday in November

Christmas Day December 25

The Service provider will be responsible for obtaining the approval of the contractor with respect to local holidays observed by the Virgin Islands National Guard.

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of

8:00 a.m. to 5:00 p.m, Monday thru Friday, not including Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, except as noted in 1.6.3 above. The above notwithstanding, standard core hours for all contractor personnel shall conform to the customer agency normal working hours and days. Variation may be required in order to accomplish assigned tasks. Overtime, however, is not authorized. Part time employees, whose normal work day falls on a holiday, will adjust their schedule to work on another day during that work week.

For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the Virgin

Islands National Guard, #1 Estate Sprat Hall, Frederiksted, VI 00840 and at any Virgin Islands National

Guard facility in the Virgin Islands of the United States, or as otherwise assigned for TDY.

1.6.6 Type of Contract: The government will award a firm fixed price service contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must obtain a

NACI level of security within 30 days after contract award, and must maintain the level of security required for the life of the contract. They will meet the requirements to obtain a Common Access Card (CAC) for

Local Access Network and for identification. The security requirements are in accordance with DD254.

(The unit security monitor is responsible for initiating this form).

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards, if required issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by

Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: The contractor is responsible for ensuring that:

Employee possess and maintain current Virgin Islands Clinical Social Work licensure and other requirements in accordance with 27 VIC§ 533, 534, 538, 542. Individual must be is covered by appropriate liability insurance for clinical practice.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with

Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative

(COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The

COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

▪ assure that the Contractor performs the technical requirements of the contract;

▪ perform inspections necessary in connection with contract performance;

▪ maintain written and oral communications with the Contractor concerning technical aspects of the contract;

▪ issue written interpretations of technical requirements, including Government drawings, designs, specifications;

▪ monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

▪ coordinate availability of government furnished property; and

▪ provide site entry of Contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel:

The contractor shall provide a contract manager who shall be responsible for the performance of the work.

The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30p.m. Monday thru Friday except

Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering

Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel are required to have VING-issued identification on their person at all time and displayed in compliance per VING policy.

1.6.13 Contractor Travel: Contractor will be required to travel CONUS and OCONUS during the performance of this contract to attend meetings, conferences, training, and to deliver services. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization [[and notification to the COR.

1.6.14 Other Direct Costs (If applicable): Should travel become necessary, it will be performed only after written approval is received by the COR. Travel will be performed on a cost-reimbursable basis in accordance with federal and DOD Joint Travel Regulations. Travel is not to exceed the limitation of funds specified in this contract.

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such

OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.7 Deliverables:

The contractor shall prepare and deliver the following items to the VIRGIN ISLANDS NATIONAL

GUARD State Surgeon or his or her designated representative:

DELIVERABLE ACCEPTABLE QUALITY LEVEL

(AQL)

METHOD USED /

FREQURENCY

Timely delivery of clinical paperwork

Received NLT five (5) business days following a Soldier evaluation with 95% accuracy

Periodic inspections and spot checks / Monthly

Timely Submission of Caseload data/demographics

Weekly NLT COB Friday or scheduled DSS Section Meetings

Periodic inspections and spot checks / Monthly

ID badge worn to identify employee as a contractor

Completed with 99% accuracy

Periodic inspections and spot checks / Monthly

1.8 Contractor Manpower Reporting Application (CMRA): Section 2330a of title 10, United

States Code (10 USC 2330a), requires the Secretary of Defense to submit to Congress an annual inventory of contracts for services performed during the prior fiscal year for or on behalf of the Department of

Defense (DoD). The inventory must include the number of contractor employees using direct labor hours and associated cost data collected from contractors.

The contractor is required to register at https://cmra.army.mil. The data must be entered into the CMR

Application after the completion of the fiscal year. The deadline to enter data is 31 October.

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Name of your component/office via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September

30. While inputs may be reported any time during the FY, all data shall be reported no later than October

31 of each calendar year. Contractors may direct questions to the help desk at help desk at:

http://www.ecmra.mil.

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address: https://cmra.army.mil.

The required information includes: (many of these requirements can be found in the contract)

(1) Contracting Office (block 9), Contracting Officer (block 31a), Contracting Officer’s Technical

Representative (it will be included in the Statement of Work if required);

http://www.ecmra.mil/ http://www.ecmra.mil/ https://cmra.army.mil/

(2) Contract number (block 2), including task and delivery order number (block 4);

(3) Beginning and ending dates covered by reporting period (these are in the delivery information section of the contract);

(4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data;

(5) Estimated direct labor hours (including sub- contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub-contractors);

(7) Total payments (including sub-contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different); You can find FSC’s here:

http://support.outreachsystems.com/resources/tables/pscs/

(9) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity

W7P4AA;

(10) Locations where contractor and sub-contractors perform the work (specified by zip code in the United

States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(11) Presence of deployment or contingency contract language; and

(12) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed

12 months ending 30 September of each government fiscal year and must be reported by 31 October of each calendar year. Effective 30 September 2005, contractors filing their Contractor Manpower Reports will receive immediate e-mail confirmation that their reports have been received in the system. This should facilitate final payment to contractors and expedite contract closeout. Administrative contracting staff should accept this confirmation as proof of completion of this contract deliverable. The CMRA web site maintains a “Frequently Asked Questions and Answers” https://cmra.army.mil/ that is updated periodically.

Any technical or implementation questions not addressed on this site can be discussed and coordinated through the CMR Help Desk at 703-377-6199, or https://cmra.army.mil. An updated CMRA business process, Version 3.0, has been implemented starting with the reporting of the FY 06 information. This version no longer accepts XML files. The basis for and guidance on reporting FY 06 information via

Version 3.0 can be found on the above site under “User Guides” link on the tool bar.

1.9 Quality Assurance Plan (QAP):

The customer Point of Contact (POC) will monitor contractor performance and complete the Quality

Assurance Plan Worksheet provided below on a monthly basis. The Quality Assurance Plan Worksheet will be submitted directly to the Administering Contracting Officer with a copy to the Schedule Holder and the

Contracting Officer Representative (COR) following the first month of performance, not later than the 5 day of each month following the service. Future months will be submitted to the Contracting Officer and the Schedule Holder (and the COR if involvement is warranted; i.e., other than a green rating). The COR will assume a quality performance rating of “Green” on all measured deliverables unless otherwise notified.

The quality rating may change from “Green” to “Red” without notice. We anticipate the POC utilizing the

“Yellow” quality rating to alert the contracting office and the COR of quality issues that have the potential for a “Red” quality rating if corrective action is not taken.

At the end of the task order period of performance or annually, the POC will be asked to complete a

Quality Performance Review to document the quality performance rating during the performance period.

This will be submitted to the Contracting Officer and the COR.

The POC may submit a Quality Assurance Plan Worksheet at any time and as often as necessary to document quality levels. If contractor response to an identified quality deficiency is unsatisfactory, the

Contracting Officer or COR will contact the appropriate contractor representative to implement a plan of action to remedy the identified deficiency.

http://support.outreachsystems.com/resources/tables/pscs/ https://cmra.army.mil/

Unless a task order COR has been formally trained (requires a 40 hour course, proof of training certification is required), the COR referred to in this QAP is MAJ Jean Collins, 340-201-9814

QUALITY ASSURANCE PLAN WORKSHEET

Deliverable/Service

Quality Rating

Causative Factors

Effect on Mission

Action Required /Date

Timely delivery of clinical paperwork

Green Comments Unnecessary for “Green” QA Rating.

Yellow

Red

Timely tracking on caseload/demographics

Green Comments Unnecessary for “Green” QA Rating.

Yellow

Red

ID badge worn to identify employee as a contractor

Green Comments Unnecessary for “Green” QA Rating.

Note: Attach Time Card Period of Performance: From _______________to____________

Number of Hours Actually Worked: ______ (Include only actual hours worked. Do not include non-worked holidays, leave, etc. these are included in the rate the Government pays and are not paid as hours worked.) ________ Reimbursable Expenses: (include receipts) _______ Travel:

(include approval sheet) _______

Approved by: Date:_______________

(Task Order Point of Contact)

Rating

Description

Green

Yes performance is being met at or above Authorized Quality Level (AQL).

Yes, performance is currently being met at the minimum AQL, but the following service / deliverable needs contractor attention.

The Customer must identify what component of the deliverable and/or service requires attention.

No, performance is not being met at AQL and the following service / deliverable needs immediate contractor resolution.

The Customer must identify what component of the deliverable and/or service is below the minimum AQL.

E= Excellent, VG=Very Good, S=Satisfactory, M=Marginal, U=Unsatisfactory, NA=Not

Applicable

(1) How well did the contractor utilize quality control process that ensured conformance to scope and quality requirements?

E

V

G S M U

N

A

REMARKS: ____________________________________________________________________________________

(2) Did reports / records submitted completely and accurately satisfy requirements?

E

V

G S M U

(3) Did the contractor provide adequate, competent and qualified management, key personnel and technical personnel capable of meeting contract requirements throughout the performance period of the contract?

E V

G S M U

(4) How well did the contractor work independent of Government guidance, oversight and assistance?

V

G S M U

(5) Did contractor maintain a good relationship with agency contracting personnel?

V

G S M U

(6) How effective was the contractor in meeting Cost/Price performance targets and controlling costs

(i.e. changes, etc.)? Did they demonstrate reasonableness in modifications scope and costs?

V

G S M U

(7) Were Subcontractors adequately managed and coordinated? Explain any subcontracting issues

(positive or negative) that impacted the performance of your contract(s).

E

V

G S M U

(8) How flexible, cooperative, and reasonable was the contractor in meeting mission requirements, particularly when faced with short-notice mission changes?

E

V

G S M U

(9) How timely and effective were the contractor’s responses to and resolution of Technical problems?

Did the Site Manager have sufficient authority to make decisions or take actions during project performance? ( ) yes ( ) no

E V

G S M U

(10) How effective was the contractor’s project management and QC staff?

V

G S M U

(11) Was the Site Manager consistently present on site when work was performed?

V

G S M U

(12) Did the contractor demonstrate the ability to execute multiple projects at the same time?

V

G S M U

(13) How would you rate the contractor’s overall performance? Given the opportunity, would you select this contractor again? ( Y____ N____) E

V

G S M U

(14) What were the contractor’s top documented strengths, if any, in performing the contract requirements?

(15) What were the contractor’s top documented weaknesses, if any, in performing the contract requirements?

(16) Please provide any additional information you feel is important not covered elsewhere:

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS: None.

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit