B3_Solicitation_Amd01_Frequency_Revision.pdf

W45XMA50697410

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

Solicitation modif ication to W9126G-16-T-0114 Janitorial Services - Lake Georgetow n. See Lake Appendix - Section 1.12 Frequency of Services for amendment 01 changes.

Proposal Due Date remains unchanged: 13 September 2016 10:00AM.

E-Mail Proposals to: CIV-OPS.Proposals@usace.army.mil.

See Continuation Page for additional information regarding this modif ication.

POC: Daisy Ciarlariello, Contract Specialist, (817) 886-1051, Daisy.Ciarlariello@usace.army.mil.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 2

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W9126G-16-T-0114

X 9B. DATED (SEE ITEM 11)

16-Aug-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

U0001

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

23-Aug-2016

CODE

US ARMY ENGINEER DISTRICT, FORT WORTH

ATTN: CESWF-CT

819 TAYLOR ST, ROOM 2A17

FORT WORTH TX 76102-0300

W9126G 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W9126G-16-T-0114

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

Exhibit/Attachment Table of Contents

DOCUMENT TYPE DESCRIPTION PAGES DATE

Attachment 1 Amd#01 - PWS 30

(End of Summary of Changes)

Amendment #01 to Solicitation W9126G-16-T-0114

US ARMY CORPS OF ENGINEERS

FORT WORTH DISTRICT

PERFORMANCE WORK STATEMENT (PWS)

OFFICE JANITORIAL SERVICES

1. GENERAL: This is a non-personal services contract to provide Janitorial Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform janitorial services as defined in this Performance Work Statement (PWS), except for those items specified as Government furnished property and services, at Lake Office locations specified in Lake Appendix (ATTACHMENT 4: Lake Appendix). The Contractor shall perform to the standards in this contract.

1.1.1. Definitions:

(a) Contractor: Company structure, including all partners, officers and employees with interest in this contract.

(b) Government: Government of the United States of America.

(c) Lake Office: Lake Georgetown Project Office.

(d) Lake Appendix: PWS providing specific requirements for individual Lake Offices found at ATTACHMENT 4: Lake Appendix.

(e) Lake Personnel: Government employees working at Lake Georgetown.

(f) Contracting Officer (KO): Person executing this contract on behalf of the Government.

(g) Contracting Officer’s Representative (COR): Appointed for task orders that are $150K or greater. Person authorized in writing as the Authorized Representative of the Contracting Officer who must act within the limits of Contracting Officer’s Representative’s authority.

(h) Designated Individual (DI): Person designated in writing by Capital Regional Office Operations Project Manager to monitor and act as liaison with the Contractor.

(i) Safety Manual: EM 385-1-1, Corps of Engineers Safety and Health Requirements Manual, current edition available at http://www.usace.army.mil/SafetyandOccupationalHealth/SafetyandHealthRequirementsManual.aspx

(j) Performance Standard: Describes the desired results that are to be achieved.

(k) Quality Control: Action taken by the Contractor and/or their personnel to document, inspect and control performance of services to insure specifications and requirements of this PWS are met.

(l) Quality Assurance: Action taken by the Government to insure the Contractor's quality control system is functioning and effective and that the Contractor is providing services which are in accordance with this PWS.

(m) Quality Assurance Surveillance Plan (QASP): Plan developed by the Government depicting means Quality Assurance will be controlled.

(n) Contract Deficiency Report (CDR): Written record of unsatisfactory performance by the Contractor as observed by the Quality

Assurance Inspector, issued to the Contractor when the number of rejected inspections performed by the Quality Assurance Inspector exceeds the acceptable quality level.

1.1.2. Basic Requirements: The following requirements for submitting a quote and receiving an award are now mandatory for conducting business with the DOD Government.

1.1.2.1. All offerors are required to obtain a Data Universal Numbering System (DUNS) number by calling 1-800-333-0505 or by visiting www.dnb.com.

1.1.2.2. All prospective contractors must be registered in System for Award Management (SAM) database prior to any award resulting from this solicitation. If at time of award, contractor is not registered, award will be made to the next successful “registered” offer.

Registration may be accomplished via the internet at www.sam.gov.

1.1.2.3. All payments shall be made by Electronic Funds Transfer (EFT) or “direct deposit”.

1.1.2.4. E-Verify Verification of Eligibility: The Contractor must use the U.S. Department of Homeland Security E-Verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Contractor must provide to the Government two valid forms of Government-issued identification prior to beginning work to ensure the correct information is entered into the E-Verify system.

1.1.2.5. Permits: The Contractor will, without additional expense to the Government, be responsible for obtaining any necessary licenses, permits, and letters of certification. The Contractor will comply with any applicable Federal, State, County, and Municipal laws, codes, and regulations in connection with the performance of the work specified under this contract.

1.2. Scope: The Contractor is to provide all contract work force, equipment and material/supplies required to perform Lake Office interior and exterior office building cleaning services as specified in this PWS and ATTACHMENT 4: Lake Appendix. Services may include, but not limited to: sweeping, vacuuming, scrubbing, mopping, rinsing, dusting or any other method necessary using soaps, detergents, disinfectants, cleaning solutions and dusting compounds. The Contractor shall accomplish professional janitorial services sufficient to ensure an acceptable state of cleanliness at the Lake Offices specified in this PWS and ATTACHMENT 4: Lake Appendix, in accordance with the standards set forth in this contract.

http://www.dnb.com/ http://www.sam.gov/ http://www.uscis.gov/e-verify

1.3. Period of Performance: This contract is for a base 12-month period and two (2) option 12-month periods. The base contract awarded as a result of this solicitation shall remain in full force and effective from October 1, 2016 through September 30, 2017. Option Year One, if exercised, shall remain in full force and effective from October 1, 2017 through September 30, 2018. Option Year Two, if exercised, shall remain in full force and effective from October 1, 2018 through September 30, 2019. It is anticipated Lake Georgetown Office will be open during the period of performance for this contract;

however, Lake Georgetown Office may be closed to the public at any time for construction, floods, budget reductions, etc. and that part or all of required services may be cancelled.

1.4. General Information:

1.4.1. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which the Contractor ensures Contractor’s work complies with the requirements of the contract. The Contractor’s Quality Control Plan shall be submitted to the Government for approval at least fifteen (15) days prior to work and must be approved before the Contractor provides any services under this contract. After acceptance of the Quality Control Plan, proposed changes to the approved plan by the Contractor must be submitted to the Contracting Officer for approval and if approved, the Contractor will receive the Contracting Officer’s acceptance in writing.

1.4.2. Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan provided in ATTACHMENT 3: Quality Assurance Surveillance Plan. This plan is primarily focused upon the means utilized by the Government to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and the minimum acceptable defect rate(s).

1.4.2.1. Inspection and Contract Performance: The service performed by the Contractor under the provisions of this contract shall be subject to inspections by the Lake Manager or designated Quality Assurance Representative (QAR) to insure strict compliance with the terms of the contract.

1.4.2.1.1. Notification of Deficiencies: The Contractor shall be notified verbally and/or in writing of any serious or recurring minor deficiency in service observed by the Contracting Officer or his/her authorized representative. Verbal notification will be recorded in a memorandum for record.

1.4.2.1.2. Documentation of Deficiencies: Written notifications and memoranda for the record shall be prepared by the Contracting Officer or COR. If a COR is appointed, a copy will be forwarded to the Contracting Officer at the U.S. Army Corps of Engineers, Fort Worth District Office.

1.4.2.1.3. Correction of Contract Deficiencies: Upon receipt of notification of deficiency in service, Contractors will immediately correct deficiencies and take steps to prevent recurrence of the deficiency.

1.4.2.1.4. Deficiencies of Service: In the event a Contract Deficiency Report (CDR) is issued, a meeting shall be scheduled within two (2) Government working days after the CDR was issued. Mutual effort will be made to resolve any and all problems identified. Written minutes of these meetings shall be prepared and signed by the QAR, Lake Manager, Contractor and their respective employees. This contract may be terminated by the Contracting Officer upon receipt of any CDRs.

Termination will be based upon the seriousness of the deficiency.

1.4.2.1.5. Evaluation of Performance: All Contractors will have their performance evaluated no less than mid-term and at the conclusion of their contract.

1.4.3. Government Holidays: The Lake Offices will be closed on all Federal Holidays, including following Federal Holidays and any additional Federal Holidays designated. Contractor shall not work on any Federal Holiday.

JAN – NEW YEAR’S DAY

JAN – MARTIN LUTHER KING, JR.’S BIRTHDAY

FEB – PRESIDENT’S DAY

MAY – MEMORIAL DAY

JUL – INDEPENDENCE DAY

SEP – LABOR DAY

OCT – COLUMBUS DAY

NOV – VETERANS DAY

NOV – THANKSGIVING DAY

DEC – CHRISTMAS DAY

1.4.4. Hours of Operation: Office hours of operation are from 8:00 a.m. to 4:30 p.m.

1.4.5. Place of Performance: The work to be performed under this contract will be performed at Lake Offices as described in ATTACHMENT 4: Lake Appendix.

1.4.6. Type of Contract: The Government will award a Firm Fixed Price Service Contract.

1.4.7. Security Requirements:

1.4.7.1. General Security Requirements: All Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.4.7.1.1. The Contractor and all associated sub‐contractors shall brief all employees on the local I-WATCH, Corps Watch, or See Something, Say Something program. The Contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the Lake Manager NLT 5 calendar days after the completion of the training. The I-Watch/CORPS watch training video and literature can be found at the following web site. http://www.swf.usace.army.mil/BusinessWithUs/Contracting.aspx.

1.4.7.1.2. The Contractor must pre‐screen Candidates using the E‐verify Program (http://www.dhs.gov/E‐Verify) website to meet the established employment eligibility requirements. The Contractor must ensure that the Candidate has two valid forms of Government issued identification prior to ensure the correct information is entered into the E‐verify system. An initial list of verified/eligible Candidates must be provided to the Lake Manager no later than 3 business days after the initial contract award. When contracts are with individuals, the individuals will be required to complete a Form I‐9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.

1.4.7.2. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property.

At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7.3. Key Control: All Government keys provided to Contractors will be issued and controlled IAW Army Regulation 190-51.

1.4.7.4 AT Level I Training: All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the Lake Manager or to the Contracting Officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://atlevel1.dtic.mil/at/; or it can be provided by the RA ATO in presentation form which will be documented via memorandum."

1.4.8. Special Qualifications: As stated in the ATTACHMENT 4: Lake Appendix.

1.4.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend a Pre-work Conference held in accordance with Federal Acquisition Regulation Subpart 42.5 approximately one (1) week after award of the contract. All Contractor key personnel as stated in http://www.swf.usace.army.mil/BusinessWithUs/Contracting.aspx

Paragraph 1.4.11 shall attend. The Contractor is encouraged to have in attendance an officer of the Contractor’s company and representation from all subcontractors. This conference will be held at the exact time and location specified by the Government after award. No work may be performed under this contract prior to this conference. The Government will provide mandatory I-Watch and Corps –Watch training at this conference (In the event the Contractor staffing changes, the Government will provide the mandatory training prior to new contract personnel accessing the work site). The purpose of the conference is to enable the Government to outline the procedures that will be followed by the Government in its administration of the contract and to discuss the performance that will be expected from the Contractor. This conference will allow the Contractor an opportunity to ask questions about the Government's administration and inspection of contract work or other pertinent information Contractor might require. General items to be discussed during conference include authority of Lake Manager, Quality Assurance Inspections, Contractor’s Quality Control Plan, Communications, Administrative Procedures, Invoices, Payments and Regulations.

The KO, COR if applicable, and other Government personnel as appropriate, may meet periodically with the Contractor at Government’s discretion to review the Contractor's performance. At these periodic progress meetings, Contractor will be apprised of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. The Contractor also agrees to attend any post award conference. These meetings shall be at no additional cost to the Government.

1.4.10. Contracting Officer Representative (COR): If designated, COR will be designated in writing by the Contracting Officer and the Contractor will receive a copy of the letter.

1.4.11. Contractor Key Personnel: Manager, Superintendent and Quality Control Representative.

1.4.12. Identification of Contractor Employees: The Contractor and all Contractor’s employees shall adhere to all requirements stipulated in “Identification of Contractor Employees in the Federal Workplace”.

1.4.12.1. The Contractor shall provide each of its employees who will be involved in the performance of the contract, on a Government facility, with photo identification (ID) badge. The ID badge shall clearly display the Contractor’s name and the employee’s name and color photograph. The Contracting Officer or his/her designee shall approve the ID badge before the commencement of contract performance. It is the Contractor’s responsibility to ensure that all Contractor personnel wear the ID badge at all times when performing work under this contract at a Government facility. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of their clothing and above their waist, except when safety or health reasons prohibit such placement. This requirement is in addition to any Government facility security provisions that require that a Government-issued security badge also be worn.

1.4.12.2. Contractor personnel shall clearly identify themselves to all attendees as a Contractor employee before the commencement of meetings with Government or other Contractor personnel. Contractor personnel shall clearly and immediately identify themselves as a Contractor employee when placing, answering or participating in telephone/VTC conversations with Government or other Contractor personnel.

1.4.12.3. When Contractor personnel send e-mail messages to a Government-owned computer, they shall include a signature block that includes their employer’s name and the employee’s full name and e-mail address.

1.4.12.4. The Contractor personnel shall sign in and out prior to commencing scheduled work.

1.4.12.5. The Contractor must use the U.S. Department of Homeland Security E-Verified Program (http://www.uscis.giv/e-verify) website to meet the established employment eligibility requirements. The Contractor must provide to the Government two valid forms for government-issued identification prior to beginning work to ensure the correct information is entered into the E-Verity system.

1.4.12.6. Each of the requirements set forth in paragraphs 1.4.12 and all sub-paragraphs of the same must be included in all subcontracts at any tier.

1.4.13. Contractor Travel: Not Applicable.

1.4.14. Data Rights: Not Applicable.

1.4.15. Organizational Conflict of Interest: Not Applicable.

1.5. GOVERNMENT FURNISHED ITEMS AND SERVICES:

1.5.1. Facilities: See ATTACHMENT 4: Lake Appendix.

1.5.2. Equipment: Not Applicable.

1.5.3. Materials: See ATTACHMENT 4: Lake Appendix.

1.6. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

1.6.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 1.5.

1.6.2. Equipment: The Contractor shall provide all cleaning equipment required to perform work under this contract.

1.6.3. Materials: The Contractor shall furnish all required supplies and materials, with exception of supplies and materials furnished by the Government. The Contractor shall also furnish additional supplies and materials as listed in ATTACHMENT 4: Lake Appendix. Materials may include, but not limited to: soap, detergents, paper supplies, trash can liners, toilet tissue, paper towels (appropriate size and type for dispensers, bar soap, liquid hand soap, hand sanitizer, paneling cleaner/polish, brooms, mops, mop buckets, wet floor signs, hoses, cleaning rags, cleaning solutions, disinfectants, deodorizers, urinal cakes, stain removers, safety equipment, and all other supplies and materials to be utilized in the work required for the required service under this contract. All supplies and materials must be approved for use by the Government Representative prior to use of the supplies or materials on the job. A proposed supplies and materials list, complete with hazard analyses, must be submitted to the Government Representative for approval prior to beginning initial services under this contract. The manufacturer's instructions for use of all supplies and materials must be followed. The Contractor shall be responsible for obtaining "Hazardous Materials Safety Data Sheets" from the manufacturers for all cleaning solutions or agents, disinfectants, stain removers, or any http://www.uscis.giv/e-verify other supplies of a chemical nature used in Contractor’s operation and submitting them to the Government Representative for approval at least five days prior to the beginning of initial services under this contract and as specified in the Lake Appendix. If after beginning initial services required by this contract, the Contractor desires to use any new cleaning solution or agent, disinfectant, stain remover or any other supply of a chemical nature, the Contractor must obtain and submit a "Hazardous Materials Safety Data Sheet" to the Government Representative at least five days prior to use. The Contractor will be responsible for maintaining an adequate supply of materials on each service vehicle necessary for performing the required services.

1.6.4 All supplies provided by the contractor must meet the recycled content requirements set forth by EPA at https://www3.epa.gov/epawaste/conserve/tools/cpg/resources.htm#resources.

1.6.5 All cleaners, strippers, air fresheners, etc must meet the BioPreferred Program requirements set forth by USDA at http://www.biopreferred.gov. In addition the contractor must use the following:

• Low or no toxic or hazardous chemicals

• Use of reusable microfiber mops and rags

• Energy efficient cleaning equipment

• Use of chemicals and products that do not contain ozone-depleting substances (ODS).

1.7. CONTRACTOR MANAGEMENT REPORTING (CMR): Not Applicable.

1.8. APPLICABLE PUBLICATIONS (CURRENT EDITIONS): The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

1.9. ATTACHMENT/TECHNICAL EXHIBIT LIST

1.9.1. ATTACHMENT 1: Deliverables Schedule

1.9.2. ATTACHMENT 2: Contract Discrepancy Report

1.9.3. ATTACHMENT 3: Quality Assurance Surveillance Plan

1.9.4. ATTACHMENT 4: Lake Appendix

1.9.4.1. LAKE APPENDIX ATTACHMENT 1: Performance Requirements Summary

1.9.4.2. LAKE APPENDIX ATTACHMENT 2: Lake Office Maps and drawings

1.9.4.3. LAKE APPENDIX ATTACHMENT 3: Service Frequency and Tabulation https://www3.epa.gov/epawaste/conserve/tools/cpg/resources.htm#resources http://www.biopreferred.gov/

1.9.4.4. LAKE APPENDIX ATTACHMENT 4: Contractor Daily Activity Report

1.10. SAFETY: The Contractor will comply with the safety requirements set forth in EM 385-1-1, entitled "Safety and Health Requirements Manual", and any revisions to said manual, copies of which are available at the Lake Office identified in the Lake Appendix. This manual can be found on-line at:

1.10.1 Safety Plan - The contractor shall provide a Safety Plan in accordance with requirements of EM-385-1-1 (30 NOV 2014) Appendix “A”. When developing the Safety Plan, the contractor shall follow Appendix “A” and reference each item in the plan back to Appendix “A”. Safety Plans that are not outlined as shown in the EM-385-1-1 Appendix “A” will be rejected.

1.10.2 Activity Hazard Analysis - The contractor shall provide an activity hazard analysis (AHA) for each feature of work involved in this contract.

AHAs shall be in accordance with EM385-1-1 paragraph 01.A.14 and utilizing the AHA form as shown in Figure 1-2 of the EM 385-1-1 dated 30 November 2014.

1.10.3 Safety Data Sheets - The Contractor shall provide Safety Data Sheets (SDS) for all chemicals used in the performance of this contract. Should the Contractor change products used for cleaning at any time during the performance of this contract, the Contractor shall submit an SDS for those new products to the Lake Manager for approval.

1.11. WORK TO BE PERFORMED: Work shall consist of furnishing all labor, equipment, and materials necessary to clean, service, and maintain sanitary conditions at locations identified in Lake Appendix in accordance with this contract. All work shall be performed as set forth in the following specifications.

1.11.1. Cleaning Standard: All cleaning shall satisfactorily remove all insects, insect nests, webs, dirt, water, mud, grime, scum, soap, grease, gum, stains, streaks, markings, smudges, dust, fingerprints, cleaning residue, organic materials, urine, fecal matter, food particles, waste paper, lint, noxious odors and other debris. Noxious odors include, but are not limited to, odors from urine, fecal matter or any other organic waste and excessive vapors from cleaning solutions, disinfectants or deodorizers. Items requiring cleaning include, but are not limited to: interior walls, recesses, light switch covers, electrical receptacle covers, thermostat controls, electrical controls, interior and exterior windows, window blinds, and window sills, doors, door knobs, countertops, baseboards, interior and exterior light fixtures, air vents, ceiling, ceiling fans, carpets, credenzas, tables, chairs, shelves, displays, filing cabinets, display cabinets, video cabinets, key cabinets, cabinets, bookcases, bulletin boards, mirrors, refrigerator, microwave oven, stovetop, oven, icemaker, coffee maker, drinking fountains, clocks, burglar alarm boxes, fire extinguishers, first aid kits, plaques, pictures, paper towel dispensers, toilet tissue holders, soap dispensers, sinks, toilets, urinals, showers, mirrors, trash receptacles, name plates, and floors. Secured areas shall not be cleaned. All wall mounts, mounted displays, and electrical appliances such as calculators, radios, computers, computer keyboards, typewriters, printers, etc. and hardware such as books, staplers, trays, telephones, and other related objects will be lightly dusted only, with a feather or synthetic duster. No cleaning solutions or sprays may be used on or in the immediate vicinity thereof. (NOTE: Special care must be taken in cleaning and/or replacement of these items in order to prevent electrical shock or damage to the equipment.). In the event offices or specific items are not to be cleaned, Government will indicate such through the placement of a written note.

1.11.2. Restrooms: All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1. Surfaces of toilets, urinals, sinks, faucets, faucet handles, countertops, stall door handles and entry door handles shall be disinfected. Floors shall be mopped and disinfected. Care shall be exercised during cleaning to protect toilet tissue from becoming wet. If toilet tissue becomes wet, dry rolls shall be placed in the dispensers.

Cleaning agents, chemical solvents and disinfectants shall be of a formulation and used in such a manner that no plumbing, painted metal, wood, porcelain and steel surfaces, ceramic tile, or vinyl, carpet coverings are damaged or marred.

1.11.3. Kitchen: All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1. All countertops, stove tops, tables, sinks, faucets, faucet handles, refrigerator and oven door handles and entry door handles shall be disinfected. Microwaves and ovens shall be cleaned on exterior surfaces only. Refrigerators shall be cleaned on the exterior surface only. Floors shall be mopped and disinfected.

1.11.4. Public Area/Conference Room: All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1. All countertops and all door knobs and door handles shall be disinfected.

1.11.5. Drinking Fountains: All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1. All drinking fountains shall be disinfected.

1.11.6. Building Entry Doors: All building entry door interior and exterior surfaces, including door frames, shall be cleaned to obtain results specified in Paragraph 1.11.1. Door handles and knobs shall be disinfected.

1.11.7. Floors: All floor surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1. Only cleaning and disinfecting agents approved for specific floor type shall be used and shall be of a formulation and used in such a manner that no plumbing, painted metal, wood, porcelain and steel surfaces, ceramic tile, or vinyl, carpet coverings are damaged or marred. Acids or other caustic substances shall not be used on ceramic tile. Prior to mopping hard-surfaced floors, the Contractor shall utilize Wet Floor Cones at all building entrance doors.

Additionally, the Contractor shall inform the Government prior to mop commencement to insure that Government may inform all Government employees present. Removal of spray or mop water from walls, partitions, slabs and floors shall be sufficient to reduce the possibility of slips and falls due to slick surfaces and prevent nuisance wetting of clothes and shoes. Water shall not be used on electrical fixtures. All hard surface floors shall be mopped, and all carpeted surfaces shall be cleaned and vacuumed.

1.11.8. Light Fixtures: All interior and exterior surfaces of light fixtures shall be cleaned to obtain results specified in Paragraph 1.11.1.

1.11.9. Paper Products, Soap and Hand Sanitizer: All dispensers (paper towel, toilet tissue, soap and hand sanitizer) shall contain an adequate supply to assure that the supplies will not become depleted between cleanings. Paper towels placed in wall mounted dispensers shall meet dispenser’s manufacturer’s recommendations. Liquid hand soap shall not be diluted.

1.11.10. Trash Receptacles: All trash receptacles shall have the liner and all contents removed. If contents may be removed without leaving soiled liner, the liner may be re-used. The Contractor shall tie up all liners with contents and place them in the dumpsters located outside the Lake Office. Trash receptacle shall be clean prior to replacing liner and liners shall be correct size to fit respective receptacles. All trash receptacles shall be returned to proper locations.

1.11.11. Building Exterior and Windows

1.11.11.1. Building Exterior: Specific items requiring cleaning include office entries (light fixtures, glass doors and windows, slabs sidewalks, and steps). Kitchen entry cleaned within the alcove area and sidewalk adjacent to the alcove area. Main entry alcove and sidewalks to the end of the handrails in both directions.

1.11.11.1. Windows: Interior and exterior surfaces of all windows shall be thoroughly cleaned by scrubbing, wiping or any other means necessary to obtain results specified in Paragraph 1.11.1 Window frames, windowsills and window blinds are also considered part of this cleaning. Interior windows within secured areas shall not be cleaned.

1.11.12. Contractor Cooperation: Work will be performed during Lake Office operation hours while Government employees are working within the office. The Contractor shall not perform work within offices behind closed door. In such instances, the Contractor shall initially skip the office and return later. If office door is still closed, the Contractor shall indicate on the Contractor Daily Activity Report that the office was not cleaned because the door was closed. When office doors are open and the office is occupied, the Contractor shall ask permission to work within the office. If permission is not provided, the Contractor shall indicate on the Contractor Daily Activity Report that the office was not cleaned because the office was occupied and permission was not granted.

1.11.13. Additional Requirements: See ATTACHMENT 4: Lake Appendix for additional requirements.

1.12. FREQUENCY OF SERVICES: The required frequency of service for the services required is provided in the ATTACHMENT 4: Lake Appendix.

It may become necessary for the Government to decrease service frequencies. Payment for decreased services will be adjusted according to the unit price shown on the bid schedule. It may become necessary at any time during the duration of this contract for the Government to delete subsequent services.

1.13. WORK SCHEDULES: The Contractor shall submit a work schedule with the approximate times for beginning and ending of each required cleaning service. The cleaning schedules shall be compliant with requirements specified in Section 1.13. Work Schedules of the ATTACHMENT 4:

Lake Appendix and shall be submitted within five (5) workdays prior to work commencement. These schedules are extremely important as they control the time at which the quality assurance inspections are performed; ensuring that said inspections are done only after the required service has been completed. Any variation or unforeseen change, such as being ahead or behind the approved schedule, must be reported immediately by telephone or in-person to the Government Representative. Any proposed change to an approved schedule must be submitted in writing and approved by the Government Representative in advance of actual schedule changes.

1.14. CHANGES TO SERVICE SCHEDULE: The Government reserves the right, should it become necessary to reschedule a service in order to avoid a conflict. A minimum of twenty-four (24) hours notification shall be given by the Government Representative to the Contractor in such cases. The Contractor will be paid at the regular rate for such rescheduled services.

1.15. CONTRACTOR DAILY ACTIVITY REPORT: Contractor shall furnish completed Contractor Daily Activity Report to Government Representative each day work is performed by close of business. Contractor may use form provided at LAKE APPENDIX ATTACHMENT 4:

Contractor Daily Activity Report or another form containing the same information.

1.16. MAPS: Lake Office maps are included in LAKE APPENDIX ATTACHMENT 4: Lake Office Maps.

1.17. PERSONNEL

1.17.1. MINIMUM MANPOWER REQUIREMENTS: The Contractor shall provide an adequate number of fully qualified personnel to perform the Office Cleaning Services, properly and efficiently within the time limits specified.

1.17.2. EMPLOYEE CONDUCT: The Contractor shall be responsible for seeing that employees strictly comply with all Federal, State, and Municipal laws. Any illegal or criminal activity will result in the removal of Contractor employee/employees and/or termination of the contract.

1.17.3. REMOVAL OF CONTRACTOR'S EMPLOYEES: The Contracting Officer or the Government Representative may require the Contractor to immediately remove from the work site any employee of the Contractor or sub-contractor, who endangers persons or property, or whose physical or mental condition is such that it would impair the employee's ability to satisfactorily perform work. Notification to the Contractor shall be promptly made in writing if time and circumstances permit. Otherwise, notification shall be verbal or telephonic, and shall be confirmed in writing as soon as possible. No such removal, however, will reduce the Contractor's obligation to perform all work required under this contract, and immediate replacement will be made as required. This requirement shall not be made the basis of any claim for compensation or damages against the United States or any of its officers or agents.

1.18. DAMAGE RESPONSIBILITY: The Contractor shall be responsible for restoring any Government facilities or structures damaged as a result of the Contractor's operations. The Contractor shall also be responsible for any damage to private property and injury to any person as a result of the Contractor's operations. The Contractor will notify the Government Representative immediately of damage to Government and private property and injury to any person resulting from the Contractor's operations. Also, the Contractor shall advise the Government Representative of damage to Government facilities due to vandalism or other causes on the day the Contractor first notices such damage.

1.19. PERMITS/COMPLIANCE: The Contractor shall, without additional expense to the Government, be responsible for complying with and obtaining any necessary licenses and/or permits. The Contractor will comply with all Federal, State, County, and Municipals laws, codes and regulations in connection with the performance of the work.

1.20. Not Used

1.21. Not Used

1.22. OTHER REQUIREMENTS:

1.22.1 POINT-OF-CONTACT: The Contractor shall provide a local telephone number and a point-of-contact to the Lake Manager.

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Work Schedule (see Lake Appendix section 1.13)

5 Days Prior to Work

Commencement One (1) Original Hard Copy or

Electronic Copy

Lake Georgetown Project Office

500 Lake Overlook Drive

Georgetown, TX 78633-8238

Material Safety Data Sheets/SDS

(see PWS section 1.10.3)

Prior to Work Commencement and Prior to Use of

Different Product

One (1) Original Hard Copy or Electronic Copy

Lake Georgetown Project Office

500 Lake Overlook Drive

Georgetown, TX 78633-8238

Quality Control Plan (see PWS section

1.4.1)

Prior to Work Commencement

And Prior to Alteration of

Approved Plan

One (1) Original Hard Copy or Electronic Copy

Lake Georgetown Project Office

500 Lake Overlook Drive

Georgetown, TX 78633-8238

Safety Plan (see PWS section

1.10.1)

Prior to Work Commencement

One (1) Original Hard Copy or

Electronic Copy

Lake Georgetown Project Office

500 Lake Overlook Drive

Georgetown, TX 78633-8238

Accident Hazard Analysis (AHA) (see PWS section

1.10.2)

Prior to Work Commencement

One (1) Original Hard Copy or

Electronic Copy

Lake Georgetown Project Office

500 Lake Overlook Drive

Georgetown, TX 78633-8238

Daily Activity Report

(see PWS section 1.15)

Daily When Work Performed One (1) Original Hard Copy or

Electronic Copy

Lake Georgetown Project Office

500 Lake Overlook Drive

Deliverable Frequency # of Copies Medium/Format Submit To Georgetown, TX

78633-8238

ATTACHMENT 1: Deliverables Schedule l bl h d l

CONTRACT DISCREPANCY REPORT

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS) entitled Office Janitorial Services, Lake Georgetown, TX. This plan sets forth the procedures and guidelines the Contracting Officer Representative (COR) and/or Lake Manager (LM) will use in ensuring the required performance standards or services levels are achieved by the contractor.

Purpose The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the services received.

This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

Performance Management Approach The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the COR or LM to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the COR or LM cornerstone of performance management; this analysis yields information that indicates whether expected outcomes are being achieved by the contractor.

Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

Performance Management Strategy The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program.

QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QC program.

1.3.2 The Government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

ROLES AND RESPONSIBILITIES

The Contracting Officer (KO) The Contracting Officer (KO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and/or Lake Manager (LM) and the contractor. The KO will designate one full-time COR or LM as the Government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the KO.

The Contracting Officer’s Representative (COR or LM) The COR or LM is designated in writing by the KO to act as his or her authorized representative to assist in administering a contract. Limitations are contained in the written appointment letter. The COR or LM is responsible for technical administration of the project and ensures proper Government surveillance of the contractor’s performance. The COR or LM is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the KO for action. The COR or LM will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

2.3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

The required performance standards and/or quality levels are included in the PWS and in Attachment 1, “Performance Requirements Summary.” If the contractor meets the required service or performance level, it will be paid the amount agreed on in the task order. Failure to meet the required service or performance level may result in a deduction from the monthly amount.

METHODOLOGIES TO MONITOR PERFORMANCE

Surveillance Techniques In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate contractor performance when appropriate. The method of surveillance is 100% Inspection – during and after each task order the COR or LM shall review the generated documentation and enter summary results into the Surveillance Activity Checklist.

Customer Feedback The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the COR OR LM or KO as opposed to the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the…