Draft_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

Network Enterprise Center (NEC) Critical Power and Cooling Support

Part 1

General Information

United States Army Yuma Proving Ground (USAYPG) provides telecommunication support to 1200 square miles of south west Arizona. Within USAYPG’s communication infrastructure is a variety of critical power and cooling equipment requiring manufacturer direct service contract support that includes hardware replacement, software updates, scheduled maintenance and emergency repair. Service Contracts are required as warranty periods have either expired or will be expired. Service requirements vary by manufacturer and equipment age. The immediate area (Yuma) does not have known manufacturer authorized technicians available. In most cases the closest technician support is three hours away. Failure to have these service contracts in place could end up with an USAYPG wide complete communication failure, services effected would include telephone, internet, alarm, and range video.

1. GENERAL: This is a non-personnel services contract to provide managed maintenance support. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide hardware replacement, software updates, scheduled maintenance and emergency repair for the items listed in Attachment 1.

1.2 Background: USAYPG has had a Schneider Electric Managed Service Contract in place since

September 28, 2014. This has maintained the key Critical Power and Cooling equipment items an optimum, high availability state.

1.3 Objectives: Properly maintain the critical power and cooling components of the Network Enterprise Center (NEC) core infrastructure.

1.4 Scope: The Contractor shall provide manufacturer recommended preventative and emergency maintenance of the items listed in Attachment 1. Attachment 1-Equipment list includes the equipment serial numbers and requested coverage. Below are minimum requirements sorted by manufacturer and equipment type.

InRow Cooling Maintenance

3 quarterly and 1 annual preventive maintenance visit Preventative Maintenance(PM) performed normal business hours Parts, Labor & Travel included for emergency service Next business day response

Power Distribution Unit (PDU) Maintenance

1 annual preventive maintenance visit PMs performed normal business hours

APC Uninterruptible Power System (UPS) Maintenance

PMs performed normal business hours Parts, Labor & Travel included for emergency service (excluding batteries and capacitors)

Liebert UPS Maintenance

1 semi-annual and 1 annual preventive maintenance visit PMs performed normal business hours Parts, Labor & Travel included for emergency service (excluding batteries and capacitors) 12 hour onsite emergency response

Liebert Battery Maintenance

1 semi-annual and 1 annual preventive maintenance visit

12 hour onsite emergency response

Uniflair Cooling Maintenance

1 semi annual and 1 annual preventive maintenance visit PMs performed normal business hours

Data Center Expert(DCE) & Data Center Operations(DCO) Maintenance

1 semi annual and 1 annual preventive maintenance visit PMs performed normal business hours DCE Software support on Virtual Machine (VM) and Physical Hardware (PH) Server 250 Nodes on VM, 150 Nodes on PH DCO 60 Rack Operations, Capacity, Change Software Support

Netbotz Maintenance

24X7 Telephone support Parts only coverage

Chiller Maintenance

2 annual preventive maintenance visit PMs performed normal business hours

Building Management System (BMS) Maintenance

Please see Attachment 1 for a full equipment list.

1.5 Period of Performance: The period of performance shall be one (1) base year of 12 months plus three

(3) 12 month option years. The Period of Performance is as follows:

Base Year: 28 March 2019 – 27 March 2020 Option Year I: 28 March 2020 – 27 March 2021 Option Year II: 28 March 2021 – 27 March 2022 Option Year III: 28 March 2022 – 27 March 2023

1.6 General Information: The equipment maintenance required is limited to factory trained service technicians.

1.6.1 Safety Information: Contractor Personnel Conduct: The Contractor's employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

1.6.2 Health and Safety: Prior to commencing work, the Contractor shall provide their company's Accident Prevention Plan to the Government. The Contractor shall comply with all OSHA, U.S. Army, U.S. Army Yuma Proving Ground, State, and other applicable industry safety standards. The Contractor shall report all accidents and occupational illnesses immediately to the Safety Office through the Contracting Officer's Representative (COR).

1.6.3 Recognized Holidays: Contractor will not be required to schedule preventative maintenance work on Federal Holidays

New Years Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.4 Hours of Operation: The contractor will schedule all site visits both schedule and emergency repair with the Range Communications Planner, Paul Harley 928-328-7774. These can be scheduled 0600-1630 Monday thru Thursday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at

USAYPG.

1.6.6 Type of Contract: The government will award a Firm Fixed Price Contract.

1.6.7 Security Requirements: No clearance required.

Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by the Department of Defense ( DOD), Head Quarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.7.1 PHYSICAL Security: The Contractor will be escorted by USAYPG personnel while performing work.

1.6.7.2 OPSEC Requirements

1.6.7.2.1 Personnel Listing. Within 10 calendar days after award notification, the Contractor shall provide and maintain a personnel listing to the COR and USAYPG Security Office which lists all contract employees, to include:

Full Given Name (last, first, middle)

Social Security Number

Date of Birth

Place of Birth (city, state, country)

Citizenship (If not a US citizen, provide Alien Registration/Passport numbers)

Contract Title Position

Contract #

Contract Start and End Date

COR

Any changes to the listing must be reported to the COR and USAYPG Security Office within one (1) business day.

1.6.7.2.2 Threat Awareness Reporting Program. All Contractor employees, to include subcontractor employees, will report threat-related incidents, behavioral indicators, and other matters of Criminal Investigation (CI) interest specified in AR 381-12, chapter 3, to the nearest military CI office, the Federal Bureau of Investigation, or the Defense Security Service.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30 p.m. Mountain Standard Time (MST), Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.11. Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have private of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Thursday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement APC American Power Conversion (Brand Name) AR Army Regulation BMS Building Management System CCE Contracting Center of Excellence CFR Code of Federal Regulations CI Criminal Investigation CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf

CRAC Computer Room Air Conditioner DA Department of the Army DCE Data Center Expert DCO Data Center Operations DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation FPCON Force Protection Condition HIPAA Health Insurance Portability and Accountability Act of 1996 HQDA Head Quarters Department of the Army KO Contracting Officer NCIC-III National Crime Information Center Interstate Identification Index NEC Network Enterprise Center OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PDU Power Distribution Unit PH Physical Harware PIPO Phase In/Phase Out PM Preventative Maintenance POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit TSDM Terrorist Screening Database UPS Uninterrupted power supply USAYPG United States Army Yuma Proving Ground VM Virtual Machine

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide personnel escort within the USAYPG boundary.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for managed services per Attachment 1

5.2. CONTRACTOR MANPOWER REPORTING (CMR): The contractor will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013.

Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

PWS

Paragraph

Number

REQUIRED

SERVICE

PERFORMANCE

STANDARDS

METHOD OF

SURVEILLANCE

MAX

ALLOWABLE

DEGREE OF

DEVIATION

(AQL) FROM

REQUIREMENT

DEDUCTIONS

1.4 Field Service

Report

Prompt and

Properly

Prepared. Meets

Requirements.

100% Observation by the COR

5% Report of reports on time: reports no more than 5 days late.

Negative feedback input to CPARS

1.6.3 Schedule

Maintenance

Schedule all site visits with Range

Communication

Planner

100% Observation by the COR

5%

Negative feedback input to CPARS

1.6.3 Emergencies

Schedule all site visits with Range

Communication

Planner

100%

Observation by the COR

0%

Negative feedback input to CPARS

1.6.9 Key Personnel Availability

100%

Observation by the COR

2 business days

Negative feedback input to CPARS

5.2

Contractor

Manpower

Reporting

Reports are accurate and submitted on time.

100% Observation by the COR

0% of reports on time: reports no more than 5 days late.

Negative feedback input to CPARS

TECHNICAL EXHIBIT 1

Performance Requirements Summary