PWS v9_21P0019.docx

PERFORMANCE WORK STATEMENT (PWS)

Lodging, Meals, Transportation and Laundry for Service Members

Part 1 General Information

1. GENERAL: This is a non-personal services contract to provide lodging, meals, laundry services, and transportation services. The personnel rendering the services herein are not subject to the supervision and control of the Government. Such personnel shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide lodging, meals, laundry, and transportation of military service members, Department of Defense Civilians, and any government officials as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this agreement. The Contractor’s performance will be observed by the government Contracting Officer’s Representative (COR) that will be identified at the time of award.

1.2 Objectives: The Contractor shall provide lodging to accommodate our service members and civilians. The personnel supported by this action consist of Service Members that are providing direct support to COVID-19 Community Vaccination Centers (CVC) operations.

1.3 Scope: The contractor shall provide support services in the areas of:

· Lodging with Parking

· Catered Meals/ Prepared Meals

· Laundry Services

· Transportation Services

417 People require only single-occupancy rooms for the night of 26FEB2021 as well as lunch and dinner that day and breakfast and lunch on 27FEB2021; 139 people will remain and require all services after that point in time, including transportation and laundry.

1.4 Period of Performance: The period of performance shall be from 26 February 2021 through 27 March 2021 with one (1) option period of 28 March 2021 through 27 April 2021.

1.5 General Information:

1.5.1 Quality Control (QC) The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s Quality Control Program (QCP) is the means by which it assures that its work complies with the requirement of the agreement. A digital copy of a comprehensive written QCP shall be submitted to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) with the submission of the signed award document. The Quality Control Plan can be submitted via email.

1.5.2 Quality Assurance: The Government will evaluate the contractor’s performance under this agreement in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: The Contractor shall provide services every day of the year, to include all holidays.

1.5.4 Hours of Operation: The Contractor will provide services 24 hours per day, 7 days per week. The Contractor shall have a management representative available on-call at all times. The Contractor shall, at all times, maintain an adequate workforce to ensure uninterrupted performance of all tasks defined within this PWS. Without limitation, this shall include the maintenance of the Contractor’s facilities, such as the interior of the lodging rooms, and the vehicles used in the transportation services provided. The Contractor shall keep in mind that the stability, health and continuity of the workforce are essential in the performance of this agreement.

1.5.4.1 The hours of operation may fluctuate upon the concurrence of the COR and the Contractor. Concurrence will be agreed upon and signed within a written memorandum. The Contractor shall at all times, maintain an adequate work force to ensure prompt service of government requirements and for the uninterrupted performance of all tasks defined within this PWS.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at the contractor’s hotel(s) and route(s) to and from Valencia College West Campus, 1800 Kirkman Road, Orlando, FL 32811. The contractor’s hotel must be within a 20-minute drive of Valencia College West Campus to be acceptable, for COVID-19 exposure risk mitigation reasons. Multiple lodging facilities/locations are acceptable ONLY if they are immediately next to each other (e.g. they share a parking lot or only a parking lot separates them).

1.5.6 Security Requirements: Keys to the rooms will be maintained by the front desk and service members or Civilians should be able to access a replacement room key 24 hours a day 7 days a week. A safe will be available in each room.

1.5.7 Contractor Employees: The Contractor’s employees will be subject to body temperature checks during the COVID-19 Pandemic to ensure the safety of the service members and civilians on the property. The service members and Civilians will be subject to the same screening. The US Government has high standards or performance from their contractors and any Contractor employee who endangers service members or Civilians and whose continued employment is considered inconsistent with the interest of military or civilian security shall be reported to the hotel management for action and could lead to potential termination of this agreement if not resolved to both parties satisfaction.

1.5.8 Post Award Conference/Periodic Progress Meetings: The vendor agrees to attend any post award conference convened by the contracting activity in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel will meet monthly or as required with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.5.9 Project Manager: The vendor shall provide a Project Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO. The project manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract. The Project Manager and alternate must be fluent in speaking, reading, writing and comprehending English.

1.5.10. Parking. Hotel must have adequate, secure, and lighted designated parking facilities available onsite with a separate area for passenger and baggage unloading/loading area. All facility parking areas must be well marked, cleaned, swept, free of debris, and adequately lighted at night.

1.5.11. Room Check-in Procedures. The front desk must be staffed 24 hours a day. Check-in must be completed as promptly as possible. Normal check-in time should be no later than 3:00pm. However, if guest rooms are available earlier check-in should be allowed. Front desk clerks shall verify guest names which will be provided in a list by the COR. All lodging guests must provide a credit card at check-in to cover potential room damages. Payment for personal charges, e.g. telephone, in-room resale items, late check out fees, etc. is the responsibility of the member. If needed, contract lodging should attempt to provide secure luggage storage service for those guests that arrive before the normal check-in time. Verify guest identification is on each luggage item stored. Provide the guest with a receipt for each item stored. Front desk staff will provide guests with professionally made, easy-to use map, directing them to their rooms upon check-in if the guest room is in a different facility from the reception center/registration desk. Luggage carts should be provided where feasible. Pets are not authorized to stay with members. No more than one person shall be assigned to a room.

1.5.12. No Shows. The hotel must provide a list of no-shows COR by 8:00am the day after the occurrence. The COR will notify the contract hotel by check out time the same day, if the person will occupy contract quarters any additional nights.

1.5.13. Room Cleaning: Every effort should be made to ensure guests have a clean, comfortable room that affords them a good night’s rest.

1.5.14. Room Descriptions: Rooms shall be cooled by refrigerated air conditioning, and adequately heated, with individual temperature controls in each room. All rooms must be clean and free of rodents, insects, mold, and other pests or unreasonable allergens. All rooms must be in good repair and without fire and health hazards. Each room under this contract must have a private bath with shower or tub/shower combination. Each room will contain a minimum of one color television in good working order, dresser space with no less than two drawers per occupant, and one alarm clock. Each room will have a guest information book concerning the hotel and local area. Rooms must come at a minimum with a bed equipped with inner spring mattress, box spring, and all necessary linens, blankets, and pillow, a refrigerator/freezer, and a microwave, or microwaves must be available in common areas.

1.5.15. Lost and Found: The contract lodging must have efficient procedures and operating instructions for the effective handling and return of lost-and-found items to their rightful owners. Store all items in a secure area. The housekeeping staff must maintain a log annotating all found property by building, room, date found, by whom, and disposition of the property. This log should be transferred to the front desk when housekeeping is not open. Every attempt should be made to contact departed guests as soon as possible regarding their forgotten belongings.

1.5.16. Room Check-out Procedures: Check-out must be completed as promptly as possible. Normal check-out time posted by the hotel should be no earlier than 11:00am. Payment for personal charges, e.g. telephone, in-room resale items, late check out fees, etc. is the responsibility of the member. Military members MUST come to the front desk to perform all check-out procedures. “Express” check-out options will not be authorized for military members reserved under this agreement. This ensures the contract hotel has contact with the military member before departure to collect any personal charges and ensure all hotel keys, invoices and signatures are collected.

1.5.17. Billing Procedures: Electronic invoicing. The WAWF system in the method to electronically process vendor payment request and receiving reports, as authorized by DFARS 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports.

1.5.18. Non-smoking Policy: ALL rooms will be reserved as non-smoking. Contract lodging front desk personnel will inform guests of this policy when checking-in. When smoking does occur in a non-smoking guest room, an efficient ionizer or deodorizer will be used to clean the room and rid it of as much smoke residue as possible. Contract lodging operations are authorized to charge the guest (one time per stay) for cleaning services if the guest is informed of this policy at check-in. Guests may request smoking rooms at the time of check-in as long as the request does NOT incur further cost to the government and the hotel can accommodate this request without changing the original reservations.

1.5.19 Changes: The Government reserves the right to increase or decrease the number of rooms as required with 24 hours’ notice before the time for check-in (for new rooms) or check-out (for not renewing a room reservation).

PART 2

DEFINITIONS & ACRONYMS

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related Determinations and Findings on behalf of the Government. Note: This is the only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the Contracting Officer (KO) to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology used for surveillance of the contractor’s performance.

2.1.9. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.11. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Sunday

2.2. ACRONYMS.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GENERAL: The Government is currently not providing any facilities, equipment, and materials during the performance of this traditional RFQ SF1449 with option periods.

3.1. Services: N/A

3.2 Facilities: N/A

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General: The contractor shall furnish everything required to perform all tasks according to this PWS.

PART 5

SPECIFIC TASKS

5.1. Basic Services: The Contractor shall provide lodging, laundry services, meals, and transportation services.

5.2 Lodging

5.2.1 The Contractor shall provide lodging. Each lodging unit shall be furnished with: a microwave, refrigerator/ freezer, and linen (including one pillow per bed, one pillow case per bed, one fitted sheet, one regular flat sheet, and one blanket or equivalent). Each bed shall also have a mattress and box spring.

5.2.1.1 The Contractor shall operate a linen exchange activity. The Contractor shall replace bed linens, at a minimum of weekly.

5.2.2 The Contractor shall provide a room cleaning service for all units and bathrooms. All community bathrooms, conference areas, or general purpose areas should also be cleaned daily; rooms must be cleaned at least twice a week or per hotel COVID-19 guidance. Guest requests for towels or other housekeeping supplies must be fulfilled as soon as possible, but no later than 30 minutes after the request during normal working hours; after normal duty hours, towels, spare light bulbs, toilet paper, etc., will at least be made available at the front desk. Rooms under this contract will be provided with cleaning service 3 times per week, to include but not limited to replenishing soiled towels with clean, vacuuming carpet, cleaning/sanitizing toilets, replenishing soap, and one clean drinking glass per occupant. Additional cleaning service can be requested by the tenant, and will be at no additional cost to the government. Bed linens must be replaced weekly but can be requested up to once per day by the tenant.

5.2.3 Each lodging unit shall have fully functional heating and air conditioning, with in-room controls.

5.2.4 Each unit should be within reach of the hotel Wi-Fi network, Wi-Fi shall be provided for official business and shall not be separately priced. The Wi-Fi network should also reach conference rooms and ballrooms.

5.2.5 All lodging units shall be maintained at full operational capability and deficiencies shall be corrected within 24 hours unless another time period is approved by the COR. If deficiencies cannot be repaired within 24 hours, Contractor shall notify the COR and inform of a course of action. It is the contractor’s responsibility to provide alternatives at no additional cost to the Government unless it was due to negligence of the tenant.

5.2.6 The Contractor shall allow occupants full access and use of all amenities on its premises, such as the gym or seasonal pool, as if the occupants were members of the public reserving rooms on their own.

5.3 Meals:

PROPOSED MEAL TIMES

Hot Meals, BREAKFAST 6;00AM-9:00AM hours (Approximately, TBD at Award) Grab & Go, LUNCH 11:00AM-1:00PM hours (Approximately, TBD at Award) Hot Meals, DINNER 5:00PM-8:00PM hours (Approximately, TBD at Award)

5.3.1 The Contractor shall provide meals 7 days a week, to include all holidays. Maintain food service throughout the period of performance. Guests will flow through during the times above; they will not all arrive together for a given meal. A breakfast option such as a continental breakfast consisting of items such as fresh fruit, juice, coffee, Danishes, eggs, and/or waffles. Dinner options such as an appetizer (2 options), salad (House or Caesar), soup, veggies (2 options), starch/grains (2 options), Dessert (2 Options). Dinner Entrées should provide protein (2 options) and vegetarian (1 option).

5.3.2 During the serving hours, the contractor shall verify that only authorized patrons and unit personnel get served a meal. Voucher system is authorized for accountability.

5.3.3 All meals will be packaged in a container. Eating utensil (knives, spoons and forks, dishes, cups, trays, etc.) shall all be disposable. There will not be any buffet style service unless notified by the Contracting Officer at the time of the Award or throughout the performance of the Contract.

5.3.4 The COR will give the Contractor at least 48 hours’ notice of service and with the Contracting Officer's approval, reschedule serving hours plus or minus two (2) hours in response to operational needs. In such cases, the Contractor shall adjust serving times accordingly at no additional charge to the government.

5.3.5 The US Government reserves the right to have a Preventive Medicine representative to come and inspect the meal preparation facility for cleanliness in accordance to DoD Standards.

5.3.6 The Contractor shall be responsible for all aspects of food preparation for each meal, including but not limited to acquisition, menu/food preparation, transportation, servicing, and clean up. Duties include but are not limited to:

Cooking and preparation of the food:

Food Preparation. Contractor is required to prepare all food items to yield optimal freshness. Contract personnel shall prepare food and cleaning as per the estimated headcount that will be provided at the time of the Award or within 24 Hours.

Prepare foods on surfaces that have been cleansed, rinsed, and sanitized to prevent cross contamination. The contractor MUST “clean as you go”. Sanitize fixed surfaces using a clean cloth rinsed in a sanitizing solution.

Thoroughly wash raw fruits and raw vegetables with sanitizing solution and potable water or, at a minimum, use potable water to wash raw fruits and vegetables before cooking or serving.

5.3.7 The contractor shall remove any employee who shows any disease symptoms or has any open wounds, canker sores on his/her hands or any sores associated with any contagious disease. The contractor shall immediately notify the contracting officer and nearest medical center upon the discovery of any employee identified as having a contagious disease.

5.3.7.1 The contractor shall remove and replace such employee(s) immediately.

5.3.8 Meal Break Down: The Contractor shall provide hot, prepared meals daily, including breakfast, lunch, and dinner according to the following schedule.

Meal Breakdown

5.3.8.1 Box Lunches and Meals to Go: The Contractor shall prepare box or sack lunches using in-house ingredients or provide pre-packaged lunches along with a beverage and fruit. Sandwiches shall be individually wrapped and labeled, marked or stamped with production date and time.

5.4 Laundry Services:

5.4.1 The Contractor shall provide laundry service. The Contractor shall provide laundry service for one bag per person, not to exceed 15 pounds per person, per week.

5.4.2 The Contractor shall will accept laundry daily from tenants with a guaranteed 24 hour return to the tenants.

5.4.3 The Contractor shall loan laundry bags to all assigned personnel. Bags should be maintained in each room by the Contractor.

5.4.4 The Contractor shall be accountable for all Military Uniforms or other articles turned in for laundry service. The Contractor shall provide 100% accountability for all Military Uniforms. If any linen or laundry item is missing from a delivery, the contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the end of the next regularly scheduled delivery. All accountable items not delivered within three (3) days from the original scheduled delivery date will be considered as lost. The contractor shall reimburse the individual owner the replacement cost of the item. The Contractor shall issue a laundry receipt to each customer with a tracking number.

5.4.5 The Contractor shall return all cleaned, washed and dried laundry articles, neatly folded inside the labeled laundry bag. Clothing must be returned free of dirt, debris, and odor, and should be dry and folded.

5.4.5.1 The Contractor shall use necessary laundry soap per load of laundry to eliminate odor and dirt. The Contractor must accurately determine and ensure that proper water quality, mechanical agitation, time, chemical detergent concentrations, and water (heat) temperatures are monitored and maintained to laundry industry standards. Clothes will be washed with soft water at an appropriate temperature with detergent and rinsed in clean water.

5.4.5.2 Any items found to have been unsatisfactorily cleaned shall be re-cleaned by the Contractor at no additional cost to the Government.

5.4.5.3 The Contractor shall repair, at his expense, all damages to individual garments which occur while in the custody of the contractor, to include rips, tears, holes, open seams, chemically stained and replacement of buttons and repair or replacement of zippers.

5.4.5.4 The Contractor shall return the clean laundry to the customer upon receiving a laundry receipt from the customer that was issued to the customer at time of turn-in.

5.5 Transportation Service:

5.5.1 The hotel will provide a shuttle service for occupants to and from the site. The shuttle is for official government use only. The Contractor can expect at a minimum to make four (4) shuttle runs per day. The site address is: Valencia College West Campus, 1800 Kirkman Road, Orlando, FL 32811.

5.5.2 The shuttle shall follow below schedule:

Daily Shuttle First pick up for the day/evening 3 buses and 2 buses per half hour thereafter BUS PICKUP from HOTEL: 0600 /0630/0700/0730 - Hotel to Work Site BUS PICKUP from HOTEL: 1000/ 1030/1100/ 1130 -Hotel to Work Site BUS PICKUP from WORKSITE: 1500/1530/1600/1630 – Work Site to Hotel BUS PICKUP from WORKSITE: 1930/2000/2030/2100 – Work Site to Hotel

139 people must be transported to or from the work site in each of the four shifts above, and buses must be no more than half-capacity for COVID-19 safety protocols; the contractor can be flexible within these parameters.

5.5.3. Passengers must be able to maintain social distancing on the vehicles. Size and quantity of vehicles must allow for this requirement. No minimum size of each individual vehicle is required as long as all other requirements are met.

5.6 Quality Control Program.

5.6.1 The contractor shall establish and maintain a complete quality control program for the performance requirements of this contract. The contractor shall provide a copy of their Quality Control Plan to the Contracting Officer for acceptance no later than the date of the Pre-performance Conference. The contractor shall provide a copy of the updated plan to the Contracting Officer prior to the contract start date and as changes occur.

5.6.2 The Contractor’s Quality Control Plan shall include:

(1) An inspection system covering all performance requirements under this contract. It shall specify all areas to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished, or the titles of who will be performing the inspections.

(2) The methods for identifying and preventing defects in the quality of services performed before the level of performance becomes unacceptable.

(3) All inspections conducted by the contractor shall be recorded and made available to the U.S. Government upon request from the contracting office.

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PRS # 1.

5.2.1 The Contractor shall provide lodging for up to the hotel capacity. Each lodging unit shall be furnished with linen: to include one pillow per bed, one pillow case per bed, one fitted sheet, one regular flat sheet, and one blanket or equivalent.

Contractor shall provide all housing in a hard stand, climate controlled building.

Contractor will provide all bedding.

Contractor will ensure that all lodging units will have a fully functional heating and air conditioning system and will respond to outages within 24 hours.

100% Compliance

No more than 1 complaint per month

24 hour response time Weekly Surveillance/ Customer Complaint

PRS # 2

5.2.1.1 The Contractor shall operate a linen exchange activity. The Contractor shall replace bed linens, at a minimum of every 72 hours.

Contractor shall operate a linen exchange activity.

100% Compliance, No more than 1 complaint per month

Weekly Surveillance/ Customer Complaint

PRS # 3

5.2.2 The Contractor shall provide a room cleaning service 2-3 times per week for all units. The tenants can request additional room cleaning service. All community bathrooms, conference areas, or general purpose areas should be cleaned daily.

Contractor shall provide a cleaning service 2-3 times per week for all units.

Contractor shall provide a daily cleaning for all communal bathrooms.

Monthly Surveillance/ Customer Complaint

PRS#5

5.4.1 The Contractor shall provide meals served 7 days a week, to include all holidays. Maintain food service during contingency operations to ensure no impact on the mission.

Hot Meals, BREAKFAST 0600-0900 hours Grab & Go, LUNCH 1100-1300 hours Hot Meals, DINNER 1700-2000 hours

PRS# 6

5.3.4.All meals will be packaged in a container. Eating utensils (knives, spoons and forks, dishes, cups, trays, etc.) shall all be disposable. There will not be any buffet style service unless notified by the Contracting Officer at the time of award.

Contractor will ensure that all of the requirements are met for cleanliness and health concerns.

Weekly Surveillance/ Customer Complaint

PRS# 7

5.3.6 The US Government reserves the right to have a Preventive Medicine representative to come and inspect the meal preparation facility for cleanliness in accordance to DoD Standards.

Contractor shall meet all state government inspection for health concerns. DoD will have random inspections on food preparation and service.

100 % Compliance Random Surveillance/ Customer Complaint

PRS# 8

5.3.8 The contractor shall remove any employee who shows any disease symptoms or has any open wounds, canker sores on his/her hands or any sores associated with any contagious disease. The contractor shall immediately notify the contracting officer and nearest medical center upon the discovery of any employee identified as having a contagious disease.

The contractor shall take all precautions to protect the health of the service members and the civilians in the hotel.

PRS# 9

5.4.1 The Contractor shall provide laundry service. The Contractor shall provide laundry service for one bag per person per visit, not to exceed 15 pounds per person, per visit. The residents will be able to execute laundry daily, if needed.

5.4.4 The Contractor shall be accountable for all Military Uniforms or other articles turned in for laundry service. The Contractor shall provide 100% accountability for all Military Uniforms. If any linen or laundry item is missing from a delivery, the contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the end of the next regularly scheduled delivery. All accountable items not delivered within three (3) days from the original scheduled delivery date will be considered as lost. The contractor shall reimburse the individual owner the replacement cost of the item. The Contractor shall issue a laundry receipt to each customer with a tracking number.

5.4.5 The Contractor shall return all clean washed and dried laundry articles, neatly folded inside the labeled laundry bag. Clothing must be returned free of odor, dry, and folded.

5.4.5.1 The Contractor shall use necessary laundry soap per load of laundry to eliminate odor and dirt. The Contractor must accurately determine and ensure that proper water quality, mechanical agitation, time, chemical detergent concentrations, and water (heat) temperatures are monitored and maintained to laundry industry standards. Clothes will be washed with soft water at an appropriate temperature with detergent and rinsed in clean water

Bags provided to the residents. Hotel gives the resident a receipt of acceptance and description of what’s in the bag.

Contractor shall return all clean washed and dried laundry articles, neatly folded inside the labeled laundry bag. Clothing must be returned free of odor, dry, and folded.

Contractor shall use necessary laundry soap per load of laundry to eliminate odor and dirt. The Contractor must accurately determine and ensure that proper water quality, mechanical agitation, time, chemical detergent concentrations, and water (heat) temperatures are monitored and maintained to laundry industry standards.

Contractor shall ensure that the clean linen is dried by placing linens in a dryer until they are no longer damp. The air temperature must be carefully controlled so that the linens are thoroughly dried but not too hot that the linen may over dry, damaging the product and creating a fire hazard.

100 % Compliance

No more than 5 customer complaints a month.

100% Compliance, Weekly Inspections / Monthly Surveillance/ Customer Complaints

TECHNICAL EXHIBIT 2

Deliverables Schedule