I-B-7_Attachment_0001_PWS_1_May_2017.docx

PERFORMANCE WORK STATEMENT

Contract Acquisition Support Services for CENTCOM Area of Responsibility 1 May 2017

PART 1 - GENERAL

1.0 GENERAL.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION. The contractor shall provide trained personnel and personal services necessary to perform Acquisition Services, Information Technology Services, Property Administration Support, Quality Assurance as defined in this Performance Work Statement (PWS) throughout the Central Command (CENTCOM) Area of Responsibility (AOR). The scope of coverage is the CENTCOM AOR; however, the primary locations to be covered are Afghanistan, Iraq, Jordan, Kuwait, and Qatar. The Contractor shall perform to the standards in this Performance Work Statement (PWS).

1.2 BACKGROUND. This follow-on contract for services falls under the new requirement and continuation of private sector performance.

1.2.1 New Requirement: The follow-on contract includes, Industrial Property Management Specialists and Quality Assurance Specialists. These additional services meet the definition of a new requirement in Iraq, Jordan, and Afghanistan because the services are not currently performed by USG employees; a fee-for-service agreement with a public reimbursable source; or a contract with the private sector. Although there are currently USG employees serving as Industrial Property Management Specialists and Quality Assurance Specialists in Kuwait and Qatar, their positions support the historic mission of the 408th. As previously noted, the 408th’s mission expanded to include new requirements to support OIR including the garrison-type acquisition requirements at Camp Arifjan that have grown over the past year due to additional Base Operations Support-Integrator requirements in support of Operation Inherent Resolve (OIR) activities. The proposed contractor Industrial Property Management Specialists, and Quality Assurance Specialists would support this new requirement.

1.2.2 Continuation of Private Sector Performance: The award of the follow-on contract includes contract specialist, procurement analyst, procurement technician, and Information Technology Specialists support services. Although not part of the current contract discussed above, contractors provide Information Technology Specialists support in the CENTCOM AOR via contracts with DLA and ACC-RI (i.e. K-BOSS). The follow-on contract for contract specialist, procurement analyst, procurement technician, and Information Technology Specialist support services would be a continuation of private sector performance of these functions. Consequently, OMB Circular A-76 does not bar this action.

1.3 OBJECTIVE. The objective of this PWS is to obtain a wide range of personal services described as acquisition support services anywhere within CENTCOM AOR using a Labor-Hour, Single Award, Task Order Contract. The requirement is for the contractor to provide six (6) different labor categories: Contract Specialist, Procurement Technician, Procurement Analyst, Information Technology Specialist, Industrial Property Management Specialist, and Quality Assurance Specialist. . As proximity to the customer is critical in the CENTCOM AOR, this acquisition support will primarily be required on-site in the ECC-A contracting offices primarily (but not limited to) located in Afghanistan, Iraq, Jordan, Kuwait, and Qatar. Contractor support may require travel to Combat Outposts throughout the CENTCOM AOR. Specific work locations are not guaranteed and may change, even on a short-term basis, at any time during performance, due to workload and other operational conditions.

1.4 SCOPE OF WORK.

1.4.1 The Contractor shall provide the following Acquisition Support Services, including, but not limited to Acquisition Services, Information Technology Services, Property Administration Support, and Quality Assurance for any or all stages of the procurement cycle from acquisition planning through contract closeout. Task Orders (TOs) will be awarded for a variety of services. Contracting Officers will assign projects to the Contractor and will require the Contractor to provide all necessary support, by working with Department of Defense (DoD) and other Government customers, in a team environment, to review draft documents and assist customers to the extent necessary to produce executable acquisition strategies, contractible requirements, contract administration, information technology-related tasks, and property administration. The Government requires assistance with thorough pre-award processes to include: well documented market research, development and posting of solicitation documents, receipt and analysis of proposals, development of negotiation positions, documentation of the results of negotiations conducted by Contracting Officers, and preparation of award documentation for Contracting Officers’ execution. Support is also necessary to include: reviewing contractor compliance with contract requirements and reporting results to the Contracting Officer, collecting and analyzing submittals IAW Technical Exhibit 2, Deliverables Schedule, inspecting contractor property management system execution, processing loss cases, processing property disposition requests, reconciling property listings, preparation of post-award contract administration documents for Contracting Officer approval, maintaining the contract file, and preparation of contract closeout documentation for Contracting Officer approval. Requirements are typically processed utilizing all existing available procurement vehicles such as General Services Administration (GSA) schedule contracts, Blanket Purchase Agreements (BPA), and Indefinite Delivery/Indefinite Quantity (IDIQ) and Requirement contracts. The Government may also require support in development of briefing materials, data summaries, and procurement analyses. The Contractor shall develop and use a system to track and maintain current all important information on Taskers and Requests for Information, keep track of and remind Action Officers of suspenses, coordinate with Action Officers for current information to update status. The work called for under the PWS involves exposure to highly sensitive information of the Department of Defense (DoD) and associated contractors, and therefore includes a stringent Non-Disclosure and Conflict of Interest clauses.

1.4.1.1 Information Technology Support: The Contractor will be responsible for performing work necessary to implement, integrate, maintain or modify Non-Secure Internet Protocol (IP) Router Network (NIPRNet), (Unclassified), Secret Internet Protocol (IP) Router Network (SIPRNet), and /or Coalition Coalition Combined Enterprise Regional Information Exchange (CENTRIX) System (CENTRIXS) end-user equipment, servers, and Voice Over Internet Protocol (VOIP) hardware; to perform system administration, network administration, database administration, and Information Assurance technical functions; for accomplishing work processes involving Information Technology (IT) systems, such as desktops, notebooks, printers, servers, switches and routers, in both a fixed and mobile operating environment. Additional responsibilities include, performing work necessary to document, test, implement, integrate, maintain, or modify IT systems, and install, operate, and maintain information assurance tools and systems to include use of scans and software automated tools. This work primarily involves contract task areas of Information Technology Services, Systems, Operations/Maintenance, and Network Support. Secondary emphasis (tertiary task area) is Information Assurance and Education/Training. The contractor is responsible for providing sufficient manning at all times for Contingency locations.

1.4.2 Contractor work products will be reviewed for accuracy and quality by a member of the U.S. Government acquisition workforce. Contractor efforts will be purely to support the Contracting Officer, who shall retain all authority to direct all procurement strategies and decisions. The Contractor will not be granted any contractual authority and shall not act as an agent of the Government in any capacity.

1.4.3 Inherently Governmental Functions: In Accordance With (IAW) FAR Subpart 7.503, the Contractor shall not perform inherently governmental functions. Contracting Officers will retain all decision making authority for all Government contracts during all phases of the acquisition cycle.

1.4.4 Acquisition support services include management of both hard copy and electronic contract and personnel files and related information, arrangement of travel, arrangement of meetings, preparation of correspondence, administration of recognition programs, and development of responses to taskers and requests for information.

1.4.5 The Government requires all work products and activities to be based on thorough research, all applicable laws and regulations, official Government policy guidance, Command procedures, irreproachable ethical behavior, and sound business judgment. The contractor is responsible for submitting grammatically correct, professional, and error-free work products. Contractor shall use its professional judgment and experience to suggest improved strategies, question non-conforming practices, make recommendations for correction of deficiencies, and provide suggestions for revised contracting practices to the Contracting Officer in order to contribute to an enterprise-wide practice of continuous process improvement.

1.4.6 Some work locations may be very remote and the working and living conditions may be very austere with Government provided housing consisting of containerized housing units with separately located shower and toilet facilities or dormitory type hard-walled buildings. Additionally, work may be required to be performed in potentially hostile, combat environments with threats of attacks via rocket, mortar, or Improvised Explosive Device (IED). Each individual Task Order will specifically address the housing for that particular Task Order.

1.4.7 The Contractor shall only conduct business with designated government personnel listed as points of contact. The Government will provide names, e-mail addresses, and phone numbers of authorized personnel to the Contractor, in writing, within 10 days after Contractor arrives in the OCONUS theatre of operations. Government-provided points of contact will be updated, as necessary, throughout the contract period.

1.4.8 The contractor is required to maintain all training requirements up to date.

1.5 PERIOD OF PERFORMANCE. All reference to the term “days” within this PWS shall be defined as calendar days unless otherwise specified. The base period of performance for this contract will be for 12 months and will include a 60-day mobilization period if awarded to a non-incumbent Contractor. The contract also includes four 12-month Ordering Periods. The total term of the contract shall not exceed a total of 5 years and 6 months. The last 12 month Ordering Period shall include a 30-day demobilization period. This IDIQ provides for a five year ordering period, from 21 September 2017 to 20 September 2022. Should the extension of services clause, FAR 52.217-8, be exercised, the ordering period may be extended to 20 March 2023.

1.6 GENERAL INFORMATION.

1.6.1 Quality Control: The Contractor shall develop and maintain an effective Quality Control Program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement detailed procedures to identify, prevent, and ensure non-recurrence of defective services in accordance with Federal Acquisition Regulation (FAR) 52.212-4(a). The Contractor’s Quality Control Plan (QCP) shall provide at a minimum, the procedures for all performance requirements outlined in the PWS and the following: customer and employee complaints, employee monitoring, leave/rest and recuperation policy, maintaining an adequate workforce, work product monitoring, corrective actions, safeguarding all Government equipment, information and property provided for Contractor use, methods of ensuring all lock combinations are not revealed to unauthorized persons and continuous improvement. The Contractor’s QCP is the “guidebook” that the Contractor’s work complies with the requirement of the contract. The Contractor shall submit the QCP in accordance with Technical Exhibit 2, Deliverable Schedule.

1.6.2 Hours of Operation and Recognized Holidays: Due to the unique mission requirements and nature of the location of performance of work under this contract, work hours will vary from one region of the AOR to another. Section B of each Task Order will specify hours of operation for that specific task order.

1.6.2.1 Contractor shall provide the number of full-time employees to perform the work required as specified in Section B of each Task Order that results from this contract. Since workload requirements vary from location to location, Task Orders will specifically identify the number of hours required to be worked per week, the number of days per week, work week (i.e. Sunday thru Friday or Saturday thru Thursday) and number of weeks per year required. The TO will identify if the work week is subject to Federal or local holidays. Work is exempted for Federal Holidays and when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall utilize an independent timekeeping system, separate from the Government’s system, to accurately document Contractor hours worked for invoicing purposes. Evaluation of Contractor performance will be based on conformance with the desired staffing level as specified in each Task Order. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Performance begins when contractor personnel are at the required performance location and begin performance of assigned responsibilities and ends when they depart the performance location.

1.6.2.2 Contractor personnel shall be working during normal Government working hours for the purpose of necessary coordination with Contracting Officers, Contractors, and other Government and Contractor colleagues, in order to effectively accomplish mission objectives.

1.6.2.3 Due to the unique mission requirements and nature of the location of performance of work under this contract, work can range from a typical 40 hour work week to over 75 hour work weeks. The normal duty hours and duty week will be identified in each TO. The Contractor shall coordinate with the requiring activity to meet location and government-specific requirements. The normal duty hours include a 1 hour meal period that shall not to be included as paid work time. Contractor is expected to exercise appropriate management controls to meet the overall staffing objective and organizational mission goals. Contractors are required to seek written Army Contracting Command-MICC (Fort Sam Houston) Administering Contracting Officer (ACO) approval of any overtime prior to that overtime being worked. Failure to obtain this permission may result in non-payment of the overtime.

1.6.2.4 The Contractor shall structure its holiday and personal time-off policies in accordance with the associated Task Order, the contract level-of-effort requirements, and the leave policies implemented for this contract. The pace of Government contracting operations in August and September is (generally) greatly accelerated due to it being the end of the Government’s fiscal year. The Contractor shall structure leave policies during this timeframe to ensure there is not a negative impact on mission objectives.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at deployed office environments at Forward Operating Bases (FOBs) throughout the CENTCOM AOR. Labor hours shall only be billed for work accomplished at the specified place of performance in the TO. Travel for Government directed AOR mission/relocations shall be invoiced at the agreed-upon rate and shall be subject to the limitations contained in FAR 31.205-46. The contractor will be responsible for providing documentation of exact travel times and other information as requested for verification purposes. Relocations not directed by the Government shall not be billed to the Government.

1.6.4 Type of Contract: In accordance with (IAW) FAR 37.104, this is considered to be a personal services contract. Contractor personnel may be subject to the relatively continuous supervision and control of a Government Officer or employee. Contractor personnel will support Government military and civilian personnel. The Government anticipates awarding a Labor Hour Contract for this effort.

1.6.5 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of business each work period, Government facilities, equipment, and materials shall be secured.

1.6.5.1 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons.

1.6.5.2 Maintain Files and Correspondence: The Contractor shall maintain current and accurate contract files, correspondence files, and action item files IAW local policy and procedures. This shall include use of a logical system of storage and retrieval that allows for access of documents quickly in response to time sensitive inquiries such as Freedom of Information Act (FOIA) requests or award protests.

1.6.6 Special Qualifications: To be highly effective, Contractor personnel shall be highly motivated, energetic self-starters, and possess nothing less than the utmost in professional demeanor, responsiveness, appearance and deportment. Contractor personnel may be required to interface with senior international officials in the course of their work. The Contractor’s employees shall be adept at communicating in a clear, concise and accurate manner.

1.6.6.1 The following are the minimum qualifications requirements for Contractor employees:

1.6.6.1.1 Expert ability to read, write, speak, and understand the English language.

1.6.6.1.2 Ability to physically wear when directed by Government authorities, body armor (with 30 pound protective armor plates), Kevlar helmet and other warfare-type equipment, principally a “gas mask.”

1.6.6.1.3 Willingness and ability to travel throughout the World, specifically the Middle East and Central Asian States.

1.6.6.1.4 Willingness and ability to live and work in austere and potentially hostile environments.

1.6.6.1.5 Proficiency in the use of the following IT applications:

(1) Standard Procurement System (SPS) [Procurement Desktop Defense (PD2)]

(2) Microsoft Office Suite of applications including Word, Excel, PowerPoint, Outlook, and Project

(3) Adobe Acrobat

(4) Wide Area Workflow (WAWF e-Business Suite), which includes: iRAPT (Invoicing, Receipt, Acceptance and Property Transfer (formerly WAWF), My Invoice, EDA (Electronic Document Access), and CORT (Contracting Officer’s Representative Tracking) - Tool

(5) Federal Business Opportunities (FedBizOps)

(6) Contractor Performance Assessment Reporting System (CPARS)

(7) General Services Administration (GSA) e-buy

(8) Federal Procurement Data System – Next Generation (FPDS-NG)

(9) Virtual Contracting Enterprise (Paperless Contracting File (PCF))

(10) Contracting Manpower Reporting Application (CMRA)

(11) Joint Contingency Contracting System, including Theater Business Clearance

(12) Other typically used web-based acquisition applications and websites

(13) System for Award Management (SAM)

(14) Synchronized Predeployment Operational Tracker (SPOT)

1.6.6.2 In addition to the requirements at PWS 1.6.6.1, Procurement Analysts shall have the following minimum qualifications:

1.6.6.2.1 Ten years of applicable Government contracting experience.

1.6.6.2.2 Have once held a Level III DAWIA (Defense Acquisition Workforce Improvement Act) or equivalent Federal Acquisition Certification-Contracting (FAC-C) certification in the functional specialty of Contracting DAWIA/FAC-C Level/Certification requirements will be identified in the TO.

1.6.6.2.3 Experience in all procurement life cycle phases of above-average complexity.

1.6.6.2.4 Experience in producing sound, timely, high quality, contract-related documents for procurements of above-average complexity, requiring little oversight or rework.

1.6.6.2.5 Experience with performance-based contracting.

1.6.6.2.6 Experience administering fixed-price, time and material, and cost reimbursement contracts.

1.6.6.2.7 Experience administering construction, supply, and service contracts.

1.6.6.2.8 Familiarity with best value source selection procedures.

1.6.6.3 In addition to the requirements at PWS 1.6.6.1, Contract Specialists shall have the following minimum qualifications:

1.6.6.3.1 Five years of applicable Government contracting experience.

1.6.6.3.2 Have once held a Level II DAWIA or FAC-C certification in the functional specialty of contracting.

1.6.6.3.3 Experience in all procurement life cycle phases of average to above-average complexity.

1.6.6.3.4 Experience in producing sound, timely, high quality contract-related documents for procurements of average to above-average complexity requiring little oversight or rework.

1.6.6.3.5 Experience with performance-based contracting.

1.6.6.3.6 Experience administering fixed-price, time and material, and cost reimbursement contracts.

1.6.6.3.7 Experience administering construction, supply, and service contracts.

1.6.6.3.8 Familiarity with best value source selection procedures.

1.6.6.4 In addition to the requirements at PWS 1.6.6.1, Procurement Technicians shall have the following minimum qualifications:

1.6.6.4.1 Have once held a Level I DAWIA or FAC-C certification in the functional specialty of Contracting.

1.6.6.4.2 Experience in all procurement life cycle phases of average complexity.

1.6.6.4.3 Experience in producing sound, timely, high quality contract-related documents for procurements of average complexity requiring little oversight or rework.

1.6.6.5 In addition to the requirements at PWS 1.6.6.1, Industrial Property Management Specialists shall have the following minimum qualifications:

1.6.6.5.1 Have once held a Level II Defense Acquisition Workforce Improvement Act (DAWIA) Certification in Industrial and Contract Property Management or NPMA CPPM Certification.

1.6.6.5.2 Five years of applicable Government Property Administration (FAR Part 45) experience.

1.6.6.5.3 Extensive knowledge of FAR Part 45 / DFARS 245 and other applicable regulations, policies, and instructions.

1.6.6.5.4 Knowledge of the appropriate clauses associated with contracts

1.6.6.5.5 Knowledge in the requirements associated with justifying Government Property to contractors

1.6.6.5.5 Experience utilizing systems such as Electronic Data Access (EDA) and/or Paperless Contracting Files (PCF)

1.6.6.5.6 Experience accomplishing Contract Receipt and Review actions

1.6.6.5.7 Experience accomplishing Property Management System (PMS) procedure reviews

1.6.6.5.8 Working knowledge in accomplishing GFP attachments IAW DFARS PGI 245.103-72

1.6.6.5.9 Basic knowledge in requirements associated with GCSS-A/PBUSE

1.6.6.5.10 Experience performing and documenting Property Management System Analysis (PMSA).

1.6.6.5.11 Experience investigating and making recommendations of liability on loss cases (i.e. loss, theft, damage, and destruction).

1.6.6.5.12 Knowledgeable in the requirements associated with accomplishing liaison duties with the corresponding Accountable Officer in regards to gains and losses of GFP

1.6.6.5.12 Experience utilizing the DCMA Loss of GP eTool

1.6.6.5.13 Experience in plant clearance and disposition of GP.

1.6.6.5.14 Knowledgeable in Federal Serviceability codes

1.6.6.5.15 Experience reconciling GP and ensuring that all Loss of GP cases are completed upon completion of final inventory

1.6.6.5.16 Experience providing disposition instructions for GP deemed as excess by the contractor

1.6.6.5.17 Experience generating all required documentation for contract close-outs.

1.6.6.6 Information Technology personnel shall have the minimum qualifications:

1.6.6.6.1 Desktop Support Specialist II

1.6.6.6.1.1 The Service Desk Technician at Level I and II is primarily responsible for any issues related to user workstations (i.e. Desktop and Laptop). The responsibilities include, but are not limited to:

· Configuring and trouble-shooting workstation peripherals.

1.6.6.6.1.2 The Service Desk Technician is also responsible for handling requests for assistance that come through the Service Desk by telephone, Heat ticketing system or walk-in. These responsibilities include assessing the requestor's problem through conversation and/or accessing their system remotely, assigning priorities and dispatching or escalating support calls to Tier II Technicians as required. The Service Desk also determines and tracks ticket status and resolution, and communicates problem ticket issues to both the user and the Service Desk Supervisor.

1.6.6.6.1.3 Positions require good verbal and written communication skills with the ability to independently interact with teammates and managers and must also be able to communicate effectively with non-technical users. Experience in training and/or teaching software applications a plus. Excellent communication, customer service skills and the ability to work in a fast-paced regulated environment are a must.

1.6.6.6.1.4 Certifications required are: CompTia A+, Microsoft Certified Professional (MCP or higher).

1.6.6.6.1.5 Requires good working knowledge of BMC Remedy Ticket System.

1.6.6.6.1.6 Proven knowledge in the use of secure video teleconferencing (SVTC), CISCO desk side, and POLYCOM systems.

1.6.6.6.2 Tier 2 Field Deskside Support Technician

1.6.6.6.2.1 Deskside Technicians install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop/laptop system hardware and software, mobile devices, and peripherals (printers, scanners, etc…).

1.6.6.6.2.2 Hardware upgrades include, but are not limited to, adding memory, hard drives, removable storage media, DVD-ROMs, network interface cards, etc.

1.6.6.6.2.3 Software support includes upgrade or reinstalling operating systems, application software, utility software, and DA procured/developed standard system software. Technicians perform mobile device and PC refreshes, assist with COOP exercises and events, provide move support for customer location moves, and provide support for virus/malware, warranty parts and repairs, data backup and recovery, and system administration support.

1.6.6.6.2.4 Technicians document all reported problems and issues and provide training to customers on technical solutions and proactive technical support measures. Technicians provide minor infrastructure tasks as requested and approved by the customer and contract management.

1.6.6.6.2.5 Deskside Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed. They provide incident resolution, and troubleshooting assistance for Government owned, off-site computers. These services are provided through remote access.

1.6.6.6.2.6 Deskside Technicians provide on-site Deskside Support at _______ (identified in Task Order), Monday through Friday (or identified in Task Order), for an 8 hour shift during the hours of ________ (identified in Task Order) local time as well as off-site remote support when the Government’s local operating status has been indicated as Closed by the Garrison Commander (i.e., severe weather conditions or other emergency situations.

1.6.6.6.2.7 Skills/Experience

· Possess excellent customer service and organizational skills; adept at working in a team environment

· Possess superior IT support problem solving skills and have a broad understanding of relationships between hardware and software applications as necessary

· Proven knowledge of basic PC troubleshooting of Windows Operating System, Microsoft Office Suite applications, Blackberry devices, iPhone devices, IronKey devices, and local and/or network printers

· Ability to follow through multiple issues in a fast paced environment with dynamic priorities

· Must be able to obtain SECRET security clearance.

· Proven knowledge of the Remedy ticketing system

· Must be able to access, or gain access upon arrival in theater, to the following security systems: Non-Secure Internet Protocol Router (NIPR), Secure Internet Protocol Router (SIPR), and Centrex (CTX).

· Proven Experience in the use of secure video teleconference (SVTC) equipment, CISCO desk side, and POLYCOM systems.

1.6.6.6.2.8 Certification Requirements

· Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire at contractor’s expense.)

· ServiceNow certification training or experience desired

· IT Help Desk Desktop Support: 4 years

1.6.6.6.2.9 Technical Skills:

1.6.6.6.2.9.1 The Contractor shall provide personnel who have a minimum of four years of experience in Network Engineering, System Administration, Information Technology, Computer Science, Hardware/Software support, Litigation Support, Web Development, Customer Support, and interaction with vendors. Personnel should be well-experienced with software and hardware troubleshooting techniques.

1.6.6.6.2.9.2 The Contractor shall provide personnel who have experience supporting the hardware and software associated with Intel class of systems. The personnel should also have an understanding of and experience supporting peripherals, such as printers, scanners, and backup devices, along with the drivers associated with this equipment. The deployed enterprise printers are various brands and models.

1.6.6.6.2.9.3 The Contractor shall provide personnel who are well-experienced with network infrastructure and topologies and the configuration of switches and routers. Contractor personnel shall be fully capable of interconnecting/configuring equipment, verifying connectivity, optimizing network performance, and diagnosing and resolving problems.

1.6.6.6.2.9.4 For support purposes core applications are those for which Contractor personnel should possess basic understanding with increasing expertise over time. The Contractor shall provide personnel who have demonstrated in-depth knowledge of Microsoft Windows and Office products (i.e., Word, Excel, Access, SharePoint, Outlook, and PowerPoint). Experience would also include knowledge of litigation support software (i.e., concordance, sanctions) as well as knowledge of various Apple hardware (i.e., iPhone, iPad). The Contractor must be able to utilize the programs installed as part of the built computers and software and will not be able to purchase or install software that is not approved.

1.6.6.6.2.10 Required Experience:

1.6.6.6.2.10.1 System Administration, Information Technology, Computer Science, Hardware/Software support, Litigation Support, Customer Support, and interaction with vendors: 2 years

1.6.6.6.2.11 Responsibilities:

· Support/audit Active Directory domains

· Work closely with other team members, perform PC desktop support, troubleshoot and repair hardware and software, making appropriate documentation within the assigned Help Desk system, and other technical issues in a timely manner and per Service Level Agreement (SLA) standards

· Act as hands/feet to network team to install, monitor, and maintain hardware providing Local Area network (LAN) services; Hardware support includes cable, hub/switch installations, limited router support, and related physical and logical structures

· Install and maintain hardware and software on agency workstations and other systems as assigned; Maintain patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely

· Perform limited instruction and user support for customer staff and/or local partner agencies, on available network, data and application software, utilities and procedures

· Conduct product evaluations for new software and upgrades to existing software. Identify and recommend enhancements to network facilities

· Provide consultation to users on purchases of computer hardware and software (software installation, configuration and troubleshooting)

1.6.6.6.2.12 Requirements:

· Recent Support experience AD

· Recent experience with SCCM administration

· Active Directory account management skills

· Customer Service experience

· 2 years’ experience managing desktop projects

1.6.6.6.3 Information Technology Services Specialist (ITSS)

1.6.6.6.3.1 ITSS supports the environment with computer and network support, automation security services, Tier 1 and 2 Help Desk Support, storage and database administration, web support services, badge support services, desktop and server software support and enterprise configuration management.

1.6.6.6.3.2 IT and computer support includes:

· Full NIPRnet, SIPRnet, and CTX administration

· Network convergence

· Tier 1 and 2 Help Desk support

· Maintaining production network operation center systems and remote DOIM computer centers at current and expanded levels

· Application lifecycle management and process improvement initiatives

· Data Network Services

· Information Assurance

· Web Support Services

· Desktop and Server Software Support

· Standard Procurement System (SPS) [Procurement Desktop Defense (PD2)]

· Microsoft Office Suite of applications including Word, Excel, PowerPoint, Outlook, and Project

· Adobe Acrobat

· Wide Area Workflow (WAWFe-Business Suite), which includes: iRAPT (Invoicing, Receipt, Acceptance and Property Transfer (formerly WAWF), My Invoice, EDA (Electronic Document Access), and CORT (Contracting Officer's Representative Tracking) - Tool

· Federal Business Opportunities (FedBizOps)

· Contractor Performance Assessment Reporting System (CPARS)

· General Services Administration (GSA) e-buy

· Federal Procurement Data System - Next Generation (FPDS-NG)

· Virtual Contracting Enterprise (Paperless Contracting File (PCF))

· Contracting Manpower Reporting Application (CMRA)

· Joint Contingency Contracting System, including Theater Business Clearance

1.6.6.6.4 Baseline Requirements for all IT Positions

1.6.6.6.4.1 The Contractor shall comply with the following baseline requirements for the IT support:

1.6.6.6.4.2 Adhere to the Operational Security (OPSEC) requirements prescribed in DOD regulations and policies.

1.6.6.6.4.3 Utilize the Information Technology Infrastructure Library (ITIL) as a baseline business model for promoting an integrated service lifecycle approach to the design and implementation of IT and AV systems/infrastructure.

1.6.6.6.4.4 All Information Assurance (IA) devices and IA-enabled devices shall meet the requirements of the Common Criteria (NSTISSAM, NSTISSP) as prescribed by DOD Directive 8500.1, Information Assurance (IA); and DOD Instruction 8500.2, Information Assurance (IA) Implementation.

1.6.6.6.4.5 Systems Implementations shall be IAW the RMF and DCID policies governing systems and configurations for security certification and accreditation (C&A).

1.6.6.6.4.6 Must be in possession of a SECRET Clearance

1.6.6.6.4.7 CompTIA A+ or CompTIA Network+ and CompTIA Security+

1.6.6.6.4.8 Physical requirements: Delivering equipment, lifting (up to 50 lbs), bending and carrying of components, and cabling under furniture

1.6.6.7 In addition to the requirements at PWS 1.6.6.1, Quality Assurance Specialist shall have the following minimum qualifications:

1.6.6.7.1 Have once held a Level II Defense Acquisition Workforce Improvement Act (DAWIA) Certification in Production, Quality and Manufacturing or equivalent professional certification.

1.6.6.7.2 Three years of applicable Government Contract Quality Assurance (FAR Parts 37, 46, 52) experience.

1.6.6.7.3 Knowledge of FAR Part 46 / DFARS 246 and other applicable regulations, policies, and instructions.

1.6.6.7.4 Experience analyzing quality management plans for adequacy and inspecting contractor quality control.

1.6.6.7.5 Experience inspecting contractor compliance with contract requirements.

1.6.6.7.6 Experience developing and revising Quality Assurance Surveillance plans.

1.6.6.7.7 Experience performing data collection, analysis, identifying trends in contractor performance, and risk rating contracts and/or services.

1.6.6.7.8 Experience in verifying quality, schedule, and/or technical aspects of contractor claims.

1.6.7 Contracting Officer Representatives (CORs): For performance of this PWS and contract, the Government will identify each COR by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and ensure Contractor personnel receive site entry. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall participate with the Government in a post-award orientation meeting at a time and location TBD. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically (minimum quarterly) with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance, and the Contractor will apprise the Government of any problems being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9 Contractor Personnel and Key Personnel: The following personnel are considered key personnel by the Government: Contract Manager. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 6:30 A.M. to 6:30 P.M Central Time (CT), Monday thru Friday, (or as identified in the TO as regular work hours) except Federal holidays or when the Government facility is closed for administrative reasons. The Contract Manager is required to have the following minimum qualifications:

· Bachelor’s Degree

· Minimum seven years of experience managing federal contracts and subcontracts.

· Minimum of five years of experience securing Middle East sponsorship for employees, Visa processing, U.S. Tourist and Official passport expedited processing, housing and vehicle leases, CONUS Replacement Center (CRC) procedures and mobilizing/demobilizing employees in/out of theatre

1.6.9.1 The Contractor shall notify the Contracting Officer and COR prior to making any change in Contractor personnel. Prior to substituting personnel, the Contractor shall submit reason and justification in writing to substitute key personnel to the Contracting Officer at least 30 calendar days prior to the substitution. Justification shall be made in sufficient detail. A replacement’s resume shall be submitted within 10 days after the contractor becomes aware of impending vacancy to permit resume evaluation. Substitution shall not be made by the Contractor without notification and approval of the Contracting Officer. The Contractor shall demonstrate to the satisfaction of the Contracting Officer that the qualifications of the prospective personnel are in accordance with the PWS.

1.6.9.2 In the event the Contractor's personnel performance is unsatisfactory, the Government reserves the right to request and receive a satisfactory replacement. In the event of a vacancy due to an employee leaving the contract, the contractor shall be responsible for replacing the employee as quickly as possible; however, the replacement employee shall be in theatre, performing services at the specified place of performance, no later than 60 days after the position becomes vacant.

1.6.10 Identification of Contractor Employees: The Contractor shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and title, company telephone number, and a clear color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. The Contractor employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification badges shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.11 Mission Essential Personnel: In the event of heightened security alert or inclement weather, all contractor personnel assigned to accomplish work under this PWS are considered "Mission Essential." The contractor shall support the Medical Treatment Facility (MTF) immediate mission requirements during these events. The point of contact or alternate (Contract Manager, or alternate), will be contacted with the specific mission requirements by the Information Management (IM) leadership to allow the contractor to designate which of their personnel are required at the Government site.

1.6.12 Personal Appearance: Contractor personnel working under this contract shall practice high standards of personal hygiene and maintain a clean, neat and professional appearance while on duty. Contract personnel will not wear flip flops, clothing made of see through material, cutoffs, tank tops, or clothing that displays offensive slogans or pictures. Contractor personnel will not wear athletic or athletic styled clothing (e.g. jogging suits, sweat suits). Hospital scrubs are not authorized for wear. In all cases, the clothing will be neat and clean i.e. free from visible dirt and stains and it will fit so as to provide a professional appearance in keeping with acceptable standards of dress for the work being performed. The Contractor's personnel shall not portray an unfavorable appearance, reflect discredit upon or embarrass the U.S. Government. The removal from the job site or dismissal of contract personnel from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

1.6.13 Contractor Travel: Contractor shall be responsible for services necessary to plan and schedule travel and all travel costs, other than approved business travel. Travel costs shall be included in the Other Direct Costs (ODC) contract line items (CLIN). In some locations, primary modes of transportation are armored vehicles, helicopters, or fixed-wing aircraft. The Government may require Contractor personnel to travel to and from CONUS and theater reception centers on either Military Aircraft (MILAIR) or commercial airlines. Costs for MILAIR flights shall be reimbursed to the Government by the Contractor upon request. Contractor will authorize travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval by the Contracting Officer and notification to the COR. Contractor personnel will be required to comply with all U.S. and host nation country entry and exit procedures, including obtaining country visas.

1.6.13.1 Rest & Recuperation (R&R): 21 calendar days shall be allowed per position per twelve-month period. This allowance cannot be broken up into multiple trips of lesser duration and cannot be used during the first or last 60 days of the period of performance. If utilizing a commercial air carrier, R&R leave begins the first day the contractor is out of the office and ends when they return to the performance location and begin performance of duties within normal duty hours as defined in the PWS. If utilizing MILAIR, R&R leave shall begin the day after the contractor employee arrives at the first destination (not to include connecting flight destinations). The contractor shall not invoice for Labor Hours during any leave/R&R.

1.6.13.2 R&R Scheduling: The contractor shall provide written notice to the Contracting Officer and COR at least 30 days in advance of any scheduled (non-emergency) leave. Notice for emergency leave shall be provided in writing as soon as the contractor is aware of the emergency leave. Workload of the employee going on leave shall be absorbed by other contractor personnel in theater with the same or comparable skills at no additional cost to the Government.

1.6.14 Other Direct Costs: Due to the unique mission requirements and location of performance under this contract, other direct costs (ODCs) will vary from TO to TO. All ODCs other than those evaluated shall be submitted to the Contracting Officer in writing and preapproved by the Contracting Officer prior to invoicing. Each task order will list separately the elements of authorized ODCs for that order.

1.6.15 Organizational Conflict of Interest:

1.6.15.1 Award of this contract for acquisition support services may preclude the Contractor from submitting proposals in response to solicitations or working on other Government contracts, as either a prime Contractor or sub-Contractor, for procurements and/or contracts on which Contractor personnel are providing acquisition support services. This restraint also applies to future contracts when employees have privileged government acquisition or source selection sensitive information that may subject the Contractor to a conflict of interest. The Contractor’s attention is directed to FAR Subpart 9.5 Organizational and Consultant Conflicts of Interest. With the Contractor’s proposal, the Government will require, either:

(1) A signed statement of “Non-Compete” for any new work on which Contractor personnel may provide acquisition support services. The “Non-Compete” agreement shall include a statement that the Contractor, any subsidiary, joint venture or team member, or other affiliate does not currently, and shall not in the future, hold any Government contracts that create an Organizational Conflict of Interest (OCI) issue from providing acquisition support services under this effort or

(2) An OCI mitigation plan outlining the Contractor’s plan to avoid and/or mitigate any potential or current OCI issues.

1.6.15.1.1 The OCI mitigation plan shall include the Contractor’s organizational structure, separation or “firewalls” of Contractor employees performing this effort from the company’s other operating groups, including access to databases and email. The OCI mitigation plan shall include the Contractor’s plan to meet the requirements of Paragraphs 1.6.15 and 1.6.16 in this PWS. The Contractor shall conduct annual reviews of the effectiveness of, and Contractor employees’ adherence to, the OCI risk mitigation plan.

1.6.15.2 Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5.