Attachment_VII_Past_Performance_Questionaire_W9124D17R0006_SPF.pdf

REQUEST FOR PROPOSAL NUMBER: W9124D-17-R-0006

PAST PERFORMANCE QUESTIONNAIRE

Your organization has been identified for participation in the past performance evaluation on a current solicitation at Mission and Installation Contracting Command Center (MICCC) – Fort Knox, Kentucky.

This survey will be used to evaluate past performance for the contractor and contracting action identified below.

Candid feedback is important to the evaluation effort and may affect award outcome. Please indicate "NA" in any area which is not applicable to work performed on your contract. In accordance with OFPP Policy Letter 92-5, the names of individuals supplying past performance information will remain confidential.

Please email the completed and return survey no later than 12 June 2017 to: karen.e.keys.civ@mail.mil

Any questions or concerns pertaining to this survey or any of the requested information may be directed to Karen E. Keys at karen.e.keys.civ@mail.mil

Thank you for your time and effort in completing this survey.

BACKGROUND INFORMATION

1. Contractor information:

Contractor _________________________________________________________________

Address ___________________________________________________________________

Telephone Number __________________________________________________________

Point of Contact ____________________________________________________________

2. Individual completing this survey:

Name _______________________________________________________

Title ________________________________________________________

Telephone Number ____________________________________________

1. Contract Action ___________________________________________________________

2. Type of Contract __________________________________________________________

3. Award Amount $_____________ Current Value $_____________ Projected Final $ _____________

4. Performance Period _____________________________________ Years Remaining _____________

5. Briefly describe the product/newspaper or type of service performed __________________________ mailto:karen.e.keys.civ@mail.mil mailto:karen.e.keys.civ@mail.mil

ADJECTIVE RATINGS AND DEFINITIONS TO BE USED TO BEST REFLECT YOUR EVALUATION OF

THE CONTRACTOR’S PERFORMANCE

RATING DEFINITION NOTE

(E) Exceptional Performance meets contractual requirements and exceeds many to the Government/Owner’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

An Exceptional rating is appropriate when the Contractor successfully performed multiple significant events that were of benefit to the Government/Owner. A singular benefit, however, could be of such magnitude that it alone constitutes an Exceptional rating. Also, there should have been NO significant weaknesses identified.

(VG) Very Good Performance meets contractual requirements and exceeds some to the Government’s/Owner’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

A Very Good rating is appropriate when the Contractor successfully performed a significant event that was a benefit to the Government/Owner. There should have been no significant weaknesses identified.

(S) Satisfactory Performance meets minimum contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

A Satisfactory rating is appropriate when there were only minor problems, or major problems that the contractor recovered from without impact to the contract.

There should have been NO significant weaknesses identified. Per DOD policy, a fundamental principle of assigning ratings is that contractors will not be assessed a rating lower than Satisfactory solely for not performing beyond the requirements of the contract.

(M) Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear only marginally effective or were not fully implemented.

A Marginal is appropriate when a significant event occurred that the contractor had trouble overcoming which impacted the Government/Owner.

(U) Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor's corrective actions appear or were ineffective.

An Unsatisfactory rating is appropriate when multiple significant events occurred that the contractor had trouble overcoming and which impacted the Government/Owner. A singular problem, however, could be of such serious magnitude that it alone constitutes an unsatisfactory rating.

(N) Not Applicable No information or did not apply to your contract Rating will be neither positive nor negative.

PLEASE CIRCLE THE ADJECTIVE RATING WHICH BEST REFLECTS

YOUR EVALUATION OF THE CONTRACTOR’S PERFORMANCE.

1. QUALITY:

a) Ability to meet quality standards for design support and overall material quality specified for technical performance to produce items and perform services such as, banners; graphics; photographic requirements; large and multi-dimensional exhibits (mobile and fixed to include a tractor-trailer fleet);

multimedia presentations; plaques, incentive, and presentation items; and branding and marketing tasks.

E VG S M U N

b) Timeliness/effectiveness of contract problem resolution without extensive customer guidance.

c) Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements (without adverse effect on performance)

2. SCHEDULE/TIMELINESS OF PERFORMANCE:

a) Compliance with contract delivery schedules including any significant intermediate milestones for a quality product time.

b) Rate the contractor’s use of available resources to accomplish work identified in the contract

3. CUSTOMER SATISFACTION:

a) Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes;

responsiveness to administrative reports, businesslike and communication)

b) To what extent was the contractor cooperative, businesslike, and concerned with the interests of the customer?

c) Overall customer satisfaction E VG S M U N

4. MANAGEMENT/ PERSONNEL/LABOR

a) Effectiveness of management, including management of subcontractors, suppliers, materials, and/or labor force?

b) Ability to hire, apply, and retain a qualified workforce to this effort E VG S M U N

c) Knowledge/expertise demonstrated by contractor personnel of all aspects of Special Purpose Facility Services (design support, printing, layout, artwork both color and black and white)

E VG S M U N

d) Ability to assimilate and incorporate changes in requirements and/or priority, including planning, execution and response to Government changes

e) Effectiveness of overall management (including ability to effectively lead, manage and control the program)

f) Has the contractor worked with military installations or editorial staff before? Yes No

5. FINANCIAL MANAGEMENT

a) Ability to meet the terms and conditions within the contractually agreement E VG S M U N

b) Have there been any indications that the contractor has had any financial problems? If yes, please explain below.

Yes No

6. SAFETY/SECURITY

a) To what extent was the contractor able to maintain an environment of safety, adhere to its approved safety plan, and respond to safety issues? (Includes:

following the users rules, regulations, and requirements regarding housekeeping, safety, correction of noted deficiencies, etc.)

b) Contractor complied with all security requirements for the project and personnel security requirements.

7. GENERAL

a) Ability to successfully respond to emergency and/or surge situations (including notifying COR, PM or Contracting Officer in a timely manner regarding urgent contractual issues).

b) Compliance with contractual terms/provisions (explain if specific issues) E VG S M U N

c) Would you hire or work with this firm again? (If no, please explain below) Yes No

d) In summary, provide an overall rating for the work performed by this contractor.

8. REMARKS