PWS_-_KP_SERVICE.pdf

th

Services

Performance Work Statement (PWS)

I. DESCRIPTION OF SERVICES

1. Scope of Work. The period of performance is 1 base year from May 2016 –April 2017 and four option years thereafter. The contractor shall, except as specified in this PWS as government furnished property or services, provide all personnel, supervision, transportation, labor, expertise and any items and services necessary to perform food service attendant services at the 125 th

Fighter Wing/Services, Jacksonville, FL. The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS. Contractor tasks include, but are not limited to, the following: cleaning facilities, equipment, and utensils, bussing tables in dining areas, handling supplies, and equipment, and maintaining quality control. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated through the

Government point of contact (POC).

2. Program Overview. The 125

Fighter Wing Appropriated Fund food service operation consists of a main dining facility. This facility is dedicated to providing full meal service and meeting the nutritional needs of Department of

Defense (DOD) personnel who frequent the facility.

3. Operational Requirements and Specific Tasks a.Table Bussing Service. Set up the tables and chairs in the dining room prior to the meal period and break down the tables and chairs after the meal period. Clear, clean, and sanitize dining room tables and chairs at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

b. Front of House Service. Ensure the fountain machines are full of ice during the entire meal period. Ensure trash receptacles are not overflowing in the dining facility and replace with fresh new trash bags as needed.

Spot sweep around salad bar and throughout the dining hall. After meal period, clean and sanitize tables, chairs, salad bars, refrigerator, microwave, drink machines and associated areas. Sweep and mop the dining hall.

c. Serving Line Service. Ensure the plates, trays and silverware are replenished in a timely manner prior to the meal period and during the meal period. Clean and sanitize the serving line before and after the meal period.

d. Back of House Service. After the meal period, ensure that stainless steel tables are properly wiped down and sanitized. Clean and sanitize ovens, warmers, serving line, walk-in cooler, freezer, refrigerators, fryers

(as needed), racks, carts, tilt grill, flat grills, steamers, stove, kettles, and dessert cases and ensure no crumbs or debris are visible. Sweep and mop all areas including: kitchen, serving line, storeroom, walk-in cooler, pots/pans room, and clipper floors. Empty trash and clean cans to be stored in proper closet, clean the mats so that they can be stored properly.

e. Dish Washing Station Service. Retrieve trays of food from the dining hall and bring them to the clipper area and ensure that all plates, trays, silverware, cups, pots, pans, and all kitchen utensils/equipment are washed in a timely manner and put away to increase work flow in the kitchen. When dishwashing activities have concluded, clean and sanitize clipper, sinks, racks, and associated areas.

f. Workstation Manpower. The Clipper area and the three compartment sink area are two of the busiest areas during the meal period and require adequate manpower in order to be properly maintained. The front of the house should have enough manpower to maintain the front of the house and ensure a runner is available to transport the plates, trays, glasses and silverware to the clipper area during the entire meal period. Each person should be able to assist in other work areas in the event that one area needs additional assistance. All personnel should be able to work together as a team to ensure that every item that was previously identified in paragraphs a. through e. are accomplished not later than 3:00PM on Saturday and

Sunday of the schedule listed in attachment 1. A minimum of eight (8) personnel are required to man all workstations.

4. Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116 Food Safety Program, all chapters.

5. Housekeeping Services

a. The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining facility.

(1) Floor and Wall Cleaning. Clean floors and wall so that no visible dirt or dust remains on the walls, floors, floor mats or runners, in corners, behind doors, or under furniture and equipment. Do not place chairs on tables at any time.

(2) Spot Floor Cleaning. Spot clean floors to remove food spills and debris.

(3) Clean and sanitize. Clean and sanitize all aforementioned dining/kitchen equipment and areas, in accordance with the FDA Food Code.

6. Waste Management. The contractor shall assist the government by complying with the base recycling program.

This may require segregating reusable/recyclable waste materials by type. The Government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) will be removed from the facility by a Government-approved method.

a. No HAZMAT materials can be brought on base. All materials will be provided by the Government.

7. Contractor Personnel.

a. Management. The contractor shall provide a full-time contract manager on site who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during the scheduled work to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available to be reached by phone. The contract manager and alternate or alternates must be able to read, write, speak, and understand English. The positions shall at no time be vacant. They shall comply with installation rules and regulations for motor vehicle use on base.

b. Quality Assurance. The government will evaluate the contractor’s performance in accordance with the performance work statement at the end of each day using Appendix A as a quality assurance checklist. The measurement standard of quality is a Go or No Go. UNSAT equals a MINOR and 2 or more “UNSATs” in three consecutive cleaning periods will equal a MAJOR and will be reported to the 125th Contracting

Office and a notice will be sent to the firm’s home office and contracting will determine remedies. MAJOR and Minor deficiencies are identified in Attachment 3.

c. Remedies. The contractor will be given the opportunity to correct the UNSAT deficiency when it is a

MINOR category on the spot from the Contracting Officer’s Representative (COR).

9. Conduct. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities.

10. Government Furnished Equipment. All cleaning supplies and materials required to accomplish the service will be furnished by the Government. To include: mops, brooms, brushes, rags, gloves, buckets, and all cleaning detergents/solvents. All materials and supplies will be returned neatly to the supply closet at the end of shift.

a. Equipment Loss or Damage. The contractor shall submit requests for replacement of government-furnished equipment to the food service manager for processing. Such requests shall specify the reason for the replacement request

11. Security Requirements. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The contractor shall sign an agreement stipulating the security requirements of this contract.

a. Base Access. The contractor shall obtain personal identification passes for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto the 125 th

Fighter Wing. The contractor must complete Form 114, Contractor/Vendor Access List, and submit it through the Contracting Officer to the Security Forces and Pass and Registration. Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles to be registered.

b. Physical Security. The contractor shall be responsible for safeguarding all Government property provided for contractor use. At the end of each work shift, all Government facilities, equipment, and materials shall be secured.

d. Uniform Requirement. The uniform will consist of matching or color coordinated shirts, slacks, and hats.

12. Contract Manpower Reporting Application. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the 125FW KP

Service via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at: http://www.ecmra.mil.

Unit Identification Code (UIC) for the Requiring Activity: C21CFL3P

Issuing Office DoDAAC: W911YN

13. ANTITERRORISM / OPSEC. For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist

Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government http://www.ecmra.mil/ http://www.ecmra.mil/ representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

Attachment 1

HOURS OF OPERATION

Main Dining Facility, Bldg 4

MEAL

*SAT/SUN

NUMBER OF SERVING LINES

Breakfast N/A

Brunch N/A

Lunch 10:30-12:30 2

Dinner N/A

* - One weekend per month the 125

Fighter Wing Services Dining Facility opens at 10:30 am and closes at 12:30 pm for lunch and serves around 400 - 550 personnel each day. The work day will be from 9:00 am until 3:00 pm one weekend per month for 12 months, with 4 option years thereafter. All work must be completed by 3:00 pm each duty day. If any changes should occur the contractor will be notified at least 5 business days in advance. The

UTA schedule dates are released in September of every year. The current UTA schedule is below.

UTA SCHEDULE

2016 MAY 14-15

2016 JUNE 4-5

2016 JULY 9-10

2016 AUGUST 13-14

2016 SEPTEMBER 10-11

2016 OCTOBER 1-2

2016 NOVEMBER 5-6

2016 DECEMBER 3-4

Future dates: TBD

Attachment 2

APPLICABLE PUBLICATIONS AND FORMS

Publications and forms applicable to this PWS are listed below. The contractor has coded publications as mandatory

(M) or advisory (A). The contractor shall follow those publications coded as mandatory to the extent (that is, the specific procedure in a paragraph, section, chapter or volume) specified in the PWS. The contractor shall be guided by those coded advisory to the extent necessary to meet requirements in this PWS. At the start of the contract, the

Government provides all publications and forms listed. The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. The contractor shall keep all issued publications up-to-date. The contractor shall immediately implement those changes in publications that result in a decrease or no change in the contract price. Before implementing any such revision, supplement, or amendment that will result in an increase in contract price, the contractor shall submit to the administrative contracting officer

(ACO) a price proposal for approval. Price proposals shall be submitted within 30 calendar days from the date the contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. The Government will consider changes in the contract price due to supplements and amendments shall be considered under the "Contract Terms and Conditions-Commercial Items" clause. The Government will continue to supply the Government forms needed for daily operations. Upon completion of the contract, the contractor shall return to the Government all issued publications and unused forms.

Publications Code:

AFI--Air Force Instruction

AFMAN--Air Force Manual

AFP--Air Force Pamphlet

AF Form--Air Force Form

DD Form--Department of Defense Form

DEPARTMENT OF DEFENSE and AIR FORCE PUBLICATIONS:

Number Title of Directive Mandatory (M) or Advisory (A)

DoD 5500.7-R 8/30/93 Ethic Standards A

Change 1 11/18/94

AFI 34-239 2/20/04 Food Service Management Program M

AFI 48-116 3/17/04 Food Safety Program M

AFI 64-106 3/25/94 Air Force Industrial Labor Relations Activities M

AFMAN 34-240 4/01/98 Food Service Program Management M

OTHER DIRECTIVES:

US Department of Health and Human Services FOOD CODE M

Attachment 3

QUALITY ASSURANCE SURVEILLANCE PLAN

MEASUREMENT STANDARD

1. Measurement Standard “GO-NOGO” inspection. This method will be used when performing Quality Assurance checks, the tasks are thoroughly accomplished or it lacks the entirety. A no show without prior coordination, damage to equipment or the facility, employee unprofessionalism such rudeness, profanity and appearance will equal a

MAJOR and the contracting office will determine remedies.

2. Discrepancies. One UNSAT equals a MINOR discrepancy and two or more “UNSAT” discrepancy in a three consecutive cleaning periods will be equals a MAJOR. Major discrepancy will be reported to the 125th Contracting

Office, a notice will be sent to the firm’s home office and contracting will determine remedies.

3. Injuries. Any injuries, accidents or damage to equipment or faculties MUST be reported immediately to the

Services Flight.

4. QASP checklist must be completed every Sunday of UTA before the crew leaves and a copy given to Contracting.

QUALITY ASSURANCE CHECKLIST

Building 1004 Kitchen

(NOTES)

Table Bussing Service

Tables cleaned and sanitized [SAT] [UNSAT] ____________________

Chairs correctly placed and wiped off [SAT] [UNSAT] ____________________

Table items replenished

(salt, pepper, hot sauce, napkins) [SAT] [UNSAT] ____________________

Front of House Service

Replenishing trash cans to avoid overflow [SAT] [UNSAT] ____________________

Floors cleaned around salad bars and dining area [SAT] [UNSAT] ____________________

Salad bars cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Refrigerator cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Microwave cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Drink and Ice Cream machines cleaned, Sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Back of House Service

Stainless steel tables cleaned [SAT] [UNSAT] ____________________

Ovens cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Warmers cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Serving Line drained and cleaned and no visible crumbs [SAT] [UNSAT] ____________________

Walk-In Cooler cleaned and sanitized with unauthorized items cleared out [SAT] [UNSAT] ____________________

Freezer cleaned with unauthorized items cleared out [SAT] [UNSAT] ____________________

Fryer covered as necessary and cleaned when needed [SAT] [UNSAT] ____________________

Grills cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Racks and carts cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Refrigerators cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Steamers cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Kettles cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Stove cleaned, sanitized and no visible crumbs [SAT] [UNSAT] ____________________

Dessert cases cleaned and no visible crumbs [SAT] [UNSAT] ____________________

Floors cleaned and mats cleaned and put away [SAT] [UNSAT] ____________________

Dish Washing Station Service

Trays, plates, glass cups, and utensils cleaned and put away [SAT] [UNSAT] ____________________

Floors throughout kitchen swept, scrubbed, and mopped [SAT] [UNSAT] ____________________

Clipper cleaned and sanitized [SAT] [UNSAT] ____________________

Sinks cleaned and sanitized [SAT] [UNSAT] ____________________

COR SIGNATURE/DATE_______________________________________________________

CONTRACTOR SIGNATURE/DATE_____________________________________________