15-R-0015_TEST_PROCTOR_Solicitation_10302015.docx

W911S8-14-R-0015

Section B - Supplies or Services and Prices

McChord Education Office Test Proctor

FFP

Testing Proctor/Computer User Support Technician service.

Period of Performance (POP) for this CLIN will be 1 March 2016 - 28 February 2017.

The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and non-personal services necessary to perform as a Testing Proctor/Computer User Support Technician as defined in this Performance Work Statement (PWS) in part 5 except for those items specified as Government-furnished property and services in the PWS. The contractor will meet or exceed all performance standards contained in the Performance Requirement Summary of the PWS.

FOB: Destination

PURCHASE REQUEST NUMBER: F2Y3MS5106AW01

NET AMT

Contract Manpower Report

FFP

Contract Manpower Report (CMR) CMR Report is submitted on a fiscal year basis in accordance with the Performance Work Statement paragraph 5.5. The reporting period for this report is 1 March 2016 through 30 September 2016. The contractor shall submit this report no later than 31 October 2016.

NET AMT

FFP

Testing Proctor/Computer User Support Technician service.

Period of Performance (POP) for this CLIN will be 1 March 2017 - 28 February 2018.

The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and non-personal services necessary to perform as a Testing Proctor/Computer User Support Technician as defined in this Performance Work Statement (PWS) in part 5 except for those items specified as Government-furnished property and services in the PWS. The contractor will meet or exceed all performance standards contained in the Performance Requirement Summary of the PWS.

NET AMT

FFP

Contract Manpower Report (CMR) CMR Report is submitted on a fiscal year basis in accordance with the Performance Work Statement paragraph 5.5. The reporting period for this report is 1 October 2016 through 30 September 2017. The contractor shall submit this report no later than 31 October 2017.

NET AMT

FFP

Testing Proctor/Computer User Support Technician service.

Period of Performance (POP) for this CLIN will be 1 March 2018 - 28 February 2019.

The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and non-personal services necessary to perform as a Testing Proctor/Computer User Support Technician as defined in this Performance Work Statement (PWS) in part 5 except for those items specified as Government-furnished property and services in the PWS. The contractor will meet or exceed all performance standards contained in the Performance Requirement Summary of the PWS.

NET AMT

FFP

Contract Manpower Report (CMR) CMR Report is submitted on a fiscal year basis in accordance with the Performance Work Statement paragraph 5.5. The reporting period for this report is 1 October 2017 through 30 September 2018. The contractor shall submit this report no later than 31 October 2018.

NET AMT

FFP

Testing Proctor/Computer User Support Technician service.

Period of Performance (POP) for this CLIN will be 1 March 2019 - 29 February 2020.

The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and non-personal services necessary to perform as a Testing Proctor/Computer User Support Technician as defined in this Performance Work Statement (PWS) in part 5 except for those items specified as Government-furnished property and services in the PWS. TThe contractor will meet or exceed all performance standards contained in the Performance Requirement Summary of the PWS.

NET AMT

FFP

Contract Manpower Report (CMR) CMR Report is submitted on a fiscal year basis in accordance with the Performance Work Statement paragraph 5.5. The reporting period for this report is 1 October 2018 through 30 September 2019. The contractor shall submit this report no later than 31 October 2019.

NET AMT

FFP

Testing Proctor/Computer User Support Technician service Period of Performance (POP) for this CLIN will be 1 March 2020 - 28 February 2021.

The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and non-personal services necessary to perform as a Testing Proctor/Computer User Support Technician as defined in this Performance Work Statement (PWS) in part 5 except for those items specified as Government-furnished property and services in the PWS. The contractor will meet or exceed all performance standards contained in the Performance Requirement Summary of the PWS.

NET AMT

FFP

Contract Manpower Report (CMR) CMR Report is submitted on a fiscal year basis in accordance with the Performance Work Statement paragraph 5.5. The reporting period for the first report is 1 October 2019 through 30 September 2020. The second report shall include the reporting period from 1 November 2020 through 28 February 2021. The contractor shall submit the first report no later than 31 October 2020, and the second report no later than 31 October 2021.

NET AMT

CONTRACT TOTAL TABLE

OPTION YEAR 1

OPTION YEAR 2

OPTION YEAR 3

OPTION YEAR 4

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

Testing Proctor/Computer User Support Technician

(As of 20 October 2015)

PART 1

GENERAL INFORMATION

1. GENERAL INFORMATION. This is a non-personal services contract to provide Testing Proctor/Computer User Support Technician services for the Education and Training Section at McChord Field on Joint Base Lewis-McChord, Washington 98438. The Government shall not exercise any supervision over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the Government.

1.1. Description of Services/Introduction. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and non-personal services necessary to perform as a Testing Proctor/Computer User Support Technician as defined in this Performance Work Statement (PWS) except for those items specified as Government-furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background. The Air Force Education and Training Section at McChord Field is required to provide testing services to Airmen and other eligible service members/personnel.

Contract start date is 1 March 2016 – 28 February 2017, with four (4) option years at Government’s discretion.

1.3. Objectives. The contractor shall provide non-personal services in support of U.S. Air Force education and training related testing programs.

1.4. Scope. Assist the Force Development Flight (FSD), Chief of Education and Training Section (CETS), Test Control Officer and Alternate Test Control Officer (TCO/ATCO) by administering tests in accordance with instructions provided in testing handbooks, test examiner guides, and TCO/ATCO instructions to ensure no possibility of test compromise. The Test Proctor is responsible for administering various categories of tests (to eligible military and civilian personnel and their dependents) as authorized by DANTES, AFIADL, FAA, AMC and local regulations (specific tests are listed in Part 5 of this PWS; additional tests may be added as needed). On occasion, the contractor may be required to provide technical PC desktop support for the Education and Training Section computer lab. The contractor shall administer and maintain testing lab server and computers running current version of Microsoft Windows operating software to include NT 5.0, all current versions of Windows software, and provide system support to testing lab clients and other users in the Education & Training Section.

1.5. Period of Performance. The period of performance shall be for one (1) Base period of 12 months and four (4) 12 month option years. The Period of Performance reads as follows:

1.6. General Information.

1.6.1. Work Hours. The contractor shall not be permitted to work at other than normal work hours or on Saturday, Sunday, or Federal holidays unless otherwise required in the specifications or as authorized by the Contracting Officer. The contractor is responsible for conducting business 24 hours per week, normally 4 days per week (routinely Monday through Thursday) for 6 hours per day excluding a scheduled 30 minute lunch period. Exact days and times of services may be jointly determined by contractor and Government in advance and may be coordinated according to changing program needs. If a scheduled work period must be canceled due to emergency, the contractor shall provide a 24-hour notification prior to the start of the work period.

1.6.2. If the contractor, for its convenience, desires to perform during other than normal working hours or on other than normal workdays, the contractor shall reimburse the Government for any additional expense occasioned the Government thereby, such as, but not limited to, overtime pay for Government inspectors and utilities services.

1.6.3. Holidays, Leave, and Other Closures. Performance shall not be required on Federal holidays or those identified as Air Mobility Command (AMC) “Family Days”. The AMC Family Day schedule is normally available prior to the beginning of the new fiscal year and will be provided to contractor upon receipt.

1.6.3.1. Federal Holidays. The following Federal holidays are observed. The term “Federal holidays” includes days on which Federal holidays are observed in lieu of the actual holidays.

New Year’s Day, January 1st Martin Luther King's Birthday, Third Monday in January President’s Day, Third Monday in February Memorial Day, Last Monday in May Independence Day, July 4th Labor Day, First Monday in September Columbus Day, Second Monday in October Veteran's Day, November 11th Thanksgiving Day, Fourth Thursday in November Christmas Day, December 25th

Note: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday.

1.6.3.2. Leave. The Contracting Officer’s Representative (COR) shall be notified of any non-emergency, unpaid leave of one (1) week or more at least two (2) weeks in advance and shall not exceed two (2) weeks at a time with a maximum of four (4) weeks in any one fiscal year.

1.6.3.3. Closures. During anticipated closure of the Education and Training Section due to Command declared training holidays, administrative leave granted to the entire staff, or other closure, the contractor shall be informed about such instances as early as practicable by the COR. In the event of an unplanned closure of the facility due to natural disasters, military emergency, or severe weather, the contractor will be notified immediately by the COR or Contracting Officer (KO), as the circumstances allow, but not later than 30 minutes prior to scheduled work start time.

1.6.4. Place of Performance. The work to be performed under this contract will primarily take place in Room 3068, Building 100 on McChord Field, with occasional duty at Building 851, third floor. Actual work location will be based upon the required job or task as determined by the Government representatives in advance and may be modified according to changing programs/needs.

1.6.5. Quality Control. The contractor shall control the quality of service delivery and offer the Government acceptance of only services which conform to the contract requirements. Perfect performance is not required for the control of quality to be satisfactory; however, specific service delivery must be in substantial compliance with contract requirements and be suitable for the intended purpose of the contract. The overall control of quality must meet the specified performance thresholds for required services in accordance with this PWS.

1.6.6. Quality Assurance. The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.7. Security Requirements for Unclassified Contracts.

1.6.7.1. Security Training. The contractor shall comply with applicable installation, facility and area Commander installation/facility access and local security policies and procedures (provided by Government representative) in accordance with DOD 5200.1-R, Information Security Program Regulation, and AFI 31-401, “Information Security Program Management”.

1.6.7.2. Computer Security. All contractor employees with access to a Government information system shall complete training in accordance with AF Policy Directive (AFPD) 33-2, Information Assurance (IA) Program and AFI 33-200, Information Assurance (IA) Management at commencement of services, and shall successfully complete the DOD Information Assurance Awareness and Information Protection training within 5 duty days after contract start date, prior to access to the information system and then annually thereafter. Upon training completion, the contractor, in coordination & assistance of COR, shall obtain a Common Access Card (CAC) through AF Military Personnel Flight. The contractor shall safeguard and secure CAC card in accordance with AFI and training requirements and surrender CAC to COR or KO upon contract termination.

1.6.7.3. Operations Security (OPSEC). Per AFI 10-701, Operations Security, the contractor employees must complete initial OPSEC Awareness training within 30 calendar days of their reporting for duty and annually thereafter."

1.6.7.4. Anti-Terrorism (AT) Compliance. All contractor employees, to include subcontractor employees, requiring access to Army/AF installations, facilities and controlled access areas shall complete AT Level I awareness training within seven (7) duty days after contract start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within seven (7) duty days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.6.7.5. Reporting Requirements. The contractor shall report to the COR, KO, or base security personnel any information or circumstances of which they are aware that may pose a threat to the security of Department of Defense (DoD) personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees will be briefed by the COR or other Government official upon initial on-base assignment.

1.6.7.6. Physical Security. The contractor shall be responsible for safeguarding all Government property and controlled forms provided for contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

1.6.7.7. Key Control. The contractor shall be responsible for any keys issued by the Government for use in the Education and Training Section. The keys shall not be duplicated. The contractor shall be financially responsible for the replacement of any lost keys and any associated locks. Lost keys or padlocks shall be reported to the issuing party and COR immediately upon recognition of the loss. No unauthorized personnel shall be allowed entry into the locked area. The contractor shall lock all areas for which keys were issued when the contractor is not using the area and at the close of the work period.

1.6.7.8. Personally Identifiable Information (PII). Unless otherwise specified, all personal, financial, statistical, and technical data which is furnished, produced or otherwise available to the contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of work under this contract. None of the above information shall be released to anyone by the contractor without prior written consent of the COR or KO.

1.6.7.9. Inquiries. The contractor shall not respond to any media inquiries. Any inquiries from the media shall be immediately relayed to the COR. There shall be no interviews, comments, or any other response without prior knowledge and approval of the COR. Other than routine inquiries from external agencies, all other inquiries and complaints shall be brought to the attention of the COR.

1.6.8. Special Qualifications. Must be a US Citizen, and have a baccalaureate degree from an accredited college recognized by the U.S. Department of Education. Ability to speak clearly and distinctly is mandatory. Excellent customer service skills and verbal communication skills are essential. Knowledge of and experience with AF terminology, standardized educational and military testing programs is highly desirable. Knowledge of and experience with AF office procedures and education programs is desirable. Knowledge of and experience with the desktop standard Windows operating system, Microsoft Word, Outlook, PowerPoint, Excel and Access is highly desirable. Comp TIA certification in A+ Software and Network+ is welcome. Resumes and transcripts shall be submitted with bid packages. Previous experience in providing computer equipment support is highly desirable, including knowledge of the principles, concepts, techniques, standards, processes, and guides of computer system management. Also desirable is knowledge of network infrastructure concepts and troubleshooting techniques for Ethernet LAN, intranet and internet connectivity. The following additional qualification requirements apply:

1.6.8.1. Ability to use and assist in the maintenance of computer systems, audio/video equipment, and related software.

1.6.8.2. Access to military base network, e-mail accounts, DoD networks, will be necessary in the performance of duties. The cost of the background clearance check for this access and for a Government common access card (CAC) shall be absorbed by the contractor. The Government may initiate the necessary security clearance paperwork on behalf of the contractor.

1.6.8.3. Upon request by the Government, the contractor shall provide documentation supporting the information assurance certification status.

1.6.8.4. FAA test proctoring requirements: Must be at least 21 years old, US citizen or resident alien with no criminal convictions.

1.6.9. Post Award Conference/Periodic Progress Meetings. The contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10. Key Personnel. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 AM and 4:30 PM, Monday thru Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.11. Identification of Contractor Personnel.

1.6.11.1. Display of Identification Badges. Each contractor employee shall wear a contractor-furnished identification badge while performing work under the contract. All contractor-furnished, Government-furnished, and Fast Access identification badges shall be worn prominently on the upper front of the outer garment unless precluded by Occupational Safety & Health Administration (OSHA) regulation(s). Contractor-furnished identification badges shall not be used for access to any Government installation.

1.6.11.2. Answering Telephones. Contractor personnel shall identify themselves as a contractor employee when answering Government telephones.

1.6.11.3. Utilizing Electronic Main (e-mail) and other written correspondence. When prime contractor or subcontractor personnel send e-mail messages or other written correspondence as a part of contract or task order (TO) performance (or otherwise relating to contract or TO matters), each sender shall include his/her name (both first and last names), his/her e-mail or mailing address and the word “contractor.” This applies whether the contractor uses a Government or private e-mail or mail system.

1.6.12. Government-Furnished Identification Badges. Any contractor employee (including subcontractors at any tier) who requires access to a Government-controlled computer network to perform work under this contract shall obtain a Government-furnished identification (ID) badge. See access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.12.1. The contractor shall, prior to the contract start date, provide the COR with the name of each employee who shall require access to a Government computer network at Joint Base Lewis-McChord (JBLM) to perform work. This notification shall include the employee’s last name, first name, and middle initial and the employee’s Social Security Number. The contractor shall ensure that the employee obtains a Government-furnished identification badge prior to beginning performance. Contractor employees hired during the term of the contract must obtain the badge before beginning work under the contract. Some contractors may require a Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely;

(2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. If an employee no longer needs a badge for any reason (e.g., quits his/her job or no longer performs work under the contract), the contractor shall return the badge to the COR within two (2) calendar days of such change. If the badge cannot be returned within the required time frame for any reason, the contractor shall immediately notify the COR verbally, followed up in writing the next work day. An employee’s inability to obtain entrance to a Government base because he/she does not have the required Government-furnished ID badge shall not excuse timely performance of the requirements of this contract. Contractor employees may be denied entry to the base by Military Police if it is determined that such entry may be contrary to good order, discipline, or the security of the Installation. The Government may change the location(s) at which badges are issued or returned, with or without advance notice to the contractor, at no additional cost to the Government as a result thereof. Employees who only require intermittent access to a Government base for performance of this contract may be required to obtain a visitor’s pass rather than be issued an ID badge. Such determinations will be at the sole discretion of the KO.

1.6.12.2. Government-furnished ID badges shall not be reproduced or copied by the contractor, its subcontractors, or its employees. If an employee’s badge is lost or stolen the contractor shall verbally report the loss or theft to the COR on the day such loss or theft is discovered, followed by a written report of the circumstances to the KO with a copy to the COR. The written report shall be submitted within one (1) calendar day after the loss or theft is discovered.

1.6.12.3. The Government-furnished ID badge shall not be used for access to any Government installation except for performance of work under the contract for which it was issued.

1.6.12.4. The contractor shall, upon expiration or termination of the contract, collect all Government-furnished ID badges and turn them in to the COR. The final invoice will not be considered proper for purposes of the Prompt Payment Act until all Government-furnished ID badges have been accounted for.

1.6.13. Privately-Owned Weapons (POWs) On JBLM.

1.6.13.1. All personnel requiring access to JBLM shall comply with Army Regulation (AR) 190-11, Physical Security of Arms, Ammunition, and Explosives (AA&E), and Fort Lewis Regulation 210-6, Basic Standards of I Corps and Fort Lewis, 1 November 2007.

1.6.13.2. Possession and Control. Possession of privately-owned firearms on JBLM is prohibited for all civilian personnel with the following exceptions:

· Engaged in authorized hunting or dog training.

· Engaged in authorized target practice at a range scheduled and opened for that purpose per Range Control procedures.

· Engaged in authorized and organized shooting matches at a range scheduled and opened for that purpose per Range Control procedures.

· While traveling in a direct route from a place of authorized storage to hunting areas, dog training areas, target areas, or other location authorized by the Senior Mission Commander or designated representative, and return.

· Any individual transporting a weapon is prohibited from stopping at any base facility, including, but not limited to, the shoppette, gas station, Post Exchange, or workplace.

1.6.13.3. Transportation of Privately-Owned Firearms and Ammunition. When authorized to bring a privately owned firearm onto JBLM, the weapon shall be transported in the following manner:

· may be carried in vehicles only while traveling in a direct route to and from hunting areas, dog training areas, target ranges, or other location authorized by the Senior Mission Commander, or designated representative. Any individual transporting a weapon is prohibited from stopping at any JBLM facility, including, but not limited to, the shoppette, gas station, Post Exchange, or workplace.

· The carrying of loaded, privately-owned firearms in a vehicle is prohibited.

· Privately-owned firearms carried in a vehicle shall be secured in a trunk or in vehicles without a trunk, encased in a container other than the glove compartment, and carried in such a manner that they will not be readily available to the driver or passengers. Commercially available trigger locks and other security devices are strongly recommended to deter and prevent loss and theft.

1.6.13.4. Concealed Weapons. No person shall carry a concealed weapon while on JBLM, regardless of whether a state or county permit has been obtained. For the purpose of this regulation, a concealed weapon is any instrument used or designated for the purpose of inflicting grievous bodily harm, which is carried on the person in such a way as to be hidden from ordinary view.

1.6.13.5. Possession or Retention of Prohibited Weapons. No person may possess the following weapons on JBLM:

· Fixed blade knives having a cutting edge in excess of three inches. Any knife with a switch blade, spring blade, automatic blade opener, or gravity operated blade. Prohibited knives do not include knives designated for and used during hunting and fishing, nor knives kept in Government quarters and used in food preparation.

· Brass knuckles or any similar device fitting over, or concealed in, the hand, including knuckle knives.

· Any instrument commonly used in the practice of martial arts, except during legitimate martial arts training. Legitimate martial arts training is conducted by a certified instructor in an authorized on-post facility. Prohibited instruments include, but are not limited to, nunchaku, throwing stars, shurikins, and throwing spikes.

· Blackjacks, sappers, saps, riot clubs, night sticks, sling shots, lead or iron pipes, sand clubs, rubber or plastic hoses wrapped with tape or filled with sand or lead buckshot or other similar device.

· Razors, ice picks, box cutters, screwdrivers or other similar device or tools (which have obviously been modified for use as a weapon) intended for use, or used as a weapon.

· Explosive, incendiary, and pyrotechnic devices except as authorized by the JBLM Commander. Prohibited devices include, but are not limited to, fireworks, military ammunition carried in a non-official capacity, and any explosive device.

· Any weapon, including a firearm, on which the name of the manufacturer, serial number, or identification number has been changed, altered, removed, or obliterated.

1.6.14. Contractor. The contractor will be required to travel around the vicinity of McChord Field on JBLM during the performance of this contract to attend meetings, conferences, and training. Travel and training cost will not be issued under this contract.

1.6.15. Organizational Conflict of Interest. The contractor and sub-contractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements) or, perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16. Phase In/Phase Out Period. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 day phase-in/phase-out periods. During the phase-in period, the contractor shall become familiar with performance requirements and accomplish as much initial computer-based training as possible once the Computer Access Card (CAC) is issued in order to commence full performance of services on the contract start date.

1.6.17. Base Support. The Government will provide working spaces, computer workstations, support equipment, special test and analysis equipment and software, and administrative equipment for personnel at the Education and Training Section. The contractor is not required to maintain this equipment.

1.6.18. Services. The Government will provide emergency fire protection and medical services. Current emergency telephone numbers will be provided to the contractor prior to the contract start date. Costs of emergency medical services provided to the contractor’s personnel shall be the responsibility of the contractor. However, the Government will provide, on an emergency basis, medical services for job related injuries while an employee is performing under this contract. Emergency medical care is available to the contractor employee at Madigan Army Medical Center. For Emergency ambulance service, call 911. Such emergency medical care will be limited to those services necessary to prevent undue suffering or loss of life and will be provided during the period of emergency. In such circumstances, action shall be taken to transfer the employee of the contractor to a civilian health care provider as soon as the emergency period ends. The contractor shall reimburse the Government for emergency medical services provided upon receipt of an invoice from Madigan Army Medical Center, JBLM at the Congressional mandated rates in effect at the time services are rendered in accordance with AR 40-3, Medical, Dental Veterinary Care, 22 February 2008. If the invoice is not paid, the cost may be set-off by the Contracting Officer against future payments to the contractor.

1.6.19. Utilities. All utilities in the Government facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

1.6.20. Materials. The Government will provide Standard Operational Procedures (SOPs), applicable regulations, manuals, texts, briefs and any other materials associated with these projects and the hardware/software noted throughout this PWS.

1.6.21. The Chief of Education and Training Section (CETS) or designee ensures all contractor employees receive initial and recurring security education training from the sponsoring agencies security manager. Training must be conducted in accordance with (IAW) Department of Defense (DOD) 5200.1-R, Information Security Program Regulation, and AFI 31-401, “Information Security Program Management.”. Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31-101, The Air Force Installation Security Program. The contractor shall comply with all Government property requirements and regulations.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS.

2.1. DEFINITIONS

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the sub-contractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT-FURNISHED ITEMS AND SERVICES

3. GOVERNMENT-FURNISHED ITEMS AND RESPONSIBILITIES.

3.1. General: The government will provide working spaces, computer workstations, support equipment, software, and administrative equipment for personnel at the Education and Training Section at McChord Field on Joint Base Lewis-McChord. The contractor is not required to maintain this equipment.

PART 4

CONTRACTOR-FURNISHED ITEMS AND SERVICES

4. CONTRACTOR-FURNISHED ITEMS AND RESPONSIBILITIES.

4.1. General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS. The contractor shall perform the following tasks:

5.1. Task Area 1: Administer Examinations as Test Proctor

The contractor shall be responsible for administering tests in accordance with instructions provided in testing handbooks, test examiner guides, and TCO/ATCO instructions to ensure no possibility of test compromise. The Test Proctor is responsible for administering the following categories of tests to eligible military and civilian personnel and their dependents as authorized by DANTES, AFIADL, FAA, AMC and local regulations (additional tests may be added as needed):

5.1.1. Administer all DANTES-approved examinations (to include but not be limited to): college entrance exams (ACT, SAT); tests for college credit (GRE Subject) and professional certification exams (PRAXIS, ASE).

5.1.2. Administer all AFIADL end of course (EOC) tests including Career Development Courses (CDC), Specialized Courses (SPEC), and nonresident Professional Military Education (PME).

5.1.3. Administer any test required by the Air Force that is not normally administered through the local military test control officer, such as HAZMAT tests or distance learning technical training exams (Job Site Training - JST).

5.1.4. Administer Federal Aviation Administration examinations such as the Airframe and Power Plant general, Airframe and Power Plant certification examinations.

5.2. Task Area 2: Perform Testing Program Administrative Support.

The contractor shall be responsible for completing the following tasks to ensure adequate testing program administrative support:

5.2.1. Ready all necessary computers for the computer-based testing, which may include switching on, logging in (with proper permissions), and starting programs.

5.2.2. Withdraw all scheduled test exams from safe prior to start of each test session. Cross-check list of examinees and exams scheduled with approval authorities, to include but not limited to, Course Development & Student Administration/Registrar system (CDSAR), Air University Student Information System (AUSIS), and FAA Airman Knowledge Testing (AKT). To ensure smooth and rapid in-processing of examinees, this will be done twice: first the duty day prior to the administration session to reduce the amount of cross-checking necessary at the start of the session, and again before administering the examinations.

5.2.3. Require all examinees to present official government picture identification before allowing them to test. Some examinations may require additional forms of identification.

5.2.4. Check test materials for marks/missing pages before issuing them to students.

5.2.5. Maintain official log for all tests, showing the individual's name, the test date and the start and stop times for all test intervals. Ensure each examinee signs this log prior to beginning the examination. This will be done by using the test scheduling section of the Air Force Automated Education Management System (AFAEMS).

5.2.6. Instruct all examinees at the beginning of each session as required.

5.2.7. Review each answer sheet as it is submitted by the examinee to ensure proper completion.

5.2.8. Check each reusable answer booklet as it is returned for marks and erase them completely. Check all booklets for missing pages and enter the time they are returned in the test log and in AFAEMS.

5.2.9. Complete safe and testing office security forms at close of each test session. Ensure no supplies, forms, envelopes, inventories, brochures or booklets are stored in the safe.

5.2.10. Lock the safes and testing office doors and windows before leaving the testing office. Check the testing center for security and maintenance concerns; advise appropriate personnel of problems. Restart computers after use for testing.

5.2.11. Prepare completed answer sheets, tests, and any unused tests that may need to be returned, for mailing to the various testing agencies, according to the instructions for each type of test. All documents required for mailing will be fully completed by the contractor, except for the TCO/ATCO signature, prior to final check and sealing by the TCO/ATCO. Process electronic answer sheets as required by computer-based examination programs.

5.2.12. Inform TCO/ATCO immediately of any irregularities which may represent the potential for a test compromise or complaint from a testing candidate.

5.2.13. Check examinations upon receipt and enter required information in AFAEMS inventory module, ensuring that entries are made no later than the 1st duty day after tests are received. Update DANTES inventory sheets monthly in AFAEMS.

5.2.14. Inventory contents of the safe (accountable DANTES and materials) each time it is opened. Prepare quarterly DANTES inventory and AFIADL quarterly reports for TCO/ATCO review and signature.

5.2.15. Identify all newly arrived AFIADL paper-based tests on the envelope, showing the name of the student, test identification number, date received, and expiration date. Enter all in stock AFIADL tests into the data file in the established format; contact the TCO/ATCO and Base Training Office as needed.

5.2.16. Prepare DANTES order forms for TCO/ATCO signature and report under- or over-stocking of any test related item. Ensure adequate numbers of tests and answer sheets are maintained at all times based on prior usage patterns, student inputs and TCO recommendations.

5.2.17. Notify students when tests have arrived using email function in AFAEMS and later by phone if needed.

5.2.18. Discard obsolete materials within 7 days of receipt of new publications and ensure dated exams are returned by expiration deadlines.

5.2.19. Maintain a current copy of the DANTES Examination Program Handbook (DEPH) including any updates to test instructions and policies.

5.2.20. Maintain a file of special order tests and handle all follow-up associated with these tests.

5.2.21. Maintain statistical data related to test administration as required by TCO. Such data will include (but not necessarily be limited to) monthly statistics on types of tests administered and to whom (by rank and service) and any additional test related data required for semi-annual and annual reports.

5.2.22. Maintain all document and correspondence files in a neat and orderly manner, in compliance with the approved office filing system. Separate files by calendar year.

5.2.23. Process all necessary paperwork required for optimum operation of testing program.

5.2.24. Refer all questions on schedule changes or testing policy to the TCO/ATCO and all questions on interpretation or application of test results to the counselors.

5.2.25. Become and remain certified to administer examinations as required by the providers of the examinations within 60 days of CAC-issue date.

5.3. Task Area 3: Provide Computer User Support

The contractor shall be responsible for assisting the Force Development Flight (FSD), Chief of Education and Training Section (CETS), Test Control Officer and Alternate Test Control Officer (TCO/ATCO) and Primary or Alternate Equipment Custodian with systems administration on non-Air Force network updates, and technical PC desktop support for the Education and Training section classrooms and testing lab. The contractor shall administer and maintain testing lab server and computers running current version of Microsoft Windows operating software to include NT 5.0, all current versions of Windows software, and provide system support to testing lab clients and other users in the Education & Training Section. The contractor shall also:

5.3.1. Provide hardware and software support to systems and end users. Respond to end user requests for assistance. Assist staff with escalated customer related issues; troubleshooting hardware and software while using Education Center equipment and programs.

5.3.2. Install and maintain education testing software updates.

5.3.3. Maintain the flight's commercial LAN operation requirements. Maintain and troubleshoot the network architecture in the computer labs, including classroom configuration and cabling from the PC to the wiring closet.

5.3.4. Manage through knowledge and technical expertise computer based classroom and testing room server, computers, and all multimedia components and peripherals.

5.3.5. Provide technical support, to include: system security, user account management, printer and peripherals management, user access and connectivity to classroom LAN and internet.

5.3.6. Prepare and maintain education client computer requirements. Ensure labs are fully functional and prepared in accordance with education client requirements prior to scheduled classes or testing sessions.

5.3.7. Update and provide support for desktop applications on commercial networked computers. Document procedures for solution of application and computer lab network problems.

5.3.8. Analyze and implement methods to automate system updates, patches, and virus signatures. Stay current in LAN management, and with AF standards regarding hardware and software maintenance.

5.3.9. Maintain FSD hardware, software and peripherals on the commercial network.