PRS_-_Sanitary_Refuse_-_Revised_170302.pdf

TE1 – PRS

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

1. PURPOSE: This exhibit explains the requirements and standards for performance of service necessary for acceptable contract performance. It describes the quality assurance methods the Government will use to evaluate the Contractor's performance in meeting the contract requirements, and describes the responsibility of the Contractor when a standard for performance is determined to be in noncompliance with contract requirements. The Performance Requirements Summary Table in this Technical Exhibit details the following information:

1.1. Column 1 - Required service under provisions of contract.

1.2. Column 2 - Standard for performance of required service.

1.3. Column 3 - The acceptable quality level (AQL) for performance of required service. The AQL establishes acceptance (Ac) and rejection (Re) numbers that determine compliance with each contract requirement.

1.4. Column 4 - The inspection method and frequency that required services will be evaluated by the

Government.

1.5. Column 5 – The procedure the Government will use in reducing the Contractor’s payment when a standard for performance is determined to be in non-compliance with contract requirements.

2. BASIS FOR GOVERNMENT'S QUALITY ASSURANCE PROCEDURES: The primary quality assurance procedures that will be used by the Government to inspect and evaluate a Contractor's performance will be random sampling, scheduled inspections and customer complaints.

3. CRITERIA FOR RANDOM SAMPLE INSPECTIONS: When the number of unsatisfactory ratings in the

Contractor’s performance determined by the Government Inspector exceeds the AQL Ac number for any requirement, the Contractor shall be required to complete a Contract Discrepancy Report (CDR). The CDR shall require the Contractor to explain, in writing, why performance was unacceptable, how performance shall be returned to acceptable levels, and how recurrence of the problem shall be prevented in the future. The

Contractor shall not be paid for services not rendered.

4. DETERMINATION OF CONTRACTOR'S PERFORMANCE:

4.1. If the number of defects for a specific service is equal to or greater than the AQL maximum allowable degree of deviation, the service shall be determined unacceptable.

4.2. When performance in any specific service is determined unacceptable and clearly, the fault of the

Contractor, the Contractor shall re-perform the service at no additional cost to the Government.

PERFORMANCE REQUIREMENTS SUMMARY TABLE

Required Service Standard AQL Surveillance Deduction for not

Meeting AQL

Routine Collections Service accomplished on scheduled day and achieves required results 90%

10% Random Sampling of

Locations per week and

Customer Complaints

10% CLIN Deduction

Scheduled Collections Service accomplished on scheduled day and achieves required results 90%

25% Random Sampling of

Locations per week and

Customer Complaints

10% CLIN Deduction

Latrine Movements Movement accomplished on scheduled day 100%

50% Random Sampling per month and Customer Complaints 10% CLIN Deduction