W911PT-18-Q-0033-0002.docx

W911PT-18-Q-0033

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

PERFORMANCE WORK SCOPE

Watervliet Arsenal Scope of Work for Services for ISO 9001:2015 Implementation Project Overview Watervliet Arsenal is required to become compliant with ISO 9001:2015 by the end of June 2018, in time for their next audit. The ISO 9001:2015 transition project will focus on the company’s Watervliet, NY location, and will take into account a seven member Executive Leadership board and twelve to fourteen division leaders, who embrace one primary set of documentation. The site is located in Watervliet, NY, on 142 acres that include approximately 2 million square feet of heavy and medium manufacturing space and equipment and 550 employees mostly on one shift. Customers for products are 90% US and foreign defense departments. There are three on site Public Private Partnerships (P3). The ISO 9001 program resides in staff office also responsible for Government Quality Assurance surveillance and product acceptance and Continuous Improvement. There are two full time ISO audit positions. The organization has a group of staff offices and two major directorates - Industrial Operations Directorate and Installation Management Directorate. Instructions for Contractors can be found on the following link:

https://www.wva.army.mil/Documents/Contracting/WAIC.pdf

Period of Performance Services shall commence after award is made, at a time agreeable for both parties. Services shall be completed by EOM June 2018 with all deliverables provided. When the term Government is used, it is further defined as the Watervliet Arsenal Quality Assurance Group.

Service Provider Requirements Contractor must be themselves certified as an ISO 9001:2015 Lead Auditor and Contractor’s firm must be certified to ISO 9001:2015 through an internationally accredited registrar. At least one successful transition experience must be provided as a reference. Experience consulting for a manufacturing company’s ISO 9001 system is required. Transition in working with same or similar government agency is preferred.

Expectations Government expects to have a management system in place where internal processes and their integration are identified; the system is understood at all levels; roles and accountabilities are understood; and the system is audit ready for both internal auditors and external registrar. Government expects the following products in place: quality manual, quality objectives, documented information to be maintained and retained, including accurate process/work flows or procedures for management system processes.

Government expects Contractor to provide Executive and division chief level training; conduct a gap analysis of the full management system; revise documentation or propose new documentation where needed; and mentor in house auditors, some of whom have had ISO 9001:2015 training and some of whom have not.

Phase 1 – Gap Analysis and Training Phase 2 – Procedure Updates and Development combined with Implementation; including new manual development and delivery of all products not identified in Phase 3 Phase 3 – Internal Auditor mentoring and Management Review

Scope of Work Phase 1

1. Contractor will conduct a Gap Analysis of the Government’s entire existing Management System.

2. Findings will be presented to the Chief of Quality Assurance in writing upon completion.

3. Contractor will provide training to Government’s staff in the requirements of the ISO 9001:2015 standard.

4. Contractor will conduct a one day training class for the organization’s executive staff and key line-level managers in preparation for the interviews that will be conducted by the Registrar’s Assessor during the Stage 1/Stage 2 or Transition audits, up to 30 employees.

5. All employees to be trained will participate for the full day, except for executives, who can leave if so desired after the first 2 hours in which the essential information regarding executive requirements under the ISO 9001:2015 standard will be discussed.

Phase 2

6. Contractor will facilitate development of a new quality policy and new quality objectives.

7. Contractor will evaluate existing documentation (both maintained and retained) for conformance with the requirements of the ISO 9001:2015 standard and provide observations as necessary to point out areas that do not conform or do not currently exist in Governments documented processes.

8. Contractor will evaluate Government’s existing Management System documentation and, to the extent possible, capture the essential information in a format to be agreed upon by the Contractor and the Government for Management System documentation.

9. If key processes exist that are not currently documented, these will be provided in a listing to the Government in writing. The Government will determine if these can be done in house, or by contractor. If determined to be by contractor, the additional work will be quoted for evaluation and modification to contract. Contractor will interview applicable process owners and then document those process areas.

10. If sufficient information does not currently exist in Government’s existing documentation, contractor will request additional information from Government’s process owners for the purpose of preparing documentation for all management system key processes.

11. Contractor will revise the Government’s Quality Manual hereinafter referred to as the Manual. In the course of doing so, Contractor will separately identify the Government’s current business processes and key support processes.

12. Contractor will provide Government with a complete set of processes to implement every clause in the ISO 9001:2015 standard in the Manual.

13. For the purposes of completing actions to close gaps, Contractor will provide a comprehensive listing of gaps and required actions. Government will recommend responsibility for accomplishing each task to Government’s appropriate personnel. This will ensure Government has an answer to questions the Registrar’s transition auditor might ask and also serve as another layer of gap analysis in terms of Government personnel’s knowledge, skills and abilities.

14. Contractor will provide Government with a complete set of forms to be used for implementing the requirements of the ISO 9001:2015 standard.

15. After the initial training visit and gap analysis where identification of shortcomings and opportunities for improvement; and Contractor recording of the Government’s processes, it is anticipated that the majority of work can be accomplished via teleconference. However, one day on-site sessions every two weeks are required for Contractor to work with Watervliet personnel in completing actions to make the site audit ready.

Phase 3

16. Contractor will provide one full work day (9 hours) of mentoring support to up to ten (10) internal auditors in auditing the “new” system in preparation for external audit by registrar for transition.

17. Contractor will facilitate preparation and delivery of a management review and follow up actions.

18. All actions are to be complete by EOM June 2018.

This performance work scope excludes lower level documentation such as work instructions and equipment/job set up instructions.

Contractor Responsibilities and Deliverables

1. Project implementation schedule (not later than 7 days after award, in block format)

2. Provide training in the requirements of the ISO 9001:2015 to executive management and key staff

3. Perform Gap Analysis on Government’s existing Management System documented processes

4. Modify existing process documentation to be in compliance with ISO 9001:2015.

5. Interview Government’s process owners for Main Business and Key Support processes that are currently not documented (as necessary)

6. Deliver Draft Management System Manual (As required in Phase 3)

7. Deliver Final Management System Manual (Prior to completion of Phase 3)

8. Review and comment as necessary on Government markups of draft Appendix B to the Management System Manual

9. Deliver a project implementation schedule

Government Responsibilities

1. Adhere to the delivered project schedule by providing information and personnel as necessary to enable the Contractor to document Government’s processes to conform to the requirements of ISO 9001:2015.

2. Review Contractor’s submitted work and provide feedback expeditiously.

3. Ensure executive management available for a 2 hour training session

4. Ensure key staff are available for a 1-day training session. Training will be conducted all on one day for key staff. If all key staff are not available, additional training days will be established at additional cost at the rate specified for training.

5. Respond to Contractor’s comments and request for changes in a timely fashion and remain on schedule.

6. Provide interviewees for Gap Analysis and as necessary to document processes required for development of the Manual.

Out-of-Pocket Expenses / Invoice Procedures Costs will be accounted for in the quotation to cover reasonable expenses for airfare, hotel, meals and rental car or personal car mileage for visit(s) to Government’s facility. All costs will be included in the quotation. Invoicing is authorized at the end of each severable phase.

Completion Criteria Contractor’s activities shall be completed upon approval by Government of completion of the two training events, delivered Management System documentation and associated forms, and completion of internal auditor mentoring and management review.

Additionally, upon completion, the contractor will be responsible for Contractor Manpower Reporting, for all labor hours and associated costs entered into the system. The website can be found at https://www.ecmra.mil

The following have been deleted:

CLARIFICATIONS

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 08-Feb-2018 03:00 PM to 15-Feb-2018 03:00 PM.

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