PWS_FINAL_W911N2-16-Q-0008.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Unified Voice Messaging System For the Directorate of Information Management (DOIM)

At Letterkenny Army Depot (LEAD)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, quality control and other items and non-personal services necessary to provide and install a Unified Voice Messaging System as defined in this PWS, except as specified in Section 3.0 as government Furnished Property or Services. The contractor shall perform to the standards in this contract.

1.2 Background: The Letterkenny Army Depot (LEAD) Directorate of Information Management (DOIM) has a requirement for a Unified Voice Messaging System. All services are rendered at the Government site.

1.3 Period of Performance (PoP): The Period of Performance shall be a one year period that shall start no later than 120 calendar days after contract award.

1.4 General Information:

1.4.1 Recognized Holidays: The following are recognized US Federal holidays.

1.4.1.1 New Year’s Day: January 1st

1.4.1.2 Birthday of Martin Luther King, Jr: Third Monday in January

1.4.1.3 Presidents’ Day: Third Monday in February

1.4.1.4 Memorial Day: Last Monday in May

1.4.1.5 Independence Day: July 4th

1.4.1.6 Labor Day: First Monday in September

1.4.1.7 Columbus Day: Second Monday in October

1.4.1.8 Veteran’s Day: November 11th

1.4.1.9 Thanksgiving Day: Fourth Thursday in November

1.4.1.10 Christmas Day: December 25th

1.4.2 Place and Performance of Services: Performance shall be for the DOIM, between 6:00 a.m. to 3:30 p.m. Monday through Friday excluding holidays, except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons.

When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.3 Security Requirements: The contractor and all associated sub-contractor's employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office.

Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.3.1 Physical Security: The contractor shall safeguard all Government property provided for contractor use.

1.4.4 Conservation of Utilities: The contractor shall instruct employees in utilizing conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

1.4.5 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the Contracting Officer in accordance with Federal Acquisition Regulations Subpart 42.5 the Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. Attendance is not limited to a physical meeting and may be conducted via telephone in lieu of a physical meeting. At these meetings, the Contacting Officer shall apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.6 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the Contracting Officer. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.4.7 Identification of Contractor Employees: All contact personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties shall identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall also ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed.

2.0 Definitions and Acronyms:

2.1.1 AUTHORIZED GOVERNMENT REPRESENTATIVE (AGR): A person that has the authority to make changes, in this case, to the physical configuration and programming of the phone switch. This person shall be trained and certified from the manufacturer in the operation and programing of the phone switch.

2.1.1 CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.8 WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.9 WORK WEEK: Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AFARS - Army Federal Acquisition Regulation Supplement AGR - Authorized Government Representative AR - Army Regulation COR - Contracting Officer Representative DA - Department of the Army DD250 - Department of Defense Form 250 (Receiving Report) DFARS - Defense Federal Acquisition Regulation Supplement DOD - Department of Defense FAR - Federal Acquisition Regulation HQDA – Headquarters Department of the Army KO - Contracting Officer POC - Point of Contact PRS - Performance Requirements Summary PWS - Performance Work Statement TE - Technical Exhibit

3.0 Government Furnished Property, Equipment and Services:

3.1 General: The Government shall provide:

3.1.1 Facilities: The Government shall furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS.

3.1.2 Utilities: All utilities in the facility shall be available for the contactor’s use in the performance of duties outlined in this PWS.

3.1.3 Equipment: None.

3.1.4 Software None.

3.1.5 Tools: None.

3.1.6 Publications: The Contractor (to include Subcontractors) shall abide by all applicable regulations, publications, manuals, and local policies and procedures to include but not limited to those listed below:

Engineering Manual (EM) 385-1-1, General Safety Requirements 29 CFR 1910, Occupational Health and Safety DoD 5200.08-R, Physical Security Program 32 CFR 147.24, The National Agency AR 190-13, The Army Physical Security AR 385-10, The Army Safety Program DA Pam 385-40, Army Accident Investigations and Reporting Joint Interoperability Test Command: http://jitc.fhu.disa.mil

DD254 – Department of Defense Contract Security Classification Specification, available at http://www.dtic.mil/dtic/pdf/formsNguides/dd0254.pdf

4.0 Contractor Furnished Property and Services: Except for those items specifically stated to be Government-Furnished in Section 3.0 above, the contractor shall furnish everything required to perform these installations and maintenance for the life of this contract.

5.0 The Contractor shall: Supply and Install a Joint Interoperability Test Command (JITC) certified full featured 48 port Unified Voice Messaging System with voicemail, auto attendant and unified messaging capability, and integrate it fully with the currently installed Nortel CS1000 phone switch, ensuring full compatibility with a VoIP solution both simultaneous with the current phone system and in the future with a full VoIP solution. The Contractor shall also supply a spares package as outlined below.

5.0.1 The System and all peripheral equipment shall have the latest versions of software and firmware applied. Any and all applicable licenses shall also be included for the features outlined in this PWS.

5.0.2 The Unified Voice Messaging System shall include capabilities for voice recognition, speech to text and text to speech.

5.0.3 The system shall have the ability to integrate with Microsoft Outlook to support a truly unified system.

5.0.4 The system shall be capable of performing system mirroring in another server location, should the Government choose to initiate this feature.

5.1 Installation of Hardware/Software (On-Site professional Services) to include:

5.1.1 Supply and Install two (2) T1 PRI cards in the existing CS1000 and work with the Authorized Government Representative (AGR) for correct programming. Existing slots are available in CS1000 and shall be identified by the Government at the time of installation.

5.1.2 Supply and Install the Unified Voice Messaging System, initially configured to provide a 48 port fully featured system with voicemail and auto attendant supporting 5,000 users with 150 unified messaging client licenses and 10,000 hours of voice storage, with the ability to expand as needed.

5.1.3 The contractor shall utilize an existing 19-inch, 4-post rack currently co-located with the phone switch. The power and data connections shall be located in the same rack/location. All power cords and data connections shall be labeled, identifying where they are going and where they are coming from on each end of the cable.

5.1.4 Install the system according to the manufacturer's instructions. Insure that the system is the latest version available at the time of the installation. Insure that technicians installing the system are certified for Installation, Administration and Operations by the Manufacturer of the system.

5.1.5 Transfer the existing Call Pilot database and work with the AGR to build the call trees, etc.

5.1.6 Configure the new equipment to function properly with Letterkenny’s existing CS1000 environment.

5.1.7 Initial hardware configuration shall be in a test environment. When the configuration meets the COR or AGR approval, the COR shall provide written confirmation of the approval to the Contractor and the configuration shall be moved to the live environment. All test data shall be provided to the Government in electronic form.

5.1.8 The contractor shall test the entire system in the live environment with the COR or AGR present during testing.

5.1.9 The contractor shall provide two (2) electronic (CD, DVD, etc.) copies of each:

hardware/equipment manuals, operating manuals, system diagrams, parameter metrics identifying the way it is configured and any test data from pre-testing the system.

5.1.10 Upon the completion of the installation and configuration, the Contractor shall provide hands-on training for operation, administration and maintenance of the installed hardware at the Letterkenny Army Depot (LEAD) for five (5) designated Government Representatives. The contractor shall also be responsible for providing all training materials, including tutorials for End User set up and operation.

5.1.11 The system shall be fully compatible with a VoIP solution of current standards.

5.1.12 The Contractor shall supply, along with the main system, a critical spare parts package to include one (1) cold standby server chassis, one (1) processor, one (1) memory, one (1) power supply and one (1) hard disc drive. All spare components shall be of equal brand name and part number to the originally installed equipment.

5.1.13 The Contractor shall provide at no additional cost one (1) year of on-line and telephone support with 24-hour support. They shall also include software version upgrades, updates, service packs and patches free of charge as they are released and on-site service if deemed necessary by the COR and Contractor representatives at no additional labor costs to the Government. All travel expenses incurred by the Contractor shall be at an additional cost to the Government and shall require a modification to the contract, prior to travel.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS

Paragraph

Performance Objective

Standard (in Calendar

Days)

Performance Threshold (Minimum

Acceptable Level (AQL))

Method of Surveillance / Performed By

5.1.1 Install the T1 PRI

cards

Within 120 days 100% Customer Feedback

5.1.2 Install the Unified

Voice Messaging

System

Within 120 days 100% Customer Feedback

5.1.4 Install latest version

available

Within 120 days 100% Customer Feedback

5.1.6 Configure the

Equipment

Within 120 days 90% Customer Feedback

5.1.7 Configuration in test

environment

Within 120 days 90% Customer Feedback

5.1.8 Configuration in live

environment

Within 120 days 90% Customer Feedback

5.1.9 Provide two (2) digital

(CD, DVD, etc.)

copies of documentation

Within 120 days 100% Customer Feedback

5.1.10 Hands-on training for

5 people

Within 120 days 100% Customer Feedback

5.1.12 Supply Spare parts

package

Within 120 days 100% Customer Feedback

5.1.13 Provide full one (1)

year warranty

Within 120 days 100% Customer Feedback