PWS_W911N2-16-Q-0005.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

NetPlus Software Maintenance For the Directorate of Information Management (DOIM)

At Letterkenny Army Depot (LEAD)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, quality control and other items and non-personal services necessary to perform NetPlus Software Maintenance as defined in this PWS, except as specified in Section 3.0 as Government Furnished Property or Services. The contractor shall perform to the standards in this contract.

1.2 Background: This contract is for the maintenance of existing Government owned hardware and Software that is utilized in various buildings at LEAD.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months. The Period of Performance reads as follows:

1.3.1 Base Year: 1 Feb 2016 to 31 Jan 2017

1.3.2 Option Year One: 1 Feb 2017 to 31 Jan 2018

1.3.3 Option Year Two: 1 Feb 2018 to 31 Jan 2019

1.3.4 Option Year Three: 1 Feb 2019 to 31 Jan 2020

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QC program is the means by which he assures himself that his work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary.” After acceptance of the QC Plan, the contractor shall obtain the Contracting Officer’s acceptance in writing of any proposed changes to his QC program.

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Technical Exhibit 1. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.4.3 Recognized Holidays: The following are recognized US Federal holidays. The contractor shall perform maintenance on these days when required:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Birthday of Martin Luther King, Jr.: Third Monday in January

1.4.3.3 Washington’s Birthday: Third Monday in February

1.4.3.4 Memorial Day: Last Monday in May

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day: First Monday in September

1.4.3.7 Columbus Day: Second Monday in October

1.4.3.8 Veterans Day: November 11th

1.4.3.9 Thanksgiving Day: Fourth Thursday in November

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services 7:00 to 3:30 Monday through Friday excluding holidays, except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.5 Security Requirements: Contractor and all associated sub-contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period/day, Government facilities, equipment and materials shall be secured.

1.4.5.2 Information Assurance Contractor Training and Certification as prescribed by 48 CFR Parts 239 and 252. Information Assurance Contractor Training and Certification (JAN 2008)

(a) The Contractor shall ensure that personnel accessing information systems have the proper and current information assurance certification to perform information assurance functions in accordance with DoD 8570.01–M, Information

Assurance Workforce Improvement Program. The Contractor shall meet the applicable information assurance certification requirements, including—

(1) DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01–M; and

(2) Appropriate operating system certification for information assurance technical positions as required by DoD 8570.01–M.

(b) Upon request by the Government, the Contractor shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions.

(c) Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing information assurance functions.

1.5.5.3 Remote Access – Remote access into the Letterkenny Army Depot Network from employee-owned information systems (EOISs) for remote management activities is not authorized per AR 25-2 par 4-31(g).

1.5.5.4 Acceptable User Policy (AUP) – Contractors performing work on an Information System that is part of the Letterkenny Army Depot Network shall be required to sign and comply with the Letterkenny Army Depot AUP prior to performing work and annually for the duration of the contract.

1.5.6 Conservation of Utilities: The contractor shall instruct employees in utilizing conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

1.5.7 Special Qualifications: The Contractor shall have experience in the evaluation, repair and test of the Hardware and Software described in this PWS.

1.5.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the Contracting Officer in accordance with Federal Acquisition Regulations Subpart 42.5 the Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.5.9 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the Contracting Officer. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.5.10 Identification of Contractor Employees: All contact personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall also ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3.0 Government Furnished Property, Equipment and Services:

3.1 General: The Government will provide:

3.1.1 Facilities: The Government will furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS.

3.1.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of duties outlined in this PWS.

3.1.3 Equipment: None

3.1.4 Software: The software and license are currently owned by the Government.

4.0 Contractor Furnished Property, Equipment and Services:

4.1.1 Equipment - The Contractor shall be fully responsible for repair of the Hardware, Software and related equipment; this shall include all labor, equipment, tools, parts, materials, shipping costs, and travel expenses.

4.1.2 Software – The contractor shall provide maintenance, product license, upgrades, updates and patches defined in the NetPlus Silver Software Maintenance Package for the following items:

4.1.2.1 Oracle & Crystal 3rd Party Support

4.1.2.2 Rate Table Updates

4.1.2.3 NetPlus Product Backplane

4.1.2.4 NetPlus Administrative Billing System

4.1.2.5 NetPlus Accounts Receivable System

4.1.2.6 NetPlus Cable Facilities Management System

4.1.2.7 NetPlus Directory Management System

4.1.2.8 NetPlus Equipment Inventory System

4.1.2.9 NetPlus Force Management System

4.1.2.10 NetPlus Rate Schedule System

4.1.2.11 NetPlus Telecommunications Service Request

4.1.2.12 NetPlus Trouble Ticketing System

4.1.2.13 NetPlus Web Enabled Software

4.1.3 Except for those items specifically stated to be Government-Furnished in Section

3.0 above, the contractor shall furnish everything required to perform these installations and maintenance for the life of this contract.

5.0 Requirements: The contractor shall:

5.0.1 Respond to service calls placed by the COR or an authorized government representative within one (1) hours to evaluate or repair the Software.

5.0.2 Provide NetPlus Maintenance to include upgrades, updates and patches

5.0.3 The contractor shall provide a maintenance memo after each Technical Support, hardware and software, within five (5) business days of completion to the COR. The maintenance memo shall include the corrective actions to the equipment and/or software being repaired. Please note, a maintenance memo is not the invoice but a description of what was done to include any equipment replacement and repairs.

6.0 CONTRACTOR MANPOWER REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, KO, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS

Paragraph

Performance Objective

Standard Performance Threshold (Minimum

Acceptable Level (AQL))

Method of Surveillance / Performed By

5.0.1 Respond to Service

Calls

Within 1 hours 100% Customer Feedback

5.0.2 Provide product

upgrades, updates and patches

When Available 100% Customer Feedback

5.0.3 Provide Service

Memo

Within 5 working days

100% Customer Feedback

TECHNICAL EXHIBIT 2

Deliverables Schedule

Deliverable Frequency Number of Copies

Medium/Format Submit To

6.0 - CMRA Annually N/A Electronic Submission https://cmra.army .mil