SOW_-_IT_Spt_DGRC_(corrected_per_Legal)Chg4.doc

STATEMENT OF WORK

For IT Support for Defense Generator and Rail Center (DGRC), Ogden, UT

Period of Performance: 3 October 2019 – 30 September 2020 (Base Year) Requesting a Base plus Two (2) Option Years

1.0 INTRODUCTION

1.1 The Government has a need for non-personal services for on-going maintenance and operations of personnel computers and software maintenance of automated data processing equipment (ADPE) equipment located at DGRC, 6233 Aspen Ave. Bldg 1701 AND 1722, Hill Air Force Base (Hill AFB), UT. Work will be performed at this government location.

1.2 The contractor shall not proceed with any verbal or written change(s) to the scope of work from sources other than the Contracting Officer, who will provide changes in writing.

2.0 OBJECTIVES

The contractor shall take trouble calls and work at DGRC on an on-call basis to provide technical support in the setup, configuration, diagnostic troubleshooting and installation operation of microcomputers and lap tops related to software, peripheral equipment, and networks for DGRC. The contractor shall provide Local Area Network (LAN) services for assigned multi-user and standalone computer systems. Support will be provided for two domains; Hill AFB and Anniston Army Depot.

3.0 HARDWARE/SOFTWARE ENVIRONMENT

The contractor shall be responsible for hardware maintenance from building server to end users and responsible for operational coordination with Hill AFB and Anniston Army Depot.

3.1 The contractor shall provide hardware maintenance that includes, but is not limited to: HP PC (20-30), lap tops (6-10), Digital Sender (3), System printers (4-8).

3.2 The contractor shall provide software maintenance that includes, but is not limited to: Microsoft Windows, Microsoft Office Suite, Hummingbird, Quantum Locomotive Tracking, ZTR BOA electrical systems, LISS Locomotive maintenance software and CITRIX Human Resource program. The contractor shall provide this assistance at personnel workstations upon request.

4.0 TECHNICAL SERVICES REQUIRED

4.1 The contractor shall provide LAN administration, technical guidance, setup, configuration, troubleshooting and installation to support operation of microcomputers, and peripherals, supporting approximately 13 stationary office desks as well as approximately 20-40 technical personnel with rotating lap tops and hand held computers.

4.2 The contractor shall provide personnel with general knowledge of computer capabilities and possess communication skills to interact with a wide range of agency personnel in obtaining or providing information regarding the operation of automation hardware/software. The contractor shall provide appropriate computer consultant/analyst solutions for problems brought to their attention. The contractor shall prioritize this work in order to serve the customer’s needs and assure that the least amount of downtime is experienced by the mission organizations.

4.3 The contractor shall enter all customer service requests into the maintenance log and assure the log is current and accurate. The log shall include activities performed on each specific personal computer including software loaded, replacement parts, or any maintenance activity as well as by visits where workload cannot be accomplished due to lack of parts, software, completed customer service requests and track uncompleted customer service requests in the log.

4.4 The contractor shall provide assistance to include installation and diagnostic troubleshooting.

4.5 The contractor shall apply current state of the art concepts and methods in the accomplishment of this task order.

4.6 The contractor shall provide support to all DGRC microcomputer users. The contractor shall perform the following functions to provide needed support.

4.6.1 The contractor shall ensure support is available within 2-4 hours after initial request during normal duties hours (0615-1645 Monday thru Thursday). The contractor’s place of business must be within a 30 mile radius of Hill AFB for on-going support. The approximate average number of calls per month will be 5-10.

4.6.2 The contractor shall provide technical expertise in microcomputer software. The contractor shall provide guidance in peripherals support including printers and communication devices.

4.6.3 The contractor shall identify latent system problems and insure their resolution. The contractor shall evaluate and identify any hardware or software needed to complete requirements.

4.6.4 The contractor shall establish a direct working relationship with Hill AFB and Anniston Army Depot DOMAIN contacts. The contractor shall ensure that problem resolution is an on-going process to maintain connectivity.

4.6.5 The contractor shall be in compliance with on-going DOMAIN access training.

4.7. The contractor shall provide personnel with:

ADP/Telecommunication expertise. The contractor shall have a working knowledge of the hardware and software described herein, and be totally familiar with the host operating system. The contractor shall be familiar with the methods used to link/network microcomputers together using a host computer.

8.0 TRANSPORTATION. The contractor shall provide their own transportation methods.

9.0 POINT OF CONTACT. DGRC Contracting Officer Representative (COR)

Kregg L. Knight Chief, Industrial Management Sec

Building 1701, 6233 Aspen Ave.

Hill AF Base, UT 84056

Phone 801-586-1060

10.0 HOURS OF WORK. The contractor shall provide coverage on an “On Call” basis at the specified government site during the hours of 0615 to 1645 Monday through Thursday. Fridays are non-working days. Government holidays will be observed. The contractor shall respond within 2-4 hours of initial trouble call.

11.0 PERIOD OF PERFORMANCE. Base year from date of award for a 1 year. Subsequent option years shall follow.

12.0 SECURITY. The policy of the Commander of Anniston Army Depot and Hill AFB is in order to have the privilege of unescorted entry to DGRC on a recurring basis, an individual must have a favorable National Agency Check with Local Agency and Credit Checks (NACLC) with inquiries, or comparable clearance. The individual will be required to perform duties that may require system admin rights to the Hill AFB. The contractor shall adhere to the security provisions outlined in AR 25-2 below and possess the appropriate background investigation level as well as have been granted IT-II level access for personnel in IA positions.

12.1 Any records and data information the contractor may have access to may be sensitive. The contractor shall not divulge any information about files, data, processing activities or functions, user ID’s, passwords, or other knowledge that may be gained, to anyone who is not authorized to have access to such information.

12.2 The contractor shall observe and comply with the security provisions in effect at the facility.

12.3 Any required identification badges shall be available at all times.

12.4 Secret Security clearances for personal entrance to base and DOMAIN access are required for all contractor personnel. This is in compliance with Anniston Army Depot regulations in effect during the life of the contract. Contractor personal servicing DGRC shall meet all security requirements to be eligible for this contract.

12.5 The contractor shall provide an Information Systems Security Officer (ISSO) for appointment by:

Billy Funderburg

Chief, Defense Generator and Rail Equipment Center

Building 1701, 6233 Aspen Ave.

Hill AF Base, UT 84056

Phone 801-586-1060

13.0 PRIVACY ACT. The provisions of the Privacy Act of 1974 protect information included in this task; therefore, all contractor personnel assigned to this task shall take the proper precautions to protect the information from disclosure.

14.0 Contractor Manpower Reporting (CMR)

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address: https://contractormanpower.army.pentagon.mil. The required information includes:

(1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data;

(5) Estimated direct labor hours (including sub-contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub- contractors);

(7) Total payments (including sub-contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information);

(11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of contractor, and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct Extensible Markup Language (XML) data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.