W911KF-18-Q-0066_Solicitation.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Contract Number: New Land Mobile Radio (LMR) Maintenance contract

1.0 INTRODUCTION

1.1. Purpose. The role of the Government in quality assurance is to ensure contract standards are achieved.

The purpose of the Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to evaluate contractor actions while performing the requirements in the Statement of Work (SOW). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements Summary (PRS) (Section 7 of this document).

1.2. A requirement exists to provide Anniston Army Depot with a non-personal services contract. The contractor shall provide support services as detailed below. Core duty hours will be 0730 -1630;

Monday through Thursday, and 0700-1530 on alternate Fridays with 30 minutes for lunch each day.

The contractor shall be responsible for administration, supervision, training of contractor personnel, and any special supplies not set forth herein. Contractor personnel must adhere to the minimum requirements for training and qualifications as noted in the basic contract (New) SOW.

1.1.1. The QASP provides a systematic method to evaluate the services the contractor is required to perform as specified in the Statement of Work (SOW) and the Contract.

1.1.2. The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and SOW requirements will periodically review the QASP throughout the life of the contract.

2.0. ROLES AND RESPONSIBILITIES.

2.1. Contracting Officer Representative. The Contracting Officer Representative (COR) is responsible for quality assurance guidance and to ensure that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.1.1. The COR evaluates and documents contractor performance in accordance with the QASP and SOW.

2.1.2. The COR shall notify the Contracting Officer of any significant performance deficiencies using a Contractor Discrepancy Report with supporting documentation.

2.1.3. The COR will upload copies of ALL surveillance documentation to the VCE COR Tool, unless otherwise directed by the contracting officer.

2.1.4. The COR will submit a monthly report to the contracting officer concerning performance of services rendered under this contract.

2.1.5. The COR recommends improvements to the QASP and SOW throughout the life of the contract.

2.2. Contracting Officer. The Contracting Officer is responsible for safeguarding the interests of the United States Government in contractual relationships. Only the Contracting Officer is authorized to bind the Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The Contracting Officer delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2. The Contracting Officer informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

3.0. DESCRIPTION OF SERVICES

4.0. QUALITY REQUIREMENTS

4.1. Quality Control Program. The contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

5.0 SURVEILLANCE. The COR will perform monthly surveillance based on the quality and effectiveness of the services provided and contractor’s data deliverables.

5.1 Unacceptable Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause of this unacceptable performance. Government-caused complaints/defects will not be counted against the contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable contractor performance. If the contractor’s performance is judged unacceptable for any requirement by the COR, the COR will inform the contracting officer for resolution. Significant performance deficiencies must be submitted to the Contracting Officer using a Contractor Discrepancy Report and include supporting documentation.

6.0 CONTRACTOR DOCUMENTATION REQUIREMENTS – described from the SOW

4. PERFORMANCE

This is a non-personal services contract. The contractor shall provide support services as detailed below. Core duty hours will be 0730 -1630; Monday through Thursday, and 0700-1530 on alternate Fridays with 30 minutes for lunch each day. The contractor shall be responsible for administration, supervision, training of contractor personnel, and any special supplies not set forth herein. Contractor personnel must adhere to the minimum requirements for training and qualifications as noted in the basic contract (W911KF-15-D-0015) SOW.

5. INCENTIVES

5.1 Incentives for good performance are exercising option years and good past performance references.

6. SPECIAL REQUIREMENTS

6.1 Repair personnel shall prominently display their ANAD personal identification badges at all times while servicing equipment. Contractor shall comply with all ANAD security regulations.

6.1 Progress Reports

6.2 Final Report

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

7.1 Overview. This PRS identifies the services required by the SOW over which the Government will exercise surveillance.

7.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. The contractor shall provide the Government a written response as to why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future. When documentation does not meet performance thresholds, revising and resubmitting the documentation at no cost to the Government is the preferred method for correcting unacceptable performance.

7.3 Performance Objectives, Indicators, Thresholds, and Surveillance Methods. The services required by the contractor are summarized into performance objectives and indicators, along with the minimum standards that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Performance Objective

Performance Indicator Performance Threshold Method of Surveillance

PRS # 1. Progress Reports

(SOW Para 1.0; Duty hours

Core duty hours will be 0730 -1630;

Monday through Thursday, and 0700-1530 on alternate Fridays with 30 minutes for lunch each day

100% accuracy with one correction/rewrite.

100% scheduled surveillence

PRS #1. Progress Report

SOW Para 1.0; Scope

- responsibilities

The contractor shall be responsible for administration, supervision, training of contractor personnel, and any special supplies not set forth herein. Contractor personnel must adhere to the minimum requirements for training and qualifications as noted in the basic contract (W911KF-15-D-

0015) SOW.

100% accuracy with one correction/rewrite.

100% scheduled surveillance

PRS #1. Progress Report

SOW Para 2.0; Non-personal plant services

Provide the government with non-personal, printing plant services in such a manner as to ensure effective and efficient day-to-day operations. Defined duties required by the position are:

100% accuracy with one correction/rewrite.

100% scheduled surveillance

PRS #1. Progress Report

SOW Para 2.2; No payment before before repairs completed

Receive, screen, and validate work requests from various organizations internal to Anniston Army Depot.

100% accuracy with one correction/rewrite.

100% scheduled surveillance

PRS #1. Progress Report

SOW Para 2.0; duties

Logs requests in and assigns order number using a computer database.

100% accuracy with one correction/rewrite.

100% scheduled surveillance

PRS #1. Progress Report

SOW Para 2.0;

duties

Operate each of 2 brands of digital copiers to include

(1) Canon IR 6570

(2) Canon CLC 4000

100% accuracy with one correction/rewrite.

100% scheduled surveillance

PRS #1. Progress Report

SOW Para 2.0;

duties

Maintain operational capability of copiers by replacing toner, staples and paper stock

100% accuracy with one correction/rewrite.

100% scheduled surveillance

Performance Objective

Performance Indicator Performance Threshold Method of Surveillance

PRS #1. Progress Report

SOW Para 2.0;

duties

Operate a large Bostich Model 17 heavy duty stapler.

100% accuracy with one correction/rewrite.

100% scheduled surveillance

PRS #1. Progress Report

SOW Para 2.0;

duties

Operate a Challenge EH 3C paper punch machine.

100% accuracy and completeness

100% inspection of deliverables

PRS #1. Progress Report

SOW Para 2.0;

duties

If any assignments are requested other than what is listed in sections

2.0 a-j, the contractor must seek Contracting Officer advice on whether it is within scope of the SOW. The Contracting Officer has the final approval authority.**

100% accuracy and completeness

100% inspection of deliverables

PRS # 2 Final Report Final Report contains required information and is accurate, complete and accepted in accordance with the DID and the Government schedule.

100% accuracy and completeness

100% inspection of deliverables

The evaluation ratings are as follows:

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit.

The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

I as the COR will ensure that the contractor is compliant within Combatting Trafficking in Person requirements.

Signature: //DIGITALLY SIGNED// Tamaria S. Birdsong

Contracting Officer Representative (COR)

Past Performance Questionnaire This Questionnaire relates to solicitation requirements for

PAST PERFORMANCE QUESTIONNAIRE –

Your assistance is requested in support of a source selection for Anniston Army Depot.

Please complete this Questionnaire and e-mail or send by facsimile [FAX: 256-235-6353

Director of Contracting Anniston Army Depot 7 Frankford Ave.

Anniston, AL 36201-4199

ATTN: Temeka M. Mumford, Contract Specialist Phone: 256-240-3111 E-mail: temeka.m.mumford.civ@mail.mil

Desired Response Date: 08/12/2018

When complete, the information on this form is SOURCE SELECTION SENSITIVE INFORMATION (41 U.S.C. 423) and shall be protected accordingly.

Proposed prime contractor

1. OFFEROR NAME OFFEROR ADDRESS

Contractor Name and Address and contract/project information being addressed in this questionnaire

2. CONTRACTOR NAME & ADDRESS: 2. CONTRACT NO.:

3. CONTRACT INITIATION DATE:

4. COMPLETION DATE:

5. CONTRACT VALUE (with options):

6. TYPE OF CONTRACT:

7. DESCRIPTION OF PROJECT REQUIREMENTS:

8. Point of Contact: Provide the following information for the company and individual completing this questionnaire:

Company/Agency Name and Address:

Name of person completing this questionnaire:

Title:

Role/responsibility for the effort being addressed in the survey:

Phone Number:

E-Mail:

Rating Scale:

EXCELLENT: Superior performance. Objectives/requirements essentially always achieved or exceeded, with inconsequential exceptions.

GOOD: Highly satisfactory performance. Objectives/requirements achieved with only rare exceptions, and the exceptions had minor consequences.

ADEQUATE: Generally satisfactory performance. Objectives/requirements generally achieved with occasional exceptions, and, in most cases, the exceptions had minor consequences.

MARGINAL: Occasionally unsatisfactory performance of significance.

Objectives/requirements were not fully achieved, with significant consequences in some cases.

POOR: Frequently unsatisfactory performance of significance. Objectives/requirements frequently not achieved, with significant consequences.

UNKNOWN: Unable to rate, not observed, or not a significant aspect of performance.

9. Questionnaire: Please indicate the rating that best reflects your experience with this contractor and provide a short narrative addressing the basis for the ratings assigned. Address compliance with requirements, actual performance, problems encountered and problem resolution. Use additional sheets if necessary. Excellent contract management, attention to Detail and Quality Assurance.

A. Customer Satisfaction – Assess the contractor’s business-like concern for its customers, including such factors as dependability, flexibility, early problem identification, communication, and responsiveness.

B. Schedule – Assess the contractor’s adherence to delivery commitments; responsiveness to requests for accelerations; and early identification and mitigation of schedule slippages.

C. Technical Requirements – Assess the contractor’s performance in conforming to contract specifications:

D. Technical Responsiveness – Assess the contractor’s ability to identify and resolve technical problems effectively and in a timely manner, including correction of faulty work and warranty claims:

Excellent Good Adequate Marginal Poor Unknown

Excellent Good Adequate Marginal Poor Unknown

Excellent Good Adequate Marginal Poor Unknown

E. Overall Assessment: Provide your overall assessment.