DRAFT_GLAZING_PWS.docx

PERFORMANCE WORK STATEMENT (PWS)

GLAZING AND WINDOW SCREEN SERVICES FOR DPW

FORT HOOD, TEXAS

TABLE OF CONTENTS

PART 1 – GENERAL INFORMATION

PART 2 – DEFINITIONS/ACRONYMS

PART 3 - GOVERNMENT FURNISHED PROPERTY AND SERVICES

PART 4 - CONTRACTOR FURNISHED PROPERTY

PART 5 - SPECIFIC TASKS

PART 6 - APPLICABLE DOCUMENTS

PART 7 - DATA DELIVERABLES

TECHNICAL EXHIBITS LIST

PART 1

GENERAL INFORMATION

1. GENERAL. This is a non-personnel services contract to provide Glazing Services in support of the Directorate of Public Works (DPW). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION. The Contractor shall provide personnel, management, any other items and services, not identified as Government furnished in Part 3- Government Furnished Property (GFP) and Services, necessary to perform Glazing Services as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards and specifications in this contract.

1.2 BACKGROUND. There are numerous types of facilities with a wide variety of window types and sizes that require glazing services throughout the Fort Hood installation. Examples of these systems are identified in the Technical Exhibits of this contract. The different types of structures that require glazing services are barracks, motor pool facilities, headquarters facilities, museums, a large variety of administrative facilities and any other type of structure that requires glazing services, excluding the Fort Hood Family Housing (FHFH) facilities.

1.3 OBJECTIVE. The objective for performance under this contract is to provide glazing and window screen services to maintain the security of facilities and the Garrison in a well-maintained status.

1.4. SCOPE. The Contractor shall provide personnel, management, and any other items and services, not Government furnished, necessary to perform the Glazing Services function as defined in this performance work statement at Fort Hood, Texas. A list of the barracks window and screen sizes on Fort Hood is listed in Technical Exhibits (TE) A – Barracks Window and Screen Standard Dimensions. The Contractor shall prepare and maintain reports for Government approval. The Contractor shall perform to the standards and specifications in this performance work statement.

1.5 PERIOD OF PERFORMANCE (POP). The period of performance shall be for one (1) Base Year and Four (4) one (1) year Option Periods. The individual task orders shall be firm fixed price. The Period of Performance reads as follows:

Base Year: 1 September 2017 – 31 August 2018 First Option Period: 1 September 2018 – 31 August 2019 Second Option Period: 1 September 2019 – 31 August 2020

1.6. GENERAL INFORMATION

1.6.1 QUALITY CONTROL. The Contractor shall implement a complete quality control program that identifies potential and actual problem areas in providing requirements of the contract as specified and results in corrective action throughout the life of the contract. The Quality Control Plan (QCP) shall be provided to the Contracting Officer for approval within ten (10) calendar days after contract award date. The Government will make final review and acceptance of the QCP and any subsequent changes. Changes to the QCP shall be submitted to the Contracting Officer not later than five calendar days prior to the effective date of the change. The QCP shall, at a minimum:

1.6.1.1. Be structured so that Quality Control is a separate, independent process responsible only to the Contractor’s top level management;

1.6.1.2. Address overall project management and administration;

1.6.1.3. Be a comprehensive program to plan and deliver quality services to the Government;

1.6.1.4. Establish an inspection system that encompasses all services and prioritizes those services based on safety, security and Government guidance;

1.6.1.5. Describe a method acceptable to the Government of identifying deficiencies in the quality of services performed before the level of service becomes unacceptable and address processes for corrective actions, independent of Government direction;

1.6.1.6. Schedule inspections and provide those schedules to the Government prior to implementation.

1.6.1.7. Require documentation of all Quality Control inspections and corrective actions taken. The documentation shall identify the individual performing the inspection. The QC individual shall be solely dedicated to performing QC inspections and shall not perform any work other than QC work. Inspection documents shall be maintained throughout the term of this contract and available to the Government at any time. Electronic or paper copies of any QC documentation shall be provided within one (1) working day of request.

1.6.1.8. Include a customer complaint/feedback system for correction of validated complaints and to inform the customer of corrections. The QC Plan shall describe how users or other interested parties may identify problem areas or issues to the Contractor. The customer complaint/feedback program shall be compatible with the reporting and communications systems of the QC Plan;

1.6.1.9. Describe methods and procedures for routine and urgent communications with the Government.

1.6.1.10. Provide electronic daily QC inspection reports to the Contracting Officer’s Representative (COR) no later than 0900 the next working business day.

1.6.2. QUALITY ASSURANCE. The Government will evaluate the contractor’s performance under this contract in accordance with a Quality Assurance Surveillance Plan (QASP) that is tailored specifically to this contract. The QASP will be used to evaluate Contractor actions while implementing the PWS. It is designed to provide an effective surveillance method to monitor Contractor performance for each objective listed on the Performance Requirements Summary (PRS). This plan is for the Government’s use and is not provided to the Contractor for any purpose, however, the Government will provide copies of inspections performed by the Government to assist in identifying areas that are not acceptable and need corrective actions. The Contractor is solely responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved. The standards of performance of services performed under this contract are listed in the PRS. The PRS is referenced in Technical Exhibit E.

1.6.3. RECOGNIZED HOLIDAYS. Contractor performance shall not be required on the legal federal holidays listed below. Holidays occurring on weekends will be observed as directed by the published Army calendar.

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday. This list of holidays relates to Government duty days, and is not intended to supplement or otherwise alter the provisions of the Wage Determination regarding paid holidays.

1.6.4. STANDARD HOURS OF OPERATION. The Contractor shall perform the services required under this contract during standard Hours of Operation, 7:30 a.m. to 4:30 p.m. CST. Standard workdays will be Monday through Friday, excluding legal federal holidays.

1.6.4.1 OTHER THAN STANDARD OPERATING HOURS. The Contractor may request authorization from the Contracting Officer to work outside of the standard hours of operation if necessary. The Contractor shall NOT work outside of the standard hours of operation unless they have received written authorization from the Contracting Officer prior to performing work. Working outside the standard hours of operation shall be at no additional cost to the Government.

1.6.4.2 EMERGENCY SERVICES. The Contractor shall be responsible for providing all personnel and supplies necessary to support all emergency services within one (1) hour of notification by the COR.

1.6.4.3. PHONE ROSTER. The Contractor shall provide a list of emergency call telephone numbers to the Contracting Officer at contract performance start date and not later than two (2) workdays after the effective date of changes.

1.6.5. PLACE OF PERFORMANCE. The work to be performed under this contract shall be performed at Fort Hood, Texas which consists of the Main Cantonment, West Fort Hood, North Fort Hood East range and West range areas. Fort Hood is located approximately 60 miles north of Austin, Texas and 50 miles south of Waco, Texas. The Main Cantonment area is approximately 20 miles west of Interstate Highway 35, Belton, Texas, and adjacent to Killeen, Texas. West Fort Hood is immediately adjacent to the Main Cantonment and North Fort Hood is approximately 25 miles north of the Main Cantonment. Maps of the Main Cantonment, West Fort Hood, North Fort Hood, East range and West range areas are available upon contract award.

1.7. SECURITY REQUIREMENTS. Contractor personnel and any representative of the Contractor entering Fort Hood, Texas, shall abide by all security regulations and shall be subject to security checks. Contractor personnel and property shall be subject to search and seizure upon entering the confines of Fort Hood, Texas, while on Fort Hood, Texas, and upon leaving the confines of Fort Hood, Texas. The Contractor shall be responsible for assuring all Contractor personnel authorized to perform work under this contract obtain installation access as required by DOD Directive 4630.5 - Interoperability and Supportability of Information Technology (IT) and National Security Systems (NSS) 23 April 2007. Government furnished identification shall be returned to the Government when the employee no longer performs work for the Contractor under this contract.

1.7.1. PHYSICAL SECURITY. The Contractor shall comply with FH Regulation 190-8 - Administration and Management of Physical Security 4 March 2011, and be responsible for security of all facilities, materials and equipment utilized during the life of the contract. In case of forced entry or theft, the Contractor shall notify the Provost Marshall’s Office (PMO) immediately and cooperate in the investigation. The contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.8. DISCLOSURE OF INFORMATION. Performance under this contract may require the Contractor to access data and information proprietary to a government agency, another Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge nor release data nor information developed or obtained under performance of this work statement, except as authorized, in writing, by the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as specified in this work statement.

1.8.1. Disclosure of information regarding operations and services of the activity to persons not entitled to receive it, or failure to safeguard any classified information that may come to the Contractor (or any persons under the Contractor’s control) in connection with work under this work statement, may subject the Contractor, Contractor’s agent, or employees to criminal liability under 18 U.S. § 793 : US Code - Section 793: Gathering, transmitting or losing defense information and 18 USC § 798 - Disclosure of classified information. Neither the Contractor, nor the Contractor’s employees, shall disclose or cause to be disseminated, any information concerning the operations of the activity that could result in, or increase the likelihood of, the possibility of a breach of the activities’ security or interrupt the continuity of its operation.

1.8.2. The Contractor shall direct to the KO all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

1.8.3. Inquiries received by the Contractor for work performed under this contract shall be referred to the Government for evaluation under Public Law 93-502, 5 U.S., and Section 552 - Freedom of Information Act of 1975. The determination of whether records will be released will remain with the Government. The Contractor shall be responsible for search and submission of records upon request by the Government.

1.8.4. The Contractor shall not release any information (including photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the Contracting Officer. All documentation showing individuals’ names or other personal information will be controlled and protected. The provisions of Public Law 93-579, 5 U.S., and Section 552a - Privacy Act of 1974 shall apply

1.9. KEY CONTROL. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost, misplaced and/or are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that insures physical security is protected at all times. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

1.9.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock(s); however, the Government, at its option, may replace the affected lock(s) or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock(s) shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.9.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.10. ACCESS TO SECURE AREAS. Contractor employees will be allowed access to facilities when properly identified on the Contractor’s employee roster, wearing identification badges, and complying with local security procedures. All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

1.11. SAFETY STANDARDS. The Contractor and his employees shall comply with accepted industry safety standards including applicable safety precautions and guidelines contained in these publications at all times while performing work under this contract:

· EM-385-1-1 Safety and Health Requirements;

• AR 385-10 Army Safety Program

• 29 CFR 1910 Occupational Safety and Health Standards (General Industry).

1.11.1. HOT WORK. The Contractor shall obtain approval from the Fort Hood Fire Department (288-5820) prior to performing any hot work or work that will require the use of an open flame. All Contractor work performance shall be in accordance with FH 420-1, Fire and Emergency Services.

1.12. SAFETY PLAN. The Contractor shall develop and implement a safety program for employees performing work under this contract. The Contractor shall submit the safety plan to the KO no less than ten (10) calendar days prior to contract start date. Revisions shall be submitted five (5) calendar days prior to effective date of change.

1.12.1. PERMITS. The Contractor shall obtain all required licenses and permits for performance of work, in compliance with all applicable federal and state laws.

1.13. ACCIDENT REPORTING. The Contractor shall comply with all OSHA reporting requirements and DA PAM 385-40, Army Accident Investigations and Reporting 18 March 2015, for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the COR within four (4) hours of each such occurrence, whenever an accident involving personal injury occurs. A written accident report shall be delivered to the COR within one (1) work day of occurrence.

1.14. SAFETY MEASURES. Workers shall be trained in appropriate safety measures and shall not place materials, machines, or other equipment in traffic lanes or other locations that could create safety hazards. When any overhead glazing work is being performed, the Contractor shall ensure that safety devices are placed and signs are posted to keep the public away from the work site. The signs shall be 2 ft. wide and 3ft. in height easel type with writing on both sides that state “Overhead Glazing Work in Progress” and also contain the company name, phone number and current contract number. The writing shall be in 3” block lettering that contrasts with the background of the sign. The safety devices shall consist of safety traffic cones or barricading tape. The safety devices and signs shall be clearly visible by the public, placed in locations that shall ensure the devices are effectively protecting the public and worksite. Contractor employees shall yield to all foot traffic.

1.14.1. The Contractor shall maintain a safe job site, clean and free of all foreign debris during progress and upon completion of work.

1.14.2. The Contractor shall remove unserviceable parts and components from Government property, unless otherwise directed by the KO.

1.14.3. The Contractor shall be responsible for the enforcement of all safety requirements (including all fall safety requirements) for any work performed under the contract. If the Contractor fails or refuses to promptly comply with safety or environmental requirements, the COR may request the Contractor to stop working on all or part of the work until satisfactory corrective action has been taken. No part of the time lost, due to any such stop work request, shall be made the subject of a claim for extension of time or for excess costs or damages to the Contractor.

1.15. INTERFACE WITH GOVERNMENT OPERATIONS. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

1.16. DAMAGE REPORTS. In all instances where Government property or equipment is damaged by the Contractor, the Contractor shall provide a verbal report to the KO within four (4) working hours of the occurrence. A written damage report shall be delivered to the KO within one (1) working day of the occurrence, explaining the circumstances of the accident and the extent of damage. The Contractor shall bear all costs of repairing or replacing damaged property.

1.17. ENERGY CONSERVATION. The Contractor shall observe energy conservation policies in accordance with (IAW) FH Reg. 420-9, Energy Conservation Program 24 April 2014. Contractor personnel shall practice utilities conservation and shall operate under conditions that preclude waste of government furnished utilities.

1.18. FRAUD, WASTE, AND ABUSE. The Contractor shall be responsible for maintaining proper conduct and good discipline within Contractor occupied work area(s). Contractor personnel shall be encouraged to be alert to and report to the COR suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the Government observed during or in the performance of this contract.

1.18.1. PARTS AND MATERIALS. All parts and materials used by the Contractor shall be new and meet the original manufacturer's specifications. The only exception to this policy is if the part requiring replacement is no longer manufactured and new parts are no longer available. The Contractor shall submit a written request, to the Contracting Officer, to substitute a used or rebuilt part. This request shall include evidence of Contractor's attempt to obtain the part as new, as well as evidence that the used or rebuilt part will function properly for a reasonable period of time and hold a warranty. Upon receiving written approval by the Contracting Officer, the Contractor shall provide used or rebuilt parts or materials.

1.19. RECYCLING. The Contractor shall observe recycle program policies established by Fort Hood and published in FH Reg. 420-6, Recycle Program 18 November 2014.

1.20. FIRE PROTECTION. The Contractor shall comply with AR 420-90, Fire and Emergency Services 4 October 2006, and FH 420-1, Fire and Emergency Services 1 September 2007, for fire protection and fire prevention.

1.21. SMOKING. The Contractor shall comply with AR 600-63, Army Health Promotion 14 April 2015, which establishes uniform policies governing the use of tobacco products in Government facilities and on Fort Hood.

1.22. ENVIRONMENTAL REQUIREMENTS. The Contractor shall comply with all federal, state, and local environmental protection laws, regulations, and standards referenced in FH Regulation 200-1, Environment and Natural Resources, 15 July 2004. The Contractor shall comply with all other environmental requirements for clean air, clean water, and toxic substances control (TSCA), pollution control, and resource conservation and recovery (RCRA). The Contractor shall designate an Energy Conservation Monitor and a Recycling Monitor in writing to the KO no later than ten (10) days prior to the contract start date. All environmental protection matters or questions shall be coordinated with the COR and the Directorate of Public Works (DPW) Environmental Division, located at building 4622.

1.22.1. ENVIRONMENTAL MANAGEMENT SYSTEM (EMS). Fort Hood has implemented an EMS to proactively deal with the environmental impacts of its processes, activities, and services. Fort Hood offers EMS General Awareness Training in the form of a twelve (12) minute video available at https://lmp.hood.army.mil. The Contractor shall ensure that employees, and subcontractors hired receive EMS General Awareness Training. The Contractor shall also ensure that all goods and services used under this contract do not deviate from the installations environmental policies, objectives and targets of the EMS. The Contractor shall maintain a record of the training, and submit a roster to the KO or designated representative. This training shall be completed within thirty (30) days after contract start date and within 15 days of a new hire start date.

1.22.2. HAZARDOUS MATERIALS. All materials including “Hazardous Materials” on Fort Hood must be approved by the DPW Environmental Division at building 4622, prior to use. All materials (grease, oil, lubricants, etc.) utilized on this contract shall contain a Safety Data Sheet (SDS). An approval request for each material proposed for use shall be submitted to the COR utilizing the “HAZARDOUS MATERIAL AUTHORIZATION REQUEST” form, reference TE D.

1.23. CONTRACTOR PERSONNEL. The Contractor shall provide a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. Personnel performing work under this contract shall remain employees of the Contractor and will not be considered employees of the Government. Contractor employees may experience minor delays associated with entering secured areas or locating customers.

1.23.1. CONFLICT OF INTEREST. The Contractor shall not employ any person who is an employee of the United States Government or the Department of Defense (DOD), either military or civilian, if such employment would create a conflict of interest or be contrary to the policies contained in DOD Joint Ethics Regulation (JER), DOD 5500.7-R.

1.23.1.1. CONDUCT OF PERSONNEL. The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reason of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the KO if such action is necessary in the interests of the Government. IAW DOD Joint Ethics Regulation 5500.7-R and 18 USC § 1382 - Entering military, naval, or Coast Guard property 13 April 2006, the installation commander has the authority to bar individuals from the installation. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

1.23.1.2. Contractor personnel shall not wear any part of a military uniform while performing contract duties, nor clothing such as exercise suits, shorts, or tank tops. There shall be no objectionable messages or phrases on the clothing.

1.23.2. MINIMUM PERSONNEL REQUIREMENTS. All Contractor personnel shall be able to read, write, and speak the English language. The Contractor shall be responsible for continually reviewing industry codes and standards, and State requirements to obtain certification for new licensing requirements as they are mandated.

1.23.4. SEARCH AND SEIZURE. Contractor personnel and property shall be subject to search and seizure upon entering the confines of Fort Hood, Texas, while on the installation, and upon leaving the confines of Fort Hood, Texas.

1.23.5. INSTALLATION ACCESS. The Contractor shall be responsible for assuring all Contractor personnel authorized to perform work under this contract. The Contractor shall obtain installation access as required by DOD Directive 4630.5, Interoperability and Supportability of Information Technology (IT) and National Security Systems (NSS). Government furnished identification shall be returned to the Government when the employee no longer performs work for the Contractor under this contract.

1.23.6. CONTRACTOR REPRESENTATIVES. The Contractor shall provide the name of the authorized representative who will have the authority to bind, act, or make decisions on all matters pertaining to the contract. The name and telephone number of the Contractor authorized representative shall be provided to the Contracting Officer prior to contract performance start date.

1.23.7. LEAD TECHNICIAN AND ALTERNATE. The Contractor shall provide the name and telephone number of a Lead Technician and alternate who will be performing the work under this contract to the Contracting Officer prior to performance start date. The Lead Technician and alternate shall have been regularly engaged in providing glass and glazing services for a minimum of three years. The Contractor shall furnish documentation to provide evidence of the required experience with their bid submittal. Failure to provide the documentation of experience will be considered non-responsive. The Contractor shall furnish documentation in the form of a brief company history.

1.23.7.1 ALTERNATE LEAD TECHNICIAN. The Alternate Lead Technician shall not sit in the capacity of the Lead Technician for more than two weeks at a time. The use of telephone recording or answering services is not an acceptable means to satisfy this contract requirement. The Contractor shall verbally notify the Contracting Officer of changes as they occur and provide written changes not later than 24 hours after effective date of the change.

1.23.8. IDENTIFICATION BADGES. Contractor personnel on duty shall wear Contractor provided identification badges displaying at a minimum: company name, employee name, employee photo, contract title, contract number, and contract expiration date. Identification badges shall be worn on the front upper outer garment and visible at all times. Contractor shall turn in employee identification badges to the Contracting Officer upon termination of employment or completion of the contract.

1.23.9. PERSONNEL LIST. The Contractor shall provide in writing to the Contracting Officer a list of all Contractor employees no later than five (5) calendar days after the contract performance start date. The list shall include each employee's name, job title, telephone numbers and employment date with the Contractor, and a legible photocopy of each employee's certifications and licenses. The Contractor shall revise and resubmit it to the Contracting Officer within five (5) calendar days of any changes of personnel.

1.24. IDENTIFICATION OF CONTRACTOR EMPLOYEES. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as Contractor employees to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as Contractor products or that contractor participation is appropriately disclosed.

1.25. VEHICLE REGISTRATION. Contractor personnel operating motor vehicles on the installation shall have a valid state operator’s license for the category of vehicle being operated and shall comply with FH Reg. 190-5, Fort Hood Traffic Code, 30 April 2013, regarding motor vehicle use on the installation. All vehicles entering the Fort Hood installation shall have a valid license plate, and current vehicle registration.

1.25.1. CONTRACTOR VEHICLE IDENTIFICATION. Contractor owned or privately owned vehicles used in the performance of services under this contract on this installation shall be marked with the Contractor’s company name in 3” block letters or a company logo of a color that contrasts with its background on both sides of the vehicle. Contractor’s operating multiple Contractors owned vehicles on the installation may be required to place identifying numbers on the front and rear bumpers of the vehicles. The Contractor shall provide the Government an electronic photograph of the company logo. The Contractor shall provide a list of vehicles (with their corresponding unique identification numbers) to the Contracting Officer five (5) calendar days after contract award date and one (1) day after any vehicle changes.

1.26. FILES. The Contractor shall maintain complete and accurate files of documentation required under the terms of this contract in accordance with AR 25-1, Army Information Resources Management Program, and AR 25-400-2, Modern Army Record Keeping System. The Contractor shall not allow access to the files by any government agency, non-governmental agency, or individual unless specifically authorized by the Contracting Officer. Files shall be made available to the Contracting Officer upon request. All files will become the property of the Government and shall be turned over to the Contracting Officer at the completion or termination of this contract.

1.27. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5 Post award Orientation. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

PART 2

DEFINITIONS and ACRONYMS:

2.1. DEFINITIONS

2.1.1. Acceptable Quality Level (AQL). The maximum percentage defective that, for the purpose of a sampling inspection, can be considered satisfactory on the average. It is the allowable deviation from a standard before the Contracting Officer will reject the specific service. An AQL does not imply that the Contractor may knowingly perform in an unsatisfactory manner, but rather exerts a realization that perfect performance is not possible.

2.1.2. Quality Assurance (QA). Those actions taken by the Contracting Officer to determine that the services received meet the contract requirements.

2.1.3. Quality Control (QC). Those actions taken by the Contractor to ensure that the standards and requirements of the contract are met.

2.2. ACRONYMS

PART 3

GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES

3. GOVERNMENT FURNISHED PROPERTY. The Government will provide access to the Fort Hood compost center and solid waste landfill for use under this contract per Fort Hood implemented policies.

PART 4

CONTRACTOR FURNISHED PROPERTY

4.1. GENERAL INFORMATION. The Contractor shall provide everything necessary to fulfill the requirements of the contract. Contractor furnished property shall meet applicable federal, state, local, and Army laws, codes, and regulations. Contractor furnished property is subject to Government inspection.

4.2. COMMUNICATION EQUIPMENT. The Contractor shall provide a system of communication between the main office, all Contractor-furnished vehicles, key Contractor personnel, and the Government. The communications system shall be capable of transmitting and receiving from all locations on the Fort Hood military reservation where contract work is to be performed. Citizen band radios will not be acceptable. Cellular telephones are acceptable. Contractor employees shall carry the portable communication unit assigned to them at all times while on the installation. In the event the Contractor needs access to the airfields (runways, airfield ramps), the Contractor shall coordinate with Robert Gray Army Airfield (building #91039) and Hood Army Airfield (building#7016) to establish a means of two-way radio communication with the control towers at these airfields.

4.3. PROPERTY GUIDELINES. Contractor's property shall be equipped with protective and safety features, in good repair, and clean in appearance. The Contracting Officer has the right to require the Contractor to remove Contractor furnished property from the installation that is inoperable or unserviceable for any reason.

4.4. MATERIALS. Materials shall conform to the respective specifications and other requirements specified below. All glass shall conform to Federal Specifications No. DD-G-451D and shall be the types, qualities and thicknesses as herein specified. Materials found to be unsuitable or non-conforming to commercial practice shall be replaced at no additional cost to the Government.

a. Tempered insulated glass shall consist of two plates of glass spaced ½” apart. Glass shall conform to Federal Specifications No. DD-G-451, type I, class I, quality q5, and double-strength glass for sizes up to and including 12 square feet.

b. Tempered Plate glass shall conform to Federal Specifications No. DD-G-451, type I, class I, quality q3, ¼” thick.

c. Safety glass shall be ¼”-thick, clear, and shall be “Duplate” or equal.

d. Obscure glass shall be type II, class I, form 3, quality q8, finish f1, as specified in Federal Specifications No. DD-G-451, and shall not be less than 1/8” thick.

e. Tinted tempered plate glass shall be commercial solar bronze glass, or bronze safety laminated glass. The replacement glass in all cases shall match the existing glass in color, type, and thickness. Glass thickness shall not exceed ¼.”

f. Tempered insulated glass shall consist of two tempered, 1/8”-thick plates of glass, spaced ½” apart.

g. Wire glass shall consist of clear polished glass with wire mesh ½” grid, ¼” thick.

h. Fragment Retention Film (minimum 7 Mil.) meeting USACE UFG-08 8716 Fragment Film for Glass.

j. 1/8” Tempered Monolithic Float Glass (Tinted or Clear).

k. ¼” Laminate over ¼” Laminated Insulated Glass Unit (1/2” cavity).

l. Replacement Window-Match existing to extent possible with Royal T- Series or approved equal.

m. Balance or Vent arm combined with glass replacement match existing-not including Force Protection Windows.

n. Tempered Replacement Window.

PART 5

SPECIFIC TASKS

5.1. GENERAL. The Contractor shall provide personnel, management, and any other items and services not government furnished necessary to perform the glazing service function as defined in this performance work statement at Fort Hood, Texas. The Contractor shall perform to the standards and specifications in this contract. The estimated quantities of work are listed in the Bid Schedule of the contract. Glazing services shall include the replacement of broken window and door glass, the repair of associated frames, replacing window screens and other related glazing repair work.

5.1.1. SERVICE CALL WORK. The COR will issue all service call work to be performed under the contract to the Contractor. Customers are not authorized to directly request service call work orders. The Contractor shall respond to, and start work on, service call work requests within two (2) hours after notification from the COR. When a service call is issued, the Contractor shall either work continuously until the window or door opening is repaired. In the event the Contractor cannot perform the repairs the same day, the Contractor shall secure the window or door opening with a piece of plywood; notify the COR and the building POC of the reason for the delay, and provide a detailed report stating what repairs need to be made. The Contractor shall complete the service call work on the next work day unless an additional delay can be justified to the Contracting Officer. An additional service call work order will not be issued for work the following day or any subsequent day. The Contractor shall complete the repairs under the initial service call work request. Payment for service call work requests will be paid under the applicable CLIN dependent upon the type of glass to be replaced or other repairs made. The COR will provide the building location, a building POC and general information concerning the service request.

5.1.1.1. COMMUNICATION. It is imperative that the COR and building POC for a specific service order be aware of the status of the service order. The Contractor shall inform the POC of initial arrival, assessment, temporary status, unexpected delays, completion or expected completion date. If multiple service orders are received, service orders will be given priority rating by the COR.

5.1.1.2. COORDINATION. The Contractor shall coordinate with the building occupant (Service Order POC) when he intends to do work. The Contractor shall NOT enter any Soldiers housing quarters or do any work if the Contractor is not escorted.

5.1.1.3. NON-FAIR WEAR AND TEAR. When Service Call Work is requested and the Contractor suspects abuse (Other than Fair Wear and Tear), the Contractor shall notify the COR immediately for examination of the deficiency prior to the Contractor commencing repair work.

5.1.2. GLASS MEASUREMENTS. Contractor will make exact measurements of glass or other components (window balance, frame material, etc.) needed for repairs and identify specific characteristics of replacement items needed to exactly match items being replaced if possible.

5.1.2.1. CALCULATING COST. CLINS will establish an installed price per S.F. for various types of glass and per linear inch for frame replacement. Window balances will be priced individually by a CLIN as installed items. Contractor will be paid for the exact S.F. installed not including any waste or breakage. The area of each installed glass shall be calculated in square inches based on measurements to the nearest full inch necessary to accurately define the geometric shape and divided by 144 to produce an area rounded no more than two decimal places. Rounding shall always be to the next higher decimal point. Example: 24” x 38” pane = 912 in./144 in. = 6.33 S.F. Multiply 6.33 times the appropriate CLIN price, for instance $25.00 per S.F., The calculation should be 6.33 x $25.00 = $158.25.

5.1.3. WORK AREA. Contractor shall keep his work area clean at all times and shall correct any unsafe condition(s) in connection with his work as directed by the COR. Building equipment or furniture will be moved clear of work areas and repositioned by the Contractor unless directed otherwise by the COR. Drop cloths shall be used by the Contractor to protect equipment, furniture, and building surfaces from damage during operations. The Contractor is to provide plywood placed in front of the vehicle when moving heavy equipment in locations that could possibly damage the grass and landscape sprinkler systems. The Contractor shall not damage grass or shrubs with work vehicles.

5.1.4. SERVICE CALL WORK REPORTS. During working hours, prior to leaving the installation, the Contractor shall deliver a signed, dated, legible copy of the repair order to the COR, indicating the deficiency reported, the repairs performed, the arrival and departure times, if unable to complete the repair, provide the reasons why and an estimated time when the repairs will be completed. For service call work that occurs after working hours, the Contractor shall submit the completed repair work order to the COR the next work visit to Fort Hood.

5.2. GLASS SETTING. Preparation of surrounds (also known as “frames”) and glazing, unless otherwise specified, shall be in conformance with the details and general conditions governing glazing in the Flat Glass Marketing Association (FGMA) Glazing Manual. Aluminum windows, wood doors, and wood windows may be glazed in conformance with one of the glazing methods described in the standards under which they are produced. Beads or stops, which are furnished with the items to be glazed, shall be used to secure the glass in place.

5.3. REPLACEMENT METHODS. Replacement of broken glass shall include all processes necessary to remove broken glass and replace it with new glass of proper size and specified quality. All old putty shall be removed completely. In wood sash, rabbets shall be primed with linseed oil prior to the installation of this new glass. Glass shall be bedded in putty. In steel sash, the glass shall be locked in place with metal glazing chips. In both types of sash, the glass shall then be face-puttied in the same manner as the original glass. Sashes shall be fixed so they cannot be moved until putty has set.

5.4. WORK SITE. The work site shall be clean and free of foreign debris to a standard that includes a thorough sweeping of the interior of the building and policing of the work site exterior to remove debris generated from the initial breakage of glass and/or repair or replacement. The Contractor shall be responsible for proper removal and disposal of all replaced parts.

5.5. ACCEPTANCE. Installed glass shall be protected against damage. After inspection, any labels, paint smears, and spots shall be removed from the glass and the glass shall be washed clean. Any glass damaged or broken during the installation shall be removed and replaced before acceptance, at no additional cost to the Government. Final acceptance of the work shall include acceptance of the cleanliness of the work area. The Contractor shall dispose of all debris off site.

5.6. WINDOW SCREEN WORK. The Contractor shall respond to service work requests to repair or replace window screens located in barracks facilities identified in Technical Exhibit-A. The facilities identified in Technical Exhibit A are not all inclusive. The measurements provided are estimated and do not list all window and screen sizes at these facilities. The Contractor shall replace window screens that are either damaged or missing. The replacement window screens shall be made of the same gauge of metal, and screen material. The Contractor shall match the existing color of both the frame and the screen mesh. The Contractor shall replace screens at barracks locations by lot for the facilities. A lot is identified in this contract as either a group of ten (10) each, twenty (20) each, and fifty (50) each The Contractor shall bill for each lot based upon the number of screens replaced by location and the appropriate CLIN. The Contractor will not be expected to visit a location and replace one (1) screen. In the event a facility does not contain enough damaged or missing screens, the COR will provide another location, near the current location, that requires window screen replacement to complete a lot.

5.7. REPAIR OF ACCIDENTAL DAMAGE. Damage to any Government property and equipment resulting from the Contractor’s negligence is the responsibility of the Contractor and shall be reported to the COR immediately. The Contractor shall repair or replace any Government property and equipment that are damaged, as a result of his operation or negligence, at the Contractor’s expense.

5.8. WARRANTY. The Contractor shall warrant that completed work is free from any defects in labor and materials for one year, beginning on the date of acceptance by the Government. During the warranty period, any work to correct deficiencies in materials or workmanship shall be performed by the Contractor at no additional cost to the Government, as directed by the Contracting Officer.

5.9. WORK CONTROL, RECORDS AND REPORTS. The Contractor shall establish and implement a Work Control, Records, and Reports Plan that includes all work control procedures necessary to ensure the timely and acceptable accomplishment of all contract work requirements and permit tracking of work in progress. The plan shall be submitted to the Contracting Officer ten (10) calendar days after contract performance start date. The Contractor shall be responsible for:

5.9.1. WORK STATUS REPORT. The Contractor shall maintain up-to-date, cumulative service records for each work request. Appropriate record entries shall be made within one (1) working day from the completion of any work item performed on the contract. The status report shall be submitted by 9:00 am the next working day for any work performed. For each instance of work performed, the Contractor shall include at a minimum the following data in the system record: