Attachment_003_-_Quality_Assurance_Surveillance_Plan_(QASP).pdf

Quality Assurance Surveillance Plan For

ON-CALL MACHINE REPAIR AND REPAIR PARTS

PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a standard for the COR of to evaluate progress of work as it is being performed. .

The QASP provides a systematic method to evaluate the services that the Contractor is required to furnish, but not the details of how the Contractor accomplishes the work.

This plan uses inspection as the primary evaluation criteria. This surveillance assures the Government that the Contractor’s performance is acceptable.

Any noncompliance with contract performance is deemed “sub par”. The term “sub par” refers to a support service that does not meet the standard of performance specified in the contract. The Contractor not the Government is responsible for management and quality control actions to meet the terms of the contract. The methods of surveillance recognize that unforeseen and uncontrollable problems do occur. Effective management and use of a quality control plan will allow the Contractor to operate within the specified surveillance requirements. QA’s are expected to be objective, fair, and consistent in evaluating Contractor’s performance against the standards.

1. PROCEDURES

1.1 Quality Assurance Schedule

The Contractor’s performance will be evaluated on a daily/weekly/monthly basis, to ensure the scope of work remains on schedule. Surveillance

In accordance with the Statement of Work the Senior Contractor reviewer (SCR) will maintain close contact with the COR to ensure the progress and scope of work is acceptable..

All surveillance inspections made by the QA will be recorded on a Government or locally devised form. Documentation will record the Contractor’s past performance. The completed form(s) becomes the official Government record of the Contractor’s performance.

When surveillance detects unacceptable service, the COR will record the information on the checklist and request the Contractor to verify via email the unacceptable service. The Contractor will be required to resubmit the corrected topic review pages. The results will be recorded on the checklist.

3. Method of Surveillance

Sampling

Random inspections to verify adherence to proscribed procedures may occur at any time.

2. UNACCEPTABLE PERFORMANCE

When performance is deemed unacceptable, the COR will so inform the Contractor’s Senior Contractor Reviewer, explain why, and request confirmation from the SCR via email. By submitting the email confirmation, the SCR is only acknowledging notification of unacceptable performance, not admitting fault. Disputes in surveillance should be referred to the Contracting Officer.

The COR will notify the Contracting Officer of sub par performance. If any services do not conform to contract requirements, the Government may require the Contractor to reperform the contract requirements at no increased cost to the Government. When sub-par performance cannot be corrected by re-performance the Government may:

• Require the Contractor to take action necessary to ensure future performance conforms to contract requirements.

• Reduce the contract price to reflect the reduced value of the services performed.

If the Contractor fails to promptly re-perform the services, or to take the necessary action to ensure that future performance conforms to contract requirements, the Government may:

• By separate contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service or:

o Issue a Cure Notice o Issue Show Cause Notice o Terminated the contract for Convenience o Terminate the contract for Default

3. SURVEILLANCE GUIDE

The QASP Surveillance Guide defines the performance objective and shows the pertinent portion of the Performance Work Statement, the Performance Threshold and the Government’s Method of Surveillance for this contract.

Performance Objective Performance Threshold Method of Surveillance

Government POC will contact Contractor POC for On-call Service and/or Repair Parts purchase

100% adherence COR acceptance

CONTRACTOR to send a qualified Service Technician to RIA to evaluate problem and propose repair solution.

As stated in SOW

100% adherence within 5 days of COR notification.

Project COR acceptance

Contracted Service Technician to perform repair/ replacement of any needed parts ASAP, pending availability of repair parts

100% adherence with 1 year warranty on parts

COR acceptance