W81K04-25-R-CACM -Culture Assessment and Change Management.pdf

W81K04-25-R-CACM

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; it is not a Solicitation (i.e.

Request for Proposal, Request for Quotation, or Invitation for Bids) or an indication that the Health Readiness Contracting Office (HRCO) will contract for the services contained in the RFI. This RFI is part of a Government market research effort to determine the scope of industry capabilities and interest and will be treated as information only. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responses to this RFI are strictly voluntary and the Government will not pay respondents for information provided in response to this RFI.

Responses to this RFI will not be returned and respondents will not be notified of the result of the review. If a competitive solicitation is issued, it will be announced on the System for Awards Management website https://sam.gov at a later date, and all interested parties must respond to that Solicitation announcement separately from any response to this announcement.

This RFI does not restrict the Government's acquisition approach on a future Solicitation.

RESPONSES: Respondents to this RFI are to describe their interest and ability to perform the requirements summarized below in the description of the requirement. Provide a capability statement that includes, as a minimum, the following information: brief description of your product (including functions and salient characteristics), company's name and address, point of contact, cage code, phone number, fax number, e-mail address, and business size as it relates to your North American Industry Classification System (NAICS) for this product.

Responses should be formatted as either MS Word (.doc) or Adobe Portable Document Format (.pdf) and should be limited to a maximum of ten pages. Proprietary/Competition Sensitive information (appropriately marked) will be protected from disclosure to the greatest extent practical, however it is preferred that respondents do not provide proprietary or otherwise restricted responses. No faxes, courier delivered, or telephone inquiries/submissions will be accepted.

Responses should be submitted to Walter Epps, Procurement Analyst at walter.o.epps.civ@health.mil no later than 12:00 PM Central Time, date, 17 October 2024.

DESCRIPTION OF REQUIREMENT: Over the past decade, the Military Health System (MHS), and by extension the Army Office of the Surgeon General (OTSG) / US Army Medical Command (MEDCOM), has undergone significant restructuring. As a result of these changes, Army Medicine functions have been distributed across various Army commands (e.g., medical logistics transitioned to Army Medical Logistics Command (AMLC), a direct reporting unit Army Materiel Command (AMC)). These changes have resulted in a complex oversight role that requires the integration of OTSG / MEDCOM HQ and the Medical Readiness Commands (MRCs) across various levels of the Army and the Defense Health Agency. Additionally, the OTSG / MEDCOM consolidated from two separate headquarters, to a single, dual-hatted, ONESTAFF organization, with split operations in Falls Church, VA and Joint Base San Antonio, TX. This restructuring requires the leadership to not only reassess the current functional alignment, but also to make the necessary changes to the organizational structure. Leadership has already identified areas where realignment can enhance efficiency and support Army and DoD strategic goals. Given these significant changes, leadership at this critical juncture must assess the current organizational culture to ensure that staff members across the organization understand the strategic priorities and feel empowered to be part of the mailto:walter.o.epps.civ@health.mil ongoing changes rather than feeling negatively impacted by them.

The primary objectives of the organizational cultural assessment are:

• To conduct a comprehensive organizational cultural assessment to understand the current cultural dynamics and their alignment with the organization’s mission and values.

• To develop a phased change management strategy that fosters a culture of empowerment, engagement, and positive adaptation to change.

• To implement the initial phases of the change management plan, ensuring that staff feels supported and motivated during the reassessment and realignment of functions and organizational structure.

Additional requirements are as follows:

• Detailed cultural assessment report with gap analysis.

• Phased change management strategy document.

• Initial implementation progress report, including staff feedback and recommendations for subsequent phases.

The goals of the RFI:

Organizational change can create stress for members of the organization which can inhibit adoption of changes and limit effectiveness of the realignment and efficiency of mission accomplishment. The OTSG / MEDCOM seeks vendors who are able to conduct a cultural assessment of the OTSG / MEDCOM headquarters and the MRC headquarters, provide the requested deliverables, and guide the organization through the next phase of transformation in a way that allows staff members to be a part of the process, empowered by the changes, and supportive of the alignment to accomplish Army and DoD strategic imperatives.

QUESTIONS FOR INDUSTRY: The Government desires that respondents offer their experience and recommendations on the following questions related to organizational cultural assessment and change management.

1. Do you have past experience conducting cultural assessments for large organizations and providing reports with gap analyses? Can you provide examples?

2. Do you have past experience creating phased change management strategy documents? Can you provide examples?

3. Do you have past experience guiding organizations through implementation of structural change and providing reports, staff feedback, and recommendations for subsequent phases?

Can you provide examples?

4. What mechanisms for providing feedback would you recommend for large scale organizations?

5. Do you have templates in place for cultural assessment and reporting?

6. Describe how your product meets or exceeds the requirements in the “Description of Requirement” in this RFI.

7. Describe the timeframe you would require to conduct this analysis and provide a report?

8. What challenges do you see, if any, with conducting the assessment and guiding the organization as described above?

9. What is your company’s primary NAICS code? What NAICS code would you anticipate for a requirement for services necessary to meet the Government’s objective?

10. What is your commercial pricing structure for this product (e.g., monthly fee)?

11. Should the Government publish a formal solicitation, do you anticipate any challenges preparing a competitive price proposal to provide services based on some or all of the characteristics described above? Do you anticipate any perceived barriers to competition? If so, please specify.

12. What labor categories are required to perform these services (e.g., Project Manager)?

13. What methods do your company use to conduct culture assessment (e.g., surveys, on-site assessments, etc.)? What is industry’s preferred method and why?

14. Do you have a GSA Schedule Contract? If so, provide your GSA contract number and other pertinent information for your product.

15. Do you have any comments on the requirements described above? If so, please specify.