A.09.03_Solicitation_Questions_and_Answers.docx

Solicitation Questions and Answers

1. What is the expectation of goal achievement during the contract period? 1st year? End of the option year?

a. Answer: The expected outcome for the overall contract is that Madigan is recognized in the community as a High Reliability Organization with measures of zero preventable harm, employees feel valued, providers believe their patients receive the highest quality care and patients want to receive their health care at Madigan. The incremental measures of success are going to be linked to the commander's strategic goals.

2. Is the organization looking to tackle all of these goals simultaneously or in a phased approach?

a. Answer: The expected outcome for the overall contract is that Madigan is recognized in the community as a High Reliability Organization with measures of zero preventable harm, employees feel valued, providers believe their patients receive the highest quality care and patients want to receive their health care at Madigan. The incremental measures of success are going to be linked to the commander's strategic goals.

3. Is there a delivery time limit for the training seminars? 1 day? 2 hours? Other?

a. Answer: The quarterly training seminars are usually 2 days but may be 1 day depending on the learning objectives of the seminar.

4. Will the requested number of training seminars (quarterly) and onsite coaching sessions (minimum 12) apply separately to each of the Washington and California facility locations?

a. Answer: No, all seminars will be held in the JBLM location, depending on assessment and need onsite coaching sessions may be at either location but this has not occurred for the past year. All onsite coaching visits have been at JBLM.

5. Are the training seminars limited to just the identified group of leaders/supervisors or is there desire to expand training to organizational staff?

a. Answer: Training seminars are progressive in nature. Some are open enrolment to the entire staff some are targeted enrollment.

6. Would you please confirm we have until 11/7/2016 to submit our quote for the High Reliability RFQ for Madigan?

a. Answer: The solicitation and all required documentation (including past performance) submitted with your bid/quotes, are due by 7 November 2016, 1000 PST.

7. You have line items with separate pricing. Please confirm that you prefer a quote on all line items separately.

a. Answer: Yes, you will need to provide a quote for all line items listed in the solicitation to be considered for this requirement.

8. Do you prefer we quote on all items?

a. Answer: Yes, see answer to question 7.

9. Item 1006 - Does the Army have a preferred technology supplier for the web-based dashboard item it prefers me to use? Tableau is one solution which has an agreement with the Army already. I want to quote on preferred existing providers to the Army. I am happy to provide a quote, but need to know if you want the item priced without the cost of the Army’s existing license of its existing suppliers.

a. Answer: There is no preference, capabilities, report examples, and IT support requirements of proposed products should be submitted with bid.

10. Item 1005 - Similar question for the web-based leadership rounding app. I have used several and know the US Government has a Vocera Care Rounds license. Again, I can use that option or others and need to know how to quote this option if you have existing preferred technology providers.

a. Answer: There is no preference, capabilities, report examples, and IT support requirements of proposed products should be submitted with bid.

11. Please clarify the term “EVA” included in ITEM NO 0001, 1001, and 2001.

a. Answer: EVA= EVALUATION

12. Please clarify the number of days the baseline assessment should be in ITEM NO 0001, 1001, and 2001 so pricing and travel can be estimated.

a. Answer: The contractor’s evaluation and assessment should be thorough and conducted in the time limits provided. There is no specific number of days for these items.

13. Please clarify the number of days the follow up visits should be in ITEM NO ITEM NO 0002, 1002, 2002 so pricing and travel can be estimated.

a. Answer: 1-2 days per visit

14. On page 38 of the RFQ Task 4.2 states “the contractor shall conduct four quarterly follow-up assessments in comparison to the baseline evaluation”, but on page 3, the CLIN structure outlines 1 baseline visit and 3 follow up visits as two separate line items. Please clarify the total number of follow up assessments outside of the baseline assessment and if this total holds true in both the base and the option years.

a. Answer: 4

15. Please clarify the number of days the quarterly training seminars should be in ITEM NO 0004, 1004, 2004 so pricing and travel can be estimated.

a. Answer: 1-2 days based on needs assessment

16. Please clarify the number of days for each of the “12 onsite coaching visits” should be in ITEM NO 0007, 1007, 2007 so pricing and travel can be estimated.

a. Answer: 1-2 days based on needs

17. On page 38 of the RFQ, please clarify if the government means 90% or 90th percentile regarding the HEDIS measures in Task 4.1.6.

a. Answer: Percentile

18. On page 38 of the RFQ, please clarify if the government means 85% or 85th percentile regarding the HCAHPS quality measure in Task 4.1.8.

a. Answer: Percentile