Statement_of_Work_09172017.pdf

STATEMENT OF WORK

APG CAD/E911 Maintenance and Sustainment

17 September 2017

General Information

1. General: This is a non-personal services contract to integrated COTS Computer Aided Dispatch (CAD) and Emergency-911 (E-911) maintenance and relocation services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, other items and non-personal services necessary to support the maintenance and equipment relocation services as defined in this Performance Work Statement (PWS) except for those otherwise stated herein. The Contractor shall perform to the standards in this contract.

1.2 Background: In September 2013, Department of Emergency Services (DES), Aberdeen Proving Ground (APG) acquired, following U.S. Army and Department of Defense (DoD) mandates. A purchase order was awarded E-9 Corporation, which provided a CAD/E-911 solution utilizing proprietary/trademark software designed specifically to DES’s mission requirement. This solution has been successfully deployed and maintained since its implementation. The system is deployed on the U.S. Army network, meets information assurance requirements and is able to support multiple U.S. Army locations, following a hub and spoke concept.

1.3 Scope of Work. The services described in this PWS include the following:

1.3.1 Provided computer aided dispatch (CAD), E911, integrated mapping, WebCAD, voice logging and automatic vehicle location (AVL) licenses.

1.3.2 Relocate and configure five of the eight licensed CAD/E911 workstations from the COOP 911 Center located at APG Edgewood area to the primary 911 Center at the APG Aberdeen Area.

1.3.3 Ensure workstations are fully functional and compliant with NEC requirements.

1.3.4 Provide new software licensing and services to design, configure, install and test a redundant (COOP) CAD/MAP server infrastructure which will be hosted by the APG NEC.

1.3.5 Provide new CAD/MAP licensing and services to design, configure, install and test one (1) CAD workstation at a remote facility from APG. The existing APG CAD/MAP server will be utilized to allow for hub and spoke configuration.

1.3.6 Ensure solutions maintain compliance with U.S. Army information assurance requirements including supporting the migration to risk management framework (RMF).

1.3.7 Provide direct support to designated APG technical and functional representatives.

1.3.8 Maintain all existing CAD/E911 licenses. Option years will include all purchased CAD/E911 software license maintenance and system sustainment support for all modules and capabilities from the base year or expired option years. New software licenses will be full price and future license renewals will be at the software maintenance price.

1.4 Period of Performance: The period of performance shall be for one (1) base period of 12 months and four (4) 12 month option years. The Period of Performance is as follows:

Base Year 30 September 2017 – 29 September 2018 (12 months) Option Year 1 30 September 2018 – 29 September 2019 (12 months) Option Year 2 30 September 2019 – 29 September 2020 (12 months) Option Year 3 30 September 2020 – 29 September 2021 (12 months) Option Year 4 30 September 2021 – 29 September 2022 (12 months)

1.5 Observed Federal Holidays: The contractor is required to perform services on the following federal holidays. (If a federal holiday falls on a Saturday, the Friday immediately before is considered the holiday; if the federal holiday falls on a Sunday, the Monday immediately following is considered the holiday.)

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6 Place of Performance: The bulk of the work to be performed under this contract will be performed at an off-site contractor facility. Additional work in support of CAD/E-911 will be performed on site at other APG facilities/locations in both the Aberdeen and Edgewood Areas as directed by the COR.

1.6.1 Contractor COOP Alternate Worksite Authorization.

1.6.1.1 Authorization for the contractor to work at an alternate worksite under the contract task order/s will be provided by the Contracting Officer. Authorization will state when the contractor can begin working at the alternate worksite and indicate whether all or some of the contractor employees will be impacted by the authorization. Existing contract performance outcomes/ metrics, deliverables and all contract terms and conditions will remain in effect except for the principal place of performance

1.6.1.2 The principal place of performance is the Government facilities outlined in this contract.

1.6.1.3 The Government will not issue Government Furnished Equipment (GFE) for performance of this contract at a contractor alternate worksite. The Government shall not incur any additional cost nor provide additional equipment for contract performance as a result of the Contractor's implementation of an alternative worksite plan.

1.7 Identification of Contractor Employees: All contractor employees shall be identified as such by wearing badges or company-identified attire while performing work under this contract.

Contractor workspace shall contain a sign signifying the space is occupied by “contractor employee(s)” to ensure Federal employees and the public know the individual(s) are not Federal employees. Contractor employees shall initially identify themselves by name and company affiliation when answering the telephone, presenting briefings, and conducting or attending meetings/seminars. All contractor correspondence (written, facsimile, and email display) shall include their company name.

1.8 Government Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with a Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards described TE-1 to the PWS. The QASP defines the performance standards and the maximum acceptable defect rate(s).

1.9 Type of Contract: The Government will award a firm fixed price contract. All work required to successfully perform the PWS shall be incorporated into the contractor’s overall priced proposal. Payments will be rendered upon completion of services on a monthly basis.

1.10 Contracting Officer’s Representative (COR): The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Ensure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; and provide site entry of Contractor personnel.

A letter of designation issued to the COR states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

2. Deliverables.

2.1 Contractor Manpower Reporting (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall supply all the information in the format using the following web address https://contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, KO, or COR; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor’s name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct extensible markup language (XML) data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

2.2 Technical Exhibits

• Performance Requirement Summary (PRS) – TE 1

Schedule of Service – TE 2Technical Exhibits 1(TE 1)

Performance Objective

Paragraph Performance Standard

Acceptable Quality Level

Provide Licenses for CAD/E-911,Integrated Mapping, WebCAD, Voice Logging, AVL.

Para 1.3.1

Maintain 100% of required licenses throughout the life of contract

No deviation from requirement allowed

Workstation relocation.

Para 1.3.2

Relocate 100% of workstations as required. No deviation from requirement allowed

Ensure functionality and NEC requirement for workstations.

Para 1.3.3

Maintain 100% functionality and NEC compliance with workstations.

95% functionality and NEC compliance

Provide software licensing and services.

Para 1.3.4

Provide 100% of required software licensing and services to design, configure, install and test server infrastructure.

No deviation from requirement allowed

Provide new CAD/MAP license.

Para 1.3.5

Provide 100% of CAD/MAP licensing No deviation from requirement allowed

Maintain compliance with information assurance requirements Para 1.3.6

Maintain 100% compliance with information assurance requirements

No deviation from requirement allowed

Provide technical and functional support.

Para 1.3.7

Provide 100% technical and functional support on time and as required.

95% technical and functional support on time and as required.

Contractor Manpower Reporting.

Para 2.1

100% completion of annually complete 100% completion of

No deviation from requirement allowed

Technical Exhibit 2

APG Supplies/Services Base year

Description Qty Maintenance InterAct CAD - Server Software License 1 Maintenance InterAct WebCAD Enterprise 1 Maintenance InterAct GIS Enterprise Server Module 1 Maintenance InterAct AVL Dispatch Server License 1 Maintenance InterAct CAD - API (one-way interface) Fire RMS 1 Maintenance InterAct NCIC Query Only Server Module 1

InterAct CAD Client License (Admin/Backup Position) 2 InterAct NCIC Query Only Client License 2 InterAct GIS Client License 2 InterAct CAD ProQA Interface 2 ESRI ArchEngine Runtime (CAD Embedded) 2

Maintenance InterActCAD Client Licenses 10 Maintenance InterActNCIC Query Only Client License 10 Maintenance InterAct CAD ProQA Interface 10 Maintenance InterActGIS Client License 10 Maintenance InterAct AVL Dispatch Client License 10 Maintenance InterAct Standard Workstation 10

InterAct Standard Workstation - Quad 2 Standard Monitor (22 inch) 8

E-911 PSAP Server Base/ALI/CAMA Bundle (BAC) 1 E-911 CCM Call Taker License Bundle - 5 Pack 1 E-911 ALI Update System 1 E-911 Workstation TDD Display GUI 5 E-911 System Installation Kit 1

E-911 Tech Refresh 1

Maintenance E-911 PSAP Server Base/ALI Bundle (BAC) 2 Maintenance E-911 CCM Call Taker License Bundle - 5 Pack 1 Maintenance E-911 CCM Call Taker License Bundle - 10 Pack 1

Program Manager - Entry Level 80 Project Manager - Mid Level 270 Administrative Staff - Senior Level 40 Technical Staff V - Mid Level 660 Estimated travel 8

Technical Exhibit 2 Continued

Option Year 1

Description Qty InterAct CAD - Server Software License (T&D) 1 InterAct WebCAD Server Module (T&D) 1 InterAct GIS Server Module (T&D) 1 InterAct AVL Dispatch Server License (T&D) 1 InterAct CAD - API (one-way interface) Fire RMS (T&D) 1 InterAct NCIC Query Only Server Module (T&D) 1

Maintenance InterAct CAD - Server Software License 2 Maintenance InterAct WebCAD Enterprise 2 Maintenance InterAct GIS Enterprise Server Module 2 Maintenance InterAct AVL Dispatch Server License 2 Maintenance InterAct CAD - API (one-way interface) Fire RMS 2 Maintenance InterAct NCIC Query Only Server Module 2

InterAct CADNG Application Server Small (T&D Server) 1

InterAct CAD Client License (Admin/Backup Position) 5 InterAct NCIC Query Only Client License 5 InterAct GIS Client License 5 InterAct CAD ProQA Interface 5 ESRI ArchEngine Runtime (CAD Embedded) 5

Maintenance InterActCAD Client Licenses 15 Maintenance InterActNCIC Query Only Client License 15 Maintenance InterAct CAD ProQA Interface 15 Maintenance InterActGIS Client License 15 Maintenance InterAct AVL Dispatch Client License 15 Maintenance InterAct Standard Workstation 15

InterAct Standard Workstation - Quad 5 Standard Monitor (22 inch) 15

Maintenance E-911 PSAP Server Base/ALI Bundle (BAC) 2 Maintenance E-911 CCM Call Taker License Bundle - 5 Pack 1 Maintenance E-911 CCM Call Taker License Bundle - 10 Pack 1

Program Manager - Entry Level 40 Project Manager - Mid Level 330 Administrative Staff - Senior Level 50 Technical Staff V - Mid Level 460 Estimated travel 6

Option Year 2

Description Qty

Maintenance InterAct CAD - Server Software License 2 Maintenance InterAct WebCAD Enterprise 2 Maintenance InterAct GIS Enterprise Server Module 2 Maintenance InterAct AVL Dispatch Server License 2 Maintenance InterAct CAD - API (one-way interface) Fire RMS 2 Maintenance InterAct NCIC Query Only Server Module 2

Maintenance InterActCAD Client Licenses 15 Maintenance InterActNCIC Query Only Client License 15 Maintenance InterAct CAD ProQA Interface 15 Maintenance InterActGIS Client License 15 Maintenance InterAct AVL Dispatch Client License 15 Maintenance InterAct Standard Workstation 15

Maintenance E-911 PSAP Server Base/ALI Bundle (BAC) 2 Maintenance E-911 CCM Call Taker License Bundle - 5 Pack 1 Maintenance E-911 CCM Call Taker License Bundle - 10 Pack 1

AVL Modem Refresh 20

Multi-Use Application Server (Voice Logger Tech Refresh) 2 24 Port Digital Interface Card 2 Maintenance - Higher Ground Analog Recording Bundle 2

Program Manager - Entry Level 110 Project Manager - Mid Level 380 Administrative Staff - Senior Level 120 Technical Staff V - Mid Level 456 Estimated travel 8

Option Year 3

Description Qty

Maintenance InterAct CAD - Server Software License 2 Maintenance InterAct WebCAD Enterprise 2 Maintenance InterAct GIS Enterprise Server Module 2 Maintenance InterAct AVL Dispatch Server License 2 Maintenance InterAct CAD - API (one-way interface) Fire RMS 2 Maintenance InterAct NCIC Query Only Server Module 2

Maintenance InterActCAD Client Licenses 15 Maintenance InterActNCIC Query Only Client License 15 Maintenance InterAct CAD ProQA Interface 15 Maintenance InterActGIS Client License 15 Maintenance InterAct AVL Dispatch Client License 15 Maintenance InterAct Standard Workstation 15

Maintenance E-911 PSAP Server Base/ALI Bundle (BAC) 2 Maintenance E-911 CCM Call Taker License Bundle - 5 Pack 1 Maintenance E-911 CCM Call Taker License Bundle - 10 Pack 1

Maintenance - Higher Ground Analog Recording Bundle 2

Program Manager - Entry Level 120 Project Manager - Mid Level 310 Administrative Staff - Senior Level 56 Technical Staff V - Mid Level 456 Estimated travel+A12:A33A7:A33A1:A33A1:A33 6

Option Year 4

Description Qty

Maintenance InterAct CAD - Server Software License 2 Maintenance InterAct WebCAD Enterprise 2 Maintenance InterAct GIS Enterprise Server Module 2 Maintenance InterAct AVL Dispatch Server License 2 Maintenance InterAct CAD - API (one-way interface) Fire RMS 2 Maintenance InterAct NCIC Query Only Server Module 2

Maintenance InterActCAD Client Licenses 15 Maintenance InterActNCIC Query Only Client License 15 Maintenance InterAct CAD ProQA Interface 15 Maintenance InterActGIS Client License 15 Maintenance InterAct AVL Dispatch Client License 15 Maintenance InterAct Standard Workstation 15

Maintenance - Higher Ground Analog Recording Bundle 2

InterAct Standard Workstation - Quad 15 Standard Monitor (22 inch) 45

InterAct CADNG Database Server (Tech Refresh) 2 InterAct CAD Virtural Training Server (T&D Tech Refresh) 1 InterAct CADNG Application Server Small (Tech Refresh) 2

E-911 PSPA Server Base Bundle (Tech Refresh) 2 E-911 ALI Update System (Tech Refresh) 2

Maintenance E-911 PSAP Server Base/ALI Bundle (BAC) 2 Maintenance E-911 CCM Call Taker License Bundle - 5 Pack 1 Maintenance E-911 CCM Call Taker License Bundle - 10 Pack 1

Program Manager - Entry Level 440 Project Manager - Mid Level 370 Administrative Staff - Senior Level 80 Technical Staff V - Mid Level 780 Estimated travel 12

Adelphi Supplies/Services

Base year Description Qty

InterAct CAD Client License (Admin/Backup Position) 1 InterAct NCIC Query Only Client License 1 InterAct GIS Client License 1 ESRI ArchEngine Runtime (CAD Embedded) 1

Maintenance InterActCAD Client Licenses 1 Maintenance InterActNCIC Query Only Client License 1 Maintenance InterActGIS Client License 1

InterAct Standard Workstation - Quad 1 Standard Monitor (22 inch) 2

Program Manager - Entry Level 20 Project Manager - Mid Level 30 Administrative Staff - Senior Level 40 Technical Staff V - Mid Level 30 Estimated travel 1

Option Year 1

Description Qty

Maintenance InterActCAD Client Licenses 1

Option Year 2

Description Qty

Maintenance InterActCAD Client Licenses 1

Option Year 3

Description Qty

Maintenance InterActCAD Client Licenses 1

Option Year 4

Description Qty

Maintenance InterActCAD Client Licenses 1

InterAct Standard Workstation - Quad 1 Standard Monitor (22 inch) 2

Program Manager - Entry Level 0 Project Manager - Mid Level 30 Technical Staff V - Mid Level 40

COOP SUPPLIES/SERVICES

Base Year

InterAct CAD - Server Software License 1 InterAct GIS Server Module 1 InterAct AVL Dispatch Server License 1

Maintenance InterAct CAD - Server Software License 1 Maintenance InterAct GIS Server Softwre License 1 Maintenance InterAct AVL Dispatch Server License 1

InterAct CAD Client License (Admin/Backup Position) 5 InterAct NCIC Query Only Client License 5 InterAct GIS Client License 5 ESRI ArchEngine Runtime (CAD Embedded) 5

Maintenance InterActCAD Client Licenses 5 Maintenance InterActNCIC Query Only Client License 5 Maintenance InterActGIS Client License 5 Maintenance InterAct AVL Dispatch Client License 5

InterAct Standard Workstation - Quad 5 Standard Monitor (22 inch) 10

Program Manager - Entry Level 20 Project Manager - Mid Level 60 Technical Staff V - Mid Level 100

OPTION YEAR 1

Description Qty

OPTION YEAR 2

OPTION YEAR 3

Description Qty

OPTION YEAR 4

Description Qty

InterAct Standard Workstation - Quad 5 Standard Monitor (22 inch) 10

Program Manager - Entry Level 0 Project Manager - Mid Level 40 Technical Staff V - Mid Level 80