W56KJD-13-R-0020_APPENDICES.pdf

FOR OFFICIAL USE ONLY - PROCUREMENT SENSITIVE - SEE FAR 2.101 / 3.104

APPENDIX A

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Contracted Aviation Airlift Support

Contract Number: < Upon award, Government will enter Agreement number>

Contract Description: Provide on-call airlift aircraft, both fixed wing (F/W) and rotary wing (R/W), personnel (i.e. crew), equipment, tools, materials/supplies, maintenance, and supervision necessary to perform passenger and personal luggage transportation.

Contractor’s name: <Enter company name.> (hereafter referred to as the contractor).

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored;

• How monitoring will take place;

• Who will conduct the monitoring; and

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the USG may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and USG officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities:

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: <Upon award, Government will enter name.>

Organization or Agency: __________________, Office of ___________________________

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper USG surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COR: <Upon award, Government will enter name.>

c. Other Key Government Personnel - <Upon award, USG will enter name, if applicable. This may include Performance Monitors, Clinical Quality experts, etc. who act on behalf of the COTR to monitor performance.>

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s program manager for this contract:

a. Program Manager / COO - <Enter name.>

b. Other Contractor Personnel - <Enter name(s) or delete these lines if not applicable> Title: <Enter title(s) or delete these lines if not applicable.>

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix, paragraph <10> in the Performance Work Statement (PWS), includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Task ID Indicator Standard Acceptable

Quality Level

Method of Surveillance Incentive

Program Management

Manage priorities, short-term suspense, operational constraints, and other potential flight scheduling impacts

• Problems encountered are minor & resolved in a highly effective manner

95% Periodic Surveillance

• Exercise of

Option

• Positive / Negative

PPIRS

performance evaluations

• Contractor proposed incentive

Develop & deliver initial reports, certifications, and subsequent reports

• Reports are on time & contain required data; de-livered with no re-performance/ rework

• Commercial quality control plan in compliance with ICAO regulations or

ACAR Part 1-11

95%

100%

Inspection

PPIRS

Provide qualified personnel

• Key personnel with appropriate qualifications who speak, read & write

English

• Employees and subcontractors have obtained all necessary certifications and authorizations

100% Periodic

PPIRS

Acceptable

Quality Level

Method of Surveillance Incentive

• Launch, monitor & track A/C flights and maintain flight operations records

• Representative available 24/7 to receive ATM, CONOPS briefings, and final mission

• If at any point an aircraft is grounded for any reason, the contractor provides another aircraft to fulfill the service requirements.

• Coordinate with all airfield operations centers and submit all PPRs

• The A/C Execution Schedule submitted no later than the day prior to execution

• Notification of cancellation within 1 hour of mission cancellation

• Contractor is an approved DoD air carrier, as determined by HQ AMC/A3B and the CARB.

• All aircraft have serviceable first aid kits, fire extinguishers, and all aviation life support equipment IAW with applicable DoD and

CAA standards

Periodic

PPIRS

Acceptable

Quality Level

Method of Surveillance Incentive

Aircraft Requirements

R/W

• A/C equipped with a Ballistic Protection

System (BPS)

• A/C are licensed, registered, maintained, and operated IAW the

ICAO or ACAR Part 1-11

• A/C have appropriate & serviceable safety equipment, ELT, GPS navigation & communications

• A/C service schedules conform to manufacturers recommended servicing intervals

• A/C CAA

regulation and applicable DoD rules and regulations

• A/C meet payload/cargo requirements

• Hazardous material transported IAW USG instructions posted on cargo

PPIRS

Acceptable

Quality Level

Method of Surveillance Incentive

F/W

• A/C service schedules conform to manufacturers recommended servicing intervals

• A/C are licensed, registered, maintained, and operated IAW the

ICAO or ACAR Part 1-11

• A/C have appropriate & serviceable safety equipment, ELT, GPS navigation & communications

• A/C meet payload/cargo requirements

• A/C meet CAA regulation and applicable DoD regulations

PPIRS

incentive

Delivery Requirement

Priorities

• Maintain reliability rate

• Contractor meets delivery requirements times (as defined in paragraph 2.3.4.3)

85% Periodic

PPIRS

Acceptable

Quality Level

Method of Surveillance Incentive

• On-call response times will be 24 or 48 hours

• Contractor meets delivery requirements times (as defined in paragraph 1.4.1)

99% 100%

PPIRS

• Manage operational constraints, and flight impacts

• Cancelled missions rescheduled and flown within 48 hours

• Seating capacity only reduced COO after confirming with the COR or ALO or

KO, when it is demonstrated that the aircraft is incapable of carrying the load required by referring to the aircraft performance charts

100% 100%

PPIRS

Client Satisfaction 10

• Valid customer complaints

• Problems encountered are minor & resolved in a highly effective manner

95% 100%

PPIRS

Acceptable

Quality Level

Method of Surveillance Incentive

Control and care of cargo and passenger baggage

Cargo and passenger baggage arrives at correct location undamaged

99% Periodic Surveillance

PPIRS

5. INCENTIVES

The Government shall use Exercise of Option Period and past performance review and/or any other incentive that was proposed in the contractor’s solution, as incentives. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

7. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

8. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

N/A

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the Contracting Officer.

9. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement.

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor <enter how often> to assess performance and shall provide a written assessment.

<After award, both the contractor’s Program Manager and the COR shall sign this document.>

Signature – Contractor Program Manager

Signature – Contracting Officer’s Representative

---END QASP---

APPENDIX B

Kabul Resupply Locations

Locations

Provinces

Grid coordination

Ghazi Abad

Kunar

Available on request

Sarkano

Khogyani

Nangarhar

Shirzad

Nangarhar

Nanglam

Dangam

Nuristan

Chapadara

Nari

Mace

Barg e Matal

Fayaz Camp

Parun

Dohab

Kamdesh

Ghashay Kandow

Kabul Resupply Locations

Grid Coordinates

Khost

Khost

Sharana

Paktika

Orgon

Bermal

Paktiya

Gomal

Gilan

Ghazni

Azrah

Logar

Lowra

Ajristan

25 Gomishk Wardak

Chak

Omah

Ziruk

29 Giyan Paktika Available on request

Zardalo pass

31 Daymirdad Wardak

32 Jaghato Wardak Available on request

Charkh

Kharwar

Behsood

Kandahar Resupply Locations

Grid coordination

Dwyer

Helmand

Tarin Kowt

Uruzgan

Nilli / Daykundi

Daykundi

Qalat (Eagle & Apache)

Zabul

FOB Wolverine

Zabul

Marjah

Lash Kar Gah

Musah Qualeh

Camp Nathan Smith

Kandahar

Delaram

Nimroz

Deh Rawood

Urguzgan

Shinkai

Gizab

Atghar

Nowbahar

Fahar

Herat Resupply Locations

Grid Coordinates

Qwal-e-Now

Badghis

Chagcharan

Ghor

Farah

Morichaq

Golistan

Camp Zafar

Herat

Shindand

Herat

8 Mangan

Badghi

Kolory

Ghor

Delaram

Nimroz

Jawand

14 Buja Bust Farah Available on request

15 Obeh Herat

APPENDIX C

AAF Wings, FOBs, and FAARPS

205th

Corps

201st

Corps

203rd

Corps

207th

Corps

215th

Corps

209th

Corps

Kabul AW

Kandahar AW

Shindand AB

Herat FOB

MeS FOB

3 Air Wings 3 FOBs 5 FAARPs 2 Contract Fuel Points

Jalalabad FOB

FAARPs 1 Kunduz

2 Gardez

3 Maimanah

4 Ghazni

5 Shorabak

Contract Fuel 1 Bamyan

2 Chaghcharan5

APPENDIX D

Contract Performance Report

Contract Airlift Support On the 1st of every month the contractor is expected to deliver to the Contracting Officer’s Representative (COR) the following information. (This format can be report can vary based on COR approval).

Mission

ID

Type/Profile

(i.e. PAX)

Date of

Origin

Destination

Flight Hours

№ of PAXs

Transported - as applicable

Did the Mission

Occur as originally scheduled per the AMR

Cancellation and/or Reason for Delay - as applicable

APPENDIX E

---NOTHING FOLLOWS---

APPENDIX A