Market_Survey_for_IT_Services.doc

Market Survey for the Maintenance of Government owned Information Technology (IT) equipment at Red River Army Depot.

GENERAL INFORMATION: The U.S. Government appreciates the time and effort taken to respond to this survey. The U.S. Government acknowledges its obligations under 18 U.S.C. §1905 to protect information qualifying as “CONFIDENTIAL” under this statute. Pursuant to this statute, the U.S. Government is willing to accept any trade secret or confidential restrictions placed on qualifying data forwarded in response to the survey questions and to protect it from unauthorized disclosure subject to the following:

1. Clearly and conspicuously mark qualifying data as trade secret or confidential with the restrictive legend (all caps) “CONFIDENTIAL” with any explanatory text, so that the U.S. Government is clearly notified of what data needs to be appropriately protected.

2. In marking such data, please take care to mark only those portions of the data or materials that are truly trade secret or confidential (over breadth in marking inappropriate data as “CONFIDENTIAL” may diminish or eliminate the usefulness of your response - see item 6 below). Use circling, underscoring, highlighting or any other appropriate means to indicate those portions of a single page which are to be protected.

3. The U.S. Government is not obligated to protect unmarked data. Additionally, marked data that is already in the public domain or in the possession of the U.S. Government or third parties, or is afterward placed into the public domain by the owner or another party through no fault of the U.S. Government will not be protected once in the public domain. Data already in the possession of the U.S. Government will be protected in accordance with the U.S. Government’s rights in the data.

4. Confidential data transmitted electronically, whether by physical media or not, whether by the respondent or by the U.S. Government, shall contain any restrictive legend, with any explanatory text, on both the cover of the transmittal e-mail and at the beginning of the file itself. Where appropriate for portions only of an electronic file, use the restrictive legends “CONFIDENTIAL DATA BEGINS:” and “CONFIDENTIAL PORTION ENDS.”

5. In any reproductions of technical data or any portions thereof subject to asserted restrictions, the U.S. Government shall also reproduce the asserted restriction legend and any explanatory text.

6. The U.S. Government sometimes uses support contractors in evaluating responses. Consequently, responses that contain confidential information may receive only limited or no consideration since the Respondent’s marking of data as “Confidential” will preclude disclosure of same outside the U.S. Government and therefore will preclude disclosure to these support contractors assisting the evaluation effort.

DESCRIPTION OF INTENT:

THIS IS A MARKET SURVEY REQUESTING INFORMATION IN SUPPORT OF THE FOLLOWING PERFORMANCE REQUIREMENT. No contract will be awarded from this announcement. This is not a Request for Proposal (RFP) or an announcement of a forthcoming solicitation. Also, it is not a request seeking contractors interested in being placed on a solicitation mailing list. Response to this questionnaire is voluntary and no reimbursement will be made for any costs associated with providing information in response to this market survey and any follow-on information requests. Data submitted in response to this market survey will not be returned. No solicitation document exists at this time, and calls requesting a solicitation will not be answered.

PERFORMANCE REQUIREMENT:

The purpose of this questionnaire is to obtain information on commercial industry capability to satisfy U.S. Army requirements for the maintenance of Government owned Information Technology (IT) equipment at Red River Army Depot (RRAD).

Army Contracting Command (ACC) – Warren, is looking to survey the industry to see what is available to satisfy a possible need for the maintenance of Government owned IT equipment. The requirement includes onsite maintenance service but would include supplying some IT Hardware including but not limited to various computer monitors, printers and scanners, and tower servers.

This effort also contains a requirement for On-Call Maintenance, and several IT positions including A Senior Systems IT Specialist, A System Administrator/Database Administrator, and a System Analyst. More information regarding the details of these positions will be available upon release of the potential solicitation.

This survey is being placed in the market now without the information on the IT positions to let potential offerors have a chance to review the information now and to have an idea of what could be coming, and if they are able to satisfy the requirement. Your survey responses should be based on the information you have in this document and the Attachment. The Government is encouraging any potential offeror who believes they can satisfy this requirement even without knowing everything about the IT positions, to submit a response. Responses can state that Offerors are unsure if they can satisfy the IT positions in their response.

INSTRUCTIONS FOR COMPLETING THE QUESTIONNAIRE:

1. Number each response with the appropriate question number.

2. You do not have to repeat the question in your response.

3. If you cannot answer a question, please indicate “No Response.”

4. If a response will satisfy another question, state: “See response to question XXX.”

5. Include relevant sales media and product manuals. If providing an ACROBAT formatted manual, annotate the manual to indicate which material is applicable to the questions. If preferred, include Internet Web links to locations where animations/videos may be viewed.

6. If your sales media and/or manuals contain a restricted distribution statement, issue a release statement indicating that the restricted material may be distributed to Army personnel involved with this Market Survey.

7. Spell out any acronyms in their first instance.

8. Clearly mark any proprietary information. If applicable, the front page of your response package should state: “Proprietary Information Contained.” Provide a release statement indicating that the proprietary information may be distributed to Army personnel involved with this Market Survey.

Request for Information (RFI) ― Questionnaire

1. Company Name:

2. Are you a large or small business for North American Industry Classification System?

If small business, are you:

Small Disadvantaged – or – 8(a)

In a Hubzone

Service-Disabled Veteran-Owned

Women Owned

3. Mailing Address:

4. E-Mail Address:

5. Point of Contact (POC)/Title:

6. Telephone No:

7. Fax No:

8. How long has your company been in business and what is your experience in providing IT Services/Maintenance to the Government or Private Industry?

9. What is your experience in working with and providing IT Hardware items such as monitors, printers and servers? Do you supply them in large bulk quantities or smaller quantities? Please identify the items that you have provided and in what quantity.

10. Do you have any experience in working with On-Call maintenance? If so, please state what your experience is.

11. If a call comes in for immediate support, would you be able to be on site within four hours of the call?

12. Has your company ever contracted out any of the IT positions mentioned above (The Government acknowledges there is limited information on the positions. Just looking for an idea if a potential offeror might be able to satisfy this requirement)? Please provide a description of any type of IT positions you have contracted out to the Government or any Private Organization.

13. Are you able to meet all of the needs listed in the Work Statement? If not, please list which areas you are unable to meet or which are areas of concern.

14. If a contract was awarded to your firm, how quickly would you be able to begin performing the work?

15. In order to fulfill contract requirements, would you have to increase your workforce?

16. Currently, are you providing any type of IT Maintenance, IT Positions, or supplying any IT Hardware to any Government agency? If you are only producing one, please state which.

17. Any other pertinent information you care to enclose?

Responses to this market investigation questionnaire should be sent via e-mail to Jeffrey Weiss - jeffrey.l.weiss10.civ@mail.mil. You are requested to put “Maintenance of Government owned Information Technology (IT) equipment” in the subject line of the e-mail. You may respond in total or to any part of this questionnaire. Any requests for clarifications of this Survey shall also be addressed to Jeffrey Weiss, and will be published with the appropriate answers at the same web location as this Questionnaire.

Any product literature that cannot be e-mailed may be sent to:

U.S. Army Contracting Command - Warren

CCTA-HDT-B

ATTN: Jeffrey Weiss, Mail Stop 350

6501 E. Eleven Mile Rd.

Warren, MI 48397-5000

Replies to this questionnaire must be received by 3:00 PM (EST) on 06 OCT 2016. Please mark your information “Proprietary”, as you believe appropriate. Your input is voluntary and no compensation will be made for your participation in this survey. We appreciate your cooperation in answering these questions and thank you in advance for your participation.

BE ADVISED that updates to the Maintenance of Government owned Information Technology (IT) equipment or non-proprietary questions from interested parties and responses by the Government will be posted as addenda to the questionnaire.