Market_Survey_First_Defender_Tru_Defender.pdf

MARKET SURVEY QUESTIONNAIRE: FIRST DEFENDER/ TRU DEFENDER REPAIR

QUESTIONNAIRE:

Service Manufacturer

1. Name

2. Mailing Address

3. Website

4. Commercial and Government Entity Code (CAGE)

5. North American Industry Classification Systems (NAICS) number

6. Location of facility

7. Business Size and Eligibility under U.S. Government socio-economic programs and preference

8. How long has your company been in business

General:

1) Is the contractor capable of making necessary repairs or replace parts ensuring the instruments, the FirstDefender RMX or TrueDefender FT will meet the Original

Equipment Manufacturers (OEM) standards?

2) Is the contractor ISO 9000 Quality Management System certified?

3) Can the contractor repair or replace items within 60 days?

4) Can the contractor provide engineering analysis of inoperable detectors to identify root cause weaknesses in order to recommend solutions to reduce further failures?

5) Does the contractor have the expertise or available training to properly perform repairs or make part replacements?

6) Does the contractor have or can they obtain the proper test setup and test parameters to verify the instruments performance?

7) Can the contractor obtain new parts needed to repair or maintain the instruments bringing them back to OEM standards?

8) Will the contractor be capable of providing instruments that meet the Source

Controlled Drawing, especially the Thermofisher Part Number?

9) Is the contractor familiar with the technology needed to ensure the detectors function properly?

Please send responses or questions with the subject line “First Defender /Tru Defender Service” to stephanie.n.thom.civ@mail.mil.