DRAFTPWS.docx

Performance Work Statement (PWS) For Deputy Chief Of Staff Communication Support Services

DRAFT Revised 05 September 2016

PART 1 GENERAL INFORMATION

1. Introduction: United States Forces-Afghanistan (USFOR-A) Deputy Chief of Staff, Communication’s mission is to plan, conduct, and synchronize communication activities to proactively inform local, regional and international media, and counter misinformation in the media leveraging all available means and platforms. Implicit in this mission is properly resourcing Government Public Affairs Personnel and equipment to commands throughout Afghanistan.

2. Background: The information domain is a battlespace and it is one in which United States Forces-Afghanistan (USFOR-A) must take aggressive actions to win the important battle of perception. Communications efforts and in particular Public Affairs (PA) make a vital contribution to the overall effort, and more specifically, to the operational center of gravity: the continued support of the Afghan population. In order to achieve success we must make better use of existing assets and bolster these with new capabilities to meet the challenges ahead. To date, the Insurgents (INS) have undermined the credibility of USFOR-A, the International Community (IC), and Government of the Islamic Republic of Afghanistan (GIRoA) through effective use of the information environment, albeit without a commensurate increase in their own credibility. This is a critical problem for USFOR- A but the consequences for GIRoA are even greater. GIRoA and the IC need to wrest the information initiative from the INS. The main effort of all communications activities is to maintain and strengthen the Afghan population's positive perception of, and support for, GIRoA institutions and the constructive supporting role played by USFOR-A, and the IC.

3. Contract Description:

3.1. Description of Services: The contractor shall provide all personnel, equipment, tools, materials, and other items and non-personal services necessary to perform strategic communications advisement and support services as defined in this Performance Work Statement, except as specified in section 10.2.4. as government furnished property and services at RS Headquarters, Kabul, Afghanistan. The contractor shall perform to the standards in this contract.

3.2. Objectives:

3.2.1. Ensure information effects are achieved in support of the Commander’s strategic campaign objectives.

3.2.2. Provide culturally-attuned, native language outreach to Afghan audiences, media and GIRoA officials.

P a g e

3.2.3. Provide relevant, accurate and timely outreach to International and Troop Contributing Nation audiences, leveraging new media (social media) platforms.

3.2.4. Provide technical expertise/support to the technology supporting this outreach.

3.3. Purpose of this Contract: This PWS outlines the work to be performed in support of efforts to improve and enhance the capabilities of DCOS COMM. This initiative will address efforts to provide the Area of responsibility (AOR), which is the Afghanistan Theatre of Operations, with information on ongoing USFOR-A operations. USFOR-A requires the ability to develop and implement a comprehensive, self-sustaining, long term media operations capability, to include stand-alone studio and regional communication collection and distribution hubs. This initiative also addresses efforts to collect public information and interpret it to support senior leader decision making, specifically regarding the attitudes of the public and the media concerning political, social and economic issues. This initiative will allow Government representatives in USFOR-A to inform key audiences (media and civilian populations internationally and within the region) to achieve desired affects.

3.4. Period of Performance: The period of performance for the base year shall be from date of award for 12 months (365 days) with the option of four additional option years each 12 months (365 days) in length.

3.5. Place of Performance: The primary locations will be Headquarters (HQ), Resolute Support, USFOR-A, HQ, the Afghan Ministry of Defense, and the Afghan Ministry of the Interior, Kabul, Afghanistan, but the contract may require temporary duties at other U.S. bases throughout the AOR.

3.6. Automated Translation Processes: The Government will not accept automated translation or translation through an automated process during the efforts of this contract.

4. Contract Level Management

4.1. Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation, Subpart 42.5. The Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, will meet quarterly, as a minimum, with the contractor to review the contractor’s performance. At these meetings, the contracting officer will apprise the contractor of how the Government views the contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

4.2. Contractor Travel: Contractor will be required to travel CONUS and OCONUS during the performance of this contract. This includes mandatory attendance at pre- and post- deployment training.

PART 2

SPECIFIC TASKS AND REQUIREMENTS

5. Contractor Specific Tasks and Qualification Requirements

5.1. Media Monitoring:

5.1.1. Monitor international, regional, and Afghan media outlets, to include, but not limited to, internet, radio, audio, video, and print.

5.1.2. Provide summaries of stories captured and highlight key strategic quotes and noteworthy phrases, as well as summarize topical trends in recent reporting.

5.1.3. Transfer stories and/or translations into the media monitoring database.

5.1.4. Support the mission (as required) for 24 hour operations.

5.1.5. Display media monitoring information in a clear, concise, and accurate manner.

5.2. EXOVERA Service: Breaking News Alerts with Daily Morning and Evening Reports (English- language news regarding Afghanistan):

· Exovera's 24/7/365 news desk staff will deliver real time customized breaking local, regional, and global news alerts relevant to Afghanistan around the clock from major English-language newswires and media aggregators.

· Human-selected alerts will be pushed immediately and directly to the email addresses of subscribers, as well as posted for subscribers on a website and RSS feeds.

· Subscribers will also receive two daily narrative news reports. This service includes accounts for 100 users authorized by RS.

5.2.1. Deliverables:

5.2.1.1. Afghanistan-specific alerts (performance target 40 alerts/day). Alerts sourced from a mix of international news wire services (AFP, Xinhua, AP), media aggregators, and other online and broadcast news sources. (See Technical Exhibit 1 below)

5.2.1.2. One daily evening report (delivered 1630 local Kabul time) features a wrap up of global and Afghanistan-relevant English-language news. Report includes synopses and links. (See Technical Exhibit 1 below)

5.2.1.3. All services include personalized individual online accounts delivered direct to USFOR-A leadership and staff email inboxes and also available via online archive.

5.3. Task Delineation by Position:

5.3.1. Afghan Linguists/Media Monitors: Afghan Linguists/Media Monitors provide interpretation and translation services with skills in Dari and Pashto languages. Linguists/Media Monitors will provide cultural perspective and basic translation functions.

5.3.1.1. Specific Responsibilities:

5.3.1.1.1. Transcribe and translate stories from daily news monitoring of domestic Afghanistan internet, radio and television in Dari and Pashto into idiomatic English. Populate these translated stories into USFOR-A’s media monitoring database.

5.3.1.1.2. Provide cultural perspective, understanding of the region’s history, political movements and ethnic factions and how this impacts cross- cultural communications.

5.3.1.1.3. Conduct accurate translations and summarizations of media reports, broadcasts and/or transmissions to include the identification of important trends regarding media reports/broadcasts/transmissions as well as the potential mission impact of those trends.

5.3.1.1.4. Provide minimum 112 media monitoring hours per week. One monitor should be available at all times. All personnel will be located at RS HQ in Kabul, Afghanistan.

5.3.1.1.5. Upload a minimum of 4500 words per day to the USFOR-A’s media monitoring database in the proper format (e.g., article, report, transcription).

5.3.1.2. Specific Qualification Criteria:

5.3.1.2.1. Ability to write and speak with clear and concise grammar and pronunciation in Dari and Pashto and facilitate moving back and forth between these indigenous languages and English.

5.3.1.2.2. Possess at minimum S4 or Level 4 language proficiency – “Full professional proficiency.” 4/4 or Full professional proficiency is the fourth level of five in the Interagency Language Roundtable (ILR) scale and can be referred to as S4 or level 4. A person at this level is described as follows:

5.3.1.2.2.1. able to speak, read, and write the language fluently and accurately on all levels normally pertinent to professional needs

5.3.1.2.2.2. can understand and participate in any conversations within the range of own personal and professional experience with a high degree of fluency and precision of vocabulary

5.3.1.2.2.3. would rarely be taken for a native speaker, but can respond appropriately, even in unfamiliar situations, makes only quite rare and unpatterned errors of pronunciation and grammar

5.3.1.2.2.4. can handle informal interpreting from and into the language.

5.3.1.2.3. In order to show that the prospective employee has the minimum language proficiency required, possess a Certification from a source that is accredited by the US Department of State OR US Government Interagency Language Roundtable OR possess prior experience demonstrating the required language proficiency OR possess certification from training courses or schools.

5.3.1.2.4. If an offeror chooses to use ‘prior experience demonstrating the required language proficiency’, the contractor must indicate the candidate possesses the experience demonstrating the required level of proficiency with the language(s) required on the candidate’s resume.

5.3.1.2.5. If an offeror chooses to use ‘certification from training courses or schools’, the contractor must provide with its offer education transcripts that indicate the candidate possesses the required level of proficiency with the language(s) required.

5.3.1.2.6. For personnel requiring language proficiency, after contract award and prior to deployment of personnel OCONUS, the successful offeror is required to provide demonstration of language proficiency by providing the certification from a source that is accredited by the US Department of State or US Government Interagency Language Roundtable showing the candidate meets the required proficiency levels.

5.3.1.2.7. Possess a Secret Security Clearance if the contractor chooses to locate this personnel OCONUS. No clearance is required if this position is stationed CONUS.

5.3.1.2.8. Possess minimum 1 year of college, in good standing.

5.3.1.2.9. Possess proficiency in the MS Office suite of software. 5.3.1.2.10.

5.4. Public Affairs

5.4.1. General Tasks.

5.4.1.1. Provide Strategic Communication Advisement. Provide cultural perspectives related to Public Affairs operations, providing the U.S. military with a deeper understanding of the region’s history, politics and ethnographic makeup, with an emphasis on how these factors impact cross- cultural communications.

5.4.1.1.1. Directly engage individuals and/or agencies required to shape information and communication, such as leaders of the IC, GIRoA officials, media outlets and journalists, most especially Afghans.

5.4.1.1.2. Provide expertise in exposition and the framing of complex ideas and activities into an overarching narrative that shapes attitudes and perceptions of these complex realities and make them understandable to diverse audiences.

5.4.1.1.3. Have the ability to identify important and/or emerging communication trends in the information environment and be able to make recommendations regarding those trends.

5.4.1.1.4. Participate as required in all planning sessions, working groups, and similar meetings that require representation from units responsible for Public Affairs operations, media assessments or predictive analysis of media audience perceptions.

5.4.1.1.5. Conduct and share research and analysis of issues in his or her area of responsibility relevant to media engagement planning; including coordination with DCOS COMM Assessments Branch on thorough reviews of open source media (such as print publications, broadcast and web outlets, academic publications, and other communications venues) as it pertains to the operations of RS HQ DCOS COMM.

5.4.1.1.6. As required, liaise with ministries within GIRoA to build outreach and communication capacity.

5.4.1.1.7. As required, provide verbal consultation to the DCOS COMM, LEGAD and other communication principals to facilitate more informed decision- making.

5.4.1.1.8. Prepare public affairs plans and guidance; and media Lines to Take (LTT).

5.4.1.2. Provide real-time media impact of regional and Afghan media.

5.4.1.2.1. Identify the most appropriate Afghan and regional outlets for monitoring and times to capture breaking news.

5.4.1.2.2. Provide a brief précis of each story captured, the reason that a story was captured and recommendations for action to RS and USFOR-A public affairs.

5.4.1.2.3. As required, transcribe and translate stories in Dari and Pashto into idiomatic English.

5.4.1.2.4. As required, provide quick turn-around assessments on Afghan television and radio news coverage and translate from Dari and or/Pasto into idiomatic English.

5.4.1.2.5. Provide, at least twice weekly, a summary of Afghan media trends, not a list of stories, but rather the topics most often covered by Afghan media, as well as recommendations regarding those trends.

5.4.1.3. Provide traditional communication and cultural advisement

5.4.1.3.1. Assist efforts to connect GIRoA to the Afghan populace by contextualizing communication outreach at the district and province level.

5.4.1.3.2. Monitor Afghan conflict resolution and communication processes, such as Jirga, Shuras and other religious events.

5.4.1.3.3. Provide verbal consultation to the DCOS COMM, LEGAD and other communication principals to facilitate more informed decision-making.

5.4.1.3.4. Prepare public affairs; plans and guidance; and media Lines to Take (LTT).

5.4.1.4. Provide New and Social Media Cross-Platform and Portal Management.

5.4.1.4.1. Update web page content to reflect the command’s mission and achievements to date.

5.4.1.4.2. Update companion websites and ensure cross-promotion among the command’s website and its Facebook, Twitter, Flickr, and YouTube sites.

5.4.1.4.3. Make recommendations and effect changes/enhancements to the appearance and aesthetics of these platforms in order to make them relevant and compelling.

5.4.1.4.4. Maintain metrics on number and types of updates; web traffic; enhancements; up-time, and, if possible, citations arising from our content in and on other media.

5.4.1.5. Provide guidance, maintenance, operation and support to Defense Video Information Distribution Systems (DVIDS) with RS HQ as a centralized reporting and maintenance hub.

5.4.1.5.1. Maintain DVIDS ground satellite terminal at a fully operational status, monitor and report metrics to RS HQ DCOS COMM leadership using the DVIDS website.

5.4.2. Task Delineation by Position

5.4.2.1. Onsite Dari/Pashtu Media Desk Officer (DO)

5.4.2.1.1. General. The DO will provide comprehensive advice and understanding to the RS and USFOR-A PA staff on cultural, social and political aspects and their implications of communications to engage media, tailor messages, and monitor audiences more effectively to support the command’s strategic communication objectives.

5.4.2.1.2. Specific Responsibilities:

5.4.2.1.2.1. Monitor and provide perspectives of AOR communications and interpretation of cultural perspectives.

5.4.2.1.2.2. Coordinate media engagements, particularly Afghan; 5.4.2.1.2.3. Prepare/translate culturally-attuned products or Lines to Take

(LTT)

5.4.2.1.2.4. Monitor the information battle space in order to effectively interact with journalists and, if required, respond to queries directly.

5.4.2.1.2.5. Assist in effectively correcting inaccurate reporting, meet with embedded journalists, write scripts for news conferences, media availabilities, video news releases and radio actualities.

5.4.2.1.2.6. Conduct research and work with the DCOS COMM Assessments Branch to provide an analysis of AOR issues relevant to media engagement planning, including review of available open source media and web data, blogs, and academic and various open source information analysis/assessments.

5.4.2.1.2.7. Review daily news monitoring of domestic Afghanistan media outlets to gauge political and public sentiment as it pertains to USFOR-A.

5.4.2.1.2.8. Advise RS and USFOR-A PA on AOR communications with regard to cultural perspective and ideological significance.

5.4.2.1.2.9. As required, prepare idiomatically correct and technically accurate translations of critical, sensitive, unformatted material written by and for subject matter experts on a wide range of highly complex scientific, technical and military subjects.

5.4.2.1.3. Specific Qualification Criteria:

5.4.2.1.3.1. Possess U.S. citizenship.

5.4.2.1.3.2. Able to advise executive-level leaders on ways to better align media reporting, and public perception and proactively engage opinion-shapers, from media to key leaders, in order to bring these attributes of the information landscape into alignment.

5.4.2.1.3.3. English written and oral communication ability.

5.4.2.1.3.4. Bachelor’s degree is required, and a degree in Political Science, Afghan culture or Journalism is preferred.

5.4.2.1.3.5. Mandatory language proficiency in Dari and/or Pashto. Proficiency in spoken French, Arabic, Italian or German highly desirable.

5.4.2.1.3.6. Possess at minimum S4 or Level 4 language proficiency – “Full professional proficiency.” 4/4 or Full professional proficiency is the fourth level of five in the Interagency Language Roundtable (ILR) scale and can be referred to as S4 or level 4.

A person at this level shall be capable of:

· Speaking the language fluently and accurately on all levels normally pertinent to professional needs,

· Understanding and participating in any conversations within the range of own personal and professional experience with a high degree of fluency and precision of vocabulary,

· Rarely be taken for a native speaker, but can respond appropriately even in unfamiliar situations,

· Making only quite rare and unpatterned errors of pronunciation and grammar,

· Handling informal interpreting from and into the language.

In order to show that the prospective employee has the minimum language proficiency required, they shall possess at least one of the following:

· Certification from a source that is accredited by the US Department of State;

· US Government Interagency Language Roundtable;

· Certification from training courses or schools*

· Prior experience demonstrating the required language proficiency**

* If an offeror chooses to use ‘certification from training courses or schools’, the contractor must provide with its offer education transcripts that indicate the candidate possesses the required level of proficiency with the language(s) required.

** If an offeror chooses to use ‘prior experience demonstrating the required language proficiency, the contractor must indicate the candidate possesses the experience demonstrating the required level of proficiency with the language(s) required on the candidate’s resume.

5.4.2.1.3.6.1. For personnel requiring language proficiency, after contract award and prior to deployment of personnel OCONUS, the successful offeror is required to provide demonstration of language proficiency by providing the certification from a source that is accredited by the US Department of State or US Government Interagency Language Roundtable showing the candidate meets the required proficiency levels.

5.4.2.1.3.7. Possess Secret Security Clearance.

5.4.2.1.3.8. Work at HQ in Kabul, Afghanistan, six days a week.

5.4.2.1.3.9. This position must provide 144 Dari and Pashtu hours per week to Public Affairs and GMIC; this will be roughly 72 Dari hours and 72 Pashtu hours to Public Affairs, although the actual frequency of each language or division of hours may vary from week to week.

5.4.2.2. Defense Video Information Distribution System (DVIDS) / Video / Multi-media Production Technician.

5.4.2.2.1. General:

5.4.2.2.1.1. Maintain DVIDS transmitter and Skype functionality.

5.4.2.2.1.2. Conduct operator training, equipment troubleshooting and repair equipment to further ensure the transmission of broadcast quality video and audio from the field.

5.4.2.2.1.3. Provides video and other multi-media production capability to help USFOR-A leadership achieve their communication objectives.

5.4.2.2.1.4. Requirements include creation of video products, both in studio and in the field, from initial video capture to delivery via various

P a g e systems reaching intended final audience.

5.4.2.2.1.5. Additionally the specialist will coordinate the scheduling and preparation of subject matter experts for in studio and field on- camera interview either for internal or external distribution.

5.4.2.2.1.6. To accomplish these tasks, the advisor will interact on a regular basis with USFOR-A DCOS COMM divisions, USFOR-A general officers and other key leaders, and other Public Affairs units.

5.4.2.2.2. Specific Responsibilities:

5.4.2.2.2.1. Manage and maintain DVIDS transmitter and Skype broadcast facilities.

5.4.2.2.2.2. The DVIDS technician will ensure that the “Transmitter Tracker” application within the DVIDS Hub Web site (www.dvidshub.net) is completely accurate at all times for all the DVIDS terminal. All repairs, preventative maintenance, upgrades, etc. that are conducted shall be entered into the “Transmitter Tracker”.

5.4.2.2.2.3. Conduct equipment troubleshooting and repair equipment within budget requirements for and availability of parts. In addition, provide operator guidance to military operators.

5.4.2.2.2.4. Prior to deployment, either attend a licensed DVIDS training course or obtain or possess certification to operate, repair, and maintain DVIDS equipment.

5.4.2.2.2.5. Maintain accountability of all spare parts.

5.4.2.2.2.6. As required, attend relevant and approved conferences and meetings.

5.4.2.2.2.7. Respond to customer inquiries and correspondence within 24 hours.

5.4.2.2.2.8. Maintain spare parts inventory for the repair of system, as required.

5.4.2.2.2.9. Responsible for set up and execution of weekly press conferences and media round tables. Tasks include setting up microphones and translation headsets, shooting video and still photos, editing product for distribution to internal and external outlets and uploading video to DVIDS for satellite distribution.

5.4.2.2.2.10. Conduct taped interviews, live shots, in studio and in the field, to include ceremonies and events, battlefield circulations, and interviews

P a g e with general officers and other key leaders.

5.4.2.2.2.11. Responsible for lighting, shooting, teleprompter scripting and setup, prep and editing of Key Leader video messages for rapid turnaround (usually within 48 hours or less) and distribution

5.4.2.2.2.12. Execute DVIDS and Skype live shots: live or taped network interviews for key leader interviews with remote news organizations and preparation and studio shoots for press conferences.

5.4.2.2.2.13. Responsible for on-camera television training with general officers in DVIDS studio and in the field.

5.4.2.2.2.14. Responsible for still photography and newsgathering of at base events, off-base events and BFCs, visitor group photos, CODEL coverage for use in internal and external venues. Writes stories and edits photos including photo metadata and captioning for distribution to internal websites such as Flickr, YouTube and other print requests.

5.4.2.2.2.15. Responsible for routine still photography requests such as group photos, passport photos, print requests and archiving.

5.4.2.2.2.16. Support the media outreach team and public affairs office as required including serving as a media escort and with set up and tear down of venues used in support of strategic communication objectives.

5.4.2.2.2.17. Responsible for training personnel, including Afghan personnel, to operate audio/video equipment, conduct subject interviews, and utilize editing suites in order to produce finished media products.

5.4.2.2.3. Specific Qualification Criteria:

5.4.2.2.3.1. Possess U.S. citizenship.

5.4.2.2.3.2. Possess a 2- or 4-year degree in communications engineering, RF engineering, or similar engineering discipline with a minimum of 1 year experience maintaining and repairing ground satellite terminals.

5.4.2.2.3.3. Possess training in and familiarity with DVIDS equipment, maintenance, repair, and safe and proper use.

5.4.2.2.3.4. Possess experience with satellite video/audio transmission systems.

5.4.2.2.3.5. Possess experience in the Afghan region, either from a previous deployment or other demonstrable work within the Afghan region.

5.4.2.2.3.6. Possess fluency in English writing and editing skills. 5.4.2.2.3.7. Possess proficiency in the MS Office applications. 5.4.2.2.3.8. For technical skills, possess professional certification from:

· Training courses or schools

· Educational transcripts

· Independent accreditation

5.4.2.2.3.9. Possess a Secret Security Clearance.

5.4.2.2.3.10. Possess experience working with senior to mid-level officials from the military or corporate sector.

5.4.2.2.3.11. Minimum 5 years of experience in video editing (Adobe Premier, AVID, or Final Cut) and minimum two years with the Defense Video and Imagery Distribution System is required.

5.4.2.2.3.12. Possess 5+ years video shooting/editing experience working for the U.S. military or in major television market in broadcast media production. Formal education in video/broadcast production and/or DoD broadcast training is desirable.

5.4.2.2.3.13. Must possess a demonstrable knowledge thorough previous work in videography, lighting, audio recording, teleprompter operation, including ability to shoot and edit video for multi-media project using P2 video camera.

5.4.2.2.3.14. Participate in all aspects of video recording projects in the field or in studio in fast-paced, timely manner. Requires proficiency in editing video projects to script and editing original digital video content quickly under deadline using nonlinear video editing systems. Post-production experience in graphics creation and editing a plus.

5.4.2.2.3.15. Work location is Kabul, Afghanistan, at Resolute Support Headquarters, for USFOR-A DCOS COMM.

5.4.2.2.3.16. Must be available six days a week (72 hours per week) at minimum and will be prepared to travel to each Train Advise Assist Command (TAAC) on rotational and as-needed basis.

5.4.2.3. Social Media/Web Content Manager

5.4.2.3.1. General. The Social Media/Web Content Manager will provide comprehensive web management for USFOR-A Public Affairs, primarily through maintenance of the command's official website and related social media platforms, such as Facebook, Twitter, YouTube and Flickr.

5.4.2.3.2. Specific Responsibilities:

5.4.2.3.2.1. Write and edit publication-quality content for the DCOS COM website and other new media platforms. Such content will include news stories, news releases, biographies of key leaders, podcasts, e- mail alerts, RSS feeds, video and still imagery and similar materials. Content will be approved by USFOR-A PA prior to publication.

5.4.2.3.2.3;

5.4.2.3.2.2. For topics determined by USFOR-A Director of Public Affairs or designated government representative, contractor will perform daily searches on social media platforms.

5.4.2.3.2.3. Maintain and report weekly statistics on website, social media usage and access with regards to DCOS COMM social media sites.

5.4.2.3.2.4. Create and maintain a daily report on social media traffic outside of DCOS COMM social media pages based on hot media topics as identified by USFOR-A PAO Marketing Director of Social Media Team Chief or designated government representative. Immediately report any spikes in social media traffic on those identified topics.

5.4.2.3.2.5. Maintain high-quality web design of the DCOS COMM site, as well as its mirrored sites, with content in Dari and Pashto.

5.4.2.3.2.6. Catalogue military Public Affairs video and still imagery and utilize segments in coordination with DCOS COMM PAO or other designated subordinate to reach identified audiences through the websites and other new media platforms.

5.4.2.3.2.7. Ensure cross-platform functionally, navigability, usability and accessibility for all of the DCOS COMM web platforms.

5.4.2.3.2.8. Ensure that relevant materials are presented in a manner that reflects localized and language-specific cultural norms and perspectives, working in conjunction with the Media Desk Officers and translators.

5.4.2.3.2.9. Remain current on and utilize the latest developments in web publishing techniques, as well as improvements in web-based applications and changes to file standards.

5.4.2.3.2.10. Monitor and troubleshoot technical problems with the DCOS COMM website and other new media platforms.

5.4.2.3.2.11. Upload and publish completed web pages and new sections to the DCOS COMM website as soon as they’re finished and approved by DCOS COMM PAO. Continuously monitor DCOS COMM social media sites to remove any propaganda or inappropriate content and maintain a weekly report of all instances in which DCOS COMM social media sites are used for such purposes.

5.4.2.3.2.12. Contractor shall not disseminate to any public venue or post on any website any information without prior approval of a designated representative of the U.S. military.

5.4.2.3.3. Specific Qualification Criteria: 5.4.2.3.3.1. Possess U.S. citizenship.

5.4.2.3.3.2. Possess an Associate of Arts degree in web development, design or a related field; or at least two years of professional experience in a related field; or the equivalent combination of education and experience that will allow him or her to effectively perform the responsibilities listed above.

5.4.2.3.3.3. Possess proficiency in web content and site management and design applications, including Microsoft FrontPage, Dreamweaver, Adobe In Design, Adobe Photoshop, PageMaker, and the Microsoft Office Suite. Maintain proficiency in applications Adobe Professional Suite to include at a minimum: Adobe Air, Adobe Flash, Adobe Illustrator, Microsoft Image Composer,

5.4.2.3.3.4. Possess effective design techniques and standards, including user interface design, graphic creation, production, and optimization for the web.

5.4.2.3.3.5. Possess experience in reconciling compatibility issues for all major web platforms and browsers.

5.4.2.3.3.6. Possess proficiency in industry standards in website development and content accessibility.

5.4.2.3.3.7. Proficiency in MySQL, Apache, and Linux hosting systems. 5.4.2.3.3.8. Proficiency in Content Management Systems, especially Joomla and Wordpress.

5.4.2.3.3.9. Work effectively with HTML, DHTML, CSS, PHP, XML and scripting languages such as JavaScript and ASP; as well as knowledge of how to incorporate cross-platform web accessibility into this work.

5.4.2.3.3.10. Possess proficiency in relational database management tools such as Access or SQL Server.

5.4.2.3.3.11. Proficient use in source management systems such as SVN (preferred) or CVS.

5.4.2.3.3.12. Possess a Secret Security Clearance.

5.4.2.3.3.13. This position will work in Kabul, Afghanistan, at Resolute Support Headquarters for USFOR-A DCOS COMM PAO. This position must provide 84 hours of support per week, 7 days per week.

NOTE: For the technical skills listed above, possess professional certification from:

Training courses or schools OR educational transcripts OR independent accreditation in:

· Public relations

· Social media development management

· Web Development by the Universal Accreditation Board.

PART 3

ADDITIONAL REQUIREMENTS AND INFORMATION, AND CONTRACT OVERSIGHT

6. Requirements for Qualifications and Replacements.

6.1. General. The selection and training requirements for all positions are the responsibility of the contractor. Waivers, if granted, are only applicable for a specific job and are not transferable. All relevant regulations, policies and legal constraints remain in effect. Waivers to all requirements may only be granted by the COR. All positions are 7 days a week/8-12 hours per day unless otherwise noted.

6.1.1. The contractor shall ensure all contractor personnel hired by or for the contractor understand and comply with all policy, guidance, instructions, and general orders applicable to contractor personnel in the AO as issued by the combatant commander or his/her representative to ensure mission accomplishment, force protection, and safety.

6.1.2. The contractor shall at all times remain contractually responsible for the conduct of its contractor personnel.

6.1.3. During the course of the contract, individuals may be identified whose actions or job performance are inconsistent with the level of competence and qualifications specified or set forth in this contact. In those instances where the COR has identified personnel not meeting contract requirements, the Contracting Officer (KO) shall notify in writing the company representative. Upon notification, the company shall take appropriate action to rectify the situation.

6.1.4. If a contractor employee is underperforming, it will reflect on the contractor performance as a whole and the contractor chooses to reassign or replace the individuals. Any vacancy or void must be replaced with another qualified employee no later than 30 days after the initial vacancy or void. Such standards for time and replacement also stand in circumstances wherein the contracted employee for health, emergency, personal crisis or other reasons decides to, or the company decides, as specified in the contract, to resign or depart the employ of the company. The employee must be replaced within 30 days by the company and in Afghanistan fully prepared to execute the tasks and missions as specified in the contract. In the event that the company, as specified in the contract, is unable to provide such a replacement in the timeframe specified, penalty clauses will be engaged per the quality assurance plan of this contract. In addition, at any given time 75% of the Afghanistan team must be fully available.

6.1.5. The contractor will coordinate all leaves, passes and, to the degree possible, sick time, with the COR well in advance of planned absences. The team must also possess all the training experience and tools necessary to complete their assigned duties and tasks. At that time the applicable penalty clauses, as specified in the quality assurance plan will be invoked.

6.2. Contingency Plan. Within 30 days of contract award, the contractor will prepare a contingency plan to ensure continuity of service during a crisis or unexpected conditions and shall be prepared to implement the plan upon notification of the crisis. The plan will provide ways and means the contractor will address and replace unexpected vacancies. The plan should identify which contractor personnel are members of the US Army Reserve or National Guard or other military Reserve Components and who have a military mobilization recall commitment. Provide for adequate replacement of those contractor personnel in the event of mobilization.

7. Additional Information

7.1. Quality Control. The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control (QC) program is the means by which he assures himself that his work complies with the requirement of the contract. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to this QC system. The QC plan shall be submitted within 14 days of contract award.

7.2. Quality Assurance. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

7.3. Recognized Holidays. USFOR-A Headquarters are deployed headquarters that conducts operations seven days a week. Those employed under this PWS are expected to work up to seven days a week unless on authorized vacation or otherwise excused from assigned duties as stipulated by their management in coordination with the COR.

7.4. Hours of Operations/Place of Performance. The contractor is responsible for conducting the duties articulated in this PWS between the hours of 0800 until 1800, unless otherwise noted, seven days a week, with days off scheduled in advance. The contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this performance work statement. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential to mitigate personnel turnover during the period of performance of this effort. The contractor shall ensure they hire personnel willing and committed to working an extended period of time during the contract’s performance. The contract shall anticipate late hours and often late-breaking and off-hour requirements and make its personnel available to meet these needs.

7.5. Security Clearance. The contractor must possess at time of award US Facility Clearance to the SECRET level in accordance with Department of Defense Directive (DODD) 5220.22, NISPOM. This SECRET level clearance also applies to affiliates, team members, and subcontractors if they require access to classified information.

Individuals who require access to classified information or material must have an individual security clearance at the SECRET level. This clearance shall include both access to secure documents involving the SECRET classification, and storage capabilities to the same level. For those requiring to work at RS HQ the Government will furnish the contractor with a photo security badge which will provide the contractor access to all required spaces at RS HQ. The contractor will abide by the rules governing display and safeguarding of the badge and will report any lost or stolen card immediately to the Special Security Officer situated at RS HQ. The contractor shall pay close attention to operational security issues (even for unclassified information) and ensure proper marking and handling of any information that might be detrimental if publicly released, reference the following documents: a. AR25-55, Freedom of Information Act (FOIA), b. AR 380-5, Department of the Army Information Security Program, c. Security Classification Guidance, Operation ENDURING FREEDOM and Operation NOBLE EAGLE, March 28, 2002, d. Executive order 13292, Sec 1.7., e. DoDI 5230.29.

7.5.1. Clearances and Background Checks. The contractor shall comply with Attachment 0005 DD Form 254 and DODD 5220.22-M, National Industrial Security Program Operations manual (NISPOM). The contractor shall ensure all employees have the required security clearances and/or required background checks equal to/or greater than the classified information to which they are granted access. The contractor shall work with the Information Security Program Manager (ISPM) on all security related issues, and shall take appropriate measures to prevent the unauthorized disclosure of classified information and material to unauthorized individuals, in conjunction with the supported organization(s). See Attachment 0008 Biometrics Decree for the latest guidance on biometrics requirements for local and third country nationals. Persons affected by this decree include all personnel requesting access to US and RS bases and facilities, in addition to PSCs under contract with MoI.

7.5.2. Classified Destruction. The contractor shall destroy classified material in accordance with DODD 5200.1-R and local procedures. The government will provide classified material burn and destruction facilities.

7.5.3. Security Training. The contractor shall provide initial and refresher training to all employees in accordance with DODD 522-.22-M and local requirements. Additionally, the contractor shall provide classified debriefs to employees in accordance with the NISPOM.

7.6. AT Level 1 Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled areas shall complete AT Level 1 Awareness Training within 30 calendar days after contract start date. The contractor shall submit certificates of completion for each affected contractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level 1 Awareness Training is available at the following website: htts://atlevel1.dtic.mil.at.

7.7. Access and General Protection/Security Policy and Procedures. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Security office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

7.8. AT Awareness Training for Contractor Personnel Traveling Overseas. Contractor employees and associated sub-contractor employees will make available and receive government-provided area of responsibility (AOR) specific AT Awareness Training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

7.9. DFARS Clause 252.225-7040, Contractor Personnel Authorized to Accompany U.S. Armed Forces Deployed Outside the United States. AT/OPSEC requirements will be in compliance with laws and regulations, pre-deployment requirements, required training per combatant command guidance, and personnel data required.

7.10. Anti-Terrorism/Force Protection for Defense Contractors Outside the U.S. DFARS Clause 252.225-7043. Non-local national contractor personnel are required to comply with theater clearance requirements. The combatant commander may exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

7.11. OPSEC Program. The contractor shall establish and maintain a vigilant OPSEC Program. The contractor shall provide documentation showing their OPSEC Program is current and that all members have been trained. Refresher training will be conducted semi-annually.

7.12. Intelligence Gathering. The contractor will not conduct intelligence gathering activities (foreign intelligence or counter intelligence) as defined in US Presidential Executive Order 12333. There can be no “Request for Information” (RFI) or other forms of request directing the contractor to collect information against specific groups or individuals. US Forces – Afghanistan may not utilize or task the contractor for intelligence collection, dissemination, or storage. The contractor may not collect or conduct Foreign Intelligence or Counterintelligence. Foreign Intelligence is defined as “information relating to the capabilities, intentions or activities of foreign governments or elements thereof, foreign organizations, foreign persons, or international terrorists.” Counter Intelligence is defined as “information gathered and activities conducted to protect against espionage, other intelligence activities, sabotage, or assassinations conducted for or on behalf of foreign powers, organizations or persons, or international terrorist activates, but not including personnel, physical, and document or communications security programs.” Contractors may not be used to collect information relating to capabilities, intentions or activities or the host nation government, the Taliban or the Al-Qaida network, In the event the contractor has questions or concerns pertaining to any tasking, the contractor should

P a g e seek written guidance from USFOR-A.

7.13. Disclosure of Information. In the performance of this contract, the contractor may have access to data and information proprietary to a Government agency or of such nature that its dissemination or use, other than as specified in this contract, would be illegal or otherwise adverse to the interests of the Government or others. Neither the contractor nor contractor personnel shall divulge nor release data or information developed or obtained under performance of this contract, except to authorized Government personnel or upon written approval of the Contracting Officer or contracting officer’s representative, neither the contractor nor contractor personnel shall use, disclose, or reproduce proprietary information bearing a restrictive legend, other than as specified in the contract, In addition to any other limitations on disclosure of information required by the terms of this contract, the contractor shall also comply with the following, to the extent that this section does not conflict with such other limitations.

7.13.1. Disclosure of information regarding operations of the activity to persons not entitled to receive it, or failure to safeguard any classified information that may come to the contractor (or any persons under the contractors control) in connection with work under this contract, may subject the contractor, contractor’s agent, or employees, to criminal liability under Title 18, Sections 793 and 798 of the US Code. Neither the contractor nor the contractor’s employees shall disclose or cause to be disseminated, any information concerning the operations of the activity that could result in, or increase the likelihood of, the possibility of a breach of the activities’ security or interrupt the continuity of operations.

7.13.2. The contractor shall not respond directly to inquiries, comments, complaints, or requests for information by non-Government persons or organizations, relating to matters observed, experienced, or learned as a result of the performance of this contract, unless they are specifically assigned to engage external agencies, such as the media, in fulfillment of their public affairs responsibilities. Otherwise, such inquiries or requests for information by non- Government persons or organizations shall be referred to the Contracting Officer or COR for evaluation by the Freedom of Information Act Officer, Public Affairs officer, Foreign Disclosure Officer or other appropriate Government personnel, who shall be responsible for determining whether such requests will be honored. The contractor shall inform the Contracting Officers’ Representative of any release of information to authorized Government agencies.

7.13.3. The contractor shall not release personal information regarding individuals that would be exempt from disclosure under Exemption 6 of the Freedom of Information Act or the Privacy Act without prior authority of the Contracting Officer or contracting officer’s representative.

8. Government and Contractor Oversight.

8.1. Contracting Officer (KO). The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the KO is authorized to bind the government and then, only to the extent of the authority delegated to them

P a g e through the issuance of a warrant.

8.1.1. Contracting Officer Representative (COR) or the Alternate (ACOR) will be appointed by the Contracting Officer. The Contracting Officer’s Representative (COR) or ACOR will represent the Contracting Officer regarding all matters of a technical nature only, and will be the direct interface with Contractor personnel during the performance of this requirement. In addition, the COR will have a certificate of attending a basic COR or Quality Assurance Evaluator training session. The COR and ACOR are authorized to provide technical direction to the contractor (within the PWS) on these tasks and shall be responsible for the provision of Government-Furnished information or Equipment (GFI/GFE) for those required to work on-site.

They are not authorized to direct the contractor. The only individual to direct the contractor is the Contracting Officer. The Government shall identify a certified COR and ACOR for this effort 7 calendar days after contract award.

8.2. Contracting Officer Representative (COR). The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, provision,…