ESS_PWS_17Apr2018.docx

PERFORMANCE WORK STATEMENT

Maintenance & Services of Electronic Security Systems at US Army Garrison Rock Island Arsenal, IL.

1.0 INSTALLATION BACKGROUND AND MISSION:

Rock Island Arsenal was established by an Act of Congress in 1862 at Rock Island, Illinois on an island in the Mississippi River. The installation encompasses approximately 946 acres and serves as Headquarter location for various Army agencies including First US Army, Army Sustainment Command, Joint Munitions Command and the Joint Technology and Manufacturing Center. There are approximately 6,500 employees on the installation including 5,100 civilians, 500 military service members with the remainder contractors and reserve component military service members. There are also military families currently living in military housing on the installation. The entire installation is on the National Historic Register and all the Limestone/ Sandstone buildings on the installation are separately listed as a National Historic Landmark District. The National Historic Landmark District includes, but is not limited to, administrative buildings, storage buildings and Family Housing structures.

The U.S. Army Garrison Rock Island Arsenal (RIA) is a field operating activity under the command jurisdiction of the Installation Management Command. The Garrison mission is to provide quality facilities and excellent base operations support and services to approximately 70 federal and commercial tenants in the areas of law enforcement, crime prevention, security management, fire, safety, facilities engineering, housing, maintenance of buildings and roads, and transportation. The Garrison maintains common resources, as well as community amenities and necessary services for morale, welfare, and recreation. A high quality of living and working environment is maintained to ensure opportunities to excel for all civilian employees, war fighters, and family members on the installation.

1.1 SYNOPSIS:

Contractor shall provide qualified technicians to perform Preventive and Corrective maintenance, service, adjustment, and repair of Intrusion Detection System (IDS) and Closed Circuit Television (CCTV) at RIA. The facility is monitored and the responsibility of the Directorate of Emergency Services (DES). Systems to be maintained include, but are not limited to, Integrated Commercial Intrusion Detection System (ICIDS) IV IDS and Salient Systems CompleteView CCTV recording system and AXIS IP Cameras.

1.2 EXISTING CONDITIONS:

The IDS system consists of 57 zones of which 52 are active and five (5) are de-activated with equipment in place. All monitoring of the IDS system is provided in Building 225. See attachment 1 for equipment list.

The CCTV system consists of 23 Exterior Fixed Dome, 18 Interior Fixed Dome and 8 Pan/Tilt/ Zoom cameras. See Attachment 2 for equipment list.

2.0 SCOPE

2.1 The Contractor shall provide the requirements described in this Performance Work Statement (PWS) and in accordance with any applicable documents and any installation requirements. Maintenance & Service (M&S) requirements are for a one-year base ordering period with four (4) one-year option periods. The Government may elect to exercise one or more options and there is no guarantee that options will be exercised.

2.2 One month prior to the beginning of the next option year, the Contractor shall work with the COR to reconcile the consolidated list of ESS equipment.

2.3 For any equipment currently under warranty, the Contractor shall determine whether the fault is due to the warranted issues or other causes. If it is determined that the fault is due to other causes then the Contractor shall repair the fault. If it is determined that it is warranted equipment then Contractor shall do the following:

· Contractor is to provide suspected faulty equipment information to the COR. The information shall include, at minimum, the location, model & serial number of part, and the trouble shooting tests that have been performed.

· Contractor shall receive permission from the COR to repair warranted equipment.

· If permission to repair is provided, the Contractor shall remove, repair, and replace the warranted equipment.

2.4 Contractor shall maintain worksite in a reasonably neat appearance. Contractor is responsible to secure all tools and materials upon completion of each task. The Contractor shall protect all materials from exposure to the elements. This requirement applies to all job areas.

2.5 Contractor shall comply with all requirements of the Network Enterprise Center (NEC) or its equivalent authority related to repair or installation of transmission equipment, systems, and software.

2.6 Contractor shall make no public disclosures of work being performed under this contract.

2.7 Technician Requirements: Contractors shall have current certifications and training in good standing with the vendor on the systems being serviced. The Contractor shall have personnel certified in the ICIDS IV and Salient CompleteView equipment and have a minimum of three (3) years experience in the Electronic Security Systems to include Intrusion Detection Systems (IDS), and CCTV. Experience can be shown by individuals with experience in all systems or an aggregate of individuals qualified in specific equipment. In the absence of official certificates, a signed statement of documented training may be an acceptable substitute. The Contractor shall provide a list of the personnel performing the work to the COR. The list shall identify the systems each individual is qualified to service.

2.8 Resources.

2.8.1 Contractor shall provide employees, material and financial resources, documentation, and technical expertise to perform all the tasks included in this contract. Contractor shall manage the total work effort associated with all services required herein to assure full and timely completion of these services. Included in this function are a full range of duties including, but not limited to, planning, scheduling, cost accounting, report preparation, establishing and maintaining records, and quality control.

2.8.2 All supplied equipment and materials shall be of equal or greater value than the existing equipment.

2.8.3 All work shall be IAW industry standards and manufacturer recommendations.

3.0 APPLICABLE DOCUMENTS. The current versions of the following standards shall be applied during the execution of all work performed:

· FIPS 201- Personal Identity Verification (PIV) of Federal Employees and Contractors

· HSPD-12 Policy for a Common Identification Standard for Federal Employees and Contractors.

· Unified Facilities Guide Specifications (UFGS) 28 20 01.00 01, Electronic Security Systems

· UFGS 28 23 23.00 10, Closed Circuit Television Systems

· UFGS 01 35 29.13 Health, Safety, and Emergency Response Procedures for Contaminated Sites

· UFC 4-021-02 Electronic Security System

· Army Regulation (AR) 190-13, The Army Physical Security Program

· Technical Specifications for Construction and Management of Sensitive Compartmented Information Facilities, Version 1.2, IC Tech Spec for ICD/ICS 705.

· AR 380-5 Department of the Army Information Security Program

· AR 190-11(Rapid Action Revision (RAR) Issue Date: 28 June 2011) Physical Security of Arms, Ammunition, and Explosives

· AR 380-67 Personnel Security Program.

· AR 190-51 Security of Unclassified Army Property

· AR 530-1, Operations Security

4.0 SUMMARY OF REQUIREMENTS:

4.1 Maintenance and Service: Contractor shall perform maintenance and service for the ESS as described in this PWS.

4.1.1 Preventive Maintenance (PM). Fluctuations in the quantity of the equipment to be serviced throughout each of the option years could result in a reduction through attrition or gain because of added coverage. The Contractor is not responsible for the Preventive Maintenance for increases in equipment quantities during the current, awarded maintenance period Contractor shall perform all preventive maintenance activities consistent with the operational requirements to ensure continuous operation and reliability of the systems. As a minimum all possible alarms and entry control shall be exercised to confirm operability to include intrusion, tamper, supervision, loss of power or communication, proper annunciation, and proper CCTV viewing, movement, and storage is provided. It shall also include proper voltage readings for equipment. The PM is to be conducted on all equipment per the Maintenance Plan. All IDS equipment shall receive two (2) PMs at 6 month intervals per year IAW AR 190-11 regulatory requirement. The IDS headend equipment shall receive two (2) PMs at 6 month intervals per year which must be performed by a DAQ Value Added Reseller (VAR). All CCTV system equipment shall receive four (4) PMs at 3 month intervals per year. PM shall include data file maintenance on servers, network video recorders (NVRs), and client stations during scheduled PMs. The cleanliness of all cameras and their components in operation shall also be performed. Any required repairs or software updates shall be brought to the attention of the COR for disposition. If corrective action is required and approved by the COR, a DMO must be submitted as shown under Corrective Maintenance (CM). Corrections that can be accomplished without additional parts (except minor screws or wire) such as loss or broken wires, misalignments, cleaning, tightening, and adjustments shall be provided under the PM and no CM DMO shall be required.

4.1.2 Corrective Maintenance. The Contractor is to submit a Demand Maintenance Order (DMO) for all CM service requests. Contractor shall perform CM and shall replace or repair failed, damaged, or defective components, including hardware and software, on the ESS equipment. Repair may be the overhaul, or the replacement of nonfunctional parts or materials that have failed, that require continual repair, or show signs of imminent failure. Repair work may also include inspection, testing, adjustment, calibration, part or component replacement, programming, and Information Assurance (IA) support as required to complete the service request. IA support can include software updates and support to the Network Enterprise Center (NEC) to run any scans. A CM DMO may be utilized to modernize outdated equipment, move equipment, or provide additional coverage within the limits of a DMO.

A CM DMO may be utilized to remove equipment that is no longer required, per service request from the Customer. Removal of equipment could be but is not limited to the removal of the Processor Control Unit (PCU), card/pin reader (separate from the PCU), Balanced Magnetic Switch (BMS), any type Motion Sensor (MS), interior camera, exterior camera, server, Uninterruptable Power Supply (UPS), or related communication equipment. Any Batteries must be removed from the PCU to preclude damage in transit. Disposition of good batteries during removal will be provided by the COR. Disposition of bad batteries during removal will be disposed of by the Contractor. All sensitive equipment not within an enclosure such as cameras, motion sensors, and electronic equipment shall be boxed and packed with packing material and identification labeled on the box exterior.

In the event that during the course of providing corrective maintenance it is determined by the contractor that a broken electronic component cannot be replaced with a one for one component, the contractor must provide information concerning compatibility and Information Assurance risk on the replacement part. Approval must be obtained either from the COR of the KO.

4.1.3 Demand Maintenance Orders (DMO). Demand Maintenance Orders shall be used for corrective maintenance, parts, labor, and materials. Demand Maintenance Orders shall utilize a Demand Maintenance Orders Form per Attachment 4. Demand Maintenance Orders are typically for actions that require little or no design, are less than $100,000.00, and are of short duration. The Contractor shall prepare a Demand Maintenance Orders describing the work to be performed and the price/cost. The Demand Maintenance Orders shall then be submitted to the COR for approval. See Attachment 5 for DMO flow chart when there is an Ordering Officer and Attachment 6 when there is no Ordering Officer. The COR will have DMO approval authority up to $2,500, as designated in an appointment letter and provided to the Contractor. Demand Maintenance Orders above the COR limitation will be approved only by the Contracting Officer. Upon approval, the Contractor shall perform the work described on the DMO. Period of Performance (POP) of any DMO must be within the current funded POP of the contract. Therefore, at no time can the completion of a DMO extend beyond the current maintenance and service POP.

Demand Maintenance Orders (DMOs) shall be funded out of a DMO Contract Line Item (CLIN) and shall not exceed the funds available.

The Contractor will be pre-approved on a Demand Maintenance Orders for the initial investigation and repair of the service request up to $500.00. The Contractor shall insure that sufficient funds are available to conduct a Demand Maintenance Orders before proceeding. Any service request requiring more than $500.00 shall require Government approval as stated above before work may proceed. All DMO shall be provided to the COR. All DMOs upon conclusion must be signed by the COR to indicate completion.

4.1.3.1 The Contractor shall utilize labor rates, man lift rental rates, and travel rates and times for DMOs, as awarded under this Contract.

4.1.4 Replacement parts. Replacement parts shall utilize the pre-priced parts listed in Attachment 8. Pricing shall reflect Contractors pricing in this contract proposal for Base and four (4) Option years. When pre-priced parts are no longer available then comparable parts can be substituted with no more than a 5% increase or submit three proposals of the equipment. If a replacement part is required that is not on the list, submit three proposals for the equipment to be added to the list or provide a GSA pricing.

4.1.5 Customer Support Center (CSC). Contractor shall operate a CSC and shall be the single point of contact for reporting all repairs. Contractor shall have procedures for receiving and responding to service requests 24 hours per day, seven days a week, including weekends and federal holidays. A single telephone number shall be provided by the Contractor for receipt of service requests. Service requests shall be considered received by the Contractor at the time and date the telephone call is placed by the authorized COR. Contractor shall separately record each service request, as received. The status of any service request must be provided within four (4) hours of any inquiry during normal working hours, and within twenty four (24) hours of any inquiry after normal working hours. The CSC will document the service request, coordinate mobilization of resources and monitor progress to insure complete resolution of all work.

4.1.6 WORK EXECUTION Included in this function are full ranges of duties including, but not limited to, planning, organizing, scheduling, directing, controlling, cost accounting, report preparation, reporting, record keeping, and quality control.

The Contractor shall:

· Provide adequate staff of personnel with the management expertise to assure the performance of the work in accordance with sound management practices.

· Implement all necessary work control procedures to ensure timely accomplishment of work requirements, to include or permit the tracking of work progress.

· Accomplish the work in a cost effective manner, ensuring qualified technicians with the required expertise and the proper equipment are available on site when needed, while limiting the number of technicians and the equipment to the minimum essential for efficiently accomplishing the repairs. The scope of work, methods of accomplishment and materials used will be closely scrutinized and are subject to COR approval.

· Plan and schedule work to assure material, labor, and equipment are available to complete those requirements within the specified time limits and in conformance with the standards of quality and timeliness herein.

· Manage the total work effort associated with the services required herein to assure fully adequate and timely completion of these services.

· Coordinate all service requests with COR.

· Contractor shall provide an estimated completion time to the COR prior to starting DMO work.

· The Contractor, as authorized by the COR, shall furnish all repair parts and supplies required to perform the work specified herein. The Contractor shall only furnish material that meets specifications of this contract. Provide all required parts and service to repair and perform maintenance on all equipment per DMO.

· Respond to all service requests within the required time frame from the initial request and following the approved DMO process.

4.1.7 RECORD KEEPING The Contractor shall keep records and logs of each PM & CM activity, and shall organize cumulative records for each major component being maintained and for each of the systems chronologically. A continuous log shall be maintained for system devices, equipment, sub-systems and components. The log shall contain sufficient information to identify asset name, asset tag information, locations, brief summary of work performed, and date and times of maintenance activity. Complete logs shall be kept and shall be available for inspection on site, demonstrating that planned and systematic adjustments and repairs have been accomplished for the equipment itemized in the contract. These logs will be compared on a monthly basis with the COR.

4.1.8 REPLACED EQUIPMENT DISPOSITION All equipment, except batteries, that has been replaced shall be returned to the COR. Outdated, damaged, or replaced batteries shall be properly disposed of by the Contractor.

4.1.9 RESPONSE TIMES

4.1.9.1 Emergency Corrective Maintenance Service and Repair The Contractor shall provide Emergency Corrective Maintenance Service and Repair for all critical IDS. Critical IDS is defined as IDS equipment located in Arms, Ammunition, and Explosives (AA&E) storage areas, medical and pharmaceutical storage areas, Secret Internet Protocol Router Network (SIPRNET) rooms, and Sensitive Compartmented Information Facilities (SCIF) or any location where a guard would be required to be posted in the event the IDS becomes non-functional. Critical IDS is also to be defined when an outage affects five (5) or more zones. Emergency Corrective Maintenance Service and Repair shall begin on site within two (2) hours after it is requested by the Government. Repairs should be operational within 12 hours of the service request. The Contractor shall provide a point of contact and a 24-hour / 7 day-per-week telephone number where the Government may initiate Service requests. The Contractor shall provide Routine Corrective Maintenance Service requests response and repair times as defined below for all non-critical IDS, , and CCTV equipment.

4.1.9.2 Routine Corrective Maintenance Service and Repair. The Contractor shall provide Routine Corrective Maintenance Service and Repair for all non-critical, CCTV and non-critical IDS components specified herein during normal business hours, Monday through Friday, 0700 to 1530, excluding United States (US) Federal holidays. Failure of any non-critical equipment on weekends, US Federal holidays, or after normal business hours shall not be considered Emergency Corrective Maintenance Service and Repair. Service personnel shall respond or be on-site, within two hours after the beginning of the next regular business day. Repairs should be operational within 5 days of the service request.

4.1.10 Maintenance Plan. Contractor shall develop a Maintenance Plan for this contract on an annual basis and provide a copy to the COR 30 days before beginning of each POP. The Maintenance Plan shall include, as a minimum, the following Preventive and Corrective maintenance efforts:

· Tasks, frequency and staffing for Preventive maintenance

· Battery replacement plan (Contractor shall be responsible for battery disposal)

· Procedures for responding to preventive and corrective maintenance service requests

· Applicable codes, standards and regulations

· Reports to be prepared and submitted, and records to be maintained

· Standard test procedures to be performed for corrective and preventive maintenance

· Schedule for PM per PCU or Controller (IDS ) and per CCTV logical zones

· Check off sheets indicating tasks and tests conducted during PM for alarm zones, , and CCTV equipment

· Sheets shall list the site, building or area, equipment quantity, and equipment model

4.1.11 Monthly Status Report. Contractor shall deliver monthly, to the COR, complete summary reports of all maintenance and service activities to include the following:

· Approved DMO, to include all pre-approved, that have been concluded and signed by the COR as being completed

· All service tickets with all data in type written (not handwritten) format

· All PMs conducted with check off sheets

· All Preventive and Corrective maintenance service request information shall be input into the form. The form shall be provided in a digital Excel application in a cumulative format for the entire year. (Contractor shall use the Government provided electronic copy)

· A Narrative to report any problems or outstanding issues, and a summarization of work completed The monthly reporting period for the status report should be delivered prior to, and coincide with, the dates reflected in the monthly invoicing period of performance.

4.2 Meetings. Contractor shall attend and prepare meeting minutes for the Post Award/Kick off Meeting, walkthrough inspections, and any problem resolution meetings as required to ensure that the project is successful. Problem resolution meetings could be via teleconference.

4.3 Security.

4.3.1 The Contractor shall pre-screen all Candidates for employment using the E-verify Program (http://www.dhs.gov/E-Verify) website to meet the established employment eligibility requirements. The Contractor shall ensure that the Candidate has two valid forms of Government issued identification prior to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than three (3) business days after the initial contract award. All Technicians require a National Agency Check with inquires IAW AR 190-11.

4.3.2 All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance, shall be escorted in sensitive or restricted areas where they may be exposed to classified and / or sensitive materials. Personnel servicing SCIFs shall be escorted at all times.

4.3.3 All Contractor and associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (as provided by the DES). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

4.3.4 All Contractor employees and associated sub-contractor employee with access to a government info system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of the services, and must successfully complete the Department of Defense (DOD) Information Assurance Awareness prior to access to the information systems and then annual thereafter IAW AR 380-67 Personnel Security Program

4.4 Training.

4.4.1 Any ESS training required for Government personnel can be provided under a DMO.

4.5 Safety. Work shall be performed IAW United States Army Corps of Engineers Safety and Health Requirements Engineering Manual (EM) 385-1-1. Guidance for preparing safety plans is contained in EM 385-1-1 which is available electronically at URL www.hnc.usace.army.mil.

4.5.1 Accident Prevention Plan (APP). The Contractor shall be responsible for preparing an Accident Prevention Plan. The Accident Prevention Plan must be accepted by the Rock Island Arsenal Garrison Safety Office 15 days prior to mobilization for on-site work. The Accident Prevention Plan shall be prepared IAW the requirements of EM 385-1-1, Safety Health Requirements Manual. The Contractor shall identify the person responsible for safety compliance on each project in the Accident Prevention Plan.

4.6 Site/User Requirements.

4.6.1 Coordination of Work. Contractor shall coordinate all work with the COR. All work shall be performed during hours as coordinated with The COR.

4.6.2 Digging and Trenching. Contractor shall mark proposed locations of all trenching/underground work and be responsible for obtaining all permits and coordinating with the COR, Environmental, and DPW organizations for determination of potential underground installation interference prior to the planned start of the trenching/underground work. Work Area Requirements. Contractor shall clean up all debris and discarded materials resulting from their operations at the end of each workday.

4.6.3 Site Required Training. The Contractor is to take annual training Site Required OPSEC Plan. The Contractor is to meet OPSEC requirements.

4.7 Warranty. The Contractor will provide one-year parts and labor warranty for all components installed during this contract. The warranty will commence upon new equipment or system completion and Government acceptance. Government acceptance is defined as approval by the COR.

4.7.1 Warranty Documentation. Contractor shall provide a list of all equipment installed under this contract. This list shall include vendor, model number, serial number, warranty start date, Contractor’s warranty expiration date, and equipment manufacturer’s warranty expiration date.

5 DELIVERABLES. Contractor shall provide the listed CDRLs, which are part of the base contract, as follows to the COR via email.

1 COR

6 GOVERNMENT SUPPORT. The site will provide the Contractor and its sub-Contractors with access to the site five days a week, 0700 to 1530, as a minimum, excluding US Federal holidays. The site may also provide access at other times to include weekends and after duty hours after receipt of a service request.

7 SCHEDULE and PERIOD OF PERFORMANCE.

7.1 Period of Performance. The POP for the transition period will be 30 calendar days. The mobilization POP shall begin on the date of contract award. The POP for maintenance and services will be 365 days. The maintenance and services POP shall begin on the 22nd calendar day after contract award. The POP dates will be stipulated in the appropriate CLINs.

7.2 Project Schedule. A detailed Project Schedule shall be provided within 14 calendar days of contract award. As a minimum, the schedule shall include the submittal of all deliverables, and the proposed mobilization. Contractor’s schedule shall reflect the following requirements:

8 Base Award Year: Base Year of Corrective Maintenance for all ESS equipment under DES responsibility and Preventive Maintenance for all equipment listed in Attachments 1 and 2.

8.1 Task A: Mobilization to site(s) for post award/kick-off meeting and survey to develop Maintenance Plan.

8.2 Option Years.

8.2.1 Option 1: Corrective Maintenance for all ESS equipment under DES responsibility and Preventive Maintenance for all equipment listed in Attachments 1 and 2.

8.2.2 Option 2: Corrective Maintenance for all ESS equipment under DES responsibility and Preventive Maintenance for all equipment listed in Attachments 1 and 2.

8.2.3 Option 3: Corrective Maintenance for all ESS equipment under DES responsibility and Preventive Maintenance for all equipment listed in Attachments 1 and 2.

8.2.4 Option 4: Corrective Maintenance for all ESS equipment under DES responsibility and Preventive Maintenance for all equipment listed in Attachments 1 and 2.

9 QUALITY ASSURANCE (QA). The Government will perform QA of the Contractor's performance under this contract using the method of surveillance specified in the Quality Assurance Surveillance Plan (QASP). The Government will conduct QA inspections on all phases and types of work performed. The Government reserves the right to perform QA inspections at any time.

ATTACHMENT 1

(IDS Equipment List and Locations) Provided under seperate cover

ATTACHMENT 2

(CCTV Equipment List and Locations)

Provided under seperate cover