SIP Questions and Answers.pdf

Q1.May we know if the solicitation had an incumbent? What was their pricing?

A1.Granite Telecommunications LLC, Contract W50S8R21P0013.

Q2. How will this SIP service project integrate with other ongoing or upcoming projects at the installation? Are there any dependencies or potential conflicts we should be aware of?

A2. No conflict we are aware of.

Q3. Can you provide more detailed information about the current PBX equipment and any other relevant infrastructure that the SIP services need to interface with?

A3. We have a Newer Cisco CUCM that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).

Q4. Are there any preferred or mandated technology stacks or vendors that we should use or avoid for this project?

A4. We use Cisco products for all telephony equipment.

Q5. What specific data privacy regulations and standards must we adhere to, and are there any unique requirements given the nature of the installation?

A5. AFI 17-130, Cybersecurity Program Management, AFMAN 33-282, TO 00-33A-1108, applicable telephony Security Technical Implementation Guides (STIGs)

Q6.Can you provide more details on the payment schedule and any performance-based incentives or penalties?

A6. Invoicing will be on a monthly basis. Contract will be Firm Fixed Price.

Q7. What is the due date for this?

A7. 4 June 2024

Q8. What system is used now? Equipment? and is change being requested?

A8. We have a Cisco CUCM that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).

Q9. What is the minimum number of people used to work system now?

A9. I’m not sure what you are asking. If you are asking if we have 2000 hardware handsets for all the DIDs or if you are asking how many concurrent connections are needed. We will need a minimum of 100 concurrent sessions.

Q10.Is there an incumbent?

A10.Yes, Granite Telecommunications LLC

Q11. what is the current contract price?

A11. Contract W50S8R21P0013.

Q12. Would you consider changing the Set Aside to Tribal 8(a)?

A12. Not at this time.

Q13. What is the correct address of where the services need to be established?

A13. 1947 Harrington Memorial Rd, Mansfield Ohio, 44903

Q14.Which days of the week the work will be performed?

A14. Depend on contractor. On military installation performance shall occur Monday – Friday but offsite can be done at contractor’s leisure. Contractor shall ensure all performance is accomplished within the 90 day phase in period.

Q15 Who would be the primary contact along with email and phone contact information?

A15. Will be provided at time of contract award.

Q16. what would be the billing email?

A16. Billing will occur via WAWF.

Q17. 1.2 states “The Private Branch Exchange (PBX) equipment is capable of a SIP configuration.” Is the contractor to provide SIP/PBX service to existing equipment? If so, can you identify? Or, is the contractor install to include the IP phone devices?

A17. We have a Cisco CUCM that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller). We only need the SIP input.

Q18. Are we using the base Internet, or do we need to provide? If base, please describe.

A18. We are using the base network to point to the SIP provider via a Cisco CUBE (session boarder controller)

Q19.We offer a cloud-hosted VoIP PBX service. It is SIP. Is this acceptable?

A19. We have a Cisco CUCM, running SIP now, that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).

Q20. We can comply with all features requested in 5.1/5.2. How critical is it to have “operator assistance” and “directory assistance”? We certainly have customer service to provide assistance.

A20. We aid users on base to users.

Q21. 5.3 asks for 2000 DIDs, however, 1.4.1 indicates, “Performance shall be at building 164, room 202B”. How many phone lines are required?

A21. We have 1000 DIDs at two geographically separated locations that we support.

Q22. What type of phones? Qty that need service?

A22. We have all the hardware on hand (PBX and handsets), we need the 2000 DIDs outlined in the solicitation.

Q23.What system is used now? Equipment? and is change being requested?

A23. We have a Cisco CUCM, running SIP now, that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).

Q24.What is the minimum number of people used to work system now?

A24. I’m not sure what you are asking. If you are asking if we have 2000 hardware handsets for all the DIDs or if you are asking how many concurrent connections are needed. We will need a minimum of 100 concurrent sessions.

Q25. What is the brand name and model number of the on-premise PBX?

A25. We have a Cisco CUCM, running SIP now, that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).

Q26. Can we review all documents and engineering plans for the on-premise PBX?

A26. We have a Cisco CUCM, running SIP now, that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).

Q27. Will the contractor have online secure access to the PBX if the contractor is teleworking off-premise?

A27. No, we have a Cisco CUCM, running SIP now, that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).

Q28. Is the on-premise PBX utilizing the manufacturer’s PBX software?

A28. We have a Cisco CUCM, running SIP now, that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).

Q29. If question 27 is NO, then what is the PBX software brand name and can you provide the software documentation for our review?

A29. We have a Cisco CUCM, running SIP now, that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).

Q30. Does the SIP lines require encryption?

A30. AFI 17-130, Cybersecurity Program Management, AFMAN 33-282, TO 00-33A-1108, applicable telephony Security Technical Implementation Guides (STIGs)

Q31. If question 27 is YES, then who is required to provide and maintain the encryption?

A31. N/A

Q32. If encryption is required, is the contractor required to have a security clearance and will the agency assist with obtaining the security clearance?

A32. AFI 17-130, Cybersecurity Program Management, AFMAN 33-282, TO 00-33A-1108, applicable telephony Security Technical Implementation Guides (STIGs)

Q33. Do you have the endpoints (telephones) for each SIP line?

A33. I’m not sure what you are asking. If you are asking if we have 2000 hardware handsets for all the DIDs no.

Q34. Do you require the contractor to provide new endpoints?

A34. No we have all of the hardware needed.

Q35. If your on-premise PBX is at the end of its lifecycle and cannot be supported by the manufacturer then are you open to utilizing our off premise SIP/VOIP service for your SIP requirements instead of your on-premise PBX?

A35. We have a newer Cisco CUCM, running SIP now, that is government managed and maintained. The SIP circuit is fed directly to our Cisco CUBE (session boarder controller).