W15QKN18R0208.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

Offeror To Complete Block 12, 17, 23, 24, & 30

1. Requisition Number Page Of

2. Contract No. 3. Award/Effective Date 4. Order Number 5. Solicitation Number 6. Solicitation Issue Date

7. For Solicitation Information Call:

A. Name B. Telephone Number (No Collect Calls) 8. Offer Due Date/Local Time

9. Issued By Code 10. This Acquisition is Unrestricted OR Set Aside: % For:

Small Business Women-Owned Small Business (WOSB) Eligible Under the Women-Owned Small Business Program

Hubzone Small Business EDWOSB

Service-Disabled Veteran-Owned Small Business NAICS:

Email: 8(A) Size Standard:

11. Delivery For FOB Destination Unless Block Is Marked

12. Discount Terms 13a. This Contract Is A Rated Order Under DPAS (15 CFR 700) 13b. Rating

See Schedule 14. Method Of Solicitation RFQ IFB RFP

15. Deliver To Code 16. Administered By Code

Telephone No.

17a. Contractor/Offeror Code Facility 18a. Payment Will Be Made By Code

Telephone No.

17b. Check If Remittance Is Different And Put Such Address In Offer

18b. Submit Invoices To Address Shown In Block 18a Unless Block Below Is Checked See Addendum

19.

Item No.

20.

Schedule Of Supplies/Services

21.

Quantity

22.

Unit

23.

Unit Price

24.

Amount

(Use Reverse and/or Attach Additional Sheets As Necessary)

25. Accounting And Appropriation Data 26. Total Award Amount (For Govt. Use Only)

27a.Solicitation Incorporates By Reference FAR 52.212-1, 52.212-4. FAR 52.212-3 And 52.212-5 Are Attached. Addenda Are Are Not Attached.

27b.Contract/Purchase Order Incorporates By Reference FAR 52.212-4. FAR 52.212-5 Is Attached. Addenda Are Are Not Attached.

28. Contractor Is Required To Sign This Document And Return _________ 29. Award Of Contract: Ref. Offer Copies to Issuing Office. Contractor Agrees To Furnish And Deliver All Items Set Forth Or Otherwise Identified Above And On Any Additional Sheets Subject To The Terms And Conditions Specified.

Dated . Your Offer On Solicitation (Block 5), Including Any Additions Or Changes Which Are Set Forth Herein, Is Accepted As To Items:

30a. Signature Of Offeror/Contractor 31a. United States Of America (Signature Of Contracting Officer)

30b. Name And Title Of Signer (Type Or Print) 30c. Date Signed 31b. Name Of Contracting Officer (Type Or Print) 31c. Date Signed

Authorized For Local Reproduction Previous Edition Is Not Usable

Standard Form 1449 (Rev. 2/2012) Prescribed By GSA-FAR (48 CFR) 53.212

W15QKN-18-R-0208 2018AUG30

VICKI RIVANO (973)724-6632

VICTORIA.R.RIVANO.CIV@MAIL.MIL

2018SEP05 05:00pm

W15QKN

ARMY CONTRACTING COMMAND - NJ

PICATINNY ARSENAL, NJ 07806-5000

511210

NONE

X

SEE SCHEDULE

0MNV1

WORLD WIDE TECHNOLOGY, INC.

TELCOBUY SUBSIDIARY OF WORLD WIDE TECHNOLOGY HC

60 WELDON PKWY

MARYLAND HEIGHTS, MO 63043-3202

SEE SCHEDULE

X X

X 1

1 62

19.

Item No.

20.

Schedule Of Supplies/Services

21.

Quantity

22.

Unit

23.

Unit Price

24.

Amount

32a. Quantity In Column 21 Has Been

Received Inspected Accepted, And Conforms To The Contract, Except As Noted: _________________________________________________

32b. Signature Of Authorized Government Representative 32c. Date 32d. Printed Name and Title of Authorized Government Representative

32e. Mailing Address of Authorized Government Representative 32f. Telephone Number of Authorized Government Representative

32g. E-Mail of Authorized Government Representative

33. Ship Number 34. Voucher Number 35. Amount Verified 36. Payment 37. Check Number Correct For Partial Final Complete Partial Final

38. S/R Account No. 39. S/R Voucher Number 40. Paid By

41a. I Certify This Account Is Correct And Proper For Payment 42a. Received By (Print) 41b. Signature And Title Of Certifying Officer 41c. Date 42b. Received At (Location)

42c. Date Rec’d (YY/MM/DD) 42d. Total Containers

Standard Form 1449 (Rev. 2/2012) Back

CONTINUATION SHEET

Reference No. of Document Being Continued Page of

Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

SUPPLEMENTAL INFORMATION

Buyer Name: VICKI RIVANO

Buyer Office Symbol/Telephone Number: ACC-NJ-MA/(973)724-6632

Type of Contract 1: Firm Fixed Price

Kind of Contract: Supply Contracts and Priced Orders

*** End of Narrative A0000 ***

EXECUTIVE SUMMARY

1. The U.S. Army Contracting Command New Jersey (ACC-NJ) has a requirement in support of the U.S. Army Cyber Command (ARCYBER) for Army

End Point Management Solutions-as-a-Service (AEMPSaaS). World Wide Technology, Inc. currently provides AEMPSaaS under Production-Other

Transaction Agreement (P-OTA) W15QKN-17-9-P003 that enable asset discovery and management, information protection, incident response, and local/remote remediation in real time through delivery of Tanium software and integrated Subject Matter Expert support. ACC-NJ is issuing this solicitation for the procurement of AEMPSaaS. The overall contract shall include a three month base period and a twelve month option period.

*** END OF NARRATIVE A0002 ***

GENERAL INFORMATION TO OFFERORS OR QUOTERS

1. Responses must set forth full, accurate and complete information as required by this solicitation (including attachments). Fill-ins are provided on Standard Form 18, Standard Form 33, and other solicitation documents. Examine the entire solicitation carefully. The penalty for making false statements is prescribed in 18 U.S.C. 1001.

2. Responses must be plainly marked with the Solicitation Number and the date and local time set forth for bid opening or receipt of proposals in the solicitation document.

3. Information regarding the timeliness of response is addressed in the provision of the solicitation entitled either Late Submission, Modification and Withdrawal of Bid or Instructions to Offerors Competitive Acquisitions.

4. Procurement Information

X This Procurement is restricted to World Wide Technology, Inc. in accordance with 10 U.S.C. 2304(c)(1) as implemented by FAR 6.302-

1(a)(2)(ii)(B).

0 This Procurement is % set-aside for N/A.

The applicable NAICS codes is: 511210.

5. Issuing Office

U.S. Army Contracting Command - New Jersey

ATTN: Victoria Rivano

Office Symbol: ACC-NJ-IC

Picatinny Arsenal, NJ 07806-5000

Email: victoria.r.rivano.civ@mail.mil

6. Point of Contact for Information:

Name: Victoria Rivano

Title: Contract Specialist

Email: victoria.r.rivano.civ@mail.mil

Phone: (973)724-6632

*** END OF NARRATIVE A0001 ***

2 62

W15QKN-18-R-0208

WORLD WIDE TECHNOLOGY, INC.

PIIN/SIIN

Page of

Name of Offeror or Contractor:

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

SUPPLIES OR SERVICES AND PRICES/COSTS

0001 SOFTWARE LICENSES 750000 EA $ $ _________________ ______________ __________________

COMMODITY NAME: TANIUM LICENSES - BASE PERIOD

CLIN CONTRACT TYPE:

Firm Fixed Price

PSC: 7030

Delivery of 750,000 Tanium Licenses IAW SOW para

C.1.0. These licenses are for the Base Period and have a term of three (3) months, from 26-Sept 2018 through 25-December 2018.

(End of narrative B001)

Packaging and Marking _____________________

Inspection and Acceptance _________________________

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DOC SUPPL

REL CD MILSTRIP ADDR SIG CD MARK FOR TP CD ______ ________ ______ ______ ________ _____

DEL REL CD QUANTITY DEL DATE __________ ______________ ___________

001 750,000 26-SEP-2018

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FORT MEADE,MD,20755-5000

0002 SUBJECT MATTER EXPERTS 4 EA $ $ ______________________ ______________ __________________

COMMODITY NAME: BASE PERIOD SME

CLIN CONTRACT TYPE:

Firm Fixed Price

PSC: 7030

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Name of Offeror or Contractor:

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

Base Period Gold Service Package Support. This support has a term of three (3) months, from 26-Sept

2018 through 25-December 2018. This CLIN may be invoiced against once per month for the base period.

(End of narrative B001)

Packaging and Marking _____________________

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REL CD MILSTRIP ADDR SIG CD MARK FOR TP CD ______ ________ ______ ______ ________ _____

DEL REL CD QUANTITY DEL DATE __________ ______________ ___________

001 4 26-SEP-2018

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0003 OPTION - SOFTWARE LICENSES 750000 EA $ $ __________________________ ______________ __________________

COMMODITY NAME: TANIUM LICENSES - OPTION

CLIN CONTRACT TYPE:

Firm Fixed Price

PSC: 7030

Delivery of 750,000 Tanium Licenses IAW SOW para

C.1.0. These licenses are for the Option Period and have a term of 12 months, from 26-December 2018 through 25-December 2019.

(End of narrative B001)

Packaging and Marking _____________________

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Reference No. of Document Being Continued

MOD/AMD

DOC SUPPL

REL CD MILSTRIP ADDR SIG CD MARK FOR TP CD ______ ________ ______ ______ ________ _____

DEL REL CD QUANTITY DEL DATE __________ ______________ ___________

001 750,000 25-DEC-2018

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0004 OPTION - SUBJECT MATTER EXPERTS 12 EA $ $ _______________________________ ______________ __________________

COMMODITY NAME: OPTION PERIOD SME SUPPORT

CLIN CONTRACT TYPE:

Firm Fixed Price

PSC: 7030

OPTION PERIOD Gold Service Package Support. This support has a term of 12 months, from 26-December

2018 through 25-December 2019. This CLIN may be invoiced against once per month for the Option

Period.

(End of narrative B001)

Packaging and Marking _____________________

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DOC SUPPL

REL CD MILSTRIP ADDR SIG CD MARK FOR TP CD ______ ________ ______ ______ ________ _____

DEL REL CD QUANTITY DEL DATE __________ ______________ ___________

001 12 25-DEC-2018

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FORT MEADE,MD,20755-5000

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Reference No. of Document Being Continued

MOD/AMD

0005 CONTRACT DATA REQUIREMENTS LIST (CDRLS) _______________________________________

A001 WEEKLY REPORT 1 EA $ ** NSP ** $ ** NSP ** _____________ ______________ __________________

COMMODITY NAME: DD 1423

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A002 MONTHLY STATUS REPORT 1 EA $ ** NSP ** $ ** NSP ** _____________________ ______________ __________________

COMMODITY NAME: DD 1423

Packaging and Marking _____________________

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REL CD MILSTRIP ADDR SIG CD MARK FOR TP CD ______ ________ ______ ______ ________ _____

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A003 MASTER PROJECT PLAN 1 EA $ ** NSP ** $ ** NSP ** ___________________ ______________ __________________

COMMODITY NAME: DD 1423

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A004 SITE SURVEY REPORTS 1 EA $ ** NSP ** $ ** NSP ** ___________________ ______________ __________________

COMMODITY NAME: DD 1423

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A005 SYSTEM DESIGN DOCUMENTS 1 EA $ ** NSP ** $ ** NSP ** _______________________ ______________ __________________

COMMODITY NAME: DD 1423

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A006 SYSTEM CONFIGURATION & TUNING SETTINGS 1 EA $ ** NSP ** $ ** NSP ** ______________________________________ ______________ __________________

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A007 CERTIFICATION & ACCREDITATION ARTIFACTS 1 EA $ ** NSP ** $ ** NSP ** _______________________________________ ______________ __________________

COMMODITY NAME: DD 1423

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001 3

DEL REL CD QUANTITY DEL DATE __________ ______________ ___________

001 1 SEE DD FORM 1423

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A008 SLA PERFORMANCE REPORTS 1 EA $ ** NSP ** $ ** NSP ** _______________________ ______________ __________________

COMMODITY NAME: DD 1423

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REL CD MILSTRIP ADDR SIG CD MARK FOR TP CD ______ ________ ______ ______ ________ _____

001 3

DEL REL CD QUANTITY DEL DATE __________ ______________ ___________

001 1 SEE DD FORM 1423

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A009 RECOMMENDATIONS FOR TANIUM INTEGRATION 1 EA $ ** NSP ** $ ** NSP ** ______________________________________ ______________ __________________

COMMODITY NAME: DD 1423

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001 1 SEE DD FORM 1423

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A010 ENGINEERING & SITE IMPLEMENTATION PLANS 1 EA $ ** NSP ** $ ** NSP ** _______________________________________ ______________ __________________

COMMODITY NAME: DD 1423

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REL CD MILSTRIP ADDR SIG CD MARK FOR TP CD ______ ________ ______ ______ ________ _____

001 3

DEL REL CD QUANTITY DEL DATE __________ ______________ ___________

001 1 SEE DD FORM 1423

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A011 CCRM PROJECT PLAN 1 EA $ ** NSP ** $ ** NSP ** _________________ ______________ __________________

COMMODITY NAME: DD 1423

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A012 RISK MANAGEMENT FRAMEWORK DOCUMENTATION 1 EA $ ** NSP ** $ ** NSP ** _______________________________________ ______________ __________________

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A013 ENTERPRISE SYSTEM DESIGN REVIEW 1 EA $ ** NSP ** $ ** NSP ** _______________________________ ______________ __________________

COMMODITY NAME: DD 1423

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A014 TRIP REPORTS 1 EA $ ** NSP ** $ ** NSP ** ____________ ______________ __________________

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A016 ACCIDENT/INCIDENT REPORT 1 EA $ ** NSP ** $ ** NSP ** ________________________ ______________ __________________

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Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Army Endpoint Management Solution as a Service (AEMSaaS)

Statement of Work

For

ARMY CYBER COMMAND (ARCYBER)

Description

The U.S. Army requires Army AEMSaaS Gold Service and Tanium licensing with the following modules: Core, Incident Response*, Detect*, Trace*, Patch, and Comply. [*Incident Response, Detect, and Trace have merged into a new Module called Threat Response.]

The Contractor shall provide as an Army Managed Service an Endpoint Management Solution using the current tool suite, Tanium, to all

Active Army components, the United States Army Reserve (USAR) components, and the United States Army National Guard (USARNG) components, in CONUS and OCONUS locations on NIPRNet and the SIPRNet. The architecture shall support up to 750,000 end-points. End-point Client

Agent Licenses will be managed by ARCYBER to support deployment across the Enterprise to support mission requirements. Licenses will be shipped to, and held at, the Primary and High-availability server location(s).

This requirement is comprised of a three (3) month Base Period and 12 month Option Period. The below technical requirements (quantities and descriptions) are applicable to both the Base and Option Periods. The Government may exercise the Option Period in accordance with

FAR 52.217-5 and FAR 52.217-9.

Applicable Documents:

Army Regulation 25-1, Army Information Technology

Army Regulation 25-2, Information Assurance

DoD 8570.01-M, Cyber Workforce Management Program

BBP 05- PR-M-0002, Information Assurance Best Business Practices

Technical Requirements:

C.1.0 The contractor shall deliver 750,000 Tanium Licenses that include the following modules:

Core, Incident Response*, Detect*, Trace*, Patch, and

Comply.

[*Incident Response, Detect, and Trace have merged into a new Module called Threat Response.]

C.1.1. Gold Service Package. Includes basic service and ongoing operations of software, hardware to run Tanium servers, up to nine (9)

SMEs (up to 4 OCONUS), 1 Program Manager (CONUS), Travel Included, RMF Audit, the equivalence of one (1) 20 person training session per month of performance (three (3) during Base Period and twelve (12) during the Option Period), and Support up to 1,500,000 Endpoints.

C.1.2. Hardware, software licenses, and any installation hardware or equipment necessary for the installation and operation of the systems. The Contractor shall perform information assurance vulnerability alert (IAVA) scanning and patching before connecting the equipment to the Government production network. Software must be kept current, including all critical updates and patches within 24 hours. The Contractor shall ensure that purchased items are shipped directly to the Government, with shipping paid for by the

Contractor. This Contractor-purchased equipment shall become Government property.

C.1.3. Government Furnished Property. The Government will provide the Contractor access to the applicable Local Area

Network(s) and personal computer(s) necessary to accomplish the work under this contract. The Contractor shall be responsible for obtaining appropriate approvals for site access. Space waivers will be processed as required by local installation policy by the

Contracting Officer Representative.

The Government will provide all required equipment and documentation required to accomplish the tasks including access to applicable governing guidance. The Contractor shall be responsible for operating and maintaining all Government-Furnished Equipment (GFE) in accordance with FAR Part 45. Government-Furnished Equipment will be identified in the Performance Work Statement or elsewhere within the solicitation/contract.

C.2.0. The Contractor shall provide a managed service that incorporates all aspects of the AEMSaaS [Tanium] capability;

architectural design, infrastructure procurement, infrastructure installation configuration and deployment, systems engineering, cyber operations, process development, and technical services required to own, manage, operate, and maintain an Enterprise AEMSaaS [Tanium] capability with Tanium certified resources in accordance with Taniums certification program.

C.2.1. All contractor personnel shall be available at the Top Secret/Sensitive Compartmented Information (TS/SCI) level.

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C.2.1.1. The System shall be interoperable with current versions of the Host-based Security System as a Service (HBSSaaS), Microsoft Enhanced Mitigation Experience Toolkit (EMET), Security Information & Event Management (SIEM), System Center Configuration

Manager (SCCM), the DoD Comply to Connect solution, Big Data Analytics Platform (BDP), and the Continuous Monitoring and Risk Scoring

(CMRS) system, and accept other DoD- accepted language standards (e.g. OVAL, SCAP, etc.). Upon notice of new system requirements, the

Contractor shall work with the Government for the integration of future technologies.

C.2.1.2. The System shall have the capability to provide required DoD and DoD reporting information either directly to the CRMS or other SIEM tools.

C.2.1.3. The Contractor shall submit the server architecture design for Government approval. The design shall have sufficient servers to support the installation of a Primary and a High Availability redundant pair of Tanium Core Servers, Tanium Module Servers, Microsoft SQL Database Servers, and Tanium Zone Servers in accordance with the existing Defense Information Systems Agency (DISA)

Security Technical Implementation Guides (STIG) policies to support the global Enterprise deployment and implementation on both NIPRNet and SIPRNet.

C.2.1.4. The Contractor shall ensure all hardware that supports the DoDs AEMSaaS [Tanium] initiative has appropriate Original

Equipment Manufacturer (OEM) maintenance agreements. The maintenance agreements shall ensure that hardware is brought back to a complete ready state upon failure.

C.2.1.5. The Contractor shall ensure that all mandated and applicable DISA STIGs are strictly adhered to and will adhere to regular security patching and scanning according to DoD policies.

C.2.1.6. The Contractor shall provide subject matter expertise and advice to the Government Customer on all matters relating to the deployment and implementation of AEMSaaS [Tanium]; this may include architecture design and plans for continued deployment and implementation.

C.2.1.7. The Government will record both positive and negative performances in the Contractor Performance Assessment Reporting

System (CPARS).

C.3.0. All major upgrades, patches, and major configuration changes will be tested on the Governments lab baseline systems prior to installing on the DoDIN and with DoD AEMSaaS [Tanium] Change Advisory Board (CAB) approval. Advance coordination with the

Contractor will take place to ensure expectations are understood prior to any changes being executed

C.3.1. The Contractor shall provide to the Government for review and approval a project plan that details the steps, methodology, and Tactics, Techniques, and Procedures (TTPs) that will be used to ensure no disruption of DoD networks or operations. The plan shall demonstrate a phased, methodical approach to the deployment, and assumption of operational control per a Government approved schedule. The plan shall accommodate the operational fielding priorities of the DoD, which may be fluid based upon current and future operations. The project management plan shall include schedule, cost, resources, and technical management. The Contractor shall provide the Government a weekly status report and monthly project status review (PSR), with reports that address any issues or concerns pertaining to the performance of this contract.

C.3.2. The Contractor shall provide an Engineering Implementation Plan (EIP) and Site Implementation Integration Test Plan

(SIITP) for each deployment site or location. The Contractor shall identify and collect site-specific information and requirements as part of the development of the EIP and SIITP. The Contractor shall provide updates to the EIP, SIITP, and architectural artifacts drawings that reflect all major configuration changes ensuring the DoD has a current EIP and SIITP for the system. The Contractor shall perform new or update existing Site Surveys to validate the current state of the respective sites network infrastructure configuration.

These surveys may be conducted via remote means, such as telephonic or e-mail communications. The Contractor shall ensure the classification and dissemination of information is safeguarded in accordance with appropriate DoD policy.

C.3.3. The Contractor shall demonstrate a phased, methodical approach for assumption of Enterprise AEMSaaS [Tanium] help desk support functions and tasks. The Contractor shall provide the strategy, concept of operations, schedule, tactics, techniques, and procedures, methodology, and execution plan to provide an Enterprise AEMSaaS [Tanium] help desk, providing the government oversight of problems and changes.

C.3.4. The Contractor shall adhere to and support the Governments certification, information assurance, and Change, Configuration, and Release Management (CCRM) processes.

C.3.5. The Contractor shall support and comply with the DoD Risk Management Framework (RMF), this includes all documentation and external organization assessment actions/activities and costs, Certificate of Networthiness (CoN), and all certification processes required to operate on the DoD network.

C.3.6. The Contractor shall provide 99.5% availability for the AEMSaaS [Tanium] Degree of System Availability (Server and

Console) weekly reports to the Government.

C.3.7. The system shall provide results from actions to the operators within 240 seconds, and preferably 30 seconds, for real-

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time query across all endpoints targeted and 5 minutes (preferably 30 seconds) for real-time response action implementation across all endpoints targeted (conditional on network availability to enable actions on global Endpoints based on complexity of action). The

Contractor shall provide weekly performance reports to each Government customer. See Table 1 (Attachment 0003) for detailed deliverable/performance requirements.

C.3.8. The Contractor shall coordinate with the Government prior to any planned configuration changes, outages, or Authorized

Service Interruptions (ASIs). The Contractor shall institute industry standard change, configuration, and release management (CCRM) processes for the operations and maintenance of the AEMSaaS [Tanium], documenting all actions using the DoD Enterprise Problem and

Change Management System. The Contractor shall provide a CCRM plan.

C.3.9. The Contractor shall develop and deliver pre-formatted and ad-hoc reports providing performance metrics for the managed service. The Contractor shall meet request based upon the following DoD priority timeframes for requested performance metrics and reports; 1) Critical: 0-72 hours, 2) High: 7 days, 3) Medium: 14 days, 4) Low: 21 days.

C.3.10. The Contractor shall coordinate with the Government to define, develop, and integrate necessary data feeds to other

NetOps Capabilities and systems. The Contractor shall provide analytics to inform operations and shall provide data sources, data flows, and sensor feeds to interface their analytic output into Government big data analytics platforms. The Contractor shall meet request based upon DoD priority; 1) Critical: 7 days, 2) High: 14 days, 3) Normal: 30 days.

C.3.11. The Contractor shall provide an AEMSaaS [Tanium] solution that is compliant with FIPS 140?2 Level 1 for software and

Level 2 for hardware; solutions shall be certified or in process with a letter of intent to obtain certification from the National

Institute of Standards (NIST) and comply with DoD and DoD certification requirements. The Contractor shall employ FIPS 140-2 certified cryptographic modules to ensure the integrity and confidentiality of files and messages, downloads, and endpoint-related data and data at rest that is being sent from clients to servers. Additionally, as new Tanium modules become available, the contractor shall employ

FIPS 140-2 certified cryptographic modules for confidentiality of data at rest and data being sent from clients to clients.

C.3.12. The Contractors AEMSaaS [Tanium] solution shall support Common Access Card/Public Key Infrastructure (CAC/PKI) authentication for all actions. Solutions shall be configurable to allow for two factor authentication, with a minimum level of support for CAC/PKI authentication for standard and privileged users using Alternate Level Smart Card (ALSC) token. The AEMSaaS [Tanium] solution shall support multi-factor authentication if required.

C.3.13. The Contractor shall protect the confidentiality and integrity of log files while in transit and at rest, using solutions that are compliant with FIPS 140?2 Level 1 for software and Level 2 for hardware.

C.3.14. The Contractor shall provide AEMSaaS [Tanium], Tanium, Subject Matter Experts (SME). Tanium SMEs shall support operations in order to assist the Government in conducting threat analysis, forensics, incident response, and DCO and DoDIN OPS activities.

C.3.15. The Contractor shall provide support to the Government for planning, engineering, implementation, operations, data analysis, technical assessment, engineering, and project management.

C.3.16. The Contractor shall support surge requirements or unexpected contingencies. Surge periods will normally not exceed

120 days.

C.3.17. The Contractor shall inform and advise the Contracting Officer Representative (COR), Capability Manager (CM), and

Customer Lead Engineer (CLE) on AEMSaaS [Tanium] product operational performance and maintenance issues; the Contractor shall make such notifications verbally and via written correspondence.

C.3.18. The Contractor shall provide a Microsoft Project plan to deploy routine patches and perform mitigation actions within

1 business day after tasked by the Government. The Contractor shall deploy critical patches and perform critical mitigation actions immediately after tasked by the Government. After the patch or mitigation action has been executed the Contractor shall provide an After

Action Review (AAR) to the Government.

C.3.19. The Contractor shall analyze technical and integration requirements and develop effective technical solutions. The

Contract shall obtain Government approval prior to implementation of any solution. The Contractor shall provide documentation for the integrated implementation.

C.3.20. The Contractor shall address all technical and operational problems with the Tanium software, providing proactive support and resolution and provide weekly status reports to the government.

C.3.21. The Contractor shall support product implementation and engage in hands-on implementation and operations of the Tanium tool suite as specified by the COR or Capability Manager.

C.3.22. The Contractor shall ensure all vulnerabilities identified by the ACAS monthly scans, which are conducted by the hosting installation(s), are remediated, mitigated or POAMd. Results will be provided to the COR, CM, and Customer Lead Engineer (CLE).

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C.3.23. The Contractor shall review the application of Security Technical Implementation Guides (STIGs) and DoD configuration guidance (in images) for completeness, correctness, and compliance.

C.4.0. TECHNICAL DELIVERABLES.

C.4.1. See Table 2 (Attachment 0004) for technical deliverables details.

C.4.2. The Contractor shall provide on-site or on-call support to the DoD as requested or necessary. Trouble Tickets (TTs) will be routed to the Contractor using the DoD Enterprise Service Management System (ESMS).

C.4.3. Training Requirements.

C.4.3.1. The Contractor shall provide required initial and upgrade training, and system administration certification to DoD users of the AEMSaaS [Tanium] and for any major version upgrades to the solution products. There will be, as a minimum, adequate training sessions for 60 personnel for each theater. After successfully completing of the course, students will receive a course completion certificate.

C.4.3.2. The Contractor shall train Government implementation and sustainment team members and leaders, providing the in-depth knowledge and experience to analyze sensor output, interpret module outputs, and operate on the managed service platform. The Contractor shall implement best business practices for operations and maintenance of the AEMSaaS [Tanium] suite.

C.4.3.3. The Contractor shall electronically [e.g. pdf format] develop, modify, validate, review, and revise/ upgrade training manuals, user guides, and other training documentation or training aids and course-ware materials to support the AEMSaaS [Tanium] for the duration of the period of performance. The Contractor shall not be responsible for printing and shipping these materials.

C.5.0. ADMINISTRATIVE DELIVERABLES. The Contractor shall provide the following administrative deliverables on optical media and in an automated, reproducible format compatible with Microsoft Office Suite and the Windows operating systems.

C.5.1. Meeting minutes (via e-mail). The Contractor shall participate in In-Progress Reviews (IPR), working groups and technical meetings, providing minutes of meetings in Microsoft Word via email no later than the end of the next business day.

C.5.2. Monthly Contractor Progress, Status, and Management Report. The Contractor shall meet monthly or as requested with the

COR to provide project status. The Contractor shall provide two copies of a comprehensive monthly progress, status, and management report to the COR, with the first report due thirty (30) business days after contract start date and future reports due every thirty

(30) business days thereafter. The report shall include a narrative description of what was accomplished during the reporting period, including what products were delivered; fiscal data, including cost and manpower by labor category, for the reporting period; cumulative fiscal data, and an overview of activities planned for the upcoming month. The report shall identify problems encountered that impact the cost, scope, or schedule. (DI-MGMT-80368)

C.5.3. Archive of Deliverables. The Contractor shall maintain an electronic, indexed, archival record of all unclassified deliverables delivered under this contract. The Contractor shall deliver the archive to the COR upon request or at a minimum at contract completion.

C.5.4. Weekly Report (SITREP) of all projects by noon on Friday (or the next business day if Friday is a federal holiday) to the COR. (DI-MISC-80368)

C.5.5. Trip Reports (five (5) business days after return). The Contractor will email the Trip Report to the COR in a

Microsoft Word compatible format. (DI-MISC-81943)

C.5.6. The Contractor shall provide a weekly personnel roster that includes individual that will be brought on the contract and those individuals that will be departing the contract. (DI-MGMT-81834)

C.6.0. INFORMATION ASSURANCE (IA) TRAINING. All Contractor personnel with access to Government information systems and networks shall successfully complete all required initial and annual IA awareness training. Training is available at https://ia.signal.DoD.mil .

C.7.0. NON-GOVERNMENT-OWNED COMPUTING SYSTEMS OR DEVICES. The Contractor shall not install or connect non-Government-owned computing systems or devices to Government networks without the COR coordinating and obtaining proper authorization from the appropriate

Information Assurance Program Manager (IAPM). The Contractor shall ensure that all software categorized as applications have a

Government Certificate of Networthiness or RMF Assess-Only approval. Non-Government-owned computing systems or devices include personal or Contractor-owned thumb drives (e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives), removable or external hard drives, Personal Digital Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.

C.8.0. TRAINING. All Contractor personnel shall be trained and have the required Tanium certification to provide the support as defined

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in this SOW prior to beginning work on this contract. If trained Contractor personnel are replaced, the Contractor shall be responsible for training the replacement employees at the Contractors expense before they begin work on this contract.

C.9.0. CONTRACTOR IDENTIFICATION REQUIREMENTS. In accordance with FAR 37.114(c), all Contractor personnel are required to identify themselves as contractor employees when on Government property or within Government facilities. Contractors performing work at

Government workplaces shall provide their employees with an easily readable identification (ID) badge indicating the employees name, the

Contractors name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to visibly wear the ID badges when performing work at Government workplaces. Contractor personnel shall also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate that the sender is a Contractor employee and include the Contractor's company name.

C.10.0. SCHEDULE.

C.10.1. The order of the site deployments, including potential concurrent deployment will be coordinated by ARYCBER and detailed in the

AEMSaaS Master Schedule as approved by the Army Capability Manager.

C.10.2. Continue to deploy Tanium on the NIPRNet and SIPRNet both CONUS and OCONUS

C.10.3. Maintain Primary and High Availability Tanium Servers, Tanium Module Servers, Microsoft SQL Database Servers, and Tanium Zone

Servers.

C.10.4. The Contractor shall provide recommendations for Continuation of Operations (COOP) in addition to Primary and High Availability server stack locations to the Government for approval.

C.10.5. Maintain Primary and High Availability Tanium Servers, Tanium Module Servers, Microsoft SQL Database Servers, and Tanium Zone

Servers.

C.10.6. Upon identification of requirements, execute deployment and implementation on the DREN.

C.10.7. Upon identification of requirements, execute deployment and implementation on the S-DREN.

C.10.8. Upon identification of requirements, execute deployment and implementation of CPMigrator.

C.10.9. Upon identification of requirements, execute deployment and implementation for PEO Programs of Record (POR) and Operating

Force/Tactical Formations.

C.10.10. Upon identification of requirements, execute deployment and implementation for other DoD organizations.

C.10.11. The Contractor shall allow ARCYBER access to and use of the Advanced Technology Center (ATC) to test new actions, packages, scripts and other operational requirements with Army AEMSaaS. The Primes lab is required until Army facilities are prepared to support a global collaborative lab.

C.11.0. CAPABILITY ARCHITECTURE.

C.11.1. Upon identification of requirements, Army AEMSaaS shall support two geographically separate server suite locations to operate as a single source to the solution web interface. Army AEMSaaS will support a dedicated Wide Area Network (WAN) circuit connections between the two geographically separate locations with the necessary bandwidth requirements as defined by the vendor to support the solution projected traffic loads for near real-time synchronization and replication.

C.11.2. The Contractor shall provide recommendations for deploying and operating Army AEMSaaS on virtualized systems and/or cloud environment as required for use on the DoDIN-A.

C.11.3. Upon identification of requirements, Army AEMSaaS shall support a demilitarized zone (DMZ) network in order to manage, control, and secure endpoints connected outside the DoDIN-A. Army AEMSaaS will require a dedicated box in a DMZ to securely communicate with clients connected outside the DoDIN-A over the internet. The Army AEMSaaS server will have a direct outbound initiated connection with the solution allowing for the same level of control over clients as if the clients were directly connected into the DoDIN-A.

C.12.0. CAPABILITY MAINTENANCE.

C.12.1. The Contractor shall maintain the capability database content to include updated Defense Information Systems Agency (DISA)

Security Technical Implementation Guide (STIGs), DISA Information Assurance Vulnerabilities and Management (IAVMs), Microsoft Patches, and MITRE Corp. Common Vulnerabilities and Exposures (CVEs).

C.12.2. Army AEMSaaS must be compatible with the Army Endpoint Security Solution and require minimum exceptions in order to function.

C.12.3 ARCYBER requires all maintenance on the equipment to be scheduled using the Authorized Service Interruption procedures a minimum of 14 days in advance.

C.13.0 TRAINING.

C.13.1. The Contractor, in coordination with ARCYBER will develop a training schedule for personnel CONUS and OCONUS for both the Base

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and Option Periods. The Base Period shall consist of three (3) training events and the Option Period shall consist of twelve (12) training events.

C.14.0. PLACE OF WORK AND WORK HOURS.

C.14.1. The Contractor's place of performance shall be:

1) ARCYBER/ACOIC Fort Belvoir, Virginia

2) ARCYBER/Army National Guard Fort Belvoir, Virginia/Arlington, Virginia

3) 2RCC Greely Hall, Fort Huachuca, Arizona

4) 3RCC Camp Arifjan, Kuwait

5) 4RCC - Fort Shafter, Hawaii

6) 5RCC - Wiesbaden Germany

7) 6RCC Tague, Korea

8) Cyber Protection Brigade (CPB), Fort Gordon, Georgia

9) U.S. Army Reserve Command (USARC) HQ, Fort Bragg, North Carolina

C.14.2. Work hours for Contract SMEs will include core work hours for their assigned place of performance. Contract SMEs will coordinate with the local site leadership to support hours outside core as required to support the local mission. Local work requirements exceeding 40 per week shall be approved by the COR.

C.14.3. The Contractor shall provide backup support for The ACOIC when the Contract SME is off duty station for less than 10 working days. Other SME locations will be backed up personnel via telephone, email, or VTC until the Contract SME returns to their place of performance. During this time, EMPSaaS Service Support will be leveraged to provide temporary services, and the site will have direct access to said support personnel via telephone, email, or VTC until the Contract SME returns to their place of performance.

C.14.4. The Contractor shall find a suitable replacement for contract employees who have left the contract within a 6-week grace period.

During this time, EMPSaaS Service Support will be leveraged to provide temporary services, and the site will have direct access to said support personnel via telephone, email, or VTC until a replacement is provided.

C.14.5. The Government shall provide contract personnel with the system accesses required to perform the functions of their job role within 1 month of submitting the appropriate forms for said access

C.15.0 Period of Performance: The Period of Performance for the Base Period is three (3) months (26 September 2018 through 25 December

2018). The Period of Performance for the Option Period is 12 months (26 December 2018 through 25 December 2019). The total Period of

Performance is 15 months.

C.16.0. ADDITIONAL REQUIREMENTS.

C.16.1. Security: Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified Confidential, Secret, or Top Secret and requires contractors to comply with the…