W15QKN-17-R-1071~_Attachment_0001_YR_July_Event~_Performance_Requirements_Summary.pdf

Attachment 0002- Performance Requirements Summary (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance thresholds provided below describe the minimum acceptable levels of service required for each requirement.

Note: Government surveillance of contractor performance is not limited to the

Performance Objectives as outlines in the PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

PRS Description of contents:

a. Performance Objective: PWS paragraph number(s) specifying each required task(s) and brief summary of required task(s) to be monitored.

b. Performance Standard: Appropriate performance standard, usually described in terms of quality and timeliness, so that a distinction can be made between satisfactory and unsatisfactory performance.

Performance Objective

Performance Standard AQL Workload Indicators

Method of Surveillance

5.1.1 Lodging

Provide Lodging for Staff and Attendees as required according to Annex A of PWS

100% required room availability with no customer complaints.

# Customer complaints received

Customer Feedback

5.1.2 Meeting Rooms

Each meeting room/area setup with specified number of tables, chairs, tissues, pens, and pads as required.

Water and coffee stations as required.

100% of meeting room availability with all required accommodations

Number of meeting rooms and all required accommodations

100% inspection

5.1.3 A/V

Support

Provide a dedicated A/V person on-site for assistance each event day.

Provide all required A/V for general session each day.

Provide all required televisions for child care rooms each day.

100% of required A/V equipment and personnel

Dedicated A/V person availability All required A/V equipment

100% inspection

5.1.4 Parking

Provide six parking spaces per night of event.

100% of requested parking spaces

Parking space availability

100% inspection

5.1.5 Food

and Beverage

Provide required number of meals each event day for Attendees and Staff. Special dietary restrictions accommodated as needed.

100% meals served to requirements

All meals served as required

100% inspection

c. Acceptable Quality Level (AQL): The maximum allowable degree of deviation from perfect performance of each requirement before the Government considers contractor performance unsatisfactory. The Government recognizes defective performance sometimes happens unintentionally.

d. Workload Indicator(s): Indicates what will be directly utilized to validate the performance objective is achieved.

e. Method of Surveillance: method(s) utilized to objectively perform surveillance of requirement.