Industry_Day_Invitation.pdf

OMS II Industry Day Invitation

Industry Day Invitation for Order Management System II

The United States Mint will host an Industry Day for the Order Management System II (OMS II) program on January 29, 2013 at 9:00 AM at United States Mint Headquarters. The purpose of Industry Day is to review the Draft Request for Proposal and answer questions on the OMS II program and doing business with the United States Mint. Interested parties are encouraged to attend as there will not be a makeup session, special briefings or minutes provided for those that are not represented.

For planning, logistical and security purposes for Industry Day, contractors interested in participating shall RSVP by submitting your company name and no more than two attendees to Colleen.Grinnell@usmint.treas.gov and Jennifer.Creque@usmint.treas.gov no later than January 17, 2013.

Contractors that do not RSVP by January 17, 2013 will not be permitted to attend Industry Day.

Industry Day Date: January 29, 2013 Time: 9:30 AM Location: 801 9th Street N.W. Washington, DC 20020 RSVP no later than: January 17, 2013 RSVP to: Colleen.Grinnell@usmint.treas.gov and

Jennifer.Creque@usmint.treas.gov

The United States Mint intends to post a request for information (RFI) within the next week. The RFI will contain a draft version of the potential Request for Proposal and additional information as it relates to the OMS II program. Below please find general background, history, scope and notice of the federal procurement process as it relates to the OMS II program.

mailto:Colleen.Grinnell@usmint.treas.gov mailto:Jennifer.Creque@usmint.treas.gov mailto:Colleen.Grinnell@usmint.treas.gov mailto:Jennifer.Creque@usmint.treas.gov

Outline

1. Preface

2. Background/History

3. Scope

4. Federal Procurement Process

1.0 Preface

The United States Mint is seeking comments from industry on the United States Mint Draft

Request for Proposal (RFP) for the Order Management System II Program. The United

States Mint is issuing this Request for Information (RFI) for the sole purpose of conducting market research, and seeks to obtain a comments, questions and suggestions on the draft

RFP document. Please note that this information is being requested for information and planning purposes and submission of a response to this RFI will not result in an award of a contract. The United States Mint at its sole discretion may choose to incorporate comments and suggestions for upcoming requirements. The United States Mint may not answer every question submitted under this request for information, and may use the questions to help better define requirements for use in the final RFP.

Contractor Submission:

The United States Mint requests that contractors respond using the excel spreadsheet entitled OMS II Comments.Questions.Suggestions workbook attached to this request for information. Below please find general background and history, scope and notice of the federal procurement process as it relates to the OMS II program. The RFP is attached to this notice as a separate document. Please note you will not be reimbursed for any expense(s) to reply to this announcement.

2.0 Background/History

The United States Mint's Sales and Marketing mission is currently supported by the Integrated Retail Information System (IRIS). IRIS is comprised of systems, applications, and business processes interfaced in order to effectively support the United States Mint sales function for numismatists and the general public. Both the Order Management System (OMS) and e-commerce website are part of the IRIS environment. The current OMS and a real-time e-commerce site (catalog.usmint.gov) were implemented in 2001. While the OMS and web platform were “state of the art” at the time of initial implementation in 2001, minimal upgrades have occurred in the subsequent years. At this time, much of the IRIS system is unsupported. A recent review of the current software and hardware environments was conducted by MITRE on behalf of the United States Mint. The review, completed in July of 2012, generated an estimated life expectancy of 24 months.

The primary day to day user of the IRIS system is the United States Mint’s Call Center and Fulfillment Operations service provider, currently PBGS. The call center has a capacity of about 125 seats, receives 600,000-900,000 calls per year, consistently answers 80% of calls within 10 seconds or less, and takes in $85-$100million in revenue annually.

Customer satisfaction with the center is 95 on a 100 point scale as measured by the ACSI

(American Customer Satisfaction Index), besting all government and private sector benchmarks. The fulfillment center ships 1.7 to 2.0 million orders a year, 3-400 active sku’s generating 5.5 to 7.5 million units a year of gold, silver, platinum, and cupro-nickel based coinage to a customer base of over 650,000. The warehouse maintains over $350 million in inventory and over $500-800 million in annual shipments, fulfills 100% of all orders within four days, and has capacity for daily order fulfillment volume spikes of up to 25,000 orders per day. Future solutions are expected to expand capability (email, chat, etc.) while improving performance such as faster shipping.

3.0 Scope

The scope of the initiative includes:

Replacing the IRIS environment with state-of-the-art capability. This includes replacement of the Order Management System (OMS), e-Commerce web platform, infrastructure, Warehouse Management System (WMS), and Call Center operations.

Integrating the new solution with legacy systems that provide financial and inventory control, and payment processing functions.

To accomplish the above scope the United States Mint intends to contract with a Full

Service provider with existing order management and fulfillment capability. The United

States Mint will rely on one contractor to handle the end-to-end business process, beginning with a web front end and ending with order fulfillment. The United States Mint will work with the Full Service provider to integrate with United States Mint legacy systems such as Oracle

Financials.

The United States Mint expects the successful offeror to own the system and, therefore, provide the operations and maintenance to the system.

4.0 Federal Procurement Process

Although the United States Mint is a bureau of the Department of the Treasury, in accordance with 31 U.S.C. § 5136, provisions of law governing the procurement or public contracts are not applicable to the procurement of goods or services that are necessary for carrying out United States Mint programs and operations. The intent and effect of the provision is to afford the United States Mint the flexibility to operate in a business-like fashion. Nonetheless, many of the same fundamental principles of federal procurement that apply to other federal agencies still apply to procurements conducted at the United States Mint and accordingly United States Mint contracts must include certain provisions that may not be familiar to venders who do not typically do business with the government. In addition, some provisions that may be standard in commercial contracts (such as provisions requiring the United States Mint to indemnify the vendor, or provisions requiring the United

States Mint to submit to the jurisdiction of any state court) are unsuitable for United States Mint contracts.