RFP_-_SF1449_-_tirno-16-r-00029-12-29-16.pdf

OMB Control No. 1505-0081

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

M-6-M0-25-SP-A25 000

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

TIRNO-16-R-00029

6. SOLICITATION ISSUE

DATE

2016-12-14 02:45:00 PM

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

STEVEN COLLUM

b. TELEPHONE NUMBER (No collect calls) 2406139731

8. OFFER DUE DATE/

LOCAL TIME

2017-01-06 2:00:00 PM

9. ISSUED BY CODE 24605 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR

Internal Revenue Service 5000 Ellin Road SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOSB PROGRAM

Attn: Steven Collum Lanham , MD 20786 HUBZONE SMALL BUSINESS EDWOSB NAICS: 519130

STEVEN COLLUM 2406139731 SERVICE-DISABLED VETERAN

OWNED SMALL BUSINESS 8(A) SIZE STANDARD: 500

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER DPAS

(15 CFR700)

13b. RATING

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE

24605 16. ADMINISTERED BY CODE 24605

Internal Revenue Service 5000 Ellin Road Attn: Steven Collum Lanham , MD 20786

STEVEN COLLUM 2406139731

Internal Revenue Service 5000 Ellin Road Attn: Steven Collum Lanham , MD 20786

17a. CONTRACTOR/

CODE FACILITY

18a. PAYMENT WILL BE MADE BY CODE 4453

OFFEROR CODE

To All Offerors

Internal Revenue Service Beckley Finance Center P.O. Box 9002 Beckley, WV 25802-9002

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED. SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

0001 Offline Batch Processing Address Research 1.00 AJ __________ __________

(ADR) the Contractor shall conduct research of public records to obtain the most current address for delinquent taxpayers. See SOW for further details regarding this task.

April 1, 2017 – March 31, 2018

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4, FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. OFFER

DATED . YOUR OFFER ON SOLICITATION (BLOCK 5).

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT)

30c. DATE SIGNED

31b NAME OF CONTRACTING OFFICER (TYPE OR PRINT)

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

X

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE (US$)

24.

AMOUNT (US$)

(CONTINUE) 1.00 AJ __________ __________

0002 Offline Batch Processing Telephone Number

Research (TNR) Based on information supplied by the IRS, the Contractor shall conduct research of public records to obtain the most current telephone number(s) for delinquent taxpayers (including landline, cellular, and VOIP phone numbers when available). See SOW for further details regarding this task.

0003 Offline Batch Processing Exam Case 1.00 AJ __________ __________

Building (ECB) - the process of adding information (known as case building tools) to the case file, both from IRS and non-IRS sources, prior to the examiner contacting the taxpayer (if necessary). See SOW for further details regarding this task.

0004 Online Web-based Asset/Locator Research- The 1.00 AJ __________ __________ principal use of these services is to complete a full analysis of a tax return, whether as part of the audit process, collection process, or investigatory process. See SOW for further details

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER

34. VOUCHER NUMBER 35.AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT

COMPLETE PARTIAL FINAL

37. CHECK NUMBER

PARTIAL FINAL

38. S/R ACCOUNT NUMBER 39.S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42.a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42.c DATE REC’D (YY/MM/DD)

42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 3/2005) BACK

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE (US$)

24.

AMOUNT (US$)

(CONTINUE) 1.00 AJ __________ __________

1001 Option 1- Offline Batch Processing Address

Research (ADR) the Contractor shall conduct research of public records to obtain the most current address for delinquent taxpayers. See SOW for further details

April 1, 2018 – March 31, 2019

1002 Option 1- Offline Batch Processing 1.00 AJ __________ __________ Telephone Number Research (TNR) Based on information supplied by the IRS, the Contractor shall conduct research of public records to obtain the most current telephone number(s) for delinquent taxpayers (including landline, cellular, and VOIP phone numbers when available). See SOW for

1003 Option 1- Offline Batch Processing Exam 1.00 AJ __________ __________ Case Building (ECB) - the process of adding information (known as case building tools) to the case file, both from IRS and non-IRS sources, prior to the examiner contacting the taxpayer (if necessary). See SOW for

1004 Option 1-Online Web-based Asset/Locator 1.00 AJ __________ __________ Research- The principal use of these services is to complete a full analysis of a tax return, whether as part of the audit process, collection process, or investigatory process. See SOW for further details regarding this task.

2001 Option 2- Offline Batch Processing Address 1.00 AJ __________ __________ Research (ADR) the Contractor shall conduct research of public records to obtain the most current address for delinquent taxpayers. See SOW for further details

April 1, 2019 – March 31, 2020

FORM 1449 CONTINUE SHEET 1

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE (US$)

24.

AMOUNT (US$)

(CONTINUE)

2002 Option 2- Offline Batch Processing 1.00 AJ __________ __________

Telephone Number Research (TNR) Based on information supplied by the IRS, the Contractor shall conduct research of public records to obtain the most current telephone number(s) for delinquent taxpayers (including landline, cellular, and VOIP phone numbers when available). See SOW for

2003 Option 2- Offline Batch Processing Exam 1.00 AJ __________ __________ information (known as case building tools) to the case file, both from IRS and non-IRS sources, prior to the examiner contacting the taxpayer (if necessary). See SOW for

2004 Option 2-Online Web-based Asset/Locator 1.00 AJ __________ __________ services is to complete a full analysis of a tax return, whether as part of the audit process, collection process, or investigatory process. See SOW for further

3001 Option 3- Offline Batch Processing Address 1.00 AJ __________ __________ research of public records to obtain the most current address for delinquent taxpayers. See SOW for further details

April 1, 2020 – March 31, 2021

FORM 1449 CONTINUE SHEET 2

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE (US$)

24.

AMOUNT (US$)

(CONTINUE)

3002 Option 3- Offline Batch Processing 1.00 AJ __________ __________ information supplied by the IRS, the Contractor shall conduct research of public records to obtain the most current telephone number(s) for delinquent taxpayers (including landline, cellular, and VOIP phone numbers when available). See SOW for

3003 Option 3- Offline Batch Processing Exam 1.00 AJ __________ __________ information (known as case building tools) to the case file, both from IRS and non-IRS sources, prior to the examiner contacting the taxpayer (if necessary). See SOW for

3004 Option 3-Online Web-based Asset/Locator 1.00 AJ __________ __________ services is to complete a full analysis of a tax return, whether as part of the audit process, collection process, or investigatory process. See SOW for further

4001 Option 4- Offline Batch Processing Address 1.00 AJ __________ __________ research of public records to obtain the most current address for delinquent taxpayers. See SOW for further details

April 1, 2021 – March 31, 2022

4002 Option 4- Offline Batch Processing 1.00 AJ __________ __________ information supplied by the IRS, the Contractor shall conduct research of public records to obtain the most current telephone number(s) for delinquent taxpayers (including landline, cellular, and VOIP phone numbers when available). See SOW for

4003 Option 4- Offline Batch Processing Exam 1.00 AJ __________ __________ information (known as case building tools) to the case file, both from IRS and non-IRS sources, prior to the examiner contacting

FORM 1449 CONTINUE SHEET 3

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE (US$)

24.

AMOUNT (US$)

(CONTINUE)

the taxpayer (if necessary). See SOW for

4004 Option 4-Online Web-based Asset/Locator 1.00 AJ __________ __________ services is to complete a full analysis of a tax return, whether as part of the audit process, collection process, or investigatory process. See SOW for further

FORM 1449 CONTINUE SHEET 4

Table of Contents

DESCRIPTION PAGE NUMBERS

SECTION I CONTRACT LINE ITEMS (SF1449)……………………………. 1 - 6

SECTION II STATEMENT OF WORK………………………………………… 8 - 41

SECTION III SOLICITATION PROVISIONS AND CLAUSES……………….. 41 - 126

SECTION IV PROPOSAL PREPARATION INSTRUCTIONS………………. 126 - 137

SECTION V SOLICITATION ATTACHMENTS……………………………….. 138 - 139

Section II

Statement of Work

1. Executive Summary

The IRS is committed to providing standardized consistent electronic research services to employees throughout the country. The acquisition and management of these research services are centralized under the Office of Service-wide Policy, Directives, and Electronic Research (SPDER).

The IRS has a wide range of diverse users with different and unique asset and locator services research requirements. The principal use of electronic research services is to complete a full analysis of a tax return, whether as part of the audit process, collection process, or assistance process. This improves the quality of cases, assists in the fair application of the laws, and helps front line employees resolve tax case issues. Users of these research materials are primarily: Customer Service Representatives, Revenue Officers, Revenue Agents, International Agents, Attorneys, Employment Tax Personnel, Tax Compliance Officers, Tax Auditors, Estate and Gift Tax Attorneys, Employee Plans Specialists, Exempt Organizations Specialists, Special Agents, and Librarians.

The Internal Revenue Service (IRS) is committed to providing standardized, consistent electronic research services to employees throughout the country. The objective of this Statement of Work (SOW) is to obtain, through competitively awarded fixed-price contract(s), electronic asset locator services that provide a powerful tax administration tool for IRS.

Two award groups for Asset/Locator services have been delineated for this project. You may choose to submit to the entire project or either Online Web-based Research or Batch Processing. This RFP will result in the award of one or more Indefinite Delivery/Indefinite Quantity (IDIQ) contract(s).

• Online Web-based asset locator research

• Offline recurring batch processing The Government reserves the right to award a contract on the basis of the initial offers received, without conducting discussions, in accordance with FAR 52.215-1(f), Contract Award. Therefore, initial offers should contain the Offeror’s best terms from both a technical and price perspective. The Government, however, reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may also reduce the number of highly rated proposals and create a competitive range for purposes of efficiency. Should discussions take place, during discussions, offerors must be informed of any significant weaknesses or deficiencies identified in the offeror’s quote which would prevent award to the Offeror.

2. Physical and Computer Security of Federal Tax Information

The Contractor shall provide physical and computer security measures to protect sensitive but unclassified (SBU) data from unauthorized access during duty and non-duty hours in accordance with Publication 4812, Contractor Security Controls. Publication 4812 is available electronically at http://www.irs.gov/uac/Publication-4812-Contractor-Security-Controls

The Contractor shall track security violations by IRS users and provide records of these occurrences to the Contracting Officer’s Representative (COR) or the COR's designee.

Security violations in this context would include, but are not limited to, simultaneous use of the same log-in and password, system access outside of normal tours of duty, or other system integrity issues for which the Contractor systemically monitors.

On an ad-hoc basis when requested by the COR or their designee, the Contractor shall provide a report detailing all system activity of a specific user at no additional cost to the Government.

The Contractor shall include an automatic feature that will log off a user after an extended period of inactivity.

3. Implementation and Operation

The offeror shall submit an "Implementation and Operation Plan" outlining how they intend to manage this service, both at time of initial roll-out to IRS and during ongoing operation.

Examples of information to be included in the Implementation and Operation Plan include, but are not limited to:

• A detailed description of how IRS employees will be granted access to the Offeror's research system.

• A detailed description of the technical support offered to ensure problems are resolved, both during the initial roll-out phase of the contract and during ongoing operation.

• A detailed description of the statistical reports to be provided on product usage, the format of these reports, and how access to these reports will be provided. These usage reports must be provided monthly, no later than the fifth business day of the following month.

http://www.irs.gov/uac/Publication-4812-Contractor-Security-Controls

The Contractor shall meet with the IRS on a quarterly basis to review usage reports, training delivery, system updates, problem resolution, etc. Mutually agreeable meeting dates will be arranged to accommodate the needs of both the vendor and the IRS.

3.1 Copying, Downloading and Distributing Materials

The Offeror shall clearly explain what, if any, restrictions are placed on the use of their materials including, but not limited to:

• Copying of Contractor reference materials for training purposes

• Inserting source documents or portions thereof into training materials (IRS courses are available to the public under the Freedom of Information Act (FOIA) and sometimes posted on the IRS Internet)

• Inserting source documents or portions thereof into other internal documents

• Inserting documents as part of a submission of an electronic brief

• Linking to source documents on vendor services in training materials

• Linking to source documents on vendor services in other internal documents

• Posting on the IRS Intranet for internal informational purposes

3.2 Enhancements

3.2.1 The Contractor shall notify the COR at least 30 days in advance of any changes in operation or functionality of the research system.

3.2.2 The Offeror shall certify that future enhancements (products and services) provided to the offeror's commercial customers at no cost shall accrue to the government at no cost. Future enhancements (products and services) provided to the offeror’s commercial customers at an additional charge shall be offered to the government at a rate equal to or less than the commercial rate. The government reserves the right to accept or reject each enhancement.

3.2.3 Any new features or enhancements not offered to or purchased by IRS will not be displayed or taught in classes.

3.3 Loss of Content

3.3.1 In the event the Contractor can no longer provide offered content the contractor shall notify the COR, explaining any deviations they are proposing at least 30 days in advance of any changes.

3.3.2 If the IRS determines that a dropped source is material to IRS, the COR will request from the Contractor a list of comparable replacement sources.

3.3.3 The government reserves the right to approve offered replacement sources. If the comparable sources offered by the Contractor are not acceptable to the IRS and/or Treasury, the contractor shall propose price reductions for those discontinued sources. Any price reductions shall take effect on the date the sources are no longer available online.

3.4 Technical Requirements

The IRS has largely standardized their end-user computer workstations and operating systems. Most employees have computers running Windows 7.

IRS users working offsite also access information using a virtual private network (VPN).

Microsoft's Internet Explorer version 8.0 currently serves as the end-user interface for Internet-based commercial services. The IRS is migrating to Internet Explorer 11. Internet access is through a firewall.

3.4.1 It is mandatory that any research service offered run under Windows 7 as well as any successor Microsoft operating system adopted by the IRS. The product shall be accessible using Microsoft's Internet Explorer version 8.0 or higher as well as any successor Microsoft web browser adopted by the IRS.

3.4.2 Internet access shall be available via a secure connection to a commercial web-server maintained by the Contractor.

3.4.3 The Contractor shall ensure that web-based services eliminate security concerns regarding the use of Java applets, ActiveX or similar client-side processing.

3.4.4 It is mandatory that the contractor ensure and certify that the products offered comply with Section 508 of the Rehabilitation Act of 1973 (as amended) at the time of proposal and throughout the life of the contract.

4 Data Requirements

4.1 Mandatory Content

The following data categories are mandatory for any offering under this RFP and will be rated on a pass/fail basis:

• Aircraft

• Bankruptcy data

• Coast Guard data

• Credit Bureau Header data, including last three addresses

• Date of birth

• Fictitious Business Names

• Judgments

• Liens

• Real property records including Grantee/Grantor, historical record and tax assessor data

• Secretary of State/State Corporation Commission data (e.g. incorporation details, officer/principal data, corporate asset data, etc.)

• Securities and Exchange Commission (SEC) data

• Social Security Administration Master Death File

• State Department of Motor Vehicle records

• UCC filings

4.2 Highly Desirable Content

It is highly desirable that the Contractor provide additional data under this RFP. Examples include but are not limited to:

• Additional business information sources (e.g. company data for publicly and privately held businesses, merger/acquisition info, etc.)

• AKA and Alias name use information

• All remaining real property records not enumerated in the mandatory section, for residential, commercial, and undeveloped/agricultural properties

• Business credit report information

• Copyright, Patent and Trademark information

• Court docket, proceedings and settlement information

• Criminal Record information, including County and Jurisdiction data

• Department of Motor Vehicles ownership and lien information

• Federal Aviation Administration data

• Foreign corporation information data

• Information provided by local governments on licenses, subcontractors and certifications

• Information related to Limited Liability Companies (LLC)

• Information on 10K filings

• International asset and locator information (both for individuals and for businesses)

• Leased vehicle information

• Limited Partnership, Limited Liability Partnership (LLP) and General Partnership information

• Marriage and divorce data

• Nationwide phone directory, including land line, cell, and VOIP data, with regular and reverse lookup capabilities

• Online images of public documents (deeds, deeds of trusts, etc.)

• Prison inmate data

• Professional License information (for both individuals and businesses)

• State Employment Commission records

• Utility locator information

• Valuation data for real estate and real estate comparables within geographic neighborhood, providing both current and historical value estimates for residential, commercial, and undeveloped/agricultural properties

• Watercraft registered at state agencies, including Department of Motor Vehicles

• Website ownership information

4.3 Response Requirements

4.3.1 The Offeror shall fully describe:

• All data sources (mandatory and additional) that are provided under this RFP for all users

• All data sources that are provided under this RFP for Criminal Investigation employees only

5 Award Group 1: Online Web-based Asset/Locator The Offeror shall certify that all databases that are available at the time of contract award shall be continuously available throughout the life of the contract unless such information is withdrawn from the public domain.

5.1 User Population

The IRS has a wide range of diverse users of Asset/Locator services, with the primary users being revenue agents, revenue officers, special agents, tax compliance officers, customer service representatives, and attorneys. Approximately 25,000 IRS and Treasury Inspector General for Tax Administration (TIGTA) employees are users of Asset/Locator services.

The principal use of these services is to complete a full analysis of a tax return, whether as part of the audit process, collection process, or investigatory process. The frequency of access and the extent of the sources needed to satisfy their research requirements vary considerably depending on the job series and assigned workload of these employees. The following table reflects the breakdown of Asset/Locator users by function as of December 2014.

Divisions and Functions Description Users

Appeals Provides an alternative dispute resolution forum for taxpayers contesting IRS compliance actions. 635

Chief Counsel Advises the Commissioner on legal matters and provides legal support to all IRS offices. 454

Criminal Investigation Investigates potential criminal violations of the Internal Revenue Code, especially tax evasion. 2,781

Executive Leadership and Direction

Provides organizational policy and guidance in support of the operating divisions. 121

Large and Mid-Size Business

Addresses corporations and partnerships with $10 million or more in assets organized around specific industry groups. 3,031

Small Business/Self-Employed

Addresses small businesses, including corporations and partnerships with assets under $10 million and self-employed and supplemental income earners. Also covers estate and gift, fiduciary, and international taxpayers.

12,748

Tax Exempt and Government Entities

Addresses customers ranging from small local organizations and municipalities to major universities, huge pension funds, state governments, Indian tribal governments, and complex tax exempt bonds.

Taxpayer Advocate Service

Helps any taxpayer that has encountered a problem that is not resolved by the IRS through systemic processes. 140

TIGTA

Provides independent oversight of IRS activities, programs, and budget 18

Wage and Investment (W&I)

Addresses taxpayers whose income is reported by third parties and the majority of taxes are collected through third party withholding.

3,392

IRS Totals 24,246

5.2 Feature Requirements

IRS needs a system that allows users to easily access the data they need, whether through a comprehensive search that combines multiple result sets or through a targeted search in a single database.

Additionally, Criminal Investigation employees have enhanced research requirements and can benefit from additional features that may not be available to other users of this product.

5.2.1 Mandatory Features

The following features are mandatory for any offering under this RFP which shall be fully described:

• A menu-based search system that allows for customization of information available for specific user groups.

• Online, Real-time, Interactive searches using a template input

• The ability to use the results of one search as input for another search without requiring the retyping or “cutting and pasting” of the information

• The ability to print and/or save findings and reports without leaving the system connection.

• An On-line Help feature

• The ability to electronically access and retrieve a printable log of searches made during the current session.

5.2.2 Highly Desirable Features

It is highly desirable that the Contractor provide additional features under this RFP.

Examples include but are not limited to which shall be fully described:

• The ability to search multiple databases concurrently

• The ability to free text search across the database using Boolean logic

• The ability to customize searches to eliminate unwanted data

• The ability to store reports

• The ability to view the date the information supplied was last updated from the data source

• The ability to include a case reference as determined by the user on printouts and saved files

• Online interactive batch searches that allow the user to input up to 50 search requests for processing

• Real property valuation calculation

• Regular and reverse lookup for cell phone data

• Automatic inclusion of business name associations into each search

• Links to free websites that supply additional information that may be of value to users (e.g. sites that provide currency conversion, links to state and county government data, translation services, etc.)

• The ability to alter the length of time that triggers automatic log off.

• The automatic notification of users in advance of User ID/password expiration (if applicable).

5.3 User Access

If user IDs are to be issued, the Contractor shall

5.3.1 Associate the following user data with each ID:

• Name

• City

• State

• IRS operating division/function

• Email Address

5.3.2 Allow approximately 20 IRS ID administrators to

• Create and manage IDs

• Search IDs and create reports using any of the fields above

• Download/export reports to a spreadsheet

5.3.3 Generate statistical reports regarding ID issuance and usage, broken down by

• IRS operating division/function

• Geographical location

5.4 Training

The IRS uses an e-learning strategy in addition to the traditional classroom-based approach.

This provides the benefit of continuous learning opportunities for all employees. Currently, IRS employees are limited to virtual classes that are hosted within our firewall. External services such as WebEx are not supported. Our objective is to provide sufficient initial and ongoing training to enable users to achieve a level of comfort that allows efficient use of the system. This will require ongoing work through the life of the contract to identify additional training needs and develop initiatives to address those needs.

5.4.1 The Offeror shall submit a "Training Plan" outlining how they intend to provide initial and ongoing training for all end users. Examples of information to be included in the Training Plan include, but are not limited to:

• A detailed discussion of each training method offered for this award (e.g.

Web-based tutorials, Virtual Classroom, Traditional Classroom, etc.)

• The number of hours involved with respect to each method of training offered

• The types and format of training materials available to each end user (e.g. Quick Reference Cards, User Guides, etc.)

• Any other information demonstrating a commitment to train all end users

5.4.2 The Contractor shall provide a comprehensive, interactive and customized electronic tutorial for the IRS within six months after the contract award date.

The tutorial must be maintained and updated to reflect any significant upgrade to the research system.

• If software plug-ins are required, the Contractor shall coordinate with the COR to get them on the approved list of Common Operating Environment (COE) software products.

• If streaming video is contemplated for a web-based tutorial, the vendor shall coordinate with the COR for approval.

5.5 Marketing

The IRS often advertises our contract services internally to ensure employees are aware of the tools that are available.

The Offeror shall submit a "Marketing Plan" outlining the type of communications and activities they will support. The offeror shall describe the types and frequency of communications they are willing to provide, and any limitations to participation in activities.

5.5.1 The Contractor shall coordinate attendance at all IRS events with the COR or the COR's designee.

5.5.2 The Contractor shall provide a periodic electronic newsletter that gives product information, updates and tips on new features and product use.

6 Award Group 2: Offline Recurring Batch Processing

The IRS conducts some Asset/Locator research through recurring automated batch processing. This research returns customized results that can be integrated with our internal systems.

The Offeror shall document the support that will be provided for the below recurring batch processing projects.

6.1 Provisions applicable to All Batches

6.1.1 Deliverable Review and Acceptance

All deliverables will be reviewed for adherence to the requirements of this statement of work. If the deliverables are not acceptable, the Contractor shall be informed in writing within ten business days of the government’s receipt of the deliverable that the deliverable has been rejected. The rejection notification will include all deficiencies. The Contractor shall make corrections and return the corrected deliverable within five business days.

6.1.2 Data Transmission Security Requirements

The IRS and the Contractor shall send and receive data files via an IRS-approved file distribution system using 128 bit 3DES encryption or better.

If the IRS-approved file distribution software and/or transport mechanism or an IRS-approved alternate method is not available on either end and will not be available for seven or more business days, the contractor shall, within 24 hours of notification, accept requests and return responses using compact disks that have been encrypted using 256 bit AES encryption and password protected using SecureZip version 12.5 (or higher) and shipped via an overnight delivery service that tracks package delivery.

The IRS may require the contractor to enter into Interconnection Security Agreement (ISA) and Memorandum of Understanding (MOU) as a pre-requisite to establishing an IRS-approved file distribution system.

6.1.3 Place of Performance

All work will be conducted at the Contractor's place of business.

6.1.4 Period of Performance

The period of performance for each task order will be one year from the date of issuance.

6.2 Address Research (ADR) Batch

6.2.1 Background

The IRS is required to conduct collection activity on certain individual and business taxpayer accounts that have become delinquent. Many of these delinquent accounts do not have current addresses recorded. This situation hampers the IRS’s ability to contact these individuals and businesses to collect delinquent taxes.

Under this task order, the Contractor shall perform address research (ADR). Based on information supplied by the IRS, the Contractor shall conduct research of public records to obtain the most current address for delinquent taxpayers.

6.2.2 Scope

ADR shall be conducted on two types of IRS taxpayer accounts: individual records and business records. Record definitions and research requirements for the different types of records will be defined later in this document. Security requirements shall be the same for both types of records.

The Contractor shall be capable of processing as many as five million research requests per year. Program and processing changes can impact the volume considerably.

6.2.3 Description of Work

The IRS will require the Contractor to perform research to identify taxpayer addresses on an as needed basis. Generally, the IRS will submit at least one batch file within any given week. The number and size of batch files may vary greatly from week to week.

The Contractor shall process and return the results of the requests within 24 hours of the request.

The project will initiate with a kick off meeting. The IRS will send a 1000 record test file via the agreed-upon protocols between IRS and Contractor platforms, and then retrieve the test file. Once the file has been successfully processed ensuring correct record layouts, system testing is considered complete and will be certified ready to use by the COR. The IRS will then begin transmitting real (production) files as described in the following sections.

6.2.4 General Issues Applying to Both Individual and Business Records

a. The IRS and the Contractor shall send and receive ASCII text files using a third party file distribution software product using 128 bit 3 DES encryption or better. If the IRS approved file distribution software and/or transport mechanism or an IRS approved alternate method is not available on either end and will not be available for 7 or more business days, the contractor shall, within 24 hours of notification, accept requests and return responses using compact disks shipped via an overnight delivery service.

b. The IRS will initiate file transmission in both directions (push and pull). File names will be: “adr_request.<datetime>” for the pushed file and “adr_response.<datetime>” for the pulled file. Files will generally be pushed and pulled once each week, but may frequently require up to daily pushes and/or pulls. File sizes will not exceed 300,000 records for any transmittal to the contractor in one day. The format of the request file sent by the IRS is identified in Table 1. The response file layouts are identified in Table 2 and Table 3.

Table 1 Individual / Business Records Layout Elements for Request Record: ADR

Field Name Length Type Comments Tin 9 num Individual: contains SSN

Business: contains EIN tin-type 1 char Individual:

0= Valid SSN Business:

2 = Valid EIN

Primary-name 35 char Individual: last name Business: business name

Street-address 35 char Individual and Business: street address City 22 char Individual and Business: city name state-cd 2 char Individual and Business: state code zip-cd 12 num Individual and Business: zip code (may include extended zip code) Address-dt 6 date mmyyyy format Carriage Return 1 CR Carriage Return

Ti

9 num Individual: contains SSN Business: contains EIN tin-type 1 cha

Individual:

0 = Valid SSN Business:

2 = Valid EIN

Research-result-cd 1 cha

N= New address found Code1_resp_c

1 cha

Vendor will leave this

Primary-name 35 cha

Individual: last Business: business name

Street-address 35 cha

Individual and Business: street address City 22 cha

Individual and Business: city name state-c

2 cha

Individual and Business: state code zip-c

12 num Individual and Business: zip code (may extended zip code)

Address-dt 6 dat mmyyyy format Date of database address returned for address research.

aka-match-in

1 num 0 = no aka match 1 = aka vendor-source-c

1 num

1 = composite information 2 - credit header 3 = business directory 4 = corporate information

Table 2 Individual/Business Record Layout Element for Response Record (A More Current Address Found)

Enhanced-match-c

1 cha

• A- New address/phone returned using SSN and Last Name matching

• B- New address/phone returned using SSN and AKA Last Name

• C- New address/phone returned using EIN and Business Name

• D- New address/phone returned using Business Name, Street Number, Street, and City matching

• E - New address/phone found using NCOA Exact match

• F - New address found using NCOA - request record contains secondary number and the NCOA record does not

• G - New address/phone found using NCOA - NCOA record contains secondary number and the request record does not

• H- New address/phone returned using Business Name, Street, and City matching

• I - New address/phone found with original request record

• J - New address/phone found with NCOA

• K – New address/phone found with original request record address

• L – New address phone found with NCOA address

• M- New address/phone returned using Business Name and City Matching

• N- New address/phone returned using Business Name and ZIP

• O- New Phone number found using White Pages

• Z – Matched to NCOA with Foreign Move Flag set

End of Record Ind. 1 EOR End of record indicator

Table 3 Individual / Business Response Record Layout: Same Address or no Address Found: ADR tin 9 num Individual: contains SSN

Business: contains EIN (Employer Id Number) tin-type 1 char Individual:

0= Valid SSN Business:

2 = Valid EIN

Research-result-cd 1 char S = Same address found U = Unavailable data for TIN or name code1_resp_cd 1 char vendor will leave this blank Carriage Return 1 CR Carriage return

c. The Contractor shall return one record for each record received (one to one correlations).

d. The Contractor shall process requests within 24 hours of receipt and place responses in designated files on the vendor system for pick-up by the IRS.

e. Records for which an address is found on the vendor database shall be returned to the IRS in a USPS ‘normalized’ format. Specifically, the Delivery Address Line and the Last Line should only contain one space between each name and number element. Also, Secondary Address Unit Designators (Apt, the # sign, etc) must have one space between the designator and any following words or numbers.

Other Publication 28 preferences for both individual and business addresses such as capitalization and the use of Post Office standard abbreviations shall be followed as closely as possible. (Reference USPS Publication 28)

f. The Contractor shall indicate on the return record from what research source the address came. These sources will be identified as follows:

1 – Credit Header Data 2 – Composite Information derived from other sources 3 – Business Directory (e.g., ABI/Info USA data) 4 – Corporate Information (Secretary of State data).

g. The Contractor shall use the following research result codes:

N – New address found and supplied by the Contractor S – Same address found (the most recent address found by the Contractor matches the address provided by IRS) U – No address found (no data available on the particular Taxpayer Identifying

Number [TIN] or taxpayer name within the Contractor’s database)

h. The COR may request minor modifications in database or transmission formats, such as field lengths, within the scope of this contract upon agreement by the Contractor that the modification will not increase the cost to the Contractor. The Contractor understands that only the Contracting Officer (CO) may modify the terms and conditions of this contract.

6.2.5 Individual Master File (IMF) Records

i. The Contractor shall search records using the Taxpayer Identification Number (TIN) provided by the IRS. If the TIN is present on the Contractor database, verify the name on the database for that TIN by performing the following comparisons:

1) The database last name to the last name provided. If they are the same, consider the record to be for the requested taxpayer. (For example, if IRS sends John Doe and the Contractor database shows James Doe for that TIN, consider the record to be for the requested taxpayer.)

2) If the last name on the database does not match the last name provided, compare the last name provided with AKA (also known as) names on the database. If the last names match, consider the record to be for the requested taxpayer. (For example if IRS sends Mary Smith and the Contractor database name is Mary Jones but there is an AKA record showing Mary Smith, consider the record to be for the requested taxpayer. If the Contractor matches an AKA name, they should set an AKA results indicator in the response record.

j. Once it has been determined that the TIN record on the Contractor database is for the requested taxpayer, the Contractor shall locate the most recent address for that taxpayer TIN on their database. IRS will provide the most recent address in our files and its Address of Record [AOR] date, showing when the address was last updated on our records. The Contractor shall locate the most recent address for that taxpayer on their database and compare their address date to the address date provided by IRS to determine which is more current. The Contractor shall return any more current address to the IRS within the Response Record.

Further, if a more current address is found, the Contractor shall also send their corresponding address update cycle date, to the IRS within the Response Record.

k. If the address found is the same address as the address provided by IRS or no address is found for the TIN or taxpayer name in the Contractor’s database, the Contractor shall return a record containing items in Table 3 below.

6.2.6 Business Master File (BMF) Records

a. The Contractor shall first search records using the TIN provided. If the TIN is present on the Contractor database, verify the business name on the database for that TIN by matching the exact business name (excluding definers LLC, LP, PC, Ltd., Inc., Corp., Co., Services, Serv.)

b. If no match is found using the TIN provided, the Contractor shall attempt to locate a current address for the business using the business name and the state code as provided by the IRS. Again, the Contractor shall exactly match the business names (between IRS and their database, excluding definers LLC, LP, PC, Ltd, Inc., Corp, Co., Services, Serv.).

c. Once it has been determined that the TIN record or the business name record on the Contractor database is for the requested taxpayer, the Contractor shall locate the most recent address for that taxpayer TIN on their database. IRS will provide the most recent address in our files and its Address of Record [AOR] date, showing when the address was last updated on our records. The Contractor should locate the most recent address for that taxpayer on their database and compare their address date to the address date provided by IRS to determine which is more current. The Contractor will return any more current address to the IRS within the Response Record.

If the Contractor has found a more current address for the taxpayer in their files, then the contractor shall return that address, along with their corresponding address update cycle date, to the IRS within the Response Record.

If the address is the same address as the address provided by IRS or no address is found for the TIN or taxpayer name in the Contractor’s database, the Contractor shall return a record containing items in Table 3 below.

Table 1: Individual/Business Record Layout Elements for Request Record

Tin 9 num Individual: contains SSN (Social Security Number)

Business: contains EIN (Employer Id Number) tin-type 1 char Individual:

0= Valid SSN Business:

2 = Valid EIN

Primary-name 35 char Individual: last name Business: business name

Street-address 35 char Individual & Business: street address City 22 char Individual & Business: city name state-cd 2 char Individual & Business: state code zip-cd 12 num Individual & Business: zip code (may include extended zip code) Address-dt 6 date mmyyyy format

6.2.7 Description of Deliverables

a. Deliverable One: Returning Results of ADR

The Contractor shall create a response file using the file name indicated above and using the record layout as described below in Table 2:

Individual/Business Response Record Layout, showing the results of successful and unsuccessful ADR requests. In creating the response file, the Contractor shall return one response record for each request record in a one to one correlation.

In creating the response file, the Contractor shall return one response record for each request record in a one to one correlation. Table 2 illustrates the response record layout. The Contractor shall make this file available to IRS within 24 hours of receipt of the request file. In the event that IRS is unable to retrieve electronic versions of response files, the Contractor shall, within 24 hours of notification, send a compact disk to the task order COR. The disk shall be sent using an overnight delivery service.

Table 2: Individual/Business Response Record Layout (A More Current Address Found)

Field Name Length Type Comments Tin 9 um Individual: contains SSN (Social Security

Number) Business: contains EIN (Employer Id Number) tin-type 1 char Individual:

0= Valid SSN Business:

2 = Valid EIN

Research-result-cd 1 char N = New address found Code1_resp_cd 1 char Vendor will leave this blank Primary-name 35 char Individual: last name of researched tin

Business: business name of researched tin street-address 35 char Individual & Business: street of most current address City 22 char Individual & Business: city of most current address state-cd 2 char Individual & Business: state code of most current address zip-cd 12 num Individual & Business: zip code of most current address address-dt 6 Date mmyyyy format

Date of address used for address research. Note: If the IRS provided address is more current and is used for research, this field should contain the IRS provided date. Otherwise, this field should contain the research source date.

aka-match-ind 1 num 0 = no aka match 1 = aka match vendor-source-cd 1 num 1 = composite information 2 = credit header 3 = business directory 4 = corporate information

Table 3: Individual/Business Response Record Layout (Same address or No address found)

Field Name Length Type Comments tin 9 num Individual: contains SSN (Social Security

Number) Business: contains EIN (Employer Id Number) tin-type 1 char Individual:

0= Valid SSN Business:

2 = Valid EIN

Research-result-cd 1 char S = Same address found U = Unavailable data for TIN or name O = Different address found with an older date code1_resp_cd 1 char vendor will leave this blank End of Record Ind 1 EOR End of record indicator

b. Deliverable Two: Response File Summary Report

The Contractor shall provide a Response File Summary Report, summarizing the activities and results found on the associated response file.

At a minimum, this report will show the following:

• Date Contractor Received Request File

• Date Contractor made available Response File

• Total Number of records within the Request File

• Total Number of records returned within the Response File

• Total Number of Response Records with Research Code of “N”

• Total Number of Response Records with Research Code of “S”

• Total Number of Response Records with Research Code of “U”

NOTE: The IRS may modify this report based on the Contractor’s proposal.

c. Deliverable Three: Billing Summary Report

The Contractor shall provide a Billing Summary Report with each invoice that will match the period covered for the requested payment. This report will include the following:

• Date: Four digit year/ Two digit month/Two digit day

• Contract Number:

• Period Covered by this Billing Summary Report:

NOTE: All data following will be specific to the period covered as noted above.

• Date Each Electronic File Received by Contractor: Four digit year/ Two digit month/Two digit day

• Date Each Processed File is Transmitted back to IRS: Four digit year/ Two digit month/Two digit day

• Total Number of Request Files

• Total Number of Response Files

• Total Number of Records within the Request File(s)

• Total Number of Records returned within the Response File(s)

• Total Number of Response Records with Research Code of “N”

• Total Number of Response Records with Research Code of “S”

• Total Number of Response Records with Research Code of “U”

• Total Invoiced Matches:

The Contractor shall provide one electronic copy of the report to the Task COR.

NOTE: The IRS may modify this report based on the Contractor’s proposal.

7. Exam Case Building (ECB) Batch

7.1 Background

Exam Case Building is the process of adding information (known as case building tools) to the case file, both from IRS and non-IRS sources, prior to the examiner contacting the taxpayer (if necessary). Many of the case building tools to be used are not new, but have been successfully used by various areas of the IRS. Centralizing this case building activity will improve the consistency and efficiency of return selection. Therefore, the case building operations will be centralized in one or more Small Business/Self-Employed IRS Campuses.

This task order is written to obtain the services of a Contractor who shall provide a case building tool in the form of batched research of specified public records databases for a unique TIN.

7.2 Scope

Exam Case Building shall be conducted on two types of IRS taxpayer account:

individual records and business records. Record definitions and research requirements for these records will be defined later in this document.

The Contractor shall be capable of batch processing primary and secondary Social Security Number (SSN) and Employer Identification Number (EIN) requests on an as-needed basis. The number, size, and frequency of batch files may vary greatly.

7.3 DESCRIPTION OF WORK

The IRS will require the Contractor to provide public records research on an as-needed basis. Generally, the IRS will submit at least one batch request file every week. One or more IRS campuses will provide input files to the Contractor based on a mutually agreeable time schedule and designated according to agreed-upon file naming conventions.