Tinian Catering QASP Final.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

CATERED MEAL SERVICES

FOR EXERCISE FREEDOM BANNER

TINIAN, CNMI

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of this Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued thereunder. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the Performance Work Statement (PWS) and Performance Requirements Summary (PRS) that the Government receives the quality of services called for in the contract and that the Government will evaluate all performance and report it using Contractor Performance Assessment Reporting System

The Government reserves the right to make changes to this QASP during the contract performance period.

The QASP describes the mechanism for documenting noteworthy accomplishments or discrepancies for work performed by the contractor.

2. SCOPE

This contract is for catered meal services for exercise Freedom Banner. This is a performance based, Firm-Fixed- Price in accordance with Part 13 of the Federal Acquisition Regulation (FAR). The QASP is put in place to provide Government surveillance oversight of the contractor’s quality efforts to assure that they are reasonable, timely, and effective in delivering the results specified in the contract.

3. GOVERNMENT RESPONSIBILITIES.

The following definitions for Government resources are applicable to this plan:

Contracting Officer (KO) - A person duly appointed with the authority to enter into, administer, or terminate contract and make related determinations and findings on behalf of the Government. The Contracting Officer ensures performance of all necessary actions for effective contracting, and ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer who assures the contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance. The KO is the only person authorized to approve any changes to the requirements of the contract and not withstanding provisions contained elsewhere in the contract, the authority remains solely with the KO.

The KO is the only person that may authorize another US Marine/s with authority to call the contractor to perform any of the tasks in 1.4 Task Area 2. This authority is not delegable and is reserved only to the KO. The KO will inform the Contractor, in writing, of the Marine authorized to communicate with the Contractor to make changes to the resulting contract. The notice will be signed by the KO and will include the appointee’s name, phone number, and email address. In the event the contractor effects any change at the direction of any person other than the KO, or a properly authorized Marine, the change will be considered to have been made without authority and no adjustment will be made in the contract price as a result of the change.

Contracting Officer’s Representative (COR) ‐ The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

4. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be documented and must be forwarded to the Contracting Officer.

Periodic Inspection – The performance and quality of work delivered by the contractor, including services rendered and supplies delivered shall be subject to inspection and acceptance by the KO.

5. IDENTIFIED QA SURVEILLANCE ITEMS

TASK PWS

REF

PERFORMANCE

STANDARD

PERFORMANCE

METRICS

ACCEPTABLE

QUALITY

LEVEL

QUALITY

ASSURANCE

SURVEILLANCE

METHOD

INCENTIVES

Meal Specifications

2.2 The Contractor shall

prepare meals IAW with rotational menus.

Contractor shall prepare meals that meets or exceeds standards states in PWS.

Meals shall be prepared IAW with approved rotational menus 95% of the time

Contracting Officer’s Representative

Both positive and negative performance shall be documented in past performance reports as appropriate.

Substantial factor in determining performance rating in annual CPARS.

Breakfast 2.2.3 The Contractor shall prepare the directed number of hot individual whole meals IAW the approved menu.

Contractor shall prepare meals that meets or exceeds standards states in PWS.

Contractor provides directed number of hot individual whole meals 95% of the time

Contracting Officer’s Representative

Both positive and negative performance shall be documented in past performance reports as appropriate.

Substantial factor in determining performance rating in annual

CPARS

Dinner 2.2.4 The Contractor shall prepare the directed number of hot individual whole meals IAW the approved menu.

Contractor shall prepare meals that meets or exceeds standards states in PWS.

Contractor provides directed number of hot individual whole meals 95% of the time

Contracting Officer’s Representative

Both positive and negative performance shall be documented in past performance reports as appropriate.

Substantial factor in determining performance rating in annual

CPARS

Serving Times 2.2.6 Meals are delivered one time IAW PWS.

The Contractor provides meals the allotted schedule in PWS.

Contractor is on time IAW the PWS 95% of the time

Contracting Officer’s Representative

Both positive and negative Performance shall be documented in past performance reports as appropriate.

Substantial factor in determining performance Rating in annual

CPARS

6. DOCUMENTATION

6.1. General. Documentation is required to record, evaluate, and report contractor performance. This documentation provides the Contracting Officer with contractor status as it applies to the performance criteria.

6.2. Contracting Officer’s QA File. The Contracting Officer shall maintain a complete QA file. All such records will be retained for the life of this contract. Information in the QA file will be considered when completing the annual CPARS report if required and when deciding if it is in the best interest of the government to exercise an option to extend the term of the contract.

Food Safety 2.2.9.4 All food items per meal shall be cooked, served, and maintain IAW

NAVMED P-5010

Food safety practices are followed IAW

NAVMED P-5010.

Food shall be cook served and maintained properly

IAW NAVMED P-

5010 95% of the time

Contracting Officer’s Representative

Both positive and negative Performance shall be documented in past performance reports as appropriate.

Substantial factor in determining performance Rating in annual

CPARS