Attachment_D_-_Questions_for_References_v2.doc

Inter-American Foundation Attachment D – References Questionaire

Knowledge Management Consulting Services

QUESTIONS TO BE ASKED OF PERSONS LISTED AS REFERENCES

Open-ended questions and answers should be provide to the extent possible. A respondent can provide adjectival ratings of Unacceptable, Acceptable, Good, or Outstanding for questions where details cannot be provided.

1. How long and in what capacity have you known the contractor?

2. How would you describe the contractor’s experience and ability to conduct process and outcome evaluations of grassroots programs and organizations in developing countries?

3. How would you describe the contractor’s experiences and ability to develop a knowledge management system on grassroots development that serves the IAF as well as organizations in countries with limited Internet access?

4. How would you describe the contractor’s general communication and analytical skills?

5. How would you rate the contractor’s ability to summarize disparate information in a clear and concise manner?

6. How would you rate the technical competency level of the contractor?

7. What were the contractor’s Spanish writing, reading, and speaking skills? Please, specify Key Personnel’s Spanish fluency abilities.

8. Would you consider this contractor to be timely in performing services (responding to information requests, writing and submitting reports by the established due dates, etc.)?

9. How does the contractor perform as part of a team and/or as a team leader?

10. Does the contractor demonstrate a professional attitude in all business relationships, including with individuals or groups of various ethnicities and economic backgrounds?

11. Does this contractor utilize cost control measures in providing services at a fair and reasonable rate?

12. How would you rate the overall quality of customer service that this contractor has provided for you?

13. How would you best describe the contractor’s professional strengths and weaknesses?

14. What is your overall rating of the Contractor and their performance: Unacceptable, Acceptable, Good, or Outstanding?

Company Name (provider of information): __________________________________

Contractor Name (for whom you are providing information): __________________

Solicitation Number: _____________________