Tab 3 - Statement of Work.pdf

Gallup Indian Medical Center – Gallup, NM Indian Health Services (IHS)

Statement of Work Radiologist Diagnostic Medical Imaging Reading Station – Hardware Replacement & Support – Gallup Indian Medical Center IHS

Radiology Department – Picture Archive Imaging

Systems (PACS)

Attachment A

Statement of Work – Radiologist Diagnostic Medical Imaging Reading Station – Hardware Replacement & Support

1. Introduction

Gallup Indian Medical Center (GIMC) is a 99-bed hospital in Gallup, New Mexico, on the border of the Navajo Reservation. Clinical specialties at GIMC include Internal Medicine, Cardiology, Anesthesia, OB/GYN, General Surgery, Orthopedics, ENT, Radiology, Pathology, Pediatrics, and

Emergency Medicine. The workload at Gallup is one of the largest in the Indian Health Service with 250,000 outpatient encounters and 5,800 inpatient admissions annually. GIMC has the largest staff of all Navajo Area IHS facilities.

2. Background

Current legacy equipment has been deemed End of Life, the operating systems along with computer hardware has been deemed end of life and need to be replaced. Current system continue to fail and require regular upkeep to continue to provide services.

3. Scope

GIMC requires an upgrade/replacement of Radiologist Diagnostic Medical Imaging Reading

Stations, Hardware Replacement & Support. Specifications are also located on CLIN

Characteristics.

The contractor shall provide the following:

4 Qty. – Diagnostic Radiologic reading stations equipped with the following

a. Dual Head Barco Monitors with following specifications.

1) Nio C 3MP-2H MXRT-6700:

2) 2 Qty. – MDNC-3421 Color Diagnostic Displays,

3) one MXRT-6700 card,

4) required cables and accessories

5) Barco Essential Care 5Y,

6) TAA Compliant - COO: BE.

10 Qty. - HP Z6 systems with TWR Base Unit G5 1125W

a. Base unit should meet or be comparable with following specifications

1) Windows 11 Pro 64 for Workstations 6 Cores Plus.

2) Operating System Load to M.2

3) Intel Xeon W5-3425 4.40G 30MB 12 cores 270W CPU

4) 32GB (2x16GB) DDR5 4800 DIMM ECC REG 1CPU Memory

5) nVidia T400 4GB 3mDP Graphics

6) Z Turbo 512GB PCIe-4x4 2280 TLC M.2 Solid State Drive

7) HP USB Business Slim Wired SmartCard CCID Keyboard

8) HP Wired 320M Mouse

9) 9.5mm DVD-ROM 1st ODD

10) Type-A SuperSpeed USB 5Gbps Front IO v2 Entry Module

11) FDA Class 1 Medical Device Label

12) 1/1/1 (material/labor/onsite) Warranty

13) No Load Flex Port

14) 1.83m 15A Sticker Conventional Straight Desktop Power Cord

15) HP Z6 G5 Memory Cooling Solution

16) HP Z6 G5 Fan and Front Card Guide Kit

Replacement & Support

17) HP miniDP-to-DP Adapter (2-pack)

18) Single Unit (Tower) Packaging

19) HP Z6G5 Country Kit

20) 1/1/1 TWR Label US

21) HP 5 year Onsite Care w/Defective Media Retention Workstation

Hardware Support

20 Qty. - HP Z24n G3 Color Displays

3 Qty. - HP Zbook Fury G10 16" Mobile Workstation

a. Base unit should meet or be comparable with following specifications

1) Intel Core i7-13700HX 2.1GHz 16C,

2) 32GB,

3) 1 TB M.2 SSD,

4) RTX 2000 Graphics 8GB,

5) 5MP Camera,

6) Finger Print Reader,

7) Win 11 Pro

8) HP 3YR NBD Onsite w/Active Care NB

An annual 24x7 and a minimum of 4 hours for remote support for 365 days service agreement plan as necessary to provide complete coverage of the HP system in accordance with the original equipment manufacturers specifications in operations and management and the GIMC Statement of Work (SOW).

Replacement & Support

4. Specific Task

To maintain radiology and telemedicine services and readiness, a Diagnostic radiologist reading equipment upgrade for hardware and services or similar is required.

The Contractor shall provide a plan that will provide replacement and coverage for Radiology

Reading stations.

Tasks Name Description

1 Hardware Problem Diagnosis and Analysis

Vendor will work with the Customer Technical Point of Contact:

The Contractor shall work to completion of symptoms, faults or operational issues of HP hardware, software or firmware at the

Customer site with minimum disruption of radiology services.

Onsite Support, Over the Phone and Online Technical Data Information

Vendor will work with the Customer Technical Point of Contact:

The Contractor shall be respond minimally within 1.0 Hour and be available to perform technical support, repairs, replacement and restoration with the Customer site.

3 Parts and Material Provided

Hardware Replacement of systems as determined faulty or no longer operational for use at the Customer site.

24x7x365, Standard Office Hours, Standard Office Days, after hours and Remote Support

1. The Contractor shall be available for hospital Hours:

8AM-5PM, Monday thru Friday.

2. Technical support for after hours (5PM-8AM)

3. A minimum of 4-hours remote support

4. Annual support (365 Days)

Travel Zones to NAIHS Service

Units

The Contractor shall travel to NAIHS Service Units or Hospitals where the HP equipment is located to conduct necessary repairs and replacements as needed.

6 Close Out Service Calls

The Contractor shall perform all support and services required to remedy service calls with coordination, documentation and completion, and notification to the Customer.

Defected Equipment Return on

Repairs

1. RMA processing of part returns including defected parts as a result of service call orders.

2. Shipping and Freight instructions

3. Timeframe for RMA returns to HP or Vendor

Replacement & Support

Additional Service Calls – HP or vendor will provide a brief assessment with the Place of

Performance and develop a proposal according to need.

At the request of the Place of Performance (Gallup Indian Medical

Center), Vendor shall furnish the supplies and services for repairs and maintenance of the HP system and components as necessary to reinstate services to proper levels for optimum performance and smooth operation of the HP systems and services.

5. Workmanship

To accomplish standards in the workmanship for the HP technology, the Contractor shall employ the latest technical approach and delivery of the work to meet agency requirements and satisfy certifications according to manufacturer’s recommendation and product specifications.

6. Place of Performance and Point of Contacts

Place of Performance & Technical Lead Contact

Place of Performance Point Of Contact Role Phone Number Email

Gallup Indian Medical Center Aaron Yuselew Dr. Stephen Friedman

Technical Lead Contacts

505.722.1469 505.722.1652

Aaron.Yuselew@ihs.gov Stephen.Friedman@ihs.gov

7. Period of Performance

The Contactor shall provide a Firm Fixed Price Coverage support proposal.

Product Description Period of Performance

Vendor Same day/Next Business Day Support Hardware Maintenance Support 8/1/2024 7/31/2025

Service Plan: 6Y5B4AV#ABA; U61CZE; 6409061

Per specification of Service plan

8. Delivery, Packaging, and Shipping Instructions

For replacement of hardware and software components, and replenishment of equipment, the

Contractor shall contact the Place of Performance Technical Lead for delivery and shipping instruction to the Place of Performance. In the event of items lost during shipping, the vendor shall ship new items at no additional cost to the Government.

9. Hours of Operations

Gallup Indian Medical Center operates on 24-Hours day, 365-days a year.

10. Inspection and Acceptance by the Government

Inspection and acceptance of all work, performance, workmanship, reports and other deliverables under this SOW shall be performed by either the Place of Performance Technical Lead and/or the

Contracting Officer’s Representative (COR).

11. Administrative Requirements

a. Building Access

The place of performance will require identification badges for security requirements for building entrance during the period of performance. Contactors must wear the identification badge at all times while on premise at the job site. In some conditions of mailto:Aaron.Yuselew@ihs.gov mailto:Stephen.Friedman@ihs.gov

Replacement & Support work where the vendor will require access to secured locations within the buildings, an IT escort will be available to make accesses available in the performance of the work. The

ID badge will surrendered to the COR or Technical

Lead at the end of the period of performance.

12. Quality Assurance

In accordance with Inspection and Acceptance criteria FAR 52.212-4 (a), the government will evaluate the contractor’s performance under this contract. Quality Assurance Personnel: The

Contract Officer Representative (COR) is/are a representative of the Contracting Officer (CO) and will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the CO. The services to be performed by the contractor during the period of this contract shall, at all times and places, be subject to review by the CO or COR.

a. Method of Surveillance

Random samplings of Customer Feedback and 100% inspection are the primary means of quality assurance surveillance. Both means of surveillance will determine if the level of performance is acceptable. If random sampling indicates unsatisfactory service, a more comprehensive sample shall be taken, up to 100% inspection.

Performance-based Task

Indicator Standard Quality Assurance

Incentives

State the end results or outputs that you, the customer will formally accept or reject.

For the requirement state the feature(s) of end result that will be surveyed.

For each “indicator,” state a performance level that, when met, means the task has been performed satisfactorily.

This Standard describes “What Success Looks Like.”

For each “Standard”, state the method used to check performance (i.e.

random sampling, 100% inspection, periodic inspection, customer complaints).

List Positive and Negative Incentives. Address method of linking payment to quality of service.

The Contractor shall provide these deliverables:

Call-To-Repair

Analysis & Troubleshooting

Customer Support

Quality

Response

Documentation

100% functionality of repaired or replaced HP hardware and Software in Production Environment

Contractor responds to each customer-reported helpdesk call in less than 1.0 Hour. 100% of all Deliverables are provided during the period of performance

100% of HP documentation and Customer Services are timely and available during the period of performance

Customer Feedback

Payment of contract price for annual Replacement Plan and Technical Support Plan.

Contractor performance will be evaluated using the Contractor Performance Report. The evaluation will be considered when future NAIHS contract selections are made or exercising option years if applicable.

Replacement & Support

13. Applicable Documentation

Indian Health Service (IHS) http://www.ihs.gov/PublicInfo/PublicAffairs/Welcome_Info/IHSintro.asp http://www.ihs.gov/index.cfm?module=About

Health Insurance Portability and Accountability Act (HIPAA) of 1996.

http://www.ihs.gov/oit/index.cfm?module=dsp_oit_its_lrp

Privacy Act of 1974.

Federal Information Processing Standards (FIPS)

Federal Information Security Management Act of 2002 (FISMA) and E-Government of 2002

HHS OCIO Policies, Standards, and Charters – IT Security and Privacy http://www.hhs.gov/ocio/policy/index.html#Security

HHS Security and Privacy Policies

OMB Circular A-130, Management of Federal Information Resources, Appendix III, Security of Federal Automated Information Resources (Computer Security Act of 1987) http://www.ihs.gov/PublicInfo/PublicAffairs/Welcome_Info/IHSintro.asp http://www.ihs.gov/index.cfm?module=About http://www.ihs.gov/oit/index.cfm?module=dsp_oit_its_lrp http://www.ihs.gov/oit/index.cfm?module=dsp_oit_its_lrp http://www.ihs.gov/oit/index.cfm?module=dsp_oit_its_lrp http://www.ihs.gov/oit/index.cfm?module=dsp_oit_its_lrp http://www.hhs.gov/ocio/policy/index.html#Security