T9 SOW.pdf

PDF 611 KB Posted Feb 11, 2021

Attached to: Titrator Excellence T9 with InMotion Pro Autosampler
Solicitation number: 2031ZA21N00021
Issued by: Department of the Treasury Bureau of Engraving and Printing

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STATEMENT OF WORK

Titrator Excellence T9 with InMotion Pro Autosampler

SECTION I: BACKGROUND

1.1 The Bureau of Engraving and Printing (BEP) is a component of the Department of the

Treasury that designs, engraves, and prints U.S. banknote currency and other U.S. security products. In support of these operations at BEP’s DC Currency Facility (DCF) located in

Washington, DC, the BEP has a need for a new Titrator Excellence T9 with an InMotion Pro

Autosampler.

1.2 The BEP Office of Quality Operations (OQO) seeks to add to its existing titrator capabilities with a new Titrator Excellence T9 with an InMotion Pro Autosampler that meets or exceeds the specified requirements. The titrator will be used to chemically analyze materials used in currency manufacturing.

SECTION II: SCOPE

2.1 The Contractor shall provide the BEP ECF with a Titrator Excellence T9 and

InMotion Pro Autosampler (Brand Name or Equal) that is new and shall include at a minimum all sub-systems and major components listed in the technical requirements below. Under this requirement, the contractor shall provide the delivery, installation, acceptance, associated deliverables, and training of the requirement herein. No prototypes, refurbished, one-of-a-kind, or two-of-a-kind systems will be considered. The system must include the latest and current version of operating and data analysis software.

2.2 The contractor shall provide all labor and materials to deliver and install the systems.

The contractor shall be responsible for the performance of all activities and materials to install and make the system ready for operation. The contractor shall provide startup assistance, training, calibration procedure, integration and warranty for this requirement herein. Warranty, calibration and maintenance operating assistance service will be required for one year.

SECTION III: TECHNICAL REQUIREMENTS

PROPER OPERATING CONDITIONS. The operational condition of equipment such that the

Titrator Excellence T9 and Auto Sampler system (Brand Name or Equal) is capable of:

3.1 Operating without any warnings displayed by the software.

3.2 Analyzing at least 10 samples using different methods autonomously without interruption.

3.3 Operating without hoses, pumps, or burettes leaking.

3.4 All electrodes are able to be calibrated to the manufacturer’s specifications.

3.5 Burette operates at 0.2% Error Limit.

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3.6 T9 is able to run two titrations simultaneously.

3.7 All necessary components are installed, connected, and able to communicate with the

LabX software.

3.8 Different users are created on the LabX software and different levels of control are able to be assigned to each user.

3.9 Analyzing three replicates of a reference standard for Sodium Hydroxide, Boric Acid, and Sodium Sulfated Castor Oil with the resulting measurements less than 1% relative standard deviation.

3.10 Availability of standard operating procedures for operation.

3.11 Maintenance and calibration recommendations.

SECTION IV: SPECIAL QUALIFICATIONS

4.1 Mettler-Toledo is required to send a Technical Engineer to install, verify and calibrate the instrument. Mettler-Toledo is required to provide a Technical Engineer proficient in the LabX software to install, connect and train said software.

4.2 Provide expert engineer to perform preventative maintenance and calibration services for the equipment listed below. Provide calibration certificates and stickers to document condition of the instruments, date of services, and expiration date of calibration.

SECTION V: SPECIFIC TASKS

5.1 One (1) planned PM must be completed during the contract year and will be scheduled by the buyer, BEP.

5.2 Burettes and pumps must be cleaned. Necessary parts should be replaced and installed.

Dust trap/collection device for the sample chamber must be cleaned.

5.3 The Titrator and Autosampler components must be inspected, optimized, and performance verified by completing the Site Acceptance Test.

5.4 Calibration certification and documentation is provided in compliance with ISO 9001.

5.5 Original equipment manufacturer (OEM) certified maintenance and repair engineers shall perform all remedial maintenance, service, and repairs.

5.6 Absolute adherence to and conformity with OEM specifications, manuals, bulletins, etc. in performing all installations and preventative maintenance.

SECTION VI: TRAINING AND TRAINER REQUIREMENTS

6.1 Contractor shall schedule the installation of the system and testing of all features such that the installation, testing and training is performed on the same day, or in

Page 3 /13 such a way as to minimize downtown.

6.2 Contractor shall inform the BEP COR one (1) week prior to installation to coordinate and schedule installation and training. The contractor shall provide all training materials to the COR prior to installation for review and approval by the

BEP. The training materials shall include a CD of all materials with adequate hard copies for each training attendee. All printed training aids shall be provided for the course, be in English language, and become the property of the Government.

6.3 Training personnel shall be qualified representative(s) and be proficient in the

English language. The training personnel should be proficient in LabX software and all parts and accessories of the instruments. Contractor shall provide specialized training to familiarize BEP personnel on the installation and operation of the system, parts, and to help ensure reliable performance and maximum service life, during normal usage. Instructor must have successfully completed training in the craft, of which training will be provided, to a level sufficient to be classified at least at the Journeyman level, Master level preferred.

6.4 Training shall be sufficient to adequately prepare the operators to safely run the system by themselves while meeting the production requirements. Operator training shall include related safety, health, and environmental topics such as those outlined in this SOW.

6.5 Maintenance training shall also consist of electrical, mechanical, and touchscreen interface. Training shall be sufficient to adequately prepare maintenance personnel to support the equipment, including debugging problems or incidents, by themselves meeting the unscheduled corrective maintenance and preventative maintenance requirements.

6.6 Training shall include the transfer of preexisting methods onto the new instrument as well as helping to program and develop new methods tailored to the specific needs of the BEP. All methods programmed on the machine must meet the guidelines specified in the Mettler-Toledo Validation of Titration Methods document.

SECTION VII: MAINTENANCE SERVICE REQUIREMENTS

Contractor shall provide annual routine preventative maintenance and calibration of the equipment. During the preventative maintenance service, the contractor will calibrate all functions of the T9 Autotitrator, Autosampler and all its parts. Contractor shall provide a point of contact for maintenance and recalibration support. During the preventive maintenance (PM) and calibration, the following shall be included:

7.1 Original equipment manufacturer (OEM) certified maintenance and repair technicians shall perform all remedial maintenance, service, and repairs.

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7.2 The systems must be inspected, optimized, and performance verified by completing the BEP Acceptance Test that was completed during installation.

7.3 Additional on-site emergency and/or unscheduled service/repair visits including all necessary labor, equipment (e.g. test equipment and tools), replace equivalent system parts, OEM factory-certified replacement parts, and travel to identify, interpret, and isolate suspected and confirmed malfunctions and then repair and resolve such problems with any part, component, thus returning the equipment to

Proper Operating Condition meeting the specification defined in Section III above.

7.4 On-site support shall be supplied within two (2) business days/best effort onsite service response of service call and shall be accomplished during local business hours, 7:00 AM to 4:00 PM excluding federal holidays and weekends.

7.5 Unlimited telephone and email technical support relating to the system, during the

Contractor's business hours, Monday – Friday (excluding Federal holidays).

7.6 OEM-certified replacement parts and software identical or fully compatible (equal

to) with original equipment. OEM-certified maintenance and repair technicians shall perform all remedial maintenance and calibration services and repairs.

7.7 Updates to the applications and software installed on the BEP workstations or laptops used for data collection and operational support; clean optics and parts, inspect for wear and damage.

7.7 Absolute adherence to and conformity with OEM specifications, manuals, bulletins etc. in performing services and repairs. Service repair technicians shall perform service using the most up-to-date maintenance techniques, instrument operation and modifications, and latest state-of-the-art applications for service/repair being performed on equipment according to specifications as defined in Section III above.

7.8 Systems software, firmware and hardware support and updates are needed for reliability improvements and corrections of any defects.

7.9 When systems are repaired or serviced, performance will be verified by completing the Bureau Acceptance Test, below, that was completed during installation.

7.10 With the completing of service call or annual routine preventative maintenance and recalibration, the contractor shall provide the COR with a copy of a field service report/ticket identifying the following:

7.10.1 Equipment name, manufacturer model number, and serial number of the equipment being serviced/repaired.

7.10.2 The reason for the service call.

7.10.3 Detailed description of the work performed.

7.10.4 Test instruments or other equipment used to affect the repair or otherwise perform the service.

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7.10.6 For informational purposes, the on-site hours expended and parts/components replaced.

SECTION VIII: PERIOD OF PERFORMANCE

8.1 The period of performance shall be for one (1) Base Year of 12 months and four (4)

12-month option years.

8.2 Federal Government Holidays: Contractor is not required to perform services on holidays.

New Year’s Day 1st day of January

Martin Luther King Jr.'s Birthday 3rd Monday of January

Presidents Day 3rd Monday of February

Memorial Day Last Monday of May

Independence Day 4th day of July

Labor Day 1st Monday of September

Columbus Day 2nd Monday of October

Veterans Day 11th day of November

Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

8.3 Hours of Operation:

The contractor is responsible for conducting business, between the hours for the DCF facility starting from 8:00 am to 4:00 pm Eastern Standard Time Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contract shall coordinate with the government regarding hour of operation for BEP Year

End Shut Down. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

SECTION IX: PLACE OF PERFORMANCE

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9.1 Deliverables as required during the performance of this contract shall be delivered

F.O.B. destination. The equipment and supplies identified shall be delivered and installed through the life of the contract to the following address:

Bureau of Engraving and Printing

Washington, DC Currency Facility

Annex Building Shipping and Receiving D Street, Between 13th and 14th Streets, S. W.

Washington, D. C. 20228-001

9.2 The Contractor shall contact the BEP Receiving Section on 202-874-2333 at least forty-eight (48) hours in advance to schedule all deliveries. Receiving hours for deliveries to the BEP are 7:30 a.m. to 2:30 p.m., local time, Monday through Friday, excluding U.S. Federal Holidays and the BEP Year-End-Shutdown Period. The following Delivery information shall be provided when scheduling delivery appointments to the BEP:

• Name of Sender (e.g. Contractor)

• Name of Carrier

• Contract/Purchase Order # (Reference information in blocks 2 and 3 on BEP FORM 7989)

• Total number of cartons and/or pallets

• Total weight

• Date and time of delivery

• Mode of Transportation (e.g., van, truck, automobile)

• Point of Contact Information

9.3 Shipping shall be F.O.B. Destination within Consignee's Premises.

SECTION X: BUREAU ACCEPTANCE TEST (BAT)

10.1 Responsibility for Inspection and Testing: The BEP reserves the right to perform any inspections and tests set forth for this equipment, to include inventory of parts list and supplies listed in the contract.

10.2 Verification: Demonstration is expected to require one (1) day and shall be conducted as part of the training.

10.3 Validation/BAT: The BEP will validate the T9 and Autosampler are in compliance with the requirements stated in Section III above. All components must be fully operational. After installation and training, a BAT of the system shall be performed by the BEP to ensure features performs as expected in production and there are no unintended consequences of the system. The BAT shall be performed by the Contractor after installation to demonstrate compliance with the contract requirements for BEP Final Acceptance at the BEP ECF. Note:

If the equipment does not successfully pass the BAT and must be retested, the

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Contractor shall assume ALL costs of retesting including personnel lodging, travel, and materials.

10.4 Final Acceptance: The system shall be utilized by the BEP for a minimum of three (3) weeks in production without any problems or issues being noted prior to final acceptance by the BEP.

SECTION XI: WARRANTY

11.1 The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this SOW.

11.2 The Contractor shall also warrant all equipment, materials and workmanship delivered under any resulting contract to be free from defects, damage or failure.

A period of one (1) year (12 calendar months) warranty will begin after completion of a successful performance test and full acceptance of the system by the COR. The contractors warranty shall include parts, labor, and associated transportation and shipping costs. This warranty will be at no additional cost to the government. When a malfunction occurs while covered under warranty, the contractor will provide a technician to troubleshoot the problem within 72 hours of notification.

11.3 Warranty shall include materials and labor for the repair or replacement of defective parts and service at the installation site after the BEP's final acceptance of the

VSM.

11.4 During the warranty period, the contractor personnel shall correct or re-perform any defective or nonconforming services within 72 hours or less, and have spare parts, if required. If the contractor is required to correct or re-perform during the warranty period, it shall be at no cost to the Government and any services corrected or re-performed during the warranty period shall be subject to this clause to the same extent as work initially performed. If the contractor fails or refuses to correct or re-perform under the warranty period, the BEP Contracting

Officer may, by contract or otherwise, correct or replace with similar services and charge to the contractor the cost occasioned to the contractor thereby, or make an equitable adjustment in the contractor price. The contractor shall provide all necessary information for the COR to make service contacts, i.e., names, physical addresses, email addresses and telephone numbers. Upon completion of a service call, the contractor shall furnish a report, in English, documenting the work performed and any recommendations, including preventative maintenance, to lessen the potential of a future occurrence.

SECTION XII: DOCUMENTATION

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12.1 The Contractor shall provide English-language documentation that describes the industry specification of the T9 and Autosampler and how to use the LabX software.

12.2 The Contractor shall provide IPac Standard qualification Documentation within 24 hours of installation.

12.3 The Contractor shall provide a Service Report within 24 hours of installation.

SECTION XIII: SAFETY

13.1 All contractors must comply with the requirements and procedures established through the BEP Environmental, Health, and Safety (EHS) office. The Contractor will be required to attend a safety orientation to review the emergency response requirement established by the BEP EHS office. Any chemicals that will be used must be EHS approved prior to the chemicals being brought on site. The COR will coordinate all BEP EHS requirements.

13.2 The BEP contractually transfers responsibility to its contractors for compliance with applicable environmental, health, safety laws and regulations. Contracted services must be performed in a manner consistent with the BEP EHS Requirements for Large

Equipment Purchases, BEP Document Control number 75D-07.0-06, Attachment A.

The applicable contents of Attachment A shall be adhered to.

SECTION XIV: QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

All post-warranty preventative maintenance, telephone support, remote access support, and emergency repairs and remedial service shall be performed in accordance with the requirements and will be monitored by the COR in accordance with the following Quality

Assurance Surveillance Plan (QASP):

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Required Services (Tasks) Performance

Standards

Acceptable

Quality

Levels

Methods of

Surveillance

Submit a PM report of scheduled, completed, and outstanding tasks annually.

100% of reports accurately depict current status

99% 100% Inspections against

BEP standards.

Emergency Repair Requests

Submit written report of the completed repairs

Report to the work location no later than

72 hours from receipt of repair request.

Provide the COR with a reports of all parts, labor and special equipment within 24 hours.

Repairs completed within 72 hours.

100% of reports accurately depict current status and are submitted timely.

99% Observation 100%

Inspections against BEP standards.

Provide all labor, travel, parts, materials, transportation, equipment, tools, training, supplies, management and supervision and all other items and services necessary to perform these services in support of this equipment.

Contractor provides this requirement 100% of the time at initial response.

100% Contractor compliance or non-compliance will be tallied for CPAR reporting periods and the results of the data will be used to substantiate objective ratings of contractor performance.

Provide Telephone support with a response time within (2) hours of calling in problem.

Contractor provides this requirement 99% of the time at initial response.

99% Contractor compliance or non-compliance will be tallied for CPAR reporting periods and the

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Provide scheduled preventive maintenance (PM) and calibration to sustain T9 Autotitrator, Autosampler and all its parts operation and availability for use.

Contractor provides this requirement 99% of the time at initial response.

99% Contractor compliance or non-compliance will be tallied for CPAR reporting periods and the results of the data will be used to substantiate objective ratings of contractor performance.

T9 and Autosampler operate without any warnings displayed by the software.