Statement of Work.pdf

United States Department of the Interior

U.S. FISH & WILDLIFE SERVICE - WHITNEY GENETICS LAB

555 LESTER AVENUE

ONALASKA WI 54650-8552

Statement of Work for 3500XL Genetic Analyzer

Maintenance and Service Agreement

Annual Planned Maintenance is a procedure designed to protect the operational performance of the 3500xL Genetic Analyzer. All service and maintenance must be provided by a Thermo

Fisher Scientific trained and qualified Field Service Engineer (FSE). The FSE must maintain certified qualifications throughout the life of the contract.

The FSE will obtain all parts and tools needed to complete the service. Must provide and wear all appropriate personal protective equipment. Must verify the serial number and contract confirmation.

The FSE must complete, review with the customer, and sign a Planned Maintenance Checklist at the completion of the service call.

FSE fees and travel expenses will be included in the cost of this contract. Travel expenses will cover one (1) on-site visit for planned maintenance per contract year. Technical assistance and support must be available during business hours via telephone or email, with a response time of no more than two (2) hours.

Planned maintenance procedures

Any deviations from this procedure, plus any parts used in addition to the parts listed below, must be noted on an accompanying service report. Any parts that may need replacement will be discussed prior to replacement to ensure coverage under this service contract, a Thermo Fisher

Scientific Service Contract or warranty, or if it is billable to the customer.

Parts and tools to be provided by the FSE

622-0057 Tool,holder AS alignment3500

622-0055 Tool, AS STD LH 3500

622-0091 Tool,dummy array RFID 3500

622-0053 Tool,laser A 3500

622-0090 Tool,laser B 3500

622-0054 Tool,laser W 3500

628-3282 Tool, mirror cam 3100

622-0052 Tool, OPT-pump 3500

622-0050 Tool, EG array 24 cap 3500

622-0051 Tool, EG array 8 cap 3500

4336682 Tool, Go-No Go gapping(solenoid gauge)

622-5020 Tool,solenoid cable

622-1994 Tool,RFID wrench

622-0059 Tool, 3500 dummy tube

4393927 Tool, 3500 dummy ABC RFID

4408256 Tool, 3500 dummy CBC RFID

4393714 Tool, 3500 dummy pouch RFID

4348383 Tool,3500CV wrench

622-5035 Tool,plug for pump leak test

4443796 Tool,filler gauge

4444874 Tool, Adj torquescrewdriverandbits3500

4444872 Tool, bit hex 2.5mm insert 1/4 in hex shank

4444820 Tool, bit Phillips #2 insert 1/4 in hex

N/A DI water (customer‑supplied)

4414007 Kit, PDP cleaning 3500 (customer‑supplied)

Environmental Inspection

Visually assess the location of the instrument for anything that may interfere with optimal instrument performance (for example, room temperature, obstruction of vents, sharing the instrument’s electrical circuit with other equipment, etc.). Notify the customer of potential problems.

Computer, software, and instrument firmware information and maintenance

Verify Instrument firmware, computer hardware and software information and complete any updates as needed.

Ensure that the operating system, software, and instrument firmware versions are compatible according to the 3500xL Series Genetic Analyzers Software Compatibility and User Documents

Reference (Pub. No. MAN0015980).

Notify the customer that computer maintenance will be performed prior to beginning maintenance runs. Check that the customer has backed up all necessary files.

Remove all collected dust from the computer.

Run the Disk Cleanup Utility.

Defragment the computer.

Ensure that the computer is not running third-party screen saver software.

Confirm with the customer that anti-virus software auto-scan and auto-update options are disabled.

General maintenance

Ensure that the instrument is unplugged, then remove the instrument covers and inspect all interior surfaces and wiring.

Wipe any dust or debris from surfaces, including any dried polymer or other buffer spills.

Clean all fans of dust and debris.

Ensure that cables are routed correctly, that they are properly fastened and not being crimped or pinched, and that electrical connections are tight.

Laser and optical verification

Follow the instructions in the Applied Biosystems™ 3500 Series Genetic Analyzer Service Guide

(Pub. No. 4400708) to ensure that the 3500xL Genetic Analyzer meets specifications, then record the results on the Service Call/Planned Maintenance Checklist

Pump maintenance

Flush the pump water trap with deionized water.

Check the check valve fitting. Replace if needed.

Check the waste bottle. Replace if needed.

Check the buffer valve gap and stopper positions. Adjust if needed.

Testing/Test Runs

Autosampler calibration test

RFID read and write test

Spatial calibration

Update the customer contact information.

Ask the customer if their site has a thermofisher.com account and if the instrument being serviced has been added to Instrument Management. If the answer is no, help the customer register if they want to do so. See thermofisher.com/register for more information.

Review the Planned Maintenance Checklist with the customer, and obtain customer signature.