Statement of Work.pdf
PDF 114 KB Posted
- Solicitation number
- 75H71223R00058
About this file
This statement of work outlines preventative maintenance services required for a Virtuo blood culture system. The contractor shall provide phone and on-site technical support and maintenance for the Virtuo machine located at the PIMC, responding to emergency requests within 60 minutes. Services include software updates, part replacements, and notifications of recalls or equipment changes. The contract term is five years, with an initial base year plus four option years. Invoices should be sent electronically to the contract specialist and service unit representative listed.
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STATEMENT OF WORK
A. Description of Service - Service and Maintenance:
The contractor shall provide necessary support services in support of the Virtuo Blood Culture machinery S/N VRTA-00737. The awardee must be an authorized vendor to work on the Virtuo brand machinery.
The contractor shall provide the necessary service, parts, and maintenance as required/needed.
The contractor shall provide Phone Support.
The contractor shall provide On-Site Services.
The contractor will provide software updates if necessary or as required.
The contractor will notify PIMC if there’s any recall or any changes regarding the equipment and supplies.
The contractor will dispatch a qualified tech if necessary to perform service and maintenance if the problem cannot be resolved though the phone tech support service in 24 hours at their expense.
The contractor shall provide on-call response within 60 minutes for weekends, holidays, and after normal duty hours for emergency tech support service. This work shall be continuous 24 hours a day, 7 days a week until completed.
B. PERIOD OF PERFORMANCE:
Base + four (4) option years. Period of performance will be determined upon award.
C. Acquisitions:
A copy of the invoice should be sent electronically to the contract specialist(s) at the address listed above.
Service Unit Representatives: deana.thompson@ihs.gov
A copy of the invoice should be sent electronically to the Service Unit Representative(s) at the address listed above.
mailto:deana.thompson@ihs.gov
File details come from the government source that posted it. Updated .