Statement of Work.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Contents Project Title General Information

1.0 Background and Purpose

2.0 Definitions

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Deliverable / Schedule

5.0 Government Furnished

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Performance Requirement Measures

Project Title 5-Year Service Contract for an Applied Biosystems/ThermoFisher Scientific Model 3730xl DNA Analyzer

General Information

1.0 Background and Purpose

Contractor will provide factory trained engineer(s) to perform one preventive maintenance service visit and unlimited emergency visits per year on the DNA Analyzer 3730xl located at 1815 N University Street in Peoria Illinois. Preventive maintenance is required to ensure continued & reliable operation in support of the NCAUR research mission.

The period of performance will be one year, with four, one-year option periods.

2.0 Definitions

None.

Contractor Requirements

3.0 Technical Requirements / Tasks

Service tasks include, but are not limited to:

1. Parts, labor and travel for remedial repair(s),

2. Response time of no more than 2 business days after receipt of a service call,

3. Annual Planned Maintenance (PM) visit to be performed within the contract period,

4. Telephone and email access to instrument technical support,

5. Telephone and email access to application technical support,

6. Remote monitoring to provide notification to customer of instrument failures or errors that are reported by Remote Monitoring software.

7. The period of performance will be one year, with four, one-year option periods.

Repair parts are to be included unless otherwise stated in this statement of work.

4.0 Deliverable / Schedule

Key Deliverables

I tem No.

Deliverable

Objective

Due

1 Base Year Annually coordinated through the 3730xl Operator 1a Preventive

Maintenance Routine inspection, cleaning, alignment/calibration and repair of covered components.

1b Emergency Maintenance

Emergency repair of defective components to bring the unit back on-line.

2 Option Year 1 Annually coordinated through the

3730xl Operator 2a Preventive Maintenance

Routine inspection, cleaning, alignment/calibration and repair of covered components.

2b Emergency Maintenance

Emergency repair of defective

3 Option Year 2

3a Preventive Maintenance

Routine inspection, cleaning, alignment/calibration and repair of covered components.

Annually coordinated through the 3730xl Operator

3b Emergency Maintenance

Emergency repair of defective

4 Option Year 3 Annually coordinated through the

3730xl Operator 4a Preventive Maintenance

Routine inspection, cleaning, alignment/calibration and repair of covered components.

4b Emergency Maintenance

Emergency repair of defective

5 Option Year 4 Annually coordinated through the

3730xl Operator 5a Preventive Maintenance

Routine inspection, cleaning, alignment/calibration and repair of covered components.

5b Emergency Maintenance

Emergency repair of defective

5.0 Government Furnished

Government-furnished support is limited to security access to the equipment in the NCAUR facility, replacement parts not otherwise covered under this agreement, AC power (110VAC) and standard office lighting.

6.0 Travel

One (1) preventive maintenance service visit will be provided by the contractor. All service visits will be coordinated with the 3730xl Operator at NCAUR.

7.0 Contractor’s Key Personnel

Only factory trained engineers are to perform any service procedure on the DNA Analyzer 3730xl.

8.0 Security Requirements

A copy of an official government photo ID (State-issued driver’s license or ID card, passport, green card, etc.) must be provided no later than one week before arrival of contract service technician(s) except in the case of emergency service, were only the name of the technician provided via email or telephone will be necessary. Security access to the NCAUR facility will be provided based on this identification requirement.

9.0 Performance Requirement Measures

Performance Requirements Summary

Required Services Performance Objective Performance Requirement

DNA Analyzer 3730xl

Contractor will inspect, clean, align, calibrate, repair or replace defective parts and perform operational tests to ensure instrument meets factory specifications.

Instrument is clean, fully operational and meets factory specifications.