STATEMENT_OF_WORK.docx

STATEMENT OF WORK

Janitorial Services – Ouray NWR SCOPE OF WORK: The Contractor shall provide all labor, equipment, tools, materials, transportation, management, supervision and other items and services necessary. Contractor shall plan, schedule, coordinate and assure effective performance of all custodial services performed at the Ouray National Wildlife Refuge – Office Headquarters and Visitor Center Building. The building includes two restrooms (two toilets), four offices, four building entrance walkways, a kitchen/breakroom and windows. Custodial services shall be performed in a manner that will maintain a satisfactory facility condition and present a clean appearance. The Contractor shall be required to maintain all areas at a standard commensurate with a building open to the general public. Cleaning of office and visitor center restrooms, windows, vacuum or mop floors/paths of travel, trash removal and dusting. Cleaning will be done every two weeks (twice a month.) Work shall occur Monday through Thursday – No Fridays.

The contract shall be performed in accordance with commercial industry standards.

Trash Removal – Empty all waste receptacles (replace torn or soiled liners)

The contractor shall provide all required custodial services in all areas unless prevented from doing so due to damage, destruction, demolition, on-going renovation work by others. BUILDING CLOSED TO PUBLIC USE DUE TO FLOODING OR GOVERNMENT SHUTDOWN, or where verbal or written instructions are received from the Contracting Officer’s Technical Representative (COTR).

Custodial Service Requirements: The Contractor shall provide the custodial services described herein. Custodial service requirements are divided into two groups: BASIC Services (scheduled or recurring) and SPECIAL Cleaning (unscheduled) work requirements. An inventory and description of the areas to receive scheduled or recurring custodial services are included in the “Tasks to Be Performed” section of this solicitation.

Services: Basic services and Scheduled or Recurring services, shall be performed at the locations listed in the “TASKS TO BE PERFORMED” section.

BASIC services are once every two weeks (twice a month) to maintain the standard of this contract requirement performed during normal business hours.

SCHEDULED services are cleaning requirements that are not required daily but are required to be performed in areas on a recurring basis.

Clean: “Clean” shall be defined as free of dirt, dust, spots, marks, streaks, stains, smudges, scratches, mop strands, litter, debris and other residue. Following cleaning procedures, areas shall have a uniform luster, with no evidence of missed areas and all surfaces shall be dry and the corners clean.

Damp Wipe: Damp wipe and disinfect areas, sinks and toilet areas, including walls, window sills and other horizontal and vertical surfaces subject to contract.

Sweep/Wet Mop: Sweep/Wet mop floors using a suitable detergent approved by the Government for the various floor types in accordance with manufacturer’s recommendations or industry standards, edge to edge. Following wet mopping the entire floor surface shall be free of all dirt, water streaks, mop marks, smears, grease, gum, tar, scuff marks, and stains. Surface accumulations of hardened dirt that cannot be removed by normal mopping shall be scraped off and removed by sweeping. No dirt shall be left in corners, behind doors, or on/under floor mats. Areas shall be mopped using all precautions necessary to safeguard wiring and equipment.

“Caution, Wet Floor” signs shall be furnished and displayed by the Contractor during all operations involving liquids on floor surfaces.

Clean/Low Dust: Clean and dust all surfaces to a height of 6’ above the floor level to include, but not limited to, doors, windows, window sills, fire extinguishers, etc. Following the clean/low dust there shall be no smudges, marks, dust, dirt, debris, streaks, food, cobwebs, rust or stains left on surfaces.

Clean/High Dust: Clean and dust all surfaces above 6’0” above the floor level to include, but not be limited to, storage cabinet surfaces, ventilation diffusers, ledges, light fixtures, ceiling tiles, access panels, ceiling grids, walls and pipes. Following the high clean/dust there shall be no smudges , marks, dust, dirt, debris, streaks, cobwebs, rust or stains left on surfaces. This work shall be performed periodically at least every six (6) months throughout the building.

Trash Removal: Empty all trash receptacles. Following trash removal all receptacles shall be empty, clean, disinfected and free of residue and offensive odors. The liners shall be replaced and undamaged. All collected waste/trash shall be disposed and placed in a designated area. All cardboard boxes shall be broken down and removed from office and placed in a designated area.

Restroom Cleaning: Clean and disinfect toilets, lavatories, sinks, floors, floor drains, walls, mirrors and dispenser surfaces. Empty waste receptacles. Waste receptacles shall be clean, disinfected and the liner shall be replaced and undamaged, free of residue and offensive odors. After cleaning/disinfecting of toilet seats, they shall be left in the upright position. Restroom fixtures shall be free of dirt, stains and residue. Walls, floors, and door surfaces shall be free of dirt, stains, and graffiti. Mirrors shall be clean, polished, and free of streaks. All metal fixtures and hardware shall be free of stains, water spots and residue. All surfaces shall be dry and the corners clean.

Restroom Supply and Service: Refill, as needed, soap, paper towel and toilet paper. The Refuge will furnish necessary supplies. Provide on the spot cleaning of floors, toilets, and sinks. The floors shall be free of any loose trash, water, and dispenser surfaces shall be clean and bright; there shall be no dust, spots, stains, or encrustation present. All surfaces shall be dry and the corners clean. Following servicing, restrooms shall be stocked with sufficient supplies to ensure that the supplies will last until the next scheduled service.

Clean Exterior: All areas shall be free of trash, debris, cobwebs, insects, and windows on entry doors cleaned.

Emergency Service: Emergency service includes, but is not limited to, cleaning up water, mud, debris caused by inclement weather, precipitation, wind, broken or leaking pipes, sinks, or toilets, and contaminate spills. Mud and/or water tracked through corridors due to foot traffic during inclement weather shall be mopped or wet vacuumed to reduce safety hazards and to prevent damage or deterioration to the floor surface. It is expected that occurrences of such requirements will occur on an as needed basis as directed by the HQ Refuge Management. Additional payment for these emergency services will be based on rates from bi-weekly cleaning. In the event of building being closed for extended periods due to public use area flooding or government-wide shutdown, payment will be reduced based on rates from bi-weekly cleaning.

Physical Security: The Contractor shall perform services during business hours for oversight of Government facilities, equipment and materials. The Contractor shall be responsible for any damage caused by his/her personnel to the building, finishes, furnishings, equipment, etc., and shall repair, clean, replace, or restore damaged items to the condition existing immediately prior to the item being damaged.

Contracting Officer’s Representative (COTR): The COTR is the representative of the Contracting Officer (CO) and shall participate in the administration of this contract.

Contract Improvement Program: At the request of the COTR or the Contracting Technical Officer, the Contractor shall meet periodically to discuss performance of the contract and to suggest various improvement measures, if needed.

Inspection: In accordance with the Inspection of Services clause FAR 52.246-4), all work performed under this contract is subject to Government inspection at any time. The Government’s Cleaning Checklist (Attachment 1) is not a substitute for quality control by the Contractor. All findings of unsatisfactory or non-performed work will be administered in accordance with the consequences of Contractor’s failure to perform required service’s clause. All costs associated with rework are the responsibility of the Contractor. The Government reserves the right to choose the inspection methods to be used in implementing its quality assurance program and to vary the inspection utilized during the work, without notice to the Contractor. Inspections by the Government will be recorded as Quality Deficiency Reports (QDR) and issued to the Contractor for corrective action. The Contractor shall ensure corrective action is taken within one (1) working day and shall notify the COTR of the corrective action taken and the planned action to preclude repeating the deficiency.

Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the COTR.

The services to be performed by the Contractor during the period of this contract shall at all times and places be subject to review by the Contracting Officer or authorized representative.

Contractor Personnel: The Contractor shall furnish sufficient personnel to perform all work specified within the contract. The Contractor shall supply a fully qualified workforce, within fourteen (14) days of contract start date, to service all areas as specified in this Statement of Work. All Contractor employees shall be citizens of the United States of America, or an alien who has been lawfully admitted for permanent residence or who presents other evidence from the Immigration and Naturalization Service that employment will not affect his/her immigration status. Contractor employees shall be able to read, write, speak and understand the English language in order to communicate with staff.

Hours of Operation: The normal operating hours are Monday through Thursday 0800 – 1600 (8:00am – 4:00pm).

Recognized Holidays: No work shall be performed on the eleven (11) Federal holidays and should be made up on the following day. The following are observed Federal Holidays:

Government-Furnished Supplies/Services: The Government shall furnish the Contractor with trash bags and necessary items to restock restroom facilities. The Government shall furnish the Contractor with facility water, electricity, sanitary sewers, insect and rodent control at no cost for the sole purpose of accomplishment of this contract. Failure of the Government to furnish the utilities at any time during the performance of the contract due to outages or other interruptions in service SHALL NOT be used by the Contractor as a basis of claim against the Government. In the event of power outage or interruption the Contractor IS NOT relieved from performing those tasks which do not require power. Contractor operations shall minimize the use of electricity, heat, water and sewage. The Contractor shall report the malfunction of any utility device or the misuse of any utility to the COTR, immediately, either verbally or telephonically.

Space for Contractor’s Operations: The Government will provide the Contractor with a custodial closet for official business only in the performance of this contract. The Government property will not be used in any manner for any personal advantage, business gain, or other personal endeavor by the Contractor or his/her employees. The Contractor’s custodial closet will be lockable, and the Government will furnish the key. If at any time during the contract period the lock needs to be changed, the Contractor shall bear the expense of the change and provide a copy of the new key to the COTR. The Contractor shall not make any alterations to the space except with written permission from the COTR.

Storage of any flammable or explosive liquids in the building is prohibited. The use of gasoline or propane powered equipment must be approved by the COTR before it is used. The Government will not be responsible for any damage or loss to the Contractor’s stored supplies, materials, replacement parts, or equipment. The Contractor will maintain the janitorial closet in a clean, tidy and professional manner equal to the same standards as similar areas occupied by the Government.

Contractor Furnished Items and Services: The Contractor shall furnish equipment necessary for the performance of the work as described in this statement of work. The Government will not be liable for any loss, breakage, or damage, which might result to supplies and equipment, stored by the Contractor or to any of the equipment or supplies that are left in any of the areas serviced.

Cleaning Supplies: The Government will furnish trash liners, paper towels and toilet paper, etc. The Contractor shall only use those cleaning supplies that have been approved by Refuge Management. The Contractor will need to give administrative staff a list of cleaning supplies needing replacement.

The contractor furnished cleaning supplies will be in accordance with manufacturer recommendations or industry standards and provide the Material Safety Data Sheets (MSDS) for each product used for approval by the Refuge Management before use. Any changes in cleaning supplies or approved ordering quantities shall be requested in writing ten (10) days prior to using. The Contractor shall provide an OSHA Form 174 and MSDS sheet along with the written request. Approval for new cleaning supplies must be granted prior to use. No cleaning supplies shall be used that the COTR determines would be unsuitable for the purpose or harmful to the surface to which applied. Different floor types shall be maintained in accordance with manufacturer recommended cleaning instructions.

Equipment: The Contractor shall provide all cleaning equipment needed for the proper performance of the work. Such equipment shall be of the type customarily used in work of this kind and shall meet the approval of the COTR.

Environmental Controls: The Contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations and requirements regarding environmental protection. In the event environmental laws or regulations change during the term of this contract, the Contractor is required to comply as such laws come into effect.

Ouray National Wildlife Refuge -- Janitorial Services Statement of Work -- Page 1 of 2