Statement of Work.docx

STATEMENT OF WORK

EQUIPMENT CORRECTIVE AND PREVENTIVE MAINTENANCE SERVICES

NO LOANER OPTION

1.0 INTRODUCTION

1.1 The Naval Health Clinic Hawaii Audiology Services at Joint Base Pearl Harbor Hickam and Marine Corps Kaneohe Bay require electroacoustic calibration of all specified diagnostic audiological equipment.

2.0 SCOPE

2.1 The contractor shall provide all labor, materials and equipment necessary for the repair/maintenance and calibration of all equipment noted in the below table and located in Occupational Audiology at Naval Health Clinic, Hawaii (NHCH) to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor and parts to perform all repairs on equipment listed, to assure continued operation at their designed efficiency and capacity. Equipment parts that are repaired under this contract become or remain, as appropriate, the property of the Government.

EQUIPMENT LIST

Contractor is responsible for preventive maintenance (PM) or corrective maintenance (CM) service call parts equal or less than 100.00. The contractor shall provide the Government a part(s) quote in excess of this amount and obtain approval before the commencement of such work/repair.

IN NO INSTANCE SHALL THE CONTRACTOR PROCEEED WITH WORK OUTSIDE THE CURRENT SCOPE OF THIS CONTRACT/INCREASE THE COST OF THIS CONTRACT WITHOUT GOVERNMENT APPROVAL TO USE OF EXISTING CONTRACT CLIN FOR MAJOR REPAIRS, OR IN THE ABSENCE OF SUCH A CONTRACT CLIN, RECEIPT OF BILATERAL SIGNED MODIFICATION TO THE CONTRACT OR MUTUAL AGREEMENT BY BOTH PARTIES TO AN ALTERNATIVE CONTRACT/PAYMENT ARRANGEMENT (I.E. SEPARATE CONTRACT OR PAYMENT BY GOVERNMENT COMMERCIAL PURCHASE CARD (GCPC)). THIS INCLUDES ANY SURCHARGE, AFTER HOURS EMERGENCY SERVICE, OR ANY OTHER CHARGES/COST THAT ARE OUTSIDE THE CURRENT BASIC OR MODIFIED CONTRACT PRICE.

3.0 CORRECTIVE MAINTENANCE:

Correct inoperable condition in a timely manner. Immediately upon contract award, the contractor shall provide Medical Repair Branch an emergency telephone number. Contractor shall respond no later than (48) hours after telephone notification. Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts replacements are not necessary.

· Perform service repair/maintenance to industry standards.

· Make repairs to the extent necessary (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

· Equipment improvements/modifications shall be made only upon Medical Repair Branch written approval and direction.

· Notify the NHCH Medical Repair Branch immediately upon receipt of Original Equipment Manufacturer OEM or replacement parts and equipment safety recall notices.

· Insure that original design and functional capabilities will not be changed, modified, or altered unless the NHCH Medical Repair Branch authorizes such changes.

· Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

· Furnish manufacturer OEM approved lubricants and lubricate wear point within the equipment.

· Extend to the Government all commercial warranties on replacement parts, consistent with standard industry practices.

· Maintain an adequate spare parts inventory.

4.0 QUALIFICATIONS

Insure that only FACTORY AUTHORIZED ENGINEERS and TECHNICIANS who have gone through (OEM) or comparable third party service schools for the above-mentioned equipment, shall be employed in the performance of any all work performed under this contract. Upon request, the certificates (or notarized copies) will be provided to the Medical Repair Branch for verification. The highest standard of professional capability and electrical/medical workmanship is to be maintained throughout the life of this contract.

5.0 CONTRACTOR CHECK-IN/CHECK-OUT:

The Contractor, or his representative, is required to check-in and out at Naval Health Clinic Hawaii, HQ during the hours of 0730 - 1600 hours, Monday through Friday, prior to and upon completion of any service/repair performed.

6.0 FIELD SERVICE REPORTS:

6.1 The contractor, or his representative shall furnish to;

Biomedical Engineering Division Naval Medical Clinic Hawaii Building 1750 Phone: (808) 474-0625

6.2 A legible copy of the Field Service Report upon completion of work performed. The contractor, or his representative, shall complete the Government copy of this Field Service Report to include the following:

· Date & Time Notified

· Date & Time Arrival

· ECN (EQUIPMENT CONTROL NUMBER), Type, serial, model #

· Time expended repairing/servicing

· Description of malfunction

· General Description of replaced parts and service performed

· Comments as to cause of malfunction

6.3 Field service reports are required prior to approval of all invoices.

7.0 GENERAL INFORMATION :

7.1 Exclusions: List any exclusions (i.e. parts) not already provided in the SOW, most times found on the contractor quote.

7.2 Title to Equipment: The contractor shall not assume possession or control of any part of the equipment. The Government retains ownership to title thereof.

7.3 Liability: The contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of god.

7.4 Utilities: The contractor may use Government utilities, (e.g. electrica1 power, compressed air, and water) that are available and required for any service performed under this contract. Contractor's electrical equipment must be approved by the building engineer to ensure compatibility with NHCH electrical wiring and equipment..

7.5 Access to Equipment: The contractor shall be provided reasonable access to all equipment, which is to be serviced, and utility outlets required doing the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on duty personnel responsible for such equipment.

7.6 Government Personnel: NHCH employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

7.7 Parts Availability: To ensure minimal equipment downtime, the contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and materials within (30) calendar days.

7.8 Labor: All compensation for labor, parts, and materials are included in the contract price unless otherwise stated (i.e. $ limitation, exclusions).

7.9 Parts/ Supplies Quality: Parts and Supplies provided under this contract shall be guaranteed to be equal in all respects, including performance, interchangeabi1ity, durability and quality to the OEM parts when new or as presently recommended by the manufacturer.