Statement of Work-1272 MicroCT-SkyScan-Service-contract9-16.docx

STATEMENT OF WORK

INTRODUCTION AND SCOPE OF WORK:

This contract is to provide onsite preventative maintenance and service plan to include parts, labor, tech support, phone and email support, quarterly webinars, onsite system and specimen validation for a Bruker Skyscan MicroCT 1272 and X-Ray Source located at the NF/SG VA Medical Center in Gainesville, FL.

Services shall be performed by manufacturer trained service engineers who have technical expertise and who are familiar with all aspects of the Bruker Skyscan MicroCT 1272 and X-Ray Source. The service engineer will work on site as needed.

Includes cost of parts, labor, and all associated travel for applicable coverage for Bruker Skyscan MicroCT 1272 and X-Ray Source.

REQUIREMENTS:

Due to the complexity and highly technical specifications of this Bruker Skyscan MicroCT 1272 and X-Ray Source it is imperative for the vendor to be able to provide all of the listed requirements below in order to have machine function properly. Contractor shall provide services in accordance with manufacturer’s specifications and as outlined below:

The services to be performed by the vendor must consist of the following:

1. Scheduled service shall be performed between the hours of 8:00 am and 5:00 pm Monday through Friday, excluding holidays.

1. Service Contract fixed price and will include all parts, labor, and all associated travel for applicable coverage of Bruker Skyscan MicroCT 1272 and X-Ray Source.

1. Provide one onsite visit each year to include calibrations for the following areas:

· 2 point alignment of X-ray detector and sample stage

· X-Ray camera geometrical correction

· Complete X-ray beam realignment

· X-Ray detector pixel alignment

· X-Ray stage horizontal, vertical, and rotational alignment

· Bruker SkyScan certified sample phantom for x-ray beam alignment

· Bruker SkyScan certified sample phantom for multi-scan alignment

· Secondary 2-point alignment of x-ray detector and sample stage

· Recalibration of exposure times and new flat fields references saved

· New factory CD files created

· Sample Changer for alignment and operation.

3. Onsite Services to include:

· Level scanner using pneumatic feet (if equipped)

· X-ray leakage test with Geiger counter to ensure FDA standards

· X-ray source diagnostic check to ensure quality and stability

· Upgrade of all software to latest Bruker SkyScan versions (across all Bruker SkyScan computers)

· Dedicated training time to teach components of the new software updates

· Fully documented report for documentation and certification.

4. Tip of the Month: Access to tip of the month and method notes where the vendor reviews the latest features of the CT systems and software

5. Phone / Email Support: Free, unlimited phone and email support is offered to quickly and efficiently answer customer questions.

6. Onsite Validation: After every onsite preventive maintenance visit, engineer will validate the system calibration by performing a scan on a rat bone sample. Engineer must have knowledge of rodent skeletal morphometry to ensure accuracy of system calibration. Detailed protocol for scanning and analysis will be followed to ensure the system matches past performance. If a protocol has not been establish, engineer will help end-user design the best protocol for sample testing.

7. Additional Training and Support: After each onsite visit, engineer will provide additional training on the latest software updates.

8. Vendor needs to have capability to provide Individual Remote Webex Sessions: This is the ability to connect to MicroCT equipment and run diagnostics remotely. This system can be used for application and software questions.

9. Optional Onsite Engineer services

· Discounted introductory training module for new users (3-day training course)

· Installation of new hardware purchased (computers, components, accessories)

PROGRESS AND COMPLIANCE:

1. Vendor shall provide evidence of factory training for each service technician upon request.

1. Contractor shall provide certification worksheets on each machine tested upon request.

1. The contractor shall provide certification in the form of technical documentation, original invoice, or service documentation that the quality of updates and upgrades is sufficient to guarantee continued performance and operation of the system listed in this contract.