Statement of Objectives Attachment 1_Training Space 10052023.pdf

Statement of Objectives ASMG and USA Performance Training Space Rental and IT Support Services

1. BACKGROUND:

The U.S. Office of Personnel Management’s Human Resources Solutions (HRS) organization was established in January 2010 as a reimbursable program with the mission to deliver exceptional human resources products and services that meet the dynamic needs of the Federal Government.

HRS provides exceptional HR products and services to meet the dynamic human capital and training needs of the federal government and is uniquely positioned to help agencies meet their mission goals through customer-focused, optimal HR solutions.

HRS partners with client agencies to meet their missions by providing effective human resource solutions that develop leaders committed to public service, values, attract and build a high-quality public-sector workforce and transform agencies into high performing organizations.

The Automated Systems Management Group (ASMG) manages the Government-wide USA Staffing® program. USA Staffing® is the U.S. Office of Personnel Management’s automated staffing and recruitment solution used exclusively by Federal clients on a reimbursable basis. ASMG manages USA Staffing® and provides technical consulting to Federal agencies, assisting them with effectively recruiting a high quality and diverse workforce through their use of the system.

USA Performance® is the U.S. Office of Personnel Management’s software solution to assist Federal agencies in implementing their performance management programs and systems. USA Performance enables agencies to automate their performance appraisal process throughout the entire performance rating cycle. Agencies can develop performance plans, track and monitor employees’ performance, provide feedback and ratings, and electronically sign off on performance plans as agency appraisal programs require. By streamlining the process, USA Performance® allows agencies to focus on results and for performance management to happen in real time. USA Performance® is a user-friendly, web-based application that includes customizable features. USA Performance is compliant with Federal performance management regulations and meets Federal Information Technology (IT) security requirements.

2. SCOPE:

In support of this mission, ASMG and USA Performance® need to acquire a contractor to provide training and testing space for USA Staffing® or USA Performance® customers.

3. CONTRACTOR FURNISHED MATERIAL/INFORMATION:

Not Applicable – Included in Summary of Requirements

4. SUMMARY OF REQUIREMENTS:

The contractor shall be required to provide all management, supervision, labor, materials, supplies and equipment (except as otherwise specified); and shall plan, schedule, coordinate, and assure the efficient performance for the ASMG or USA Performance® Training space requirement which includes but is not limited to the following:

• Within the District of Columbia and within 0.5 miles of a metro station.

• Within 0.5 miles of restaurants for lunch.

• Shall be able to seat 20 students in one room plus two instructors.

• Shall have a second room available to be scheduled which can seat a minimum of 14 students plus two instructors (if simultaneous classrooms are needed).

• Shall have a computer for each participant and instructor with internet access

• Shall have a Smart Card reader (PIV/CAC) connected to each computer.

• Each computer shall have one or more of the following HTML5 compatible browsers:

o Microsoft Edge (latest version) o Firefox (latest version) o Chrome (latest version)

• Microsoft Office 2007 or higher on each computer.

• Shall have the latest version of Adobe Acrobat Reader on each computer.

• Shall provide the outfacing IP addresses upon award to USA Staffing® and USA Performance® for the computer to allow access to the secure USA Staffing® and USA Performance® sites; if the IP address range changes, USA Staffing® ® must be notified immediately, but no less than 2 weeks prior to next scheduled training.

• The following computer settings shall be applied to each computer:

o Allow pop-ups from any web address that ends in opm.gov and usastaffing.gov o Add *usastaffing.gov to list of trusted sites o Add https://usaptest.opm.gov, https://usapuat.opm.gov, and https://usapdemo.opm.gov to list of trusted sites o Ensure the browser security setting is Medium (recommended)

• Shall allow for the instructor’s computer to be linked to a projector and/or large screen to show the participants the instructor’s desktop.

• IT personnel must be onsite during classes in order to respond to IT problems (i.e., computer not working, internet down, etc.).

• Training room shall be equipped with conference room type speaker phone, if requested.

• Training room shall be available for classes Monday – Friday from 9:00 a.m. – 4:30 p.m. The space shall be available on consecutive days.

• Instructor shall be permitted in the classroom at least 30 minutes before the start of training each day (8:30am) and up to 30 minutes after the training ends each day.

• The space shall be available up to 84 days per year (anticipating an average of 60 days per year), 5-10 days per month up to a total of 10 business days per month for USA Staffing® and anticipating 24 days per year for USA Performance® in 2 or 4 consecutive day increments.

• Arrangements with regard to specific dates will be made between USA Staffing® or USA Performance® representative and contractor representative at least one month in advance for scheduling purposes.

• Training site shall be ADA accessible and accommodate students with disabilities, including, but not limited to, wheelchair accessible desks (varying heights), and service animals.

https://usaptest.opm.gov/ https://usapuat.opm.gov/ https://usapdemo.opm.gov/

• On occasion, the training delivered may be from other similar or related program offices under the greater HRS umbrella with the same requirements as those listed above.

• Onsite testing of computer image and access to all required websites shall be completed at least one month before first scheduled training class, and confirmation shall be provided to the OPM Contracting Officer Representative.

5. DELIVERABLES:

The contractor shall provide a facility that is designed for a variety of learning approaches that support knowledge acquisition and action learning. The training facility must be able to provide consecutive daily accommodations. The training shall be up to 84 days per year (anticipating 5-10 days per month not to exceed 10 days per month for USA Staffing® and 24 days per year in 2- or 4-day increments for USA Performance®), Monday – Friday from 8:30 a.m. to 4:30 p.m. to allow for training and/or testing. These services are required to optimize the participants’ opportunities for collaboration and camaraderie during the course delivery and testing sessions.

6. PERIOD OF PERFORMANCE:

The resultant contract will be for a period of (5) years (Base Year and four (4) one year Option Periods) from the date of award.

7. PLACE OF PERFORMANCE:

The training and testing space shall be provided at the contractor’s facility.

8. AWARD TYPE:

The government intends to issue a Firm-Fixed-Price contract for this requirement as a result of this solicitation.

9. QUALITY ASSURANCE SURVEILLANCE PLAN:

Note: the following Quality Assurance Surveillance Plan (QASP) is OPM’s codification of its method of implementing FAR 37.601, which requires that performance-based contracts or task orders-

a) Describe the requirements in terms of results required rather than the methods of performance of the work;

b) Use measurable performance standards (i.e., in terms of quality, timeliness, quantity, etc.) and quality assurance surveillance plans;

c) Specify procedures for reductions of fee or for reductions to the price of a fixed-price contract when services are not performed or do not meet contract requirements; and

d) Include performance incentives where appropriate.

Offerors must complete the QASP as part of their Proposal. A description of the columns and information to be entered follows below. We will use the information provided as part of our evaluation of your offer.

(1) Deliverable: One of the deliverables described in the “Deliverables” section above.

(2) Performance Standard: The level of performance which the Government considers acceptable. A good performance standard in general should:

• Measure important things;

• Be simple, but not too simple;

• Be auditable and capable of validation (quantifiable measures preferred, as they are less subjective);

• Attainable and worth the cost;

• Have a level of detail that corresponds to the intent of the stated measure and expectation;

• Be consistently combined with other measures to reflect corporate priorities; and

• Be controlled by the contractor.

(3) Acceptable Quality Level: The range of deviation – if any – in which the Government will consider performance to be acceptable. Each offeror must propose an Acceptable Quality Level (AQL) for each performance standard for each deliverable. If the selected offeror fails to achieve stated AQLs, OPM will reduce the offeror’s payment for the services rendered in accordance with the disincentive formula. You must enter the AQLs for each deliverable in Attachment XX, Performance Requirements Summary Template for each deliverable that has a performance standard.

(4) Monitoring Method

a. This is the method OPM will use to monitor performance and determine the extent to which performance has met the standard. Offerors are encouraged to propose a sound process for verifying the accuracy of performance data on a continuing or recurring basis.

Regardless of the method or degree of monitoring, we reserve the right to audit all performance data to independently verify its accuracy.

b. In general, we prefer monitoring methods that automatically capture measurements as part of the process and do not place a burden on either the offeror or OPM to collect and analyze data.

Deliverable Performance Standard

Acceptable Quality Level

(AQL)

Monitoring Method

Training Space and IT Support