SSA-RFP-12-1052.1.doc

SOCIAL SECURITY

Office of Acquisition and Grants

SSA-RFP-12-1052

Amendment 1

July 27, 2012 To Whom It May Concern:

The Social Security Administration (SSA) issued this Request for Proposal (RFP) to solicit proposals from responsible Historically Underutilized Business (HUB) Zone small businesses to provide support services to enhance the Agency’s Geographic Information System (GIS). The Office of Acquisition and Grants (OAG) is working with its customer, the Office of Realty Management (ORM), to continue the rollout of the Agency’s GIS application based on ESRI ArcGIS Server Advanced Enterprise version 10 platform and Homeland Security Infrastructure Program Gold (HSIP). This RFP is open to certified small businesses within a HUB Zone under North American Industry Classification System (NAICS) Code Number 541512. Ultimately, SSA intends to award a firm-fixed price Indefinite-Delivery/Indefinite Quantity-type contract, spanning over five years, to the highest-rated and responsible HUB Zone-certified small business.

If you wish to submit a proposal in response to this Solicitation, you must e-mail your response to Christopher.Mettee@ssa.gov. In addition, you must deliver a hard copy of your response to the following address:

Attn: Christopher Mettee

Social Security Administration

Office of Acquisition and Grants

First Floor, Rear Entrance

7111 Security Boulevard

Baltimore, MD 21244-1811

The DEADLINE for SUBMISSION OF RESPONSES is August 17, 2012, at 5:00 p.m. EST. All Offerors must follow the specific instructions for responding to this RFP at Addendum E, Section 1.0, Instructions to Offerors.

Offerors must address any questions regarding this RFP in writing, and SSA must receive them by August 3, 2012, at 5:00 p.m. EST. Offerors may send questions via e-mail to Christopher.Mettee@ssa.gov or via facsimile at (410) 965-9560. For any general procurement-related information, Offerors may contact via telephone at (410) 965-9486.

Sincerely, Christopher Mettee

Contract Specialist

Table of Contents

5Addendum A – Standard Form (SF) 1449

6Addendum B – Continuation of Standard Form

6B-1 Pricing Table

6B-1.1 General Information

6B-1.2 Pricing Table Elements

7B-1.3 Functional Area 1: GIS Functionality Corrections and Enhancements

7B-1.4 Functional Area 2: Systems Operation and Maintenance

7B-1.5 Functional Area 3: Surge and Exercise Support

8B-2 Description of Services

8B-2.1 Introduction/Background

9B-2.2 Scope of Work

9B-2.3 Functional Area 1: GIS Functionality Corrections & Enhancements

17B-2.4 Functional Area II: System Operation and Maintenance

19B-2.5 Functional Area III: Surge and Exercise Support

20B-2.6 Travel

20B.2.7 Testing and Acceptance

22B-2.8 Documentation

23B-2.9 Deliverables

25Addendum C – Contract Clauses

25C-1 FAR Clause 52.212-4, Contract Terms and Conditions—Commercial Items (Feb 2012)

25C-2 Addendum to FAR Clause 52.212-4, Contract Terms and Conditions—Commercial Items

25C-2.1 AS 3201 – Invoice Submission and Payment Related Information (Dec 2011)

27C-3 52.212-5, Contract Terms and Conditions—Commercial Items (May 2012)

34C-4 Additional FAR Clauses Incorporated by Reference

34C-5 Additional FAR Clauses Incorporated by Full Text

34C-5.1 52.216-18 – Ordering (Oct 1995)

35C-5.2 52.216-19 – Order Limitations (Oct 1995)

35C-5.3 52.216-22 – Indefinite Quantity (Oct 1995)

36C-5.4 52.217-8 – Option to Extend Services (Nov 1999)

36C-6 Additional Agency Specific Terms and Conditions

36C-6.1 AS 0401 – Security and Suitability Requirements (Jun 2011)

47C-6.2 AS 0402 – Federal Information Security Management Act (FISMA) and Agency Privacy Manag…

48C-6.3 AS 2401 – Protection of Confidential Information (Dec 2008)

51C-6.4 AS 2402 – Protecting and Reporting the Loss of Personally Identifiable Information…

60C-6.5 AS 3204 – Contract Funding During a Continuing Resolution (Jul 2011)

60C-6.6 AS 4201 – Post Award Evaluation of Contractor Performance (Jul 2011)

62C.6-7 AS 4202 – Designation of Contracting Officer’s Technical Representative (COTR) and…

64C-6.8 AS 4203 – Designation of Task Manager (TM) (May 2012)

66C-6.9 Insurance Requirements (Oct 2009)

67C-6.10 Designation of Administering Contracting Specialist

67C-6.11 Contractor Project Manager

68C-6.12 Task Order Procedures

71Addendum D – Contract Documents, Exhibits, and Attachments

711.0 Attachment 1: Pricing Table

712.0 Attachment 2: Reporting Executive Compensation/1st Tier Subcontracts

713.0 Attachment 3: PII Worksheet

714.0 Attachment 4: Performance Questionnaire

72Addendum E – Solicitation Provisions

72E-1 FAR Provision 52.212-1, Instructions to Offerors—Commercial Items (Feb 2012)

72E-2 Addendum to FAR Provision 52.212-1, Instructions to Offerors – Commercial Items (Feb 2012)

72E-2.1 Format of Proposals

73E-2.2 Volume I – Business and Price Response

74E-2.3 Volume II – Past Performance Information

75E-2.4 Volume III – Relevant Experience

76E-2.4 Inquiries

77E-2.5 Response Due Date

77E-2.6 Period for Acceptance of Offers

77E-2.7 Multiple Awards

78E-3 FAR Provision 52.212-2, Evaluation – Commercial Items (Jan 1999)

78E-3.1 General

78E-3.2 Past Performance Evaluation Factor

80E-3.3 Relevant Experience Evaluation Factor

82E-3.4 Section 508 Requirements

83E-3.5 Price Evaluation Factor

83E-3.5 Determination of Best Value

84E-4 FAR Provision 52.212-3 – Offeror Representations and Certifications—Commercial Items…

96E-5 Additional FAR Provisions Incorporated by Full Text

96E-5.1 FAR 52.209-7 – Information Regarding Responsibility Matters (Apr 2010)

98E-5.2 FAR 52.216-1 – Type of Contract (Aug 1984)

98E-5.3 FAR 52.233-2 – Service of Protest (Aug 1996)

98E-6 Additional FAR Provisions Incorporated by Reference

Addendum A – Standard Form (SF) 1449

See the attached Standard Form 1449.

Addendum B – Continuation of Standard Form

B-1 Pricing Table

B-1.1 General Information

This requirement is to establish an Indefinite-Delivery/Indefinite-Quantity (ID/IQ) contract consisting of firm fixed-price Geospatial Information System (GIS) support services. The ordering period of this Contract is for five years, beginning on September 30, 2012, and continuing until September 29, 2017. The last date to place Task Orders under the contract is September 29, 2017. Task Orders may extend beyond the end of the ordering period, not to exceed September 28, 2018.

B-1.2 Pricing Table Elements Addendum D, Attachment 1 contains the Pricing Table for this requirement.

(a) Included within this requirement are three Functional Areas related to GIS functions, as follows:

· Functional Area 1: GIS Functionality Corrections and Enhancements;

· Functional Area 2: Systems Operations and Maintenance;

· Functional Area 3: Surge and Exercise Support

(b) Contract Line Item Number

The Contract Line Item Number (CLIN) represents an SSA designated number that identifies each orderable item on the Order. The Contractor agrees that it included any item not specifically identified in Attachment 1, Pricing Table, but required in performance of this Order, is included at no additional cost to the Government.

(c) Contract Year The Contract Year that the work begins in determines the unit price applicable. For example, if SSA orders services in Contract Year 1, the maximum price SSA shall pay is the unit price for Contract Year 1, regardless if work extends into another Contract Year. SSA anticipates the period of each Contract Year, as follows:

· Contract Year 1: September 30, 2012 through September 29, 2013

· Contract Year 2: September 30, 2013 through September 29, 2014

· Contract Year 3: September 30, 2014 through September 29, 2015

· Contract Year 4: September 30, 2015 through September 29, 2016

· Contract Year 5: September 30, 2016 through September 29, 2017

(d) Description This is the description of each line item. SSA detailed the definition of each CLIN in Section 1.3 through 1.5.

(e) Unit Price

For each CLIN, represents the maximum price per unit for each CLIN. The Contractor must include in its price all wages, material, overhead, general and administrative expenses, and profit necessary for completion of each CLIN.

B-1.3 Functional Area 1: GIS Functionality Corrections and Enhancements CLINs CE01 through CE35 represent a Firm-Fixed Price per software correction or enhancement for the Contractor to perform revisions to SSA’s GIS software. For each CLIN, the Contractor must fix the issue identified or implement the feature specified within the CLIN description within the time specified in the Task Order. The CLIN description includes the title and a reference to the applicable section in the Statement of Work that identifies the mandatory requirements.

The Contracting Officer will issue Task Orders for work required under this Functional Area pursuant to Addendum C, Section 6.12(a).

B-1.4 Functional Area 2: Systems Operation and Maintenance CLINs OM1 through OM2 represent a Firm-Fixed Price per month for providing software updates, patches, and revisions, and on-site technical support. OM3 represents a Firm-Fixed Price per hour for implementation services. Implementation services include installation costs during the agency’s software production cycle and an hourly rate to develop new GIS functionality corrects and enhancements.

The Contracting Officer will issue Task Orders for work required under this Functional Area pursuant to Addendum C, Section 6.12(b).

B-1.5 Functional Area 3: Surge and Exercise Support CLIN SS1 represent a Firm-Fixed Price per Support event (or incident) for the contractor to provide two personnel on-site 24-hours a day over a 72-hour period.

The Contracting Officer will issue Task Orders for work required under this Functional Area pursuant to Addendum C, Section 6.12(c).

B-2 Description of Services

B-2.1 Introduction/Background

The Social Security Administration’s (SSA) Office of Facilities and Supply Management (OFSM) maintains a database of SSA facilities worldwide throughout the building life cycle or for the full term of a lease agreement. The current Agency building information database consists of over 1664 facilities worldwide. The Agency maintains its facility information in electronic format utilizing various Autodesk( software applications for Architectural/ Engineering (A/E) design and renovation projects. OFSM has an initiative to develop situational awareness for activities and events that could affect operations at SSA.

SSA purchased ESRI Geographic Information System (GIS) ArcEditor Desktop applications and ArcGIS Server platforms in FY07 and began a Proof of Concept (POC) pilot project in 2008 to determine the feasibility of developing a scalable enterprise GIS platform for the Agency. The OFSM GIS pilot ended in December 2009 with the POC application operational in the SSA Windows Development Facility (WDF) test labs at SSA HQ. The pilot application is internet browser based the ESRI ArcGIS Server 9.3.1 platform and Adobe Flex API (Application Program Interface).

In 2010, SSA continued development of the intranet based POC pilot with changes. The viewer changed from the Adobe Flex to Microsoft Silver Light API that displays a map of SSA’s facility locations nationwide. The OFSM Security Oversight Command and Control System (SOCCS) GIS application platform is now operational in the Agency Information Technology (IT) production environment at SSA headquarters in Baltimore, MD. The SOCCS platform utilizes services designed to SSA support emergency responders and incident management. SSA will continue development for the current application platform by adding new functionality and data sources to the SOCCS application.

In 2011, SSA built a hardware/software platform to support GIS in the Agency’s IT environment to facilitate an enterprise GIS solution. The SOCCS application finished its initial development cycle and now resides in the Agency Windows Production Environment (WPE). OFSM SOCCS platform is the first GIS application in the Agency IT production environment.

SSA Office of Security and Emergency Preparedness (OSEP) requires continued contractor services for GIS development supporting emergency management at SSA headquarters. SSA plans to expand the current SOCCS into a dual role capability to integrate 1) emergency management; and 2) security oversight functions.

SSA owns ESRI ArcGIS Server Advanced Enterprise version 10 platforms and will utilize Homeland Security Infrastructure Program Gold (HSIP) 2012 data for this requirement. All enhancements will require extensive testing through SSA IT lifecycle stages: development, validation, integration, and production. The Contractor may script for manual confirmation installations in the Agency development environment during the first 6 months on contract performance. The Contractor must script all subsequent installations for automated unmanned installation into the Agency development environment, and configuration through validation, integration, and production lifecycles. The focus of this development cycle will be to complete all areas necessary for emergency management, disaster planning, and begin development for security oversight and apply necessary fixes for known deficiencies of the SOCCS application.

B-2.2 Scope of Work

SSA requires contractor services to assist with the development the API for user tools that support the continued evolvement of the SOCCS application and supporting geospatial infrastructure. The development will support an enterprise viewer-based GIS application that represents Agency locations worldwide utilizing SSA in-house data and external data. The basic GIS infrastructure must ensure full user control to publish various forms of map data content and reports using ESRI mxd and Google kmz data sources. SSA anticipates that Agency Intranet and Public Internet will utilize GIS.

The contractor must:

· Fix all performance problems identified by SSA;

· Provide production system Operations & Maintenance (O&M) enhanced performance analysis to ensure system stability for peak loads

· Provide application documentation of the enhanced GIS system development

· Create geospatial products as required to support natural, man-made threats, and other analytics. This includes enhancing the Incident Management tool to include feature class buffer such as NOAA storm path shape files, and/or SSA feature class polygons

· Provide surge support to support response to events impacting SSA Operations

B-2.3 Functional Area 1: GIS Functionality Corrections & Enhancements The contractor must correct all problems/enhance system functionality within the SSA GIS solution, as documented in section within this section.

The contractor must add system functionalities and correct existing issues outlined below:

(a) Pilot Identified Validation Findings/Requirements As part of the POC and pilot of SSA’s GIS project, users reported numerous functional problems that require correction. The contractor must correct all problems identified below:

· Issue 1: System loads data slower when applying new map services and will need to improve speed by a minimum of 25% above current configuration. No later than 15 days after receipt of an order to resolve Issue 1, the contractor must baseline system performance and provide that baseline and basis for determining the baseline to the COTR. Upon resolution of Issue 1, the contractor must provide a revised baseline demonstrating system speed increase using the same basis for determining the original baseline.

· Issue 2: Displaying of properties using the ID command tool (i.e. double clicking on SSA office icons) is intermittent after turning on new data layer. Properties should always show after using the ID command tool after turning on new data layer.

· Issue 3: Revise format of the ID command to show Office Code, Office Type, Physical Address, Office Manager, Email & Phone #, Fulltime Employee count, and Handicapped Employee count in the bubble that pops up when a user selects an office.

· Issue 4: Zoom command intermittent after turning on new data layer. Zoom command should always zoom when initiated.

· Issue 5: Mouse scroll wheel zooms/jumps too many elevation levels; should jump one per scroll wheel click.

· Issue 6: Print command will not retain paper property settings for large prints; application does not use properties from page layout command.

· Issue 7: Map Object selection slow or intermittent. Map Object selection should always work and select instantly.

· Issue 8: HSIP associated data intermittent display using ID. HSIP associated data should always display when using ID.

· Issue 9: Data should only load what user requested information at time of request to improve map load speed. Currently more map data layers are loading then requested

· Issue 10: Shake Map (USGS earthquake data feed) does not toggle off when user deselects Shake Map data feed button from pull-down menu.

· Issue 11: USGS earthquake data feed does not display the complete attributes available from USGS for each seismic alert. enough information on data tag (i.e. Office Code, Office Type, Physical Address, Office Manager, Email & Phone #, Fulltime Employee count, and Handicapped Employee count). In addition, the date and time signature of event are missing.

· Issue 12: Dataset layers freeze after a user enables USGS earthquake data feeds.

· Issue 13: Incident Management tool is a reporting widget used to document events on the SilverLight API by using placeable icons on the web map and a buffer tool to capture SSA offices within a set range from a selected incident icon placed by the user. Office of Emergency Preparedness (OEP) testers were unable to generate incident management reporting when logging in using SSA credentials.

· Issue 14: The pan feature becomes intermittent after plotting a couple incidents.

· Issue 15: SSA requires animated weather feed mosaic to give a better indication of weather direction, Real Time Weather widget map layer

· Several commands and utilities were supposed to be activated from initial SSA GIS pilot are not currently available, including Drive time utility and HAZMAT utility.

For Issue 16, the contractor must create, implement, and activate a Drive-time utility. The Drive-time utility must allow a user to determine the driving time from one location selected to another location. For example, the user must be able to select his/her office and determine the estimated driving time to his/her house based upon actual traffic conditions.

For Issue 17, the contractor must create, implement, and activate a HAZMAT utility. The HAZMAT utility must allow the user to select a HAZMAT from a pre-loaded list using wind speed/direction and chemical make-up of the selected HAZMAT material to show a plume or contamination area map layer

· Issue 18: Develop enhancements for SSA National Incident Command System in accordance with HSPD-5, including proximity alerting capability for major incidents occurring within a 1000’ radius to any SSA office locations.

· Issue 19: Install HSIP GOLD 2011-12 Data using XML scripting

· Issue 20: Optimize HSIP datasets for bandwidth conservation, by loading only requested HSIP data layers (system currently loads entire dataset on startup)

· Issue 21: Browser window when maximized prevents Incident Management and other layers from loading.

· Issue 22: Revise map printing command for users by remove scale and tile functions.

· Issue 23: Refine scripting for development thru production environments, & management workflows using SSA Control M update utilities.

· Issue 24: Create Python scripts for use with batch: map source change, map publishing, map restarting and map service creation from existing MXD file

· Issue 25: Add three basemap choices to existing SOCCS application, with one basemap available offline (i.e. no internet/intranet connection available).

· Issue 26: SOCCS Graphical User Interface (GUI) layout to be reconfigured refining viewer icons and layout to maximize map size, reduce tool, and button space by 30%.

· Issue 27: Develop DOT, CHART, and other local camera feeds layer that a user may view within the SOCCS.

· Issue 28: Develop a buffer tool using spatial location processing from any loaded layer to generate reports which can be exported to Excel. This tool should have the ability to buffer from a user-defined distance.

After receipt of a Task Order authorizing resolution of any issue(s), the contractor must resolve that issue(s) within 90-days. Should SSA issue an order for more than five issue resolutions under a single Task Order, the Contracting Officer may allow the contractor additional time to complete work based upon the number of issue resolutions ordered over five.

During the course of performance, SSA may identify other GIS issues or features that it may require the contractor to correct. Upon discovery of these issues or features, the Government will adhere to Task Order procedures in correction of these issues/features, providing the contractor with the ability to submit a proposal based upon the fixed price labor rates established in the contract. For new issues or features, SSA and the contractor will mutually agree to a timeframe to complete changes.

(b) Physical Security Feature Requirements In support of the Physical Security requirement, the contractor shall perform preliminary analysis for new SSA Office of Protective Security Services command operations center to:

· Develop proximity alerts of suspicious activities based on GEO-RSS feeds from local emergency management agencies where available (such as bomb threats, fire, chemical spill, violent crime, terrorist activity) within 1000 feet of SSA building locations SSA currently receives Proximity Alerts provided through Federal Police Services and Baltimore County Police. In addition, the contractor must develop alerts from agency-provided GIS data feeds through the agency’s service provider (e.g. Red Flag, Crime Spotter, and ESRI). It is the contractor’s responsibility to provide connectivity to these SSA-provided services.

· Develop mass notification capability alerts utilizing National Weather Service (NWS) Common Alerting Protocol and proximity alerts (as described above) using SSA email exchange and messaging functions. SSA will provide the contractor with access to these messaging systems. The contractor must provide alert notifications to an SSA-designated e-mail address. The agency should have the capability to determine which types of alerts to receive notification based upon the type of alert (i.e. security or weather related).

· Create Local (Baltimore and DC Metro Area) and National (50 State and US territory) news feed layers using GEO-RSS emerging standard for encoding location as part of a news feed. The contractor not responsible for GEO-RSS when not available (i.e. certain states do not have news feeds).

· Develop security oversight map layer of SSA surveillance and detection systems currently employed by the agency. SSA will provide the contractor with the locations (both physical location and IP address, where available) of these surveillance and detection systems.

· Install and configure on-site provided ArcGIS Advanced Server in Durham Support Center as SSA failover (SSA will not allow remote installations)

· Provide localized command operations with Durham Office of Emergency Management, DHS, FEMA, NWS

The contractor must submit changes to SSA’s GIS software to implement the Physical Security feature within 90-days of receiving the Task Order.

(c) System Security Feature Requirements

The GIS system, and any changes that the contractor makes to this system, must comply with all applicable SSA information security system standards NIST Special Publication (SP) 800-30, Risk Management Guide for Information Technology Systems. The system, and any changes, provided by the contractor must allow for role-based user authentication, as well as provide mechanisms for system-to-system secured access to basemaps, imagery, data services (both internal SSA data and other collected data sources from other Federal partners) and other geo-processing tasks including examples such as (ERG modeling, geo-coding, routing, etc.)

In support of the System Security requirement, the contractor shall:

· Apply security access and restrictions using NIST SP 800-53 Revision 3 for top down system security administration:

http://csrc.nist.gov/publications/nistpubs/800-53-Rev3/sp800-53-rev3-final.pdf

· Apply role-based access to the GIS system for viewer, user, power user, and administrator. Using SSA Windows Active Directory security policies approved by SSA/ DCS/ OTSO

· Assist SSA with accessing and identify potential or known security vulnerabilities with 3rd party GIS add-on components for new component groups.

The contractor must submit changes to SSA’s GIS software to implement the System Security feature within 90-days of receiving the Task Order.

(d) Establish SSA Enterprise GIS Infrastructure Services

The contractor shall leverage the existing infrastructure set in production at the SSA datacenters to provide web-service capability utilizing a common infrastructure used in existing SSA systems to include:

· Basemap capabilities for vector/raster images and offline mapping must utilize HSIP NAVTEQ US Street-Road Data. SSA will provide HSIP data, including NAVTEQ, to the contractor.

· Install and configure ArcGIS Advanced Server on-site in SSA regions 4 (Atlanta, GA) and 6 (Dallas, TX) devolution sites (or backup sites)

· Create Geo-processing Tasks to Support other GIS users at SSA. Examples include:

· HSIP Data services

· FEMA floodplain data services

· Geo-coding

· Routing/Route Planning

· Site selection

· Emergency evacuation routing

· Demographic analysis

· Geospatial Product services

· Image creation, etc.

· Database scripting for static data sources refresh

· Develop data services from SSA data warehouse and business intelligence platforms

· Develop predictive analytics platform for SSA business intelligence.

The contractor must submit changes to SSA’s GIS software to implement the SSA Enterprise GIS Infrastructure feature within 120-days of receiving the Task Order

(e) Access, Edit, and Retrieve SSA Facilities Data Feature Requirement The contractor must develop, implement, and test a feature to all SSA’s GIS system to have the ability to access and retrieve information pertaining to SSA facilities nationwide. In order to facilitate accessing and retrieving information, the contractor shall:

· Provide documentation for GIS data dictionary standardization for SSA GIS users as defined by the Federal Geographic Data Committee (FGDC)

· Integrate SSA data map services GIS services with SSA Tririga platform for facilities management

· Develop way-finding system for SSA HQ and outlying buildings to integrate with SSA Tririga application. SSA shall have the right to manipulate all web applications developed by the contractor The contractor must submit changes to SSA’s GIS software to implement the Access, Edit, and Retrieve SSA Facilities Data feature within 90-days of receiving the Task Order

(f) Visualization Feature Requirements

The contractor shall provide the following to enhance visualization features of the system:

· Develop standardized SSA GIS viewers, and documentation for management of SSA ArcGIS deployments between SSA regions, central office for emerging technologies to include Microsoft, Google, Mozilla, and all HTML 5 compatible technologies.

· Browser functions requiring a new window must open a new tab when possible

· Developer must be capable of applying correct viewer Application Program Interface (API) for 2-D analytical platform and 3-D interface for Building Information Modeling (BIM) applications, Light Detection and Ranging (LIDAR) data, satellite imagery, and applicable GEO-referenced datasets available for import.

· The system must be capable of utilizing Federal Geographic Data Council (FGDC) and Open Geospatial Consortium (OGC) complaint datasets from numerous sources in ESRI MXD/MSD, Google KMZ/KML and 3rd party GIS source code

· Upload and retrieval Satellite and raster images in TIFF, GIFF, JPEG, PDF, BMP formats.

· Viewer functionality shall be consistent for all users to support web access and provide real time online information updates from other Federal Partners for man-made, natural threats and other information sharing missions

· Map viewer tools to include buffer and spatial queries with printing or PDF/Excel export results capabilities.

The contractor must submit changes to SSA’s GIS software to implement the Visualization feature within 90-days of receiving the Task Order

(g) Identify and Monitor Critical Resources and Infrastructure

The contractor must enhance the system to have the ability to alert key SSA personnel via messaging technology (email, automated phone message and text messaging) provided by SSA when the following occurs:

· Local power service provider substation interruptions

· Local telecommunications data service provider interruptions

· High speed telecommunications data service provider interruptions

· Severe Weather

· Commercial Imagery Providers:

· Geo-eye

· Digital Globe

· SPOT

· Make a recommendation for Geographic Search and Referencing utility or middleware compliant with agency IT architecture.

SSA considers key SSA personnel as any individual that should receive notification for any event listed above. Within 30-day of SSA requesting this feature, the COTR will provide to the contractor a spreadsheet containing a list of key SSA personnel, including information on when that key SSA personnel should receive an alert.

The contractor must submit changes to SSA’s GIS software to implement the Identify and Monitor Critical Resources/Infrastructure feature within 90-days of receiving the Task Order

(h) Connect to Federal Management Systems

The contractor must enhance the System to have the ability to connect to federal emergency management systems and provide the following functions:

· Connectivity to local county and statewide emergency management services via web messaging services, GEORSS, RSS messaging technologies.

· Provide RSS data feed from appropriate transportation data services system connections including accessible state/local/other Federal partner GIS enabled systems for data exchange where possible.

· Integration with Mission partners that provide post-event imagery and data services, such as DHS One-View, DHS-NOC COP, NGA – Intelink-U, and the USGS Eros datacenter.

In order to obtain access to federal emergency management information, SSA shall provide the contractor with access to the Homeland Security Infrastructure Program (HISP) Gold Database. In order to access this system, the contractor must sign a Data Use Agreement, which the Agency will provide to the contractor after contract award.

The contractor must submit changes to SSA’s GIS software to implement the Connect to Federal Management System feature within 90-days of receiving the Task Order

B-2.4 Functional Area II: System Operation and Maintenance

For each Contract Year, the agency anticipates to purchase 1-year of Systems Operation and Maintenance (O&M) support each contract year. As part of this support, the contractor must provide geospatial consulting services to ensure the implementation of industry best practices and utilization of software design models. The contractor shall bring an intimate knowledge of the ESRI, Bing, and Google suites of tools as the functional backbone of the current and potential future SSA Enterprise GIS and multiple years of lessons learned areas for improvement in design, stability, and performance.

As the team identifies items that require attention, the contractor must work with the COTR to determine the criticality of an issue with GIS system. SSA geospatial support and maintenance requires the contractor to be on-site, in some cases, within 2 hours of notification. The contractor must have personnel within a 75-mile radius to SSA headquarters location in Baltimore, MD.

The contractor must provide telephone support twenty-four hours a day, 365 days per week. SSA anticipates that the majority of work will occur during normal business hours; however, the contractor must perform outside normal business hours during Surge and Exercise support. The contractor must also perform during outside normal business hours in the case of significant or severe application impact. See the following definitions:

Normal Business Hours: Monday through Friday, between the hours of 8:00 a.m. to 5:00 p.m., local time, precluding Federal Holidays.

Outside Normal Business Hours: Monday through Friday, any time after 5:00 p.m. but before 8:00 a.m., local time, Federal Holidays, and weekends.

Federal Holidays: Days that the Government classified as a Federal Holiday and SSA suspends normal business operations. These days include:

New Years Day

Labor Day

Martin Luther King Day Columbus Day

Presidents' Day

Veterans' Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

The contractor must provide time-critical problem resolution and incident management with response and resolution times based on the application impact. The COTR or his authorized representative will provide the contractor with the application impact when it telephonically reports issues.

(1) Severe application impact, 2 hour on-site response, 24 hour resolution

(2) Significant application impact: 4 hour on-site response, 48 hour resolution

(3) Medium application impact: 24 hour on-site response, 5 day resolution

(4) Low application impact: 48 hour on-site response, 10 day resolution

The contractor must ensure the continuous and seamless integration of new technologies/capabilities including high-end storage, data sources and imagery into the existing SSA GIS Infrastructure supporting the SOCCS application. The contractor must provide the following:

· Update HSIP data in the GIS system when new datasets are available (SSA anticipates that small dataset changes receive updates quarterly, and new complete dataset updates annually based on HSIP SSA provided subscription)

· Quarterly Product Updates/Patches/O&M Support

· Deployment of new Server Licenses and Products (e.g. Google Earth Enterprise) software provided by SSA

· Deployment of ESRI Patches for ArcGIS Server and ArcSDE software provided by SSAOracle 11g Database Updates software provided by SSA

· Performance tuning utilizing load testing software to minimize bandwidth usage by at least 25% compared to the current SOCCS performance. SSA and contractor will benchmark current SOCCS performance to create a baseline for this task.

Integration Services

On-going integration efforts to support existing geospatial programs require the contractor to provide continued integration support services and O&M from development to production of contractor-provided software (or changes to software) and integrating that software (or changes) to production within SSA’s software environment. Therefore, the contractor must provide integration services on a firm-fixed price task order basis to enable other systems to leverage the SSA SOCCS application and Enterprise GIS Infrastructure. See Section 2.7, Testing and Acceptance, for details on the contractor’s role in Development, Validation, Integration, and Production of contractor-provided software updates, features, and issue resolution.

B-2.5 Functional Area III: Surge and Exercise Support

During emergency events (i.e. natural disasters, terrorist attacks, or any other contingency event) and training exercises, the COTR may require that the contractor provide two personnel onsite, 24 hours a day for not to exceed 72 hours per person, to provide coverage for the creation of geospatial products. The contractor must support the SSA lifecycle to share products within the SOCCS application or as web-services via the SSA GIS application, systems integration efforts, etc. The COTR will notify the contractor no less than 10 business days in advance for training exercises; however, the contractor must be on-site within 2 hours of notification from the COTR during an emergency event. The COTR will designate the onsite location for these disaster exercises/events at SSA Continuity of Operations (COOP) locations at SSA headquarters or SSA COOP site (Mt Weather, VA).

Any Task Order issued for this support will indicate the number of Surge and Exercise events covered. SSA will reimburse the contractor on a per event basis. The contractor it will receive reimbursement for Surge and Exercise support only when:

· Within the number of events authorized in the Task Order; or

· Directed in writing by the Contracting Officer, are at no additional cost to the Government.

Surge and Exercise Support tasks include:

· Production of geospatial data gathered during emergency events;

· Software development of tools for use during emergency events, as necessary.

The COTR will direct the contractor for which data to collect or tools to develop during the emergency event.

B-2.6 Travel

SSA anticipates that the contractor must travel during the course of performance at least 50 miles outside of SSA headquarters in Baltimore, MD. In Contract Year 1 and 2, the contractor should anticipate these travel requirements at least three times per contract year. For Contract Year 3, the contractor should anticipate these travel requirements at least six times per contract year. SSA anticipates travel will not exceed one-week in duration per occasion, with destinations including the Second Support Center in Durham, NC; and SSA Regional Offices located in Atlanta, GA and Dallas, TX. SSA will not reimburse the contractor for travel within these parameters. For travel outside of these parameters, SSA will authorize travel on a Task Order-basis as a firm-fixed price.

B.2.7 Testing and Acceptance After creating system enhancements or fixes under Functional Area 1, the contractor must conduct system testing prior to delivery to SSA to ensure the SSA GIS enterprise installation, configuration, and selected API user interfaces are defect free. The contractor must submit a project data architecture plan (i.e. and outline or map of how changes to the GIS software will impact the current SSA software environment), and present to SSA 30 days prior to delivery of software to ensure the project follows the standard SSA Windows Production Environment (WPE) life cycle: Development, Validation, Integration, and Production.

(a) Development Environment

The contractor must assist SSA personnel in the installation and configuration of software changes/features in SSA development environment. The contractor, with the assistance of SSA personnel, will conduct unit testing of the software. The contractor must assist SSA personnel in promoting the software from the Development Environment to the Validation Environment.

The contractor must develop and test applications on (and not provided to the contractor):

· Dell 2950 2.7 GHz 16GB RAM

· Dell R900 or R910 2.9 Quad Core 64-128 GB RAM*

* SSA IT Virtual Memory (VM) environment

(b) Validation Environment

SSA personnel will conduct validation of the system. SSA will create an issues log document to log all errors or outstanding issues with the contractor. The contractor and SSA will meet to discuss any issues upon the contractor’s request during this process. The Agency will conduct testing prior to deployment in the SSA integration environment. All testing will include the use of all tools/widgets /functions found in the SOCCS application, and must be load-tested with scenarios of 100 simultaneous users. The contractor must assist SSA personnel in deploying the software from the Validation Environment to the Integration Environment to demonstrate it successfully resolved the issue or implemented the feature.

Testing shall consist of demonstrating issue resolution or feature implementation without disruption of other features implement/issues resolved by the contractor and the following mandatory capabilities:

· The ability for SSA personnel to view all SSA building locations worldwide with applicable dataset features to identify office location from SSA DOORS (office location database provided to contractor) database.

· All users must be able to generate reports within the GIS application. An acceptable method of report generation would be exporting data to an Excel compatible file format.

· All users must be able to print from browser API.

· Install, configure and test GIS viewer application performance for optimum viewer performance benchmark (no more than 1.5 second image refresh rates) for multiple users and negative bandwidth performance issues.

· All layer dataset information must display accurate symbols and attribute data when selected by the user.

· SSA personnel will have the ability to connect external map server/WMS/data feeds for weather, receive statewide emergency management feeds, updates from the National Oceanic and Atmospheric Administration (NOAA), United States Geological Survey (USGS), Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Department of Transportation (DOT) and other sources as determined appropriate by SSA.

· Development of a comprehensive error log to document errors and fixes by user and specific activities causing the problem and the fix.

· Testing installation scripts for disaster recovery.

(c) Integration Environment

SSA personnel will conduct integration testing of the GIS enterprise application. Integration testing will consist of testing connectivity to SSA storage and backup devices, testing application performance, bandwidth utilization, network performance, and security testing. The contractor shall assist SSA personnel in promoting the software from the Integration Environment to the Production Environment.

(d) Production Environment

All software installations must be fully scripted for unattended installation and configurations in the WPE validation, integration, and production environments.

(e) Final Acceptance

Upon receipt of software or enhancements/corrects of software issues from the contractor, the COTR will have 30-days to inspect the contractor’s products for compliance with the contract requirements. The COTR will notify the contractor of the results of the inspection and accept or reject the software in writing. If SSA does not provide a written acceptance or rejection within the 30-day acceptance period from working prototype, SSA will unconditionally accept the software. Upon acceptance, the Contractor may invoice for work completed and accepted.

B-2.8 Documentation

The contractor must provide SSA with detailed application documentation of the GIS system development to address SOCCS workflow development, printable maps, export reporting queries, and viewer functionality. The contractor must provide the following documentation:

(a) Functional Requirements Document for Phased Development Activities The contractor must create a report utilizing User Backlog reports provided by the COTR or his/her designated alternate, in conjunction with software development methods based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. The contractor shall provide updates to existing functional requirements that shall:

· Document and confirm the contractor fully understands of SSA requirements for GIS implementation

· A technical meeting between SSA and the contractor to ensure the system operation on the current SSA IT environment

· Proposed changes to the current SSA IT environment for ArcGIS® server and client user for viewer functionality requirements to access GIS application

· Approved by the COTR prior to development The contractor must provide this report to the COTR

(b) Status Reports The contractor must provide status reports summarizing the progress of the work performed on an every other week basis to the COTR. The first report must document the work plans and project schedules discussed in the kick off meeting. Status reports must include all issues or features that the contractor is working to resolve or implement, respectively.

Minimum requirements for project status reports shall include the following:

· Report name and date

· Contracting Officer’s Technical Representative’s Name

· Accomplished project milestones;

· Approved development schedule (if identified in the Task Order)

· Work delayed and work planned for next period (if applicable)

· Issues or problems and suggested resolution(s) B-2.9 Deliverables

The contractor must provide the following deliverables:

Addendum C – Contract Clauses

C-1 FAR Clause 52.212-4, Contract Terms and Conditions—Commercial Items (Feb 2012)

In accordance with FAR 12.301 and 12.302, this contract incorporates FAR Clause 52.212-4 by reference via Block 27 of the SF 1449.

C-2 Addendum to FAR Clause 52.212-4, Contract Terms and Conditions—Commercial Items (Feb 2012)

· SSA supplemented Paragraph (g), Invoice, as follows:

C-2.1 AS 3201 – Invoice Submission and Payment Related Information (Dec 2011) The invoice shall include all elements of a proper invoice as defined in the invoice or payment clause used in this award and any other information required below or in any other contract clause. To assist the Government in making timely payments, include the Contractor’s Taxpayers Identification Number, Data Universal Numbering System number, contract, and the Order Number, if any, on each invoice.

Facsimile (Fax) communication is the preferred method of submission for invoices and public vouchers, because the invoice will be received directly into the SSA payment system. If the invoice cannot be faxed, submit it electronically via email, by regular mail, or by hand carrying it to the Office of Finance at the address below.

If submitting by fax, use any one of the following fax numbers:

410 965-8209

410 965-8251

410 965-8200

410 965-8216

410 966-5425

410 966-9940

410 965-3734

410 965-7533

If submitting electronically:

Submit the invoice either as an attachment to an email message, or within the message itself, to: OTAPS.DAPS.Invoices@ssa.gov.

If sent by mail, submit an original and three (3) copies of the invoice to:

Social Security Administration

Office of Finance

Post Office Box 47

Baltimore, Maryland 21235-0047

If hand carried, deliver to:

Social Security Administration

Office of Finance

Customer Service Help Desk

2-B-4 East Low Rise Building

6401 Security Boulevard

Baltimore, Maryland 21235-0047

The telephone number of the finance customer service help desk is (410) 965-0607.

The Government will make payment to the Contractor using the Electronic Funds Transfer (EFT) information contained in the Central Contractor Registration (CCR) database. In the event that the EFT information changes, the Contractor shall be responsible for providing the updated information to the CCR database. The EFT information submitted must be that of the Contractor unless there is an official Assignment of Claims on file with the Office of Finance.

Remittance information associated with EFT payments is available via the Internet Payment Platform (IPP) on the Department of Treasury’s Internet site at http://www.ipp.gov.

The Contractor may also direct payment inquiries to SSA's Office of Finance by:

· Using its Financial Interactive Voice Response System (FIVR). FIVR is an automated self-service telephone system available 24 hours a day that allows direct electronic access to administrative payment information using the telephone keypad. The Contractor can access FIVR by calling (410) 965-0607. The services available through FIVR are available through a Telecommunications Device for the Deaf (TDD) Line at 410-597-1395. Customer Service Representatives will be available to answer Offeror payment inquiries Monday - Friday, between 8 a.m. and 4:30 p.m., Eastern Time.

· By sending an email to payment.inquiries@ssa.gov, or visiting the internet site at http://www.socialsecurity.gov/Offeror/contact.htm. The Contractor can also access the IPP system through a link on this site.

C-3 52.212-5, Contract Terms and Conditions—Commercial Items (May 2012)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.222-50, Combating Trafficking in Persons (Feb 2009) (22 U.S.C. 7104(g)).

___Alternate I (Aug 2007) of 52.222-50 (22 U.S.C. 7104(g)).

(2) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Pub. L. 108-77, 108-78).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being…