Attachment 0003 - Quality Assurance Surveillance Plan.pdf

31 August 2020

QUALITY ASSURANCE SURVEILLANCE PLAN

For Maintenance of the

Flight Data Recorder (FDR) (6610-015-80-9437) and

Interconnecting Box (ICB) (5895-015-64-9012)

1.0. SCOPE: The purpose of this surveillance plan is to provide the Communications-Electronics Life Cycle Management Command (CECOM) Enterprise Soldier Aviation Directorate with the procedures necessary to monitor the performance of the Flight Data Recorder (FDR) (6610-015-80-9437) and Interconnecting Box (ICB) (5895-015-64-9012) spares Contract. It provides detailed methods for identifying, recording and reporting deficiencies observed in the program.

2.0. FUNCTIONS SURVEYED: The functions surveyed are Technical, Schedule, Management and Cost requirements of each of the task orders which are issued under the contract. Overall performance on a task order basis will be reviewed quarterly by the Contracting Officer Representative (COR).

3.0. PROCEDURES

3.1. INSPECTION: The work performed under this contract will be subjected to 100% inspection by the COR and DCMA QAR. The following paragraphs describe the inspection process for each of the general categories of technical, schedule, management and cost performance measured against the task orders. A performance assessment matrix is included as Appendix A of this QASP.

3.1.1. TECHNICAL: Technical performance will be evaluated on a real time basis and reviewed quarterly by the COR. The Government Furnished Equipment Repair Status Report will serve as the trigger for this quarterly review.

The technical elements monitored under this contract vary with each task order. Factors that may be evaluated and monitored are as follows:

- Acceptance

- Government Furnished Equipment Status Report – Content Completeness

The DCMA QAR will inspect 100% of the hardware that undergoes repair in accordance with section 3.5 of the PWS by reviewing the acceptance test documentation. The Government Furnished Equipment Status Report shall include scope of repair (i.e. parts replaced, labor performed), failure mode, repair time, and the cost for each unit repaired. The COR will review the Government Furnished Equipment Status Report to assess technical performance in accordance with the Performance Assessment Matrix (Appendix A).

Product Quality Deficiency Reports (PQDRs) are submitted by Army soldiers when a repaired item is found to be defective upon installation into the aircraft. The soldier will submit a SF-368 describing the failure, which will be forwarded to DCMA for investigation by the contractor. A PQDR is deemed valid if DCMA confirms that the contractor is at fault and the unit is under warranty. The contractor shall include a summary of all PQDR’s in the quarterly Repair Status Report (Government Furnished Equipment Repair Status Report) and shall not have any of the repaired items found defective as determined by a valid PQDR.

3.1.2. SCHEDULE: The contractor’s schedule performance is reviewed and evaluated by the COR on a task-by-task basis. Each quarter the COR shall review schedule elements of the Government Furnished Equipment Status Report to evaluate schedule performance.

The schedule elements monitored under this contract vary with each task order. Factors that may be evaluated and monitored are as follows:

- Repair Turn-Around Time

- Government Furnished Equipment Status Report – Schedule

The COR will review the Government Furnished Equipment Status Report to assess schedule performance in accordance with the Performance Assessment Matrix (Appendix A).

3.1.3. MANAGEMENT: The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s Quality Control Program (QCP) will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated COR. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QCP.

3.1.4. COST: All work performed under this contract is on a Firm Fixed Price basis. Cost evaluations or assessment are not applicable. Cost data reported in the Government Furnished Equipment Status Report may be used by the Government for cost evaluation purposes prior to subsequent contracts.

3.2. DOCUMENTS/REPORTING: The Contractor shall maintain a database of all items that are repaired including the turnaround time for each repair, total cost for each repair and an explanation for any extraordinary circumstances. The Government will use this for quarterly performance evaluation purposes.

The Contractor shall provide with each repair the parts that were replaced / repaired, test & inspect results (No Evidence of Failure or repair), and the time required to maintain the item (including test & inspect, if that was done solely for the item - NEOF).

A copy of the Government Furnished Equipment Repair Status Report shall be provided to the Contracting Officer. Issues and concerns that cannot be resolved at the working level or which impact on contractual requirements shall be reported to the Contracting Officer for resolution and contractual action.

3.3. CONTRACT MANPOWER REPORTING APPLICATION: The COR shall be responsible for validating that the contractor’s input into the Contract Manpower Reporting Application (CMRA) website at https://cmra.army.mil. The COR shall obtain a user name and password, and validate that the contractor has completely filled in required contractor information at the CMRA web site by November 30 of the first year of the contract and annually by November 30 thereafter for the duration of the contract, or sooner if the contract is closed out. The COR shall perform this validation during the month of November each year. The COR shall report the CMRA results in the November Monthly COR Report (due in December of each year) to the Contracting Officer each year.

4.0. OTHER DUTIES AS ASSIGNED: Special instructions for this contract are provided to the COR as follows: No additional special instructions.

5.0. RATINGS: Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome.

https://cmra.army.mil/

The following ratings shall be used:

EXCEPTIONAL: Performance significantly exceeds contract requirements to the Government’s benefit.

SATISFACTORY: Performance meets contractual requirements.

UNSATISFACTORY: Performance does not meet contractual requirements.

6.0. DOCUMENTING PERFORMANCE.

6.1. ACCEPTABLE PERFORMANCE: The Government shall document positive performance. A report template is attached as Appendix B. The COR shall document positive performance in the Contractor Performance Assessment Reporting System (CPARS) at http://www.cpars.csd.disa.mil/cparsmain.htm. Because this contract is firm fixed price, no monetary incentives will be utilized resulting from acceptable performance.

6.2. UNACCEPTABLE PERFORMANCE: The contractor’s performance shall be considered unacceptable when the contractor receives a rating of unsatisfactory from the COR’s evaluation of the quarterly Government Furnished Equipment Status Report or when a Contract Discrepancy Report (CDR) is submitted. When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative. A CDR template is attached to this QASP as Appendix C.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Unacceptable performance shall be documented in CPARS and any CDRs may become a part of the performance reports entered in CPARS.

7.0. FREQUENCY OF MEASUREMENT.

Frequency of Measurement.

a) During contract/order performance, the COR shall review the Government Furnished Equipment Status Report on a quarterly basis as specified in the MAS column of the Performance Standards Summary Matrix, and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

b) Frequency of Performance Assessment Meetings.

c) The COR shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

Prepared by:

______________________________________________ _____29November 2021__________ Zuhara Martell – Contracting Officer’s Representative Date http://www.cpars.csd.disa.mil/cparsmain.htm

APPENDIX A

Performance Assessment Matrix

PWS

TASK

Contract Task

TASK NAME PERFORMANCE STANDARD MINIMUM

ACCEPTABLE

STANDARD (MAS)

SURVEILLANCE

METHOD AND

ASSESSMENT

INCENTIVE

3.1.2.1 Repair Turn

Around Time

45 days from the receipt of task order for a quantity of 15 or less for each NSN and 30 days for each additional quantity of 10 for each NSN

Less than 5% late deliveries

100% inspection by

COR

Performance shall be reflected in CPARS; consideration for failure to meet MAS shall be assessed by the KO

3.8 Government

Furnished Equipment Status Report Schedule

Initial report shall be submitted 180 DAC and subsequent reports shall be submitted on a quarterly basis

Zero late deliveries of quarterly status report

100% inspection by

COR

Performance shall be reflected in CPARS; consideration for failure to meet MAS shall be assessed by the KO

3.8 Government

Furnished Equipment Status Report Content Completeness

Report shall include scope of repair, failure mode, repair time, and cost for each unit repaired.

Zero content omissions in quarterly status report

100% inspection by

COR

Performance shall be reflected in CPARS; consideration for failure to meet MAS shall be assessed by the KO

APPENDIX B

PERFORMANCE REPORT

1. Contract Number: Solicitation SPRBL1-21-Q-0033

2. Prepared by: (Name of COR): Zuhara Martell

3. Date and time of observation:

4. Observation:

The COR shall review all tasks in the performance assessment matrix (Appendix A in this QASP) on a quarterly basis to determine if the contractor has met the minimum acceptable standard of performance as specified in the MAS column of the Performance Standards Summary Matrix and shall then document the appropriate rating in CPARS.

Compliance Partially Met Compliance Met Compliance Exceeded

Signature – Date

APPENDIX C

CONTRACT DISCREPANCY REPORT (CDR)

A contract discrepancy report shall be submitted by the COR when the contractor receives a performance rating of unsatisfactory in a particular task (see Appendix A) for consecutive quarterly rating periods or if an unsatisfactory rating is received for more than one task during a single quarterly rating period. The COR may initiate a CDR anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.

1. Contract Number: <insert number>

2. To: (Contractor Task Manager or on-site representative) <insert name>

3. From: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. Discrepancy or Problem:

<Describe in detail. Identify any attachments.>

6. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Signature – Contracting Officer’s Representative Date

Received by:

Signature - Contractor Task Manager or on-site representative Date