SP7000-22-R-1006-0008 Attachment 1 - Revised Performance Work Statement.pdf

I. OVERVIEW

A. The Defense Logistics Agency (DLA) seeks to enter into Multiple Award Indefinite Delivery Indefinite Quantity (IDIQ) contracts with a total estimated maximum of up to $42.5 Million for the up to 60 month lease of A3 Multifunctional Devices (MFDs), accessories and office document devices (hereafter collectively referred to as “devices”) Outside the Contiguous United States (OCONUS), and limited to a 50 mile (81 kilometer) radius and within the same country (or countries) as listed on the delivery schedule. Specific details are found in sections II and III.

B. The services associated with the leased devices sought are delivery and installation (section IV), end-user training (section V), full service maintenance, including all consumable supplies (excluding paper)(section VI), relocation (section VII), technical refresh (section VIII), removal (section IX), reports (section X), network functionality (section XII), and network security (section XIII).

II. DEVICES AND CONFIGURATIONS

A. All devices shall meet the following requirements:

1. Devices shall be Trade Agreement Act (TAA) compliant and manufactured new (not rebuilt or remanufactured). New equipment shall be composed of first-hand manufactured material, improved material in the form of raw material, or materials generated from an original manufacturing process.

2. Simplex/duplex copying, printing, and scanning.

3. Include basic inline finishing functions which include stacking, collating, and multi-position stapling.

4. Automatic Document Feeder with a 30 page minimum capacity and duplexing.

5. Operate using at least 30% recycled 20 lb. paper.

6. Free-standing with casters/wheels (or cabinets provided as needed). No devices shall be configured for table-top use.

7. Copy resolution of at least 600 x 600 DPI.

8. Print resolution of at least 1,200 x 1,200 DPI.

9. Support current desktop and server operating systems.

10. A minimum of 1 Gigabyte of document management memory.

11. Print drivers shall be capable of Page Description Language (PDL) to support Adobe PS3 and PCL6.

12. Delivered with up-to-date software/firmware and drivers, with 32-bit and 64-bit architecture driver support. Provide all subsequent updates along with installation instructions to DLA. As an option, the Contractor shall install updates, in person (not remotely) while ensuring each device maintains all functionality from prior to the upgrade.

13. No external transformers shall be used as an exception. The contractor shall also identify the power plug part number required.

14. Equipped with an external surge protector to protect all electronic components. The external surge protector shall be provided in addition to any internal surge protectors. External surge protectors shall have a minimum five (5) year manufacturer’s warranty that covers:

a. Replacement of the surge protector if it fails, at no cost to the Government.

b. Repair or replacement of any device provided through this PWS damaged by a power surge when properly connected to the Contractor-provided surge protector.

15. Include a printed operator’s manual, in English, for each device.

16. Default to:

a. Automatically go into sleep mode after 20 minutes of inactivity

b. Automatically go into hibernation after an hour of inactivity.

c. Print duplex (2-sided).

d. Print in gray scale on both monochrome and color MFDs

e. “Draft” quality printing rather than “high” quality printing

f. Display all information in English.

B. In addition to all requirements in section II.A, all Volume Band 3 NIPR Color (VB-3NC) devices shall, as an option, include:

1. 2- and 3-hole punch

2. Booklet maker (without face trim) with saddle-stitching

3. Both 2- and 3- hole punch and booklet maker (without face trim) with saddle-stitching.

C. Devices shall meet the following security requirements:

1. Devices with hard drives (platter or solid state) shall have an encryption or overwrite Security Kit.

2. Only CLASSIFIED designated devices shall be placed on the Secret Internet Protocol Router Network (SIPRNet). All CLASSIFIED designated devices shall include an option for a removable hard drive. A removable hard drive is a hard drive the end-user may easily remove and reinsert into the device on a recurring basis. All devices with removable hard drives shall have a locking mechanism to secure the hard drive. Contractors shall indicate the devices that have a removable hard drive on the Installation Report (Appendix #1).

3. All Universal Serial Bus (USB) ports/memory card slots on the devices shall be disabled when delivered except: the printer port used to connect the device to a single computer; Common Access Card (CAC) readers; and any USB ports needed for servicing/maintaining equipment. Additionally, unused ports, protocols and services on each device shall be able to be enabled/disabled by the local IT administrator.

4. All devices shall have a secure scanning functionality that complies with Federal Information Processing Standard (FIPS) 140-2 or 140-3 encryption.

5. All Non-Classified Internet Protocol Router (NIPR) devices, volume bands 1-5, shall have analog fax only. Note: The analog fax function shall be configured to separate/isolate the fax controller from the network controller. SIPR devices shall NOT have fax capability.

6. All devices shall:

a. Have CAC/Personal Identity Verification (PIV) enablement in order to secure the device from unauthorized use and shall have a “Secure Print” feature that allows end-users to use authentication credentials (ex. ID, Login) and password identification (PIN) to release print jobs on the device.

b. Be capable of integration with print on-demand solution (e.g., equivalent to “Follow Me,” “Follow You,” “Push” or “Pull” printing) that shall allow end-users to release print output on any device on the network.

c. Have secure scanning functionality with routing and full integration to standard network infrastructure destinations, which include: Scan-to-Email, Scan-to-Folder, Scan-to-Network, Scan-to-Server and Scan-to-PC. Scanned documents shall be made available as a TIFF, JPEG and as a PDF file format. The default scan resolution shall be 300 x 300 DPI. The default scan output file type shall be PDF. Devices shall have Optical Character Recognition (OCR) in order to process and produce text-searchable documents to the scan destination. Note: Full integration does not mean scanning to proprietary back-end content, document or records management systems to support customized indexing or metadata requirements.

D. Contractors shall provide original equipment manufacturer (OEM) specification sheets, to include proposed configurations for each device, with proposal to the Contracting Officer.

III. REGIONS AND VOLUME BAND SPECIFICATIONS:

A. Regions and Power Requirements:

1. Region 1:

Germany (220V; socket “type F”)

Italy (220V; socket “type L”) United Kingdom (220V; socket “type G”) Portugal 220V (220V: socket “type F”) Belgium, Netherlands, and Luxembourg (BENELUX) (220V; socket “type E”)

2. Region 2:

Spain (110V; socket “type F”) Portugal 110V (110V; socket “type F”)

3. Region 3:

Romania (220V; socket “type F”)

Greece (220V; socket “type F”) Poland (220V; socket “type E”) Bulgaria (220V; socket “type F”)

4. Region 4:

Djibouti (220V; socket “type E”) Oman (220V; socket “type G”) Bahrain (220V; socket “type G”)

Kuwait (220V; socket “type G”)

B. In addition to the features/capabilities/configurations set forth in section II (outlined above), the Contractor shall provide all devices in accordance with the chart below:

Volume Band

NIPR

SIPR

Estimated Monthly

Impressions

Min. Speed

(PPM)

Paper Capacity

Mono Color Mono/Color

VB-1NM NIPR 5,000 N/A 25

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-1SM SIPR 5,000 N/A 25 One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-1NC NIPR 3,000 2,000 25 One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-1SC SIPR 3,000 2,000 25

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-2NM NIPR 10,000 N/A 35 One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-2SM SIPR 10,000 N/A 35 One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-2NC NIPR 5,000 5,000 35

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-2SC SIPR 5,000 5,000 35 One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-3NM NIPR 20,000 N/A 45

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] – 8.5” x 11” or 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-3SM SIPR 20,000 N/A 45

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] – 8.5” x 11” or 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-3NC NIPR 10,000 10,000 45

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] – 8.5” x 11” or 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-3SC SIPR 10,000 10,000 45

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] – 8.5” x 11” or 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17"

VB-4NM NIPR 35,000 N/A 50

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17" One (1) High Capacity Tray [2,000 Sheet Minimum] - 8.5 x 11"

VB-4SM SIPR 35,000 N/A 50

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17" One (1) High Capacity Tray [2,000 Sheet Minimum] - 8.5 x 11"

VB-4NC NIPR 20,000 15,000 50

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17" One (1) High Capacity Tray [2,000 Sheet Minimum] - 8.5 x 11"

VB-4SC SIPR 20,000 15,000 50

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17" One (1) High Capacity Tray [2,000 Sheet Minimum] - 8.5 x 11"

VB-5NM NIPR 70,000 N/A 60

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17" One (1) High Capacity Tray [2,000 Sheet Minimum] - 8.5 x 11"

VB-5SM SIPR 70,000 N/A 60

One (1) Bypass Tray [100 Sheet Minimum] - Up to 11" x 17" Two (2) Adjustable Paper Trays [500 Sheet Minimum/Tray] - Up to 11" x 17" One (1) High Capacity Tray [2,000 Sheet Minimum] - 8.5 x 11"

Optional Accessories/Services

23HP 2/3 Hole Punch for VB-3NC Devices Only BM Booklet Maker (without Face Trim) for VB-3NC Devices Only

RHD Removable Hard Drive for SIPR-Designated Devices

FSU Firmware/Software Updated by Contractor HD Replacement Hard Drive

DRX Device Relocation in Excess of Allocation

DR51 Device Relocation 51-150 Miles DR151 Device Relocation 151-250 Miles DR251 Device Relocation 251-350 Miles

DR351 Device Relocation 351 Miles and Greater

IV. DELIVERY AND INSTALLATION

A. Delivery and Installation of Ordered Devices:

1. Delivery and Installation of ordered devices shall be in accordance with (IAW) the timeframes outlined in the chart below:

Up to 100 45 days after receipt of order (ARO)

101‐500 60 days ARO

More than 500 90 day ARO

2. Installation shall be defined as device is fully operational as ordered, to include network connectivity and scanning, if required. The Contractor shall provide onsite technical and system analyst support and appropriate digital cards/products to successfully connect devices to DLA customers’ networks.

3. Upon completion of device delivery, the Contractor shall obtain customer signature and date on each bill of lading (BOL) or packing slip, and provide this proof of delivery to the designated DLA POC within ten (10) business days after delivery. The Contractor shall also provide the Installation Report (Appendix #1) or a modified delivery schedule with serial numbers added to the designated COR within ten (10) business days after delivery and installation have been completed.

4. If a device cannot be delivered and installed within the delivery time that is given, the Contractor shall notify the issuing Contracting Officer as soon as the delay is realized, of the expected delivery date for the ordered device(s).

5. Regardless of installation date, all devices, including replacement devices, shall maintain a co-terminus Period of Performance (PoP).

6. Upon installation, the Contractor shall affix on each device a sticker with the following information:

manufacturer’s name, model number, device serial number and toll-free telephone number(s) to place service maintenance calls and order consumable supplies. Additionally, the Contractor shall add the PoP end date to the DLA EMS sticker and affix on device. (DLA shall provide the DLA EMS stickers.)

7. The Contractor shall provide English-speaking personnel at the toll-free number(s) provided.

B. Options to Order Additional Quantities of Devices:

1. As options, the Contractor shall, at the same unit price, provide up to twenty percent (20%) more co-terminus leased devices than set forth at each CLIN of a delivery order; provided that DLA exercises and issues its options, if at all, prior to the end of the 24th month following the effective date of that original delivery order.

V. TRAINING

A. The Contractor shall provide either on-site training or online training, in English, as specified in the order, to end-users.

B. The Contractor shall coordinate directly with each command’s POC listed on the order to establish the training schedule.

C. Training shall include the following:

1. How to operate the basic function keys of the device.

2. How to operate special features including duplexing, enlargements, reductions, and multiple job queues.

3. Diagnosis and resolution of basic device malfunctions, including paper jams.

4. Location and procedures for installing consumables such as paper, toner, staples, etc.

D. For on-site training, the Contractor shall submit a Summary of On-Site Training Report (Microsoft Excel format), listing device serial number, personnel trained and date training was completed, to the designated COR within five (5) business days of training completion. Initial invoice payment shall not be released until this report is received.

E. For online training, the Contractor shall submit a Summary of Online Training Report (Microsoft Excel format), listing device serial number, personnel trained, email addresses training link was sent and date training link was sent, to the designated COR within five (5) business days of email to personnel.

Initial invoice payment shall not be released until this report is received.

F. In addition to either on-site or online training, the Contractor shall provide a quick reference desk guide (single sheet, 8.5” x 11” paper size, laminated, full color and able to be easily stowed away with the device). The contractor shall also provide a CD-ROM/DVD and/or web-based training (URL printed on a sticker to be placed on the front of the device) to serve as follow-up training.

VI. MAINTENANCE

A. Service

1. The Contractor shall maintain each device at a minimum 95% monthly available rate. Maintaining the devices includes:

a. Preventive maintenance

b. Service calls

c. Repairs

d. Troubleshooting

e. Connectivity

f. All associated labor and travel

2. If a malfunction cannot be corrected during the initial service call, the Contractor shall resolve all issues no later than ten (10) calendar days from date of initial service call.

3. The Contractor shall provide English speaking service technician support Monday through Friday from 8:00 a.m. – 4:30 p.m. local time, with the exception of Federal holidays.

4. Service for Non‐Remote Areas: Non-Remote Areas are defined as service locations being within a fifty (50) mile radius commute of a metropolitan area, which for the purpose of this PWS is defined as a statistical area with a population of 50,000 persons and above. For service in non-remote areas:

copying, scanning or faxing) is non-operational. A telephone call (unless it results in solving the problem) shall not be deemed an acceptable service response. The service technician shall call the end-user within an hour to discuss the service problem and time of arrival. It is estimated that 10% of service calls shall be classified as “work stoppage” across the total device population on a yearly basis.

(printing, copying, scanning or faxing) is degraded. A telephone call (unless it results in solving the problem) shall not be deemed an acceptable service response. The service technician shall call the end-user within an hour to discuss the service problem and time of arrival.

5. Service for Remote Areas: Remote Areas are defined as service locations being beyond a fifty

(50) mile radius commute of a metropolitan area. For service in remote areas:

acceptable service response. The service technician shall call the end-user within an hour to discuss the service problem and time of arrival. It is estimated that 10% of service calls shall be classified as “work stoppage” across the total device population on a yearly basis.

deemed an acceptable service response. The service technician shall call the end-user within an hour to discuss the service problem and time of arrival.

6. In the case of devices cleared for CLASSIFIED material, the Contractor’s repair technicians shall have a Department of Defense (DOD) security clearance equal to or higher than the classification of the device and be able to provide verification when requested.

7. The Contractor shall be responsible for all damages due to normal wear and tear and loss or damage caused by the Contractor or its agents.

8. If a device is determined to be non-repairable, to include damaged devices, the Contractor shall inform the designated COR within two (2) business days of making this determination. The Contractor shall deliver and install a comparable replacement device within fifteen (15) calendar days from written notification from the Contracting Officer.

B. Consumable Supplies

1. The Contractor shall provide all consumable supplies (including staples) necessary for the operation of the devices. Paper is excluded as a consumable supply.

2. The Contractor shall deliver all required consumable supplies to the designated locations listed on the delivery schedule identified on the order, within three (3) business days after receipt of a request for supplies.

VII. DEVICE RELOCATION

A. For device relocations, the Contractor shall:

1. Provide device relocation services, within a 50-mile radius, for 100% of the total number of devices awarded under each order, for each year of the specified period of performance. (For example, if there are 100 devices awarded under any given order, the Contractor shall provide relocations for up to 100 devices per year. This could be relocating the same device 100 times, relocating 100 different devices one time each or any other combination thereof each year.) The device relocations shall not require rigging or special handling. Devices shall not be relocated without written approval from the designated COR and shall be completed within thirty (30) calendar days after receipt of the written request.

2. Provide relocation services for device moves that exceed the total awarded number of devices under each order. These excess device relocations shall be available as a separate option.

3. Provide relocation services for device moves that are outside of the 50-mile radius outlined in the chart below: These device relocations shall be available as a separate option.

4. Include the following: Breakdown and packing of equipment, shipping, uncrating, re-installation and end-user training.

5. Be responsible for any and all repairs that may be required following any relocation performed.

6. Upon completion, obtain customer signature on the Removal/Relocation Report contained within Appendix #2 and the MFD Hard Drive Removal Record (Appendix #3) if applicable.

VIII. TECHNICAL REFRESH

A. In the event the Contractor is no longer able to provide the products proposed, the Contractor may, only after written approval by the Contracting Officer, remove the products from the contract and provide replacement products which shall meet or exceed the Volume Band requirements as listed in this PWS, at the contract price.

1. Replacement devices shall be newer technology than the models they are replacing. If the Contractor submits new models for testing, the devices shall be “in production” and not near “end of life.”

2. Prior to delivery, if replacement devices have not been previously tested by DLA, they shall be tested as outlined in section XIV.

3. OEM specification sheets shall also be included with technical refreshes.

IX. DEVICE REMOVAL

A. For device removal, the Contractor shall:

1. Remove all devices and associated supplies within thirty (30) calendar days of contract expiration or receipt of a modification signed by the Contracting Officer.

2. Notify the issuing Contracting Officer as soon as any delay in device removal is realized.

3. Prior to device removal, remove all hard drives and surrender them to DLA (or its assignee). Upon completion of the hard drive removal, the Contractor shall obtain the required signatures on both the Removal/Relocation Report (Appendix #2) and the MFD Hard Drive Removal Record (Appendix

4. The Government reserves the right to withhold final payment if all devices are not removed from the premises within thirty (30) calendar days of contract expiration or termination.

5. Be subject to payment of all disposal fees incurred by the Government for any devices not removed within thirty (30) calendar days of termination or expiration. After this time period, the devices will be considered abandoned.

X. REPORTS

A. The Contractor shall provide the following reports:

1. Installation Report, as referenced in section IV.A.3.

2. Summary of On-Site Training Report, as referenced in section V.D and/or Summary of Online Training Report, as referenced in section V.E.

151–250 251–350

More than 350

3. Device Listing Report (Microsoft Excel format) shall be submitted via Wide Area Work Flow (WAWF) to the COR with the monthly invoice. The report shall contain an accurate listing of all devices under contract (model, serial number, location).

4. Removal/Relocation Report, as applicable, as referenced in sections VII.A.6 and IX.A.3.

B. Upon request, the Contractor shall provide the following reports within five (5) business days, at no cost to the Government:

1. Usage Report (Appendix #4) shall be submitted to the COR.

2. Response Time Report shall be submitted to the COR and the Contracting Officer. This report shall identify the technician’s response time, defined as the time between when the service call is placed and when the technician arrives onsite to repair the equipment. If the issue is able to be resolved on the phone, the response time shall be defined as the time the service call was placed and when the issue was resolved over the phone.

3. Device Downtime Report shall be submitted to the COR. This report shall identify the time the equipment was inoperable/non-functional. Downtime is defined as the time the service call is placed notifying the Contractor’s representative that the equipment is inoperable/non-functional or when the technician begins service on the equipment if the device is operable/functional upon arrival. In addition, the report shall include information relative to the frequency of service calls, production volume between service calls, types of repairs, as well as parts required.

4. Device Uptime Report shall be submitted to the COR and the Contracting Officer. This report shall identify the time the equipment was operable and available and will be used to verify the required minimum 95% monthly available rate, as outlined in section VI.A.1.

XI. INVOICING

A. All invoices shall be submitted with the Device Listing Report via Wide Area Work Flow (WAWF) and shall be submitted in United States Dollars. The following website provides additional information regarding WAWF including information for “vendors getting started” with the system:

https://wawf.eb.mil/xhtml/unauth/help/help.xhtml.

B. For devices that are relocated or removed, invoices shall include the Removal/Relocation Report

(Appendix #2) and the Hard Drive Removal Record (Appendix #3) and the BOL. Invoices submitted without the applicable reports shall not be paid.

XII. NETWORK FUNCTIONALITY

B. The Contractor shall provide devices that shall operate on and coexist on a network supporting all of the following:

1. Internet Protocol Version 4 (IPv4),

2. Internet Protocol Version 6 (IPv6),

3. A hybrid of IPv4 and IPv6.

C. Support shall be provided for network configurations based on agency hardware/software.

XIII. NETWORK SECURITY

A. The Contractor shall provide devices that can be configured to comply with the current Defense Information Systems Agency (DISA) Security Technical Implementation Guide (STIG) titled Multifunction Device and Network Printer STIG (latest version and release), available at:

https://cyber.mil/. Any known deficiencies shall be identified to DLA prior to the Certification and Accreditation testing phase for evaluation of acceptance.

B. All devices shall support Simple Network Management Protocol (SNMP) version 3 (v3). Versions 1 and 2 (SNMPv1/SNMPv2) shall be disabled.

C. All hard drives that are put into service within Federal agencies shall remain in their custody. In the instance where a device is removed by the Contractor, all hard drives, whether internal, external, or otherwise, shall remain in possession of the Government and not be removed with the device.

D. Contractors shall monitor industry standard vulnerability sites (e.g. http://nvd.nist.gov/, https://www.us-cert.gov/ncas/alerts, http://oval.mitre.org/) and take appropriate actions if their equipment is subject to a known vulnerability. When vulnerabilities are identified by the Contractor, DLA or its customers, the Contractor shall provide remediation for distribution to all installed equipment in accordance with USCYBERCOM TASKORD regulations unless a different time period is directed by USCYBERCOM via DLA. The TASKORD is For Official Use Only. The following is authorized to be quoted from the TASKORD for reference:

1. Assured Compliance Assessment Solution (ACAS) assigns severity scores of critical, high, medium and low to plug-in findings.

a. Critical findings reflect discovery of a common vulnerability and exposure (CVE) that poses significant risk to the confidentiality, integrity, and availability of DODIN Networks. Actions to mitigate or remediate critical vulnerabilities shall be initiated upon discover with the goal of mitigation/remediation within seven (7) calendar days.

b. Findings with a severity score of high shall be addressed in the same manner as vulnerabilities addressed via Information Assurance Vulnerability Alert (IAVA) directives and mitigated or remediated within twenty-one (21) calendar days of discovery.

c. Findings with severity scores of medium and low shall be addressed in accordance with local Approving Official (AO), Information System Security Manager (ISSM), or Information System Security Officer (ISSO) guidance until further notice.

d. In all instances, DOD components shall consider exposure to threat, mission impact, sensitivity of data, and current mitigating security controls when prioritizing implementation of fix actions.

E. In the event remediation cannot be achieved within the mandated timeline, the Contractor shall provide a Plan of Action and Milestones and receive approval thereof by the Customer’s agency Authorizing Official or designee for risk acceptance.

F. All devices shall be International Organization for Standardization (ISO)/International Electrotechnical Commission (IEC) 15408 (Common Criteria) certified IAW CNSSP-11 using the National Information Assurance Partnership (NIAP) approved criteria or equivalent.

1. A device shall be acceptable if it is included on either the NIAP CCEVS Product Compliant List (https://www.niap-ccevs.org/Product/) or Common Criteria Portal Certified Products list (http://www.commoncriteriaportal.org/products/).

2. All devices shall have current ISO/IEC 15408 certification and recertification, if applicable, before the Contractor can schedule lab time. See section XIV. Guidance for Common Criteria Maintenance and Reevaluation is available at: https://www.niap-ccevs.org/documents_and_guidance/ccevs/ scheme-pub-6.pdf

G. All devices shall be capable of obtaining accreditation through the Risk Management Framework (RMF) for DOD Information Technology (IT). As part of this, the Contractor agrees to provide all requested information and work in good faith with DLA so the DLA customers can expeditiously obtain RMF accreditation prior to device delivery and installation. The Contractor shall also provide devices for vulnerability and STIG testing to DLA or customer’s site. The Contractor further agrees that if the proposed device(s) does not obtain RMF accreditation, the contractor shall remove the device(s).

Information regarding RMF is found in Risk Management Framework (RMF) for DOD Information Technology (IT) Instruction 8510.1 dated 12 March 2014:

http://www.dtic.mil/whs/directives/corres/pdf/851001_2014.pdf. In order to maintain RMF and STIG compliance, devices are required to have the most up-to-date firmware, out outlined in section

II.A.11.

H. For all unclassified devices: The Contractor shall supply a SMARTCARD Public Key Infrastructure (PKI) Solution which is compliant with DODI 8520.03 and NIST FIPS 201 (PIV) standards. The contractor shall provide card readers that shall read and process all approved CAC and PIV cards. The Contractor shall maintain compliance with DOD-wide SMARTCARD and DOD PKI standards, and support all approved physical cards during the full lease period.

I. For all classified devices: The contractor shall provide a SMARTCARD PKI Solution with SIPRNet token capability, which is compliant with DOD requirements for PK-enabling and interoperability as set forth in DODI 8520.02. The Contractor shall provide card readers that shall read and process all approved SIPRNet token cards. The Contractor shall provide device support systems that incorporate the use of PKI for encryption of information in transit or at rest. The Contractor shall provide devices that are compatible with 3.3 volt SafeNet SC650 token and that are compatible with the 90Meter Middleware solution for CAC, known as CAC Smart Card Manager-90. The Contractor shall maintain compliance with DOD wide SIPR and DOD PKI standards, and support all approved physical cards and firmware during the full lease period. For current DODI instructions go to:

http://www.dtic.mil/whs/directives/corres/ins1.html.

J. For all devices, the Contractor shall ensure that CAC/SIPR token authentication is available for scanning, printing and copying and shall be:

1. Capable of digitally signing emails using the senders DOD PKI Certificate(s).

2. Capable of encrypting emails using the receivers DOD PKI Certificate(s).

3. Capable of scan to file on networked devices.

4. In compliance with Homeland Security Presidential Directive-12 (HSOP-12).

K. The Contractor shall produce certificates of compliance, if requested.

XIV. TESTING

A. Unless previously tested and approved by DLA, all devices proposed in response to the contract shall be tested for compliance with Network Security as defined in section XIII after award.

B. The estimated time for testing is twenty (20) business days. Testing and approval shall be performed by the DLA Information Operations EMS Division in conjunction with the Contractor’s assistance. The Contractor shall provide onsite engineering assistance and other support necessary to configure, setup, and test the equipment as needed.

1. DLA has agreements with our DOD customers to test devices to meet DOD RMF and STIG Compliance. If all devices pass the preliminary testing process, DLA shall submit a compliance memorandum to the Contractor informing them that the devices have passed the preliminary testing process. In some cases, prior to being added to the DLA customer’s network, additional certification procedures and testing shall be required prior to risk acceptance. If required by DLA, the Contractor shall deliver test devices to the DLA customer prior to proceeding with installation.

DLA shall exercise due diligence to assist with technical mitigation and resolve any questions and/or concerns raised by that agency during the testing review process.

2. For devices ordered to be installed on Navy networks, the Contractor shall provide networked equipment that shall be tested to operate Outside the Contiguous United States (OCONUS) Navy Enterprise Network (ONE-Net) for the "printer, scanner and fax" functions. This equipment shall be accredited to operate and added to the ONE-Net Approved Products List (APL) prior to the delivery of devices. The ONE-Net approval process requires an additional one hundred thirty (130) days.

3. If the devices do not pass any of the testing procedures for any reason, DLA shall not proceed with installation of said devices at the customer locations and DLA shall terminate the contract.

C. A device shall not be tested if it cannot be assigned to one of the Volume Bands as outlined in section

III.

D. The devices shall be delivered with all required accessories, software, firmware, etc. Output paper handling accessories are not tested and shall not be delivered to the lab.

E. Approved devices previously submitted to DLA for testing are not required to be re-tested.

F. The Contractor shall deliver the devices for each Volume Band series to DLA Information Operations J67E located at 430 Mifflin Avenue, Building 430, New Cumberland, PA 17070, for testing, at no cost to the government. Delivery coordination shall take place within five (5) business days of contract award. The MFD Configuration Manager can be reached at (717) 770-4060.

G. The Contractor shall resolve non-compliance issues as quickly as possible. If the issues cannot be resolved within fourteen (14) calendar days, the test shall be suspended. After the non-compliance issues are resolved by the Contractor, the suspended session shall be scheduled when lab time is next available. If requested by DLA, the Contractor shall remove their devices from the lab to avoid delaying the next scheduled test.

H. For all devices tested and placed on the DLA contract, the Contractor shall collaborate with the COR to develop the testing results package. The Contractor shall develop the device Implementation Guide.

The Implementation Guide shall provide step-by-step instructions and screenshots to configure the devices in accordance with the testing results. Government acceptance of the Implementation Guide is at the discretion of the DLA EMS Division.

I. The security requirements set forth in this PWS are minimum device specifications and have been identified as the basic requirements common across Government agencies. These are the minimum security requirements applicable to all devices awarded under this contract. Each ordering activity may have its own hardware/software acceptance processes. All devices shall be subject to ordering activity hardware/software evaluation processes at the order level. If the device fails a security evaluation, the Contractor may select a different technology or mitigate the failed controls to fulfill this requirement.

The Contractor shall be available to meet with the information technology (IT) and security personnel at a mutually convenient time during the evaluation process, and shall identify a mutually acceptable solution. The Contractor shall provide the necessary equipment or expertise to complete security testing and integration into the existing environment. At the order level, the customer agency may require the Contractor to ship devices to a specific location for testing at time of order award.

J. If, during the life of the contract, a requirement in section XII and XIII is changed, updated or revised, the Contractor shall comply with the most current version of the requirement.

K. The Contractor shall remove all hardware from the DLA test lab within fourteen (14) calendar days upon notification of test completion.

XV. SUPPLY CHAIN RISK MANAGEMENT

A. As part of its proposal, the Contractor shall provide written documentation demonstrating how the integrity and security of all equipment, components thereof, repair parts and consumables it will provide and/or use in performing this contract will meet the standards set forth in National Institute of Standards and Technology (NIST) Special Publication 800-161. This documentation shall clearly demonstrate how the Contractor is taking effective measures to mitigate the risks of foreign intelligence services, terrorist groups, or others from inserting unwanted functionality into the supplies and/or services DLA receives through this contract. Additionally, this documentation shall provide specific details of what—

1. Policies the Contractor has in place to prevent both (a) the use of counterfeit or altered equipment, components thereof, consumables and parts and (b) their introduction into the Contractor’s supply chain;

2. Security procedures the Contractor uses to track the chain of custody of equipment, components thereof, consumables and parts, to include while this material is in storage and in transit; and

3. Steps the Contractor takes to ensure the integrity and authenticity of equipment, components thereof, repair parts and consumables to prevent tampering so they will perform according to specifications without additional unwanted functionality.

B. The Contractor shall continuously meet the standards of NIST Special Publication 800-161 while taking effective measures to mitigate the risks of foreign intelligence services, terrorist groups, or others from inserting unwanted functionality into the supplies and/or services provided through this contract.

Upon request, the Contractor shall provide written documentation meeting all requirements set forth in part A, above.

XVI. ENTERPRISE MANAGEMENT TOOL

A. The Contractor shall provide an Enterprise Management Tool that manages devices. The management/ monitoring software tool shall reside within the customers’ network in order to monitor, manage and generate usage to facilitate continued fleet optimization reports.

B. The Enterprise Management Tool shall use SNMP V3. The management tool shall monitor meter reads, volume, usage, supply levels, and issue notifications/alerts about device status. The notifications/alerts shall notify designated personnel when to order consumables and request maintenance/repair services.

XVII. INSTALLATION SECURITY REQUIREMENTS

A. The Contractor shall comply with all rules and regulations to obtain Government installation access in order to meet all response times identified within the PWS.

B. The Contractor shall comply with Government base access requirements as set forth in the base/ command regulations.

C. The Contractor shall be responsible for any and all fees associated with the application process and/or enrollment to access any installation or facility.

D. In the case of devices cleared for CLASSIFIED material, the contractor’s foreign-national technicians shall be escorted by government personnel and shall be able to produce proper identification/ credentials when requested.

XVIII. GENERAL CONDITIONS

A. The Contractor shall assign a single point of contact (POC) to coordinate with the Contracting Officer in all aspects of this contract within 3 business days of receipt of the order. The Contractor shall provide its assigned POC’s name, title, business address, phone number and email address to the Contracting Officer.

B. The Contractor shall comply with the Health Insurance Portability and Accountability Act (HIPAA) when installing devices at Government medical sites.

C. The Contractor shall comply with the Section 508 accessibility requirements. By submission of its offer, the Contractor affirms that its Electronic Information Technology (EIT) supplies and services are accessible as outlined in the law, the standard, and FAR Subpart 39.2. The Contractor shall submit their completed Voluntary Product Accessible Template (VPAT®) or the provided VPAT document (Appendix #5) with their proposal.

XIX. APPENDICES

A. Appendix #1: Installation Report

B. Appendix #2: Removal/Relocation Report

C. Appendix #3: Hard Drive Removal Record

D. Appendix #4: Usage Report E. Appendix #5: VPAT® Template

Appendix #1 INSTALLATION REPORT

Activity Name Customer Address

Customer POC Phone # Customer POC Email

Contract #

CLIN#

Manufacturer

Model #

Serial #

Install

Date

Building

Number

Floor Number/ Room Number

Continue on the back, if needed. Note: A Delivery Schedule or Spreadsheet can be used as an attachment to this install report.

Customer Accepting Receipt of Device (Print): Customer Signature

CLIN#

Manufacturer

Model #

Serial #

Install

Date Building Number

Floor Number/ Room Number

(Page 2 – Appendix #1)

Appendix #2 REMOVAL/RELOCATION REPORT

Activity Name Customer Address

Customer POC Phone # Customer POC Email

Contract #

CLIN# Manufacturer Model # Serial # Date Building# / Floor # / Room #

Continue on the back, if needed. Note: A Delivery Schedule or Spreadsheet can be used as an attachment to this install report.

*HARD DRIVE REMOVAL (SIGNATURES REQUIRED)*

Customer Approving Removal of Device (Print Name):

Customer Signature

Information Assurance Manager (IT) Receipt of HD (Print

Name):

Information Assurance Manager (IT)

Signature

Contractor Technician (Print Name): Technician Signature

CLIN# Manufacturer Model # Serial # Date Building# / Floor # / Room #

(Page 2 - Appendix #2)

Appendix #3 Equipment Management Solutions Hard Drive Removal Record

Form log number

FY ‐ SEQ#

DLADCSVC ‐ ‐

Contract number

Customer (Agency/Command)

Drive manufacturer and model

Hard drive serial number

MFD serial number

Date removed

Printed name of technician removing hard drive

Signature of technician removing hard drive

Drive classification ☐ Classified (up to Secret) ☐ Unclassified (CUI)

Hard drive disposition

☐ Retained by customer ☐ Shipped to DLA Information Operations ☐ Shipped to NSA

Printed name of EMS Division representative accepting drive for DLA Information Operations or customer accepting drive

Signature of EMS Division representative accepting drive for DLA information Operations or customer accepting drive

Printed name/title of person sanitizing hard drive

Signature of person sanitizing hard drive

Date destroyed

Printed name/title verification after Degaussing and Crushing

Signature for verification after degaussing and crushing

Degausser/crusher location ☐ DSI HD‐1T (Phil) ☐ EM/Garner Model TS‐1 (NOR)

☐ SEM Model 0101(Phil) ☐ SEM Model 0101(NOR)

Post‐Sanitization destination (recycling center)

Contact phone number to degausser operator and verification personnel

Appendix #4 USAGE REPORT

Monochrome Color

Contract

Model Serial #

Install Date

MM/DD/YYYY

Beginning

Meter

Ending

Meter Usage

Beginning

Meter

Ending

Meter Usage

Was Meter

Read

Estimated?

YES/NO

Appendix #5

[Company] Accessibility Conformance Report

(Based on VPAT® Version 2.4)

Name of Product/Version:

Report Date:

Product Description:

Contact Information:

Notes:

Evaluation Methods Used:

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Level AA (Yes / No ) Level AAA (Yes / No )

Web Content Accessibility Guidelines 2.1 Level A (Yes / No ) Level AA (Yes / No )

Level AAA (Yes / No ) Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018

(Yes / No )

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, - V3.1.1 (2019-11)

(Yes / No )

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.

2.0 Level AAA.

Revised Section 508 Report Notes:

Chapter 3: Functional Performance Criteria (FPC) Notes:

Criteria Conformance Level Remarks and Explanations

302.1 Without Vision.

Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

302.2 With Limited Vision.

Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited vision.

302.3 Without Perception of Color. Where a visual mode of operation is provided, ICT shall provide at least one visual mode of operation that does not require user perception of color.

302.4 Without Hearing.

Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that does not require user hearing.

302.5 With Limited Hearing.

Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited hearing.

302.6 Without Speech.

Where speech is used for input, control, or operation, ICT shall provide at least one mode of operation that does not require user speech.

302.7 With Limited Manipulation. Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that does not require fine motor control or simultaneous manual operations.

302.8 With Limited Reach and Strength.

Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

302.8 With Limited Reach and Strength.

Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

302.9 With Limited Language, Cognitive, and Learning Abilities. ICT shall provide features making its use by individuals with limited cognitive, language, and learning abilities simpler and easier.

Chapter 4: Hardware

Criteria Conformance Level Remarks and Explanations

402.1 General. (Closed Functionality )

ICT with closed functionality shall be operable without requiring the user to attach or install assistive technology other than personal headsets or other audio couplers, and shall conform to 402.

Heading cell – no response required Heading cell – no response required

402.2.1 Information Displayed On-Screen.

Speech output shall be provided for all information displayed on-screen.

402.2.2 Transactional Outputs.

Where transactional outputs are provided, the speech output shall audibly provide all information necessary to verify a transaction.

402.2.3 Speech Delivery Type and Coordination.

Speech output shall be delivered through a mechanism that is readily available to all users, including, but not limited to, an industry standard

Criteria Conformance Level Remarks and Explanations connector or a telephone handset. Speech shall be recorded or digitized human, or synthesized. Speech output shall be coordinated with information displayed on the screen.

402.2.4 User Control.

Speech output for any single function shall be automatically interrupted when a transaction is selected. Speech output shall be capable of being repeated and paused.

402.2.5 Braille Instructions.

Where speech output is required by 402.2, braille instructions for initiating the speech mode of operation shall be provided. Braille shall be contracted and shall conform to 36 CFR part 1191, Appendix D, Section 703.3.1.

402.3.1 Private Listening.

Where ICT provides private listening, it shall provide a mode of operation for controlling the volume.