SOW.doc

DLA Document Services Oklahoma City Office Group

3420 D Avenue, Bldg 1, Door 1 Tinker AFB, OK 73145-9186 KOFAX Full Service Maintenance at Tinker Statement of Work

RFQ Number:

1.0 INTRODUCTION:

The DLA Document Services Tinker AFB requests quotes for maintenance on a KOFAX Software System used to accomplish conversation of hardcopy input or digital input to various output requirements. This system will be used in the Oklahoma City Office Group.

2.0 SCOPE:

Provide software maintenance on a KOFAX software system to accomplish conversation of hardcopy input or digital input to various output requirements to support many customer requirements.

2.1 Quantity

Twelve (12) months contract for maintenance on KOFAX Software System for DLA Document Services.

2.2 Locations

DLA Document Services Oklahoma City, Bldg. 1, Door 5, Oklahoma City, OK, 73145-9186.

DLA Document Services Oklahoma City (SA7036/0E01)

3.0 REQUIREMENTS:

Updates delivered via service packs, which include fixes to product usage issues; and upgrades delivered via minor and major releases. KOFAX is required to operate in DOD/DLA/DLA Document Services IA environment.

Vendor must be a certified and authorized KOFAX software provider and provide software support for install and trouble shooting.

3.1 MAINTENANCE:

As part of the quoted price, the bidder will provide means to call in telephone support to assist with install or troubleshoot patch and or upgrade.

3.2 SUPPLIES:

As part of the quoted price, the bidder will provide all updates delivered via service packs, which include fixes to product usage issues; and upgrades delivered via minor and major releases.

4.0 FACTORS FOR BASIS OF AWARD:

The Government intends to award one vendor.

Bidders should provide quotes for a maintenance contract.

The contracting officer intends to make award without discussions.

Award will be made to the firm representing (1) lowest cost then (2) technically acceptable. Vendor must be a certified and authorized KOFAX software provider and provide software support for install and trouble shooting. The offers will be reviewed and ranked by technically acceptable first, then low cost which is defined as meeting the minimum requirements outlined in the RFQ.

5.0 GOVERNMENT POINTS OF CONTACT:

Name:

Mr. Brian Taton, IT Officer Organization:

DLA Document Services, OKC OG Address:

3420 D Ave, Bldg 1 Door 5 Tinker AFB, OK 73145-9186 Telephone:

(405) 734-4039 Fax:

(405) 734-5202

E-Mail:

Brian.Taton@dla.mil

OR

Name:

Mr. Terry Farrell, Production Manager Organization:

DLA Document Services, OKC OG

Address:

3420 D Ave, Bldg 1 Door 1

Tinker AFB, OK 73145-9186

Telephone:

(405) 734-5253 Fax:

(405) 734-5202

E-Mail:

terry.farrell@dla.mil

6.0 PERIOD OF pERFORMANCE:

Time of award with 3 option years.

7.0 INSPECTION AND ACCEPTANCE (IA):

The Inspection Authority identified below shall be responsible for review and inspection of the services. The IA may utilize other Government representatives, or qualified contractors to provide assistance.

8.0 MINIMUM TECHNICAL SPECIFICATIONS:

Parts covered are listed below:

1. Updates delivered via service packs, which include fixes to product usage issues; and upgrades delivered via minor and major releases.

2. KOFAX is required to operate in DOD/DLA/DLA Document Services IA environment.

3. Support to provide telephone, Web and email access to technical analysts for problem diagnosis, resolution, status reporting, documentation clarification, and technical guidance.

4. Vendor must be a certified and authorized KOFAX software provider and provide software support for install and trouble shooting.

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