Amend 4 Sol Replace.pdf

SP4510-10-R-1008

Amendment 0004

SF 1449 ADDENDA

II

SCHEDULE OF SUPPLIES/SERVICES

Base Period of Performance

CLIN DESCRIPTION QTY UNIT UNIT PRICE TOTAL AMOUNT

0001 DLA Disposition Services Kuwait 12 Month $__________ $_______________

Excess Property Management

OPTIONAL

0002 Additional Shift (See III.3.6) 6 Month $__________ $_______________

Total $_______________

First Option Period of Performance

CLIN DESCRIPTION QTY UNIT UNIT PRICE TOTAL AMOUNT

1001 DLA Disposition Services Kuwait 12 Month $__________ $_______________

Excess Property Management

OPTIONAL

1002 Additional Shift (See III.3.6) 6 Month $__________ $_______________

Total $_______________

GRAND TOTAL (Base Period plus First Option Period) $_______________

NOTE: Offeror unit and extended pricing is not to exceed 2 decimal spaces.

III

PERFORMANCE WORK STATEMENT (PWS)

III.1 BACKGROUND/PURPOSE

DLA Disposition Services has the responsibility of disposing and reutilizing surplus US Department of Defense (DOD) property. DLA Disposition Services receives surplus personal property from DOD activities. In pertinent regulations, e.g. see III.6, this can be referred to as “foreign excess personal property”, but it is surplus property from

US DOD activities performed outside of the U.S. DLA Disposition Services seeks to accomplish the following:

(1) Redistribute this surplus property to other DOD activities (Reutilization); (2) Transfer the property to other Federal Agencies; (3) Donate the property to authorized Donees; and (4) Sell surplus property to the public as required by the Federal Property Management Regulations (FPMR). DLA Disposition Services Kuwait supports the Central Command (CENTCOM) Area of Responsibility (AOR). To support the DLA Disposition Services mission to dispose of DOD Surplus/Surplus property in the CENTCOM AOR requires a workforce with certain skills for excess property management and office support to allow the facility to work in a safe, efficient and user friendly manner.

III.2 SCOPE OF WORK

The contractor shall provide non-personal services to support DLA Disposition Services Kuwait as required by this PWS. The contractor will perform a variety of tasks relating to the control and accountability of items from receiving property through reutilization, transfer, donation (RTD), or other disposal action.

Based upon current workload projections, experience at the site and skills required, the Government estimates that the following number of contractor personnel will be needed at DLA Disposition Services Kuwait performing the work as required by this PWS for the combined total of both shifts (see III.3.6):

120 - 141 Personnel: 1 Site Leader, 10 Supervisors, 25 - 35 Material Handling Equipment (MHE) Operators, 35

– 45 Torch Cutters, 25 – 35 Laborers, 10 – 15 Customer Service Clerks and Administrative Assistants.

The contractor is responsible for determining the proper labor mix to meet the performance requirements of the contract.

III.3 GENERAL

III.3.1 EMPLOYEE REQUIREMENTS

III.3.1.1 The contractor employees shall meet all requirements and perform the tasks below.

III.3.1.2 The contractor shall have a minimum of one on-site supervisor per shift with authority over the other contractor employees to resolve day-to-day performance issues that may arise during performance of this contract.

The contractor shall also designate at least one contractor manager to provide overall contract employee supervision and interface with DLA Disposition Services Kuwait management to ensure the contractor is maintaining control over the work.

III.3.1.3 MHE Operators shall be licensed in accordance with ASG Camp Arifjan, Kuwait, standards implementing applicable OSHA regulations and able to operate various equipment from 4k up to and including 50k forklifts, scrap handlers, front-end loaders, and RTCH used at a DLA Disposition Services yard. The MHE will be provided by DLA Disposition Services Kuwait.

III.3.1.4 Contractor employees shall possess “good customer service skills,” including being able to greet the public, determine the customer requirements, provide customer service, and direct the customer to appropriate personnel.

III.3.1.5 The contractor shall ensure that all personnel meet security specifications and force protection requirements in accordance with DLA Disposition Services Kuwait security guidelines for entry and work conducted on the camp.

III.3.1.6 The contractor shall be in full compliance with all Kuwaiti labor and related laws.

III.3.1.7 The contractor shall be responsible for obtaining base access badges for all contractor employees (See Attachment 3, Installation Access and Vehicle Registration Policy).

III.3.1.8 The contractor shall be responsible for accountability of all their personnel working at DLA Disposition Services Kuwait; e.g., all employees are continuously accounted for and performing assigned duties.

III.3.1.9 The contractor is required to immediately report any breach of security by their employees to the Contracting Officer’s Representative (COR).

III.3.1.10 Hiring of Third Country Nationals is subject to review and approval by the security personnel at the host facility of DLA Disposition Services Kuwait.

III.3.1.11 A train-the-trainer approach will be used for contractor employee training. The Government will provide the initial on-the-job and classroom training to key employees and other selected employees in a classroom setting in Kuwait, as necessary, to fulfill the requirements of satisfying the performance requirements of Section III.6 and other applicable contract terms. Training to be conducted will include, but may not be limited to: DEMIL classroom, Property Accounting and Basic Operations. Further training of contractor personnel will be then performed by the contractor. The Government may provide further training on a case by case basis. The Government will also provide standard operating procedures as necessary to enable the contractor to perform the contract without relatively continuous supervision by the Government.

III.3.1.12 Transition. The first 30 days after the date of award is for transition to prepare the contractor for full performance. The contractor is responsible for providing viable operational capability within the initial 30 days. The contractor will have 60 days’ total from the date of contract award to have all personnel performing onsite. The transition period is for the contractor to hire the workforce, obtain badges and access for contractor personnel to Camp Arifjan, and familiarize themselves with DLA Disposition Services Kuwait operations and the tasks they will be required to perform under the contract. During the transition period the contractor may observe or ‘shadow’ employees performing the tasks required under this contract. DLA Disposition Services Kuwait personnel will also be available to meet with the contractor as needed to prepare the contractor for full performance after the transition period. Unless otherwise agreed to by the Contracting Officer, the contractor will not be allowed to perform any of the tasks in III.6 for training purposes during transition. If the contractor is provided approval to perform III.6 tasks during this period, it will be at no additional cost to the Government.

III.3.1.13 Contractor Site Leaders, Supervisors, Customer Service Clerks, and Administrative Assistants shall have sufficient fluency in English to converse with other English speaking personnel and perform the tasks required to support DLA Disposition Services Kuwait.

III.3.1.14 Contractor on-site supervisors shall direct their workforce in the tasks they are required to perform under the contract and have authority to resolve performance issues that may arise during performance of this contract. These supervisors will be the point of contact for the CORs for ensuring work is being performed in accordance with the contract and shall be able to speak English and the language of the employees they are supervising.

III.3.2. SITE LEAD/CONTRACT MANAGER

III.3.2.1 The contractor shall assign a site lead, contract manager and an alternate contract manager to the contract.

The contractor shall provide their names and telephone numbers to the COR. The site lead or designated alternate must be available during DLA Disposition Services Kuwait hours of operation and return any calls made by the COR within one hour of the COR’s call. Therefore, the contractor must provide the COR with a means to leave a message with the site lead or their designated alternate requesting a return call.

III.3.2.2 The contract manager and alternate contract manager are not required to be situated at the DLA Disposition Services Kuwait facility. The contract manager and the alternate contract manager shall have full authority to act for the contractor on all contract matters relating to the operation of this contract; e.g., all contract arrangements and required coordination. The contractor agrees that notice by the US Government to the designated contract manager or alternate contract manager shall constitute notice to the contractor and agrees to be bound by any commitments or representations made by the employees so designated.

III.3.2.3 The contract manager and alternate contract manager must be able to read, write, speak, and understand English proficiently, as well as be able to actively participate in English conversations concerning technical issues associated with this contract. All correspondence related to this contract shall be in the English language. If the correspondence contains official documents in languages other than English, they shall be accompanied by an English language translation. Permits or extracts must also be translated. All costs incident thereto are the responsibility of the contractor and shall be borne by the contractor.

III.3.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

III.3.3.1 The COR for this project will be appointed by the DLA Disposition Services Contracting Officer (CO) prior to commencement of performance. The COR is responsible for monitoring contractor performance, providing technical interpretation of the requirements of the contract and acts under the authority of the CO. In no event, however, shall any understanding or agreement, modification, change order, or other matter deviating from the terms of the subject contract between the contractor any person other than the CO be effective or binding upon the Government, unless formalized by proper contractual documents executed by the CO prior to completion of this contract. The COR will not interfere with the contractor’s rights and ability to properly perform contract requirements.

III.3.3.2 On all matters concerning changes to contract terms, the contractor shall contact the CO. When, in the opinion of the contractor, the COR requests effort outside the existing scope of the contract, the contractor shall promptly notify the CO in writing. The contractor shall take no action unless and until the CO advises the contractor to proceed and points out the requirement in the contract or the CO issues a contract modification to the contractor.

III.3.4 TRAVEL

Contractor personnel will not be required to travel outside the perimeter fence of DLA Disposition Services Kuwait to meet mission requirements. Work being performed on-site is a result of security concerns regarding demil- and mutilation-required property and the role of Camp Kuwait as an AOR hub for military operations and the resultant consolidation of excess military equipment.

III.3.5 TRANSPORTATION

Transportation of the workers and associated costs will be the responsibility of the contractor.

III.3.6 WORK HOURS

DLA Disposition Services Kuwait is a 16-hour/7-day per week operation, open every day of the year. This will require shift work consisting of two staggered 9-hour days with staggered 1-hour unpaid lunches that allow for continuous, uninterrupted DLA Disposition Services Kuwait operations. The contractor is not allowed to have an entire shift eat lunch at one time. The shifts shall be 0600 – 1500 and 1300 – 2200. When the Government determines a requirement for an additional shift to go up to a 24-hour operation or split-shift coverage, then the Government will exercise the appropriate optional CLINS, Additional Shift, via issuance of a contract modification.

The additional shift will be 2130 – 0630. Each one (1) month use of this CLIN is considered its own one (1) month option, with the Government having the unilateral right to issue a maximum of up to six (6) of these Additional Shift options during the applicable 12-month period of performance, though not necessarily on a continuous basis (e.g. it could be ordered in the second month of the period, then the fifth and sixth months, etc., provided not more than six (months) are exercised during the 12-month period). Optional CLINs would require the additional personnel to complete a third 9-hour shift within a 24-hour day. Under optional CLINs, the contractor shall provide additional shift personnel within 14 calendar days of the issuance of a contract modification stipulating the period of performance and hours for work to be performed. The Government will order CLIN 0002, if determined to be required by the Government, up to a total of 6 months during each period of performance.

Based upon current workload projections, experience at the site and skills required, the Government estimates that the following number of contractor personnel will be needed at DLA Disposition Services Kuwait performing the work as required by this PWS for the additional shift, if ordered:

30 – 40 Personnel: 2 Supervisors, 6 – 9 Material Handling Equipment (MHE) Operators, 3 – 7 Torch Cutters, 6 – 9 Laborers, 1 – 3 Administrative Assistants.

III.3.7 CELL PHONES/PAGERS/PERSONAL COMPUTERS

With permission of the COR and consistent with Government security requirements, the contractor is permitted to have contractor-owned computers, pagers or cell phones on-site.

III.3.8 CLEANUP OF SPILLS OR LEAKS

III.3.8.1 The contractor is responsible for the clean-up of any and all spills or leaks during the performance of this contract in accordance with standard operating procedures (SOP) established by the host installation (SOP available at the DLA Disposition Services Kuwait office). DLA Disposition Services Kuwait will provide the necessary materials used to clean up and contain any spills or leaks identified by the contractor during performance. The contractor agrees to clean up such spills or leaks in a manner that complies with applicable Host installation and host country environmental and Safety laws and regulations, US Federal laws and regulations applicable to the Host installation, in-country, and local laws and regulations. The contractor agrees to hold the Government harmless and reimburse it for any cost, expense or liability the Government may incur as a result of spills, leaks or releases caused by actions or omissions of the contractor, its agents, employees, or subcontractors.

III.3.8.2 The contractor is responsible for reporting any spills/leaks in accordance with host nation or local law or regulation. The contractor is responsible for reporting to the COR and CO all spills/leaks of special (or hazardous) wastes, regardless of quantity within. Spills/leaks shall be reported by telephone to the COR immediately following the incident and shall be followed with a written report to the CO no later than 7 calendar days after the telephonic report. When reporting a spill/leak the following information shall be furnished:

(i) Item spilled/leaked;

(ii) Quantity spilled/leaked;

(iii) Exact date, time, and location of spill/leak;

(iv) Initial actions taken and time actions were taken;

(v) Anticipated cleanup and disposal procedures.

(vi) Persons contacted or present at the time of the spill/leaks.

III.3.8.3 Upon completion of the spill/leak cleanup and disposal of the spill/leak residue, the contractor shall submit a summary report of the spill/leak to the COR and CO no later than 7 calendar days after the telephonic report. The report shall include cleanup and disposal procedures taken, outside assistance required (if any), personal injury involved, and the names and telephone numbers of all national, regional or local officials contacted.

III.3.9 SAFETY REQUIREMENTS

The contractor shall take proper safety and health precautions to protect the work, the workers, the public, the property of others, and the environment. The contractor is responsible for identifying and complying with all safety requirements set forth in applicable host installation safety procedures. The Contractor is responsible for providing and ensuring that his agents, employees, or subcontractors perform the work in a safe manner, including wearing the appropriate clothing/personal protective equipment for the work to be performed. The Contractor shall ensure that all personnel involved in the handling and transportation of the scrap material listed herein are trained in the area of spill response, fire prevention and general first aid procedures. The COR may stop work at any time if unsafe conditions exist.

III.3.10 AMMUNITION, EXPLOSIVES OR OTHER DANGEROUS ARTICLES (AEDA)

Performance of this contract does not require nor authorize the contractor to handle Ammunition, Explosives or Other Dangerous Articles (AEDA) and such handling is not intended. The Government will try to assure that no AEDA is in the property. However, should AEDA be discovered, the contractor shall immediately take all necessary action for protection of personnel and property. This will include the evacuation and security of the immediate area. The contractor shall not attempt to handle or move the suspected property until a technically qualified trained Government representative investigates the incident and clears the item. The contractor shall immediately notify the COR and provide them a written report within 24 hours of occurrence. The Government will arrange for pick up and removal of such material.

III.3.11 RADIOACTIVE MATERIALS

Performance of this contract does not require nor authorize the contractor to handle radioactive articles and such handling is not intended. The Government will try to assure that no radioactive materials are in the property.

However, should property bearing a radioactive label be discovered or an alarm is activated by a radiation detector, the contractor shall immediately take all necessary action for protection of personnel and property. This will include the evacuation and security of the immediate area. The contractor shall not attempt to handle or move the suspected property until a technically qualified trained Government representative investigates the incident and clears the item.

The contractor shall immediately notify the COR and provide them a written report within 24 hours of occurrence.

The Government will arrange for pick up and removal of such material.

III.3.12 CONTROLLED CRYPTOGRAPHIC ITEMS

Performance of this contract neither requires nor authorizes the contractor to handle controlled cryptographic items (CCIs) and such handling is not intended. Should contractor employees handle actual or suspected CCIs, the contractor shall immediately secure the items from both physical loss and compromise and notify the COR of the discovery. The contractor shall provide a written report to the COR within 24 hours of occurrence. The Government shall arrange for pick up and removal of such material. Under no circumstances will the contractor release the CCIs to anyone other than security personnel.

III.3.13 WRITTEN REPORT - CLASSIFIED/AEDA/RADIOACTIVE/CCI

Performance of this contract neither requires nor authorizes the contractor to handle classified property or documents and such handling is not intended. Should contractor employees handle actual or suspected classified property or documents, the contractor shall immediately secure the documents or property from both physical loss and compromise and notify the COR of the discovery. The contractor shall provide a written report to the COR within 24 hours of occurrence. The Government will arrange for pick up and removal of such material. Under no circumstances shall the contractor release the property or documents to anyone other than security personnel.

The contractor shall provide a written report to the COR within 24 hours of discovering classified material/documents, AEDA, radioactive, or CCI articles. The report shall contain:

(1) General description of the material discovered

(2) Time and place the material was discovered

(3) What classified markings were noticed on the material

(4) Names of contractor personnel and any visitors coming in contact with the material

(5) Where the material originated

(6) Synopsis of the incident

(7) Steps taken to prevent further exposure

(8) Method used to return the material to the Government

III.3.14 REPLACEMENT OF PERSONNEL

III.3.14.1 The Government may request the contractor to take appropriate action or remove contractor personnel from performing under this contract if the Government believes there are performance or other problems with a contractor employee that significantly threaten compliance with regulatory, directive or contract requirements regarding safety, security or export controls. The Contracting Officer will notify the contract manager when DLA Disposition Services believes an employee’s behavior or action is not acceptable under that standard and the reasons for this concern. The contractor shall respond within 24 hours of the request specifying the action the contractor will take in regards to the request. If the contractor will not replace the employee, the contractor shall notify the Contracting Officer of what actions they will take in order to improve the employee’s performance or address any other issue raised by the Government. The Government reserves the right to have a contractor employee removed from the premises immediately without prior notice to the contractor in cases where the contractor employees willfully destroy or damage property, steals property, create a significant hazard to persons or things, impede or disrupt the performance of official duties by Government employees, possess firearms or other dangerous weapons, or are under the influence of alcohol or narcotics.

III.3.14.2 The contractor shall provide replacement of loss of personnel in an expeditious manner so as not to reduce the level of service that is required to perform the requirements under the contract.

III.4 GOVERNMENT FURNISHED PROPERTY

Government Furnished Equipment (GFP) will be provided for use by the contractor to perform this work (See Attachment 1 for list of GFP.) The GFP will include, but is not limited to, various sized forklifts, front end loaders, scrap handlers, various types of torch cutting equipment. Contractor will be provided sufficient space as deemed appropriate by the government to conduct work inside and outside. The Government will provide appropriate office space for the following key personnel: Site Lead and Shift Supervisor. The Government will provide office consumables, copier, facsimile machine, and paper shredder. Telephones and computers and associated connectivity will NOT be provided. The Government will provide fuel, electricity and gases required for operation of GFP.

III.5 LIFE SUPPORT

No life support; e.g., billeting, dining facilities, laundry service, post/base exchange, financial support, morale, welfare and recreation (MWR) facilities, medical/dental care, remains processing, uniforms and weapons, or fuel for contractor-owned vehicles will be provided within Kuwait for any contractor. Fuel to operate Government-provided MHE will be provided to the contractor by the Government. Bottled drinking water is provided for use while at work, but not to be removed from the DLA Disposition Services Kuwait facility.

III.6 SPECIFIC TASK DESCRIPTION

STANDARD: The performance standards for the tasks under this contract are contained in the following mandatory regulations. Electronic copies can be obtained from the following link:

http://www.drms.dla.mil/publications/index.shtml

DoD 4160.21-M, Defense Material Disposition Manual DoD 4160.21-M-1, Defense Demilitarization Manual DRMS-I 4160.14, Operating Instructions for Disposal Management See Also Attachment 2, Customer Service Handbook – Provides examples of Documentation

The contractor will be provided applicable regulations that are not available to the general public after contract award.

The contractor shall be expected to perform the tasks listed below and achieve contractor goals without continuous supervision or control by Government employees. The contractor’s work on this contract, following the guidance in the performance standards listed above and the other terms and conditions under this contract, will not require direct or indirect Government direction or supervision of its employees to adequately protect the Government’s interest at DLA Disposition Services Kuwait or allow the Government to retain control of the operations at DLA Disposition Services Kuwait. The contractor shall be expected to carry out its contractual duties and manage the contract in its entirety through its key personnel and contract management team independently and not as an agent of the Government.

III.6.1 The contractor shall perform mutilation or demilitarization (demil) of surplus DoD property at DLA Disposition Services Kuwait that results in the total destruction of the property. Mutilation or demil of items and components prevents the restoration, reconstruction, or repair of an item to a usable condition.

III.6.1.1 The contractor shall store demil-required items in a secured, separate area from other property. Government personnel will be used to maintain oversight, provide guidance on the appropriate demil method and will be used to provide a technically qualified certifier and verifier for the demil function.

III.6.2 The contractor shall maintain a clean work environment. This will include but is not limited to ensuring trash is placed in proper trash receptacles.

III.6.3 The contractor shall pull correct property from storage locations, prepare property for shipment; e.g., count, pack, band, crate, or box material and coordinate the Transportation Movement Request (TMR) for shipment of requisitioned property for reutilization or release. The contractor shall answer telephone calls, personal inquiries relating to surplus property. Estimated workload at DLA Disposition Services Kuwait is:

800 – 1,300 shipments per month, 1,500 – 2,500 phone calls or personal inquiries per month

III.6.3.1 The contractor provides directions to screeners and other customers picking up property for sales and Reutilization, Transfer and Donation (RTD). This may require receiving phone calls, placing phone calls, escorting customers. The contractor will be performing warehousing duties in an outdoor storage area as workload dictates.

The contractor compares the disposal turn-in document (DTID) with the property being turned in to assure the stock number, quantity and condition are accurate. The contractor assigns warehouse locations and stores/locates property in its assigned areas. The contractor completes necessary documentation reflecting quantities issued or shipped and balance to be stored or to be delivered. The contractor re-palletizes or re-locates property as necessary. Applicable documents for these tasks are DRMS-I 4160.14, Section 2, Chapters 5 and 7. Estimated workload at DLA Disposition Services Kuwait is:

3,000 – 4,500 issues or shipments per month

III.6.4 The contractor shall work in the scrap yard segregating scrap, loading and unloading scrap and may inspect scrap for critical federal supply classes and hazardous constituents and where found, the contractor shall consult with

COR for appropriate guidance. Documents applicable to these tasks are DRMS-I 4160.14 Section 2, Chapter 1.

Estimated workload at DLA Disposition Services Kuwait is:

15,000,000 – 20,000,000 lbs per month

III.6.5 The contractor may be required to operate truck scales or other weighing devices and maintain weight records of same.

III.6.6 The contractor shall be required to assist in conducting physical inventories of stored material. Applicable documents for this task are DRMS-I 4160.14, Section 2,Chapter 2.

III.6.7 The contractor shall palletize, warehouse, re-warehouse property on shelving/racks, or in bulk storage areas in accordance with prescribed storage methods. Estimated workload at DLA Disposition Services Kuwait is:

500 – 700 items per day

However this varies greatly depending upon many factors including the size of the items and how much property is turned in.

III.6.8 The contractor shall safely unload, load and move property utilizing various MHE. Contractor personnel shall ensure the safe operation of MHE. Contractor supervisor personnel will be trained on the equipment/MHE (see Paragraph III.3.1.11). In turn, the contractor supervisor personnel will perform training of remainder of contractor personnel. Estimated workload at DLA Disposition Services Kuwait is:

500 – 700 pallets per day

III.6.8.1 The contractor safely operates a variety of Government-furnished MHE varying in capacity from 6,000- 50,000 pounds to move, load and unload, stack or unstack palletized material, supplies, and equipment from point of pickup to designated location; ensures proper handling to eliminate damage to property. The contractor operates MHE indoors and outdoors over paved and unpaved surfaces. The contractor may operate other various MHE on an intermittent basis as required by workload and authorized by the COR. The contractor shall perform daily preventative maintenance checks for MHE that will be recorded in a daily log which is checked on a weekly basis by the COR. If maintenance or repairs are noted during the daily routine check, the contractor shall notify the COR the day of the discovery. Any maintenance/repairs of MHE is the responsibility of the Government. The contractor may operate a variety of Government-furnished tools in connection with assigned duties such as metal strap cutters, calculator, hand dolly, hand cart, staple gun, saws, scales, pallet jack, hammers, screw drivers, pliers, wrenches and air tools. Any equipment or tools will be provided by the Government. This work may be in and around Conex boxes, used to safeguard the equipment and protect it from the elements. Estimated workload at DLA Disposition Services Kuwait is:

500 – 700 pallets per day

III.6.9 The contractor shall verify the condition of materials or merchandise, and proper status codes against receiving documents and resolve any discrepancies. Estimated workload at DLA Disposition Services Kuwait:

1,500 – 2,000 pallets per day

III.6.9.1 In performing these duties the contractor receives, verifies, sorts and classifies, and issues a variety of surplus property including vehicles and large items. The contractor reviews DTID accompanying material and compares data against property to assure correct information including proper documentation (e.g., stock number, nomenclature, quantity, unit of issue, disposal authority code, demilitarization and condition codes). The contractor takes action to have incorrect or incomplete data corrected or completed prior to acceptance for processing. The contractor visually inspects usable property for obvious signs of condition such as dents, broken and missing parts and corrosion and determines acceptability; e.g., whether DLA Disposition Services Kuwait is authorized to accept material or equipment. If property is not acceptable, the contractor consults COR for appropriate action. If acceptable, the contractor spots carriers, trucks, etc., and off loads material from conveyance. The contractor signs for receipt of property. The contractor determines whether an item has commercial value in excess of its basic material content.

The contractor shall batch-lot material by Federal Supply Class (FSC), Demil code, and condition. Applicable documents for these tasks are DoD 4160.21-M-1, Defense Demilitarization Manual, DoD 4160.21-M, Defense Materiel Disposition Manual, DRMS-I 4160.14, Section 2, Chapter 1. The estimated workload per month at DLA Disposition Services Kuwait is:

35,000 to 45,000 documents per month

However, the actual number of documents will vary greatly depending upon how the property was turned in. For example: A single tri-wall container may have 250 identical items with 250 turn in documents, or one turn in document with a quantity of 250.

III.6.10 The contractor shall interface with customers turning property into DLA Disposition Services Kuwait as well as reutilization and sales customers. The contractor shall perform a variety of tasks related to the receiving and issuing processes for surplus property. The contractor is required to process at DLA Disposition Services Kuwait approximately (depending on the complexity of processing being performed):

800 to 1,500 line items per workday

This requires ability to communicate in English with customers either by phone or in person. Applicable documents for these tasks are DRMS-I 4160.14 Section 2, Chapters 5 and 6.

III.6.11 The contractor shall be required to work independently. The contractor shall be required to explain the RTD program to customers, assist screeners, and answers routine questions regarding RTD. The contractor shall elevate unresolved problems to the COR for direction or resolution. The contractor shall answer telephones and personal inquiries relating to surplus property per day at DLA Disposition Services Kuwait approximately:

70 – 100 inquiries per day.

III.6.12 The contractor greets or directs screeners and customers picking up property for the RTD program per day at DLA Disposition Services Kuwait approximately:

45 – 75 screeners or pickups per day

Applicable documents for these tasks are DRMS-I 4160.14, Section 2, Chapter 5.

III.6.13 The contractor shall receive requests for material such as freeze orders, approved transfer orders, donation requests, and requisitions. This is estimated at DLA Disposition Services Kuwait per day:

200 to 250 line items per day.

The contractor determines eligibility of requester and availability of material. The contractor indicates reason material not available and returns request for cancellation. The contractor prepares documentation for available material and executes appropriate document distribution. The contractor notifies agencies by phone to effect removal of property.

The contractor initiates appropriate release documents as necessary. The contractor coordinates the issue and delivery of RTD property. The contractor establishes and maintains customer request and shipping suspense files. Documents applicable for these tasks are DRMS-I 4160.14, Section 2, Chapter 5.

III.6.14 The contractor shall maintain control of accountability records (handling and filing of documents) on surplus property received for RTD disposal action. It is estimated the contractor will process an estimated per day at DLA Disposition Services Kuwait:

3,000 – 5,000 documents per day.

The contractor reviews original source documents for accuracy prior to annotation and distribution, makes correction as necessary; and codes documents. The contractor researches and reconciles discrepancies. The contractor edits property issue slips for completeness of required information and compliance with instructions. The contractor maintains hard copy files on property to be transferred to DoD, federal and state agencies. The contractor maintains all hard copy files (suspense, accountable record and correspondence) for the RTD Program. Applicable documents for these tasks are DRMS-I 4160.14, Section 2, Chapters 1 and 2.

III.7 ACCEPTABLE PERFORMANCE LEVELS (APLs) (DRMS APR 2007)

Acceptable performance levels (APLs) are the minimum performance levels of specific requirements that the contractor must achieve or risks having the Government consider performance unsatisfactory, resulting in monetary consideration from the contractor. Specification of an acceptable performance level below 100% does not allow the contractor to knowingly provide defective service, but sometimes occurs unintentionally. As long as the performance does not fall below the specified acceptable level, the Government will not deduct for poor performance. However, the contractor shall be required to correct the defective service at no additional cost to the Government. All work required by the contract is subject to surveillance whether or not specifically identified. Performance incentives for the contractor shall include, but are not limited to: favorable impact on option exercise decisions, and future awards for the same or similar requirements by DLA Disposition Services as well as other Government and non-Government entities that may review performance of this contract.

DELIVERABLE

STANDARD

MEASUREMENT

UNIVERSE

PARAGRAPH

ACCEPTABLE

PERFORMANCE

METRIC

METHOD

OF

SURVEILLANCE

REDUCTION

FOR FAILED

APL

Performance of Demil in Acceptable Manner

Demil is accomplished in accordance with

DOD 4160.21-

M-1

All demil-required property

III.6.1 Rejection of fewer than 20 demil certificates per month.

COR Observations 5 – 100% consideration of the value of the task order and past performance annotated

Pulling of Correct Property for Requisitions and Adequate Preparation of Requisitioned Property for Transportation

Accomplished in accordance with

DRMS 4160.14,

Section 1, Chapter 2 and Section 2, Chapter 5; DoD 4500.9R, Part II (Cargo), and DoD 4500.9R, Part V (Customs)

All property issue actions

III.6.3 95% COR Observations 5 – 100% consideration of the value of the task order and past performance annotated

Storage of Property in Correct Location Assigned for Property

Property has an assigned location, is in the proper location and is properly stored/labeled.

Current inventory at DLA Disposition Services Kuwait.

III.6.3.1 95%

COR Observations 5 – 100% consideration of the value of the task order and past performance annotated

Perform Daily Preventative Maintenance Checks for MHE Operated Equipment

Daily visual inspection and completion of log.

All Government-furnished MHE for utilization under the contract

III.6.8.1 95% Weekly COR review of contractor log

5 – 100% consideration of the value of the task order and past performance annotated

Loading, Unloading and Operation of MHE in Safe and Acceptable Manner

Safe operation of MHE on a daily basis in accordance with

DRMS 4160.14,

Section 1, Chapter 3.

All incoming and outgoing shipments and movement of property utilizing MHE. Any operation of MHE.

III.6.8.1 More than 5 reportable incidents per month and/or more than 5 incidents requiring DLA Disposition Services Kuwait personnel to stop activity or provide verbal warnings/ directions to cease unsafe activities.

COR Observations 5 – 100% consideration of the value of the task order and past performance annotated

Documentation Filed in Appropriate Location

Documentation filed in appropriate location within 15 calendar days of receipt in accordance with

DRMS-I

4160.14, Paragraph C1.11.

All documentation received during period being inspected.

III.6.13 and

III.6.14

95% COR Observations 5 – 100% consideration of the value of the task order and past performance annotated

III.8 PERFORMANCE EVALUATION

III.8.1 The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with contract terms and conditions, identifying nonconforming services to determine appropriate action under FAR 52.212-4. This plan sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract, and is subject to unilateral change by the Government without modification to the contract. All requirements of the contract are subject to surveillance whether or not specifically included in the plan.

III.8.2 The COR shall provide the Contracting Officer monthly performance reports within 20 calendar days after the end of the monthly payment period. The report must cover all contract requirements in relation to the APLs.

III.9 PAYMENT REDUCTION FOR PERFORMANCE AT LESS THAN THE ACCEPTABLE

PERFORMANCE LEVELS FOR SPECIFIED STANDARDS

III.9.1 This clause sets forth the performance evaluation and payment reduction process for performance at less than the APLs for specified standards. It implements FAR 52.212-4(a), Inspection/Acceptance (See IV.1). Nothing in this clause prevents the Government from taking reductions for performance that does not meet APLs, pursuant to the authority set forth in FAR 52.212-4.

III.9.2 The APL chart contains the standards that are considered most critical to performance that will be inspected regularly at DLA Disposition Services Kuwait and will be subject to the price reductions of this clause. However, nothing in this clause relieves the contractor of the responsibility to comply with all requirements of the contract specified in the contract or should be construed as preventing the Government from taking administrative action to ensure performance complies with all contract requirements.

III.9.2.1 Government Quality Assurance. The Government will assess the contractor’s performance by comparing it to the applicable APLs as listed in III.7. This assessment will be accomplished on a monthly basis.

III.9.2.2 Performance Evaluation. The awarded contract pricing is the method of payment by the Government for the contractor to meet the requirements of the contract to include the levels of service within the specified APLs. For the APLs, a timeliness or quality error occurs when the contractor does not meet the specific standard. If the errors caused by the contractor’s performance results in noncompliance with a monthly APL contained in III.7 of this contract, the applicable price reductions listed in the APL chart will be invoked to compute the reduction of payment.

The Government grants a one-time 1-month grace period before exercising this clause.

III.9.2.3 While the Government may accept a reduced level of services at a reduced price, doing so shall not impair the Government’s right to terminate for cause at any time. Any decision by the Contracting Officer to not enforce the payment reduction shall not be considered a waiver of the Government’s right to subsequently enforce the payment reduction clause or take such other administrative actions as may be deemed in the Government’s best interests.

III.10 RESERVED

III.11 PARTICIPATION IN MEETINGS

III.11.1 Meetings: DLA Disposition Services schedules performance reviews of operations. The performance reviews cover all aspects of operations at DLA Disposition Services Kuwait and how operations are performed in relation to the APLs and contract requirements. While the contractor is not required to brief Headquarters DLA Disposition Services, the contract manager with the responsibility for overseeing this contract must be available to participate in all meetings that have a direct impact on DLA Disposition Services Kuwait operations and the mission of DLA Disposition Services.

III.11.2 Data Gathering: The contractor must cooperate with the Government to research and gather data as needed.

III.12 PERIOD OF PERFORMANCE

This contract is for a base period of 12 months starting 30 days from date of award or other approved starting time, whichever is earlier. The contractor may request an earlier start date if the contractor can show they are ready to start performance under the contract. If the contractor chooses to request an earlier start date, the contractor shall send a request to the Contracting Officer for approval. There is an additional 12-month option period that will begin with the expiration of the base period if the option is exercised.

III.13 CONTRACT MANAGER/ALTERNATE CONTRACT MANAGER/SITE LEAD

III.13.1 The contractor must provide below the names and telephone numbers of the main and alternate points of contact, who for the purposes of this contract, shall be designated as Contract Manager, Alternate Contract Manager and Site Lead.

III.13.2 The site lead is the contractor employee who serves as onsite project manager and oversees contractual work at the DLA Disposal Services facility, interacting with their companies supervisors and workforce and liaising with the Contracting Officer Representatives and Chief, DLA Disposition Services Kuwait. The contract manager and alternate contract manager are the contractor employees who interact with the Contracting Officer regarding contractual matter. The contract manager, and the alternate contract manager in the absence of the contract manager, shall have authority to act for the firm during the operation of this contract; e.g., for all arrangements and required coordination. The contractor agrees that notice by the US Government to the designated contract manager or alter contract manager, shall constitute notice to the firm, and agrees to be bound by any commitments or representations made by the employees so designated.

III.13.3 All correspondence pursuant to this contract shall be in the English language. The contract manager, alternate contract manager and site lead must be able to understand English language and be able to speak the English language with sufficient structural accuracy and vocabulary to participate effectively in conversations on practical and professional levels. They must be able to proficiently read and draft official correspondence and reports in the English language.

Contract Manager: ________________________________________

Telephone Number: _______________________________________

Alternate Contract Manager: ________________________________

Site Lead: _______________________________________________

III.14 CONTRACT EMPLOYEES IDENTIFICATION AND APPEARANCE

Contract personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that display the company’s name and employee’s name.

III.15 ACCEPTANCE, INVOICING AND PAYMENT

III.15.1 The contractor may bill monthly after performance is completed in accordance with FAR 52.212-4(g).

Invoices shall be submitted to Marlene Leeper. Invoices may be faxed to Ms. Leeper at (269) 961-4237 or mailed to the DLA Information Service, Attn: DES-WRF, 74 North Washington, Avenue, Battle Creek, MI 49037. Upon successful submission of invoices for a period of 3 months, the Contracting Officer, at their discretion, may authorize electronic submission of invoices. Upon receipt of the invoice, the Government will conduct a review of the submitted documentation listed. The Government inspection period shall not exceed 20 days. If the Government decides not to accept the services, in whole or in part, the contractor will receive written notification of the deficiency within 15 business days after the completion of the inspection period specifying the deficiencies. Upon subsequent correction of the noted deficiencies and acceptance of services, the Government will certify the invoice and forward to the designated billing office for payment.

III.15.2 Invoices must include all information required by FAR 52.212-4(g), Contract Terms and Conditions – Commercial Items; required information for invoices to be processed must include the following:

- Name and address of the contractor;

- Invoice date and number;

- Contract number, contract line item number (CLIN)/applicable BOSS document number;

- Description from CLIN, quantity, unit of measure, unit price, and extended price of the items delivered;

- Period of performance for invoiced items;

- Name and address of official to whom payment is to be sent;

- Name and contact information (telephone number/email address) to notify in the event of defective invoice; and

- A certificate for the COR’s signature stating:

I have reviewed invoice for services rendered and certify that they appear correct and accurate. I hereby accept services as stated.

(COR Signature)

III.16 PASSES FOR ENTRY INTO MILITARY PREMISES

III.16.1 All personnel are required to have appropriate current and valid working permits and training for the jobs they will perform. Personnel that are required to work on installation must acquire authorization for entry and must use this authorization only for the purpose of performing under this contract. The Government’s rejection of an individual or individuals for security reasons does not alleviate the Contractor of its performance responsibility.

III.16.2 The contractor shall furnish to the Contracting Officers Representative (COR), in writing and in triplicate, a list of the personnel employed in the performance of the work under this contract in accordance with its phase-in plan.

Installation access requirements can vary between installations and the exact requirements for submitting identification papers, passports, background checks, etc., will be provided after award of the contract. Once submitted the information must be resubmitted quarterly for verification.

III.16.3 The contractor shall furnish to the Contracting Officer’s Representative (COR), in writing and in triplicate, a list of private and commercial vehicles, including those belonging to subcontractors, that will be used during contract performance in accordance with its phase-in plan. Installation access requirements can vary between installations and the exact requirements for submitting permits, licenses, insurance documents and driver identification will be provided after contract award. Once submitted, the information must be resubmitted quarterly for verification.

III.16.4 The contractor will establish procedures to control and account for passes and to ensure that they are immediately retrieved and returned when their employees no longer need them (for example, when an employee transfers or is no longer employed by the contractor). These procedures will include the actions required by applicable host installation regulations for lost and stolen passes.