Amendment_0001_-_Questions_and_Answers.pdf

SP3300-15-R-5007

Amendment 0001

5/22/2015

Questions and Answers - Page 1 of 16

Question

Number SP3300-15-R-5007 Questions

Offeror Referenced

RFP Page, Paragraph

Reference

Government’s Response

1. There is no page limit for Volume I? Pg 41, Paragraph 5 Correct.

2. There is no page limit for Volume II? Pg 41, Paragraph 5 Correct.

3.

Is DLA requiring a minimum of seven (7) Key Personnel resumes?

Pg 46, Table 1

The Key Personnel labor categories and number of full-time equivalent for same are identified in Attachment 4 – Task Order

PWS in Section 3.1.1. There are seven (7) labor categories but the total number of resumes is at least 16. Should the offeror propose more FTEs than estimated, the offeror should provide resumes for all candidates proposed to perform as key personnel.

4. Is this a new requirement? Pg 3, Paragraph 9 This is a follow-on contract. Please see page 3 of the Solicitation under Paragraph 9.

5.

If this is not a new requirement, can you please provide the name of the incumbent, the current contract value and eligibility criteria to re-compete?

Pg 3, Paragraph 9 and Solicitation

The prior contract information is provided on page 3 of the

Solicitation under Paragraph 9. The solicitation is a 100 percent

8(a) Set Aside acquisition. Eligibility and proposal criteria are set forth in the solicitation.

6.

In the DD254, it is written that the contractor needs to hold a secret facility clearance. What if the contractor does not possess the SECRET facility clearance? Will the government sponsor it to the successful offeror?

Attachment 6 The contractor shall have a Secret facility clearance at the time of proposal submission.

7.

In addition to proposing annual productive hours per employee, is it also at the discretion of the offeror to propose a specific number of labor hours per labor category? In other words, may an offeror propose a different number of hours for a given labor category than the government has estimated?

Pg 38, Paragraph B

Page 38 contains DLAD clauses. Believe the reference requested is on pages 49 through 50. Per Page 44, Subfactor c: Staffing Plan, Section 1: “1) A completed Attachment 13 – Task Order 0001

Hour Variance. The Government estimated hours for Task Order

0001 are estimates only and each offeror shall propose the hours they determine necessary to perform the effort. If the offeror proposes hours different than those estimated by the Government, the offeror shall include the rationale for the variance(s).

Additionally, offeror shall provide an explanation of how those

Questions and Answers - Page 2 of 16 resources the Offeror intends to allocate will ensure the deliverables and schedule will be met.” Offerors shall also see Attachment 3 which includes additional information regarding hour estimates.

8.

If an offeror may propose a differing number of labor hours than estimated by the Government than the PWS provided does not contain enough workload metrics for offerors to properly estimate this. As an example, section

3.3.1 of the PWS lists the types of things which must be supported to provide system change request support however does not specify how much of it needs to be done. If offerors are to propose hours which may deviate from the Government estimates can the Government provide specific quantitative workload metrics for each of the specific task areas?

Pg 38, Paragraph B

Page 38 contains DLAD clauses. Believe the information cited is contained on pages 49 through 50 of the solicitation.

This contract is an IDIQ. The basic PWS (Attachment 1) does not contain specific tasks as it is a broad overview of tasks that may be performed.

The Solicitation contains Attachment 4 – Task Order 0001 PWS which includes the requirements and schedules for the effort. The

PWS includes information regarding personnel requirements and tasks to be performed. The specific tasks to be performed are included in Section 3.3. Pages 41 through 43 of the PWS include the Request for Changes workload as of 4/7/2015 and pages 44 through 46 of the PWS includes the release schedule as of

4/30/2015. Attachment 3 contains the government estimates for the basic IDIQ and the Task Order.

9.

If an offeror is allowed to propose a different number of hours for the labor categories than the Government has estimated will realism analysis be performed on the offeror’s proposed levels of effort?

Pg 43, Paragraph 5

The Solicitation includes two (2) references to realism (specific to pricing) on Page 49, Volume III – Price Proposal, Section 5) – “The

Contractor shall provide sufficient enough detail to allow for price analysis and a realism analysis.” Page 54, Price Proposal, Paragraph 3 states: “The Government will assess the realism of the offeror’s pricing to determine if the burdened labor rates and hours proposed are realistic for the work to be performed. No adjustment shall be made to the Offeror’s labor rates as a result of this assessment. However, if it is determined that discussions are required, then the realism analysis shall provide the basis for any questions regarding the contractor’s proposed burdened labor rates.

The Solicitation also includes various sections regarding the proposal being “realistic” for technical aspects.

10. It is unclear how offerors should explain variances when Attachment 13 As explained on page 44 of the solicitation (Instructions to

Questions and Answers - Page 3 of 16 an offeror does not know exactly how the government came up with their estimated number of hours. For example, if the government estimate is for a labor category is 7660 hours and based on the description of the work an offeror estimates 8000 hours then how should an offeror know why the government estimated 340 hours less than they did? We ask that the government drop attachment 13 from proposals.

Offerors, Volume I, Factor 3, Subfactor c): “The Government estimated hours for Task Order 0001 are estimates only and each offeror shall propose the hours they determine necessary to perform the effort. If the offeror proposes hours different than those estimated by the Government, the offeror shall include the rationale for the variance(s). Additionally, offeror shall provide an explanation of how the resources the Offeror intends to allocate will assure the deliverables and schedule will be met.”

Per page 53 of the solicitation (Evaluation, Factor 3, Subfactor c):

“The Offeror’s proposal will be evaluated to determine if the

Offeror has an acceptable Staffing Plan. To be determined acceptable, the Offeror’s Staffing Plan must demonstrate a complete understanding of the work required and a reasonable, well-thought-out approach that is likely to yield the required results within the required time frame. This includes: an effective use of personnel to perform the services and an effective approach to fulfill the staffing requirements of the PWS. The evaluation will also consider if the proposed hours, proposed hour variances to the

Government estimate, allocated hours and labor categories being proposed in the Offeror’s response to the task are realistic.”

This attachment will not be removed.

11.

May a contractor propose a shorter phase-in period as a cost savings to the Government?

Pages 44-69, Subfactor b: Phase-

In

Yes. Offerors may propose a shorter phase-in.

12.

Regarding certification requirements, specifically the requirement of 8570 continuing education, will the

Government establish a cost-reimbursable CLIN? If not, how would these program costs be recovered by the contractor? Should the offeror include this cost in their

FFP labor rates?

Attachment 1, Pages

22-23

The Government will not establish a CLIN for the 8570 continuing education. This is a requirement of certain certification(s).

Offerors shall determine their own pricing approach.

13. Key personnel list is required within five days upon Attachment 4, Page Yes.

Questions and Answers - Page 4 of 16 award. May we submit with our proposal to expedite processing and transition activities?

14.

Attachment 4 – Task Order 0001 PWS, 3.1.1 – 3.1.1.12, All Labor Categories – many of the requisite PWS tasks appear to require advanced skills and significant experience. Would the Government please define minimum years of category role experience, degree requirements, and substitute relevant experience allowances, especially between Level III and Level IV

LCATs, and whether that experience has to be specific to

Global Supply Chain applications and/or systems.

Attachment 4, Pages

19-24

In accordance with FAR 39.104, the solicitation will not specify any minimum experience or educational requirement for proposed contractor personnel.

15.

Seeking clarification of Provision 52.237-9002, is it correct to assume that all key personnel submitted in the technical/business proposal must be delivered at contract start date? And that the Contracting Officer will not entertain any requests to substitute during that period?

Pages 38-39, Instructions to

Offerors

The Government anticipates that the offeror’s proposed key personnel will be utilized. There is minimal time for substitutions.

Per Attachment 4 – Task Order PWS, Page 6, Section 1.3.3

Personnel Clearance, E: “Not later than 5 calendar days after the contract phase-in start date, the Contractor shall provide the KO or designee a roster of all key personnel, to include those requiring access to restricted or controlled access areas. And on Page 10, Section 1.5 – Phase-In Period, Section b: “Within ten (10) calendar days from the start date of the phase-in period, the Contractor shall complete all required hiring actions for the key personnel.”

Offerors should reference the entire clause for specific information.

16.

Given the complexity of the requirement and to minimize risk, will the Government consider increasing the number of key personnel?

Pages 45-46, Instructions to

Offerors

The necessary key personnel for the first effort have been identified in Attachment 4 – Task Order 0001 PWS.

17.

In reference to Attachment 2: If the offeror is required to deliver an EIT, would the Government please clarify which DSS system or systems require an EIT?

Attachment 2, Page

All government systems must be 508 compliant according to federal regulations

18.

Two PWS were provided, would the Government please clarify which PWS should the offeror use as the basis for our response? Section L does not define which PWS the

Page 43, Instructions to Offerors

Attachment 1 – PWS is for the basic contract (IDIQ). Attachment 4

– Task Order 0001 PWS is the effort for the first Task Order.

Factors 1, 2 and 4 are related to the overall effort (which would be

Questions and Answers - Page 5 of 16 offeror should provide a response. Attachment 1 – PWS). Factor 3 is focused on performance of the first task order (which would be Attachment 4 – Task Order 0001

PWS).

19. Can you provide a user-friendly version of the GPAT? Pg 43, Subfactor b Yes. One has been included with the Amendment.

20.

Is the Past Performance Questionnaire required if there is a CPARS available for the past performance in question?

Pgs 46-48, Factor 4

Yes. Please reference the Instruction to Offerors, Volume II –

Factor 4: Past Performance, (4) regarding the Past Performance

Questionnaire.

21.

We have CPARS from previous contracts. Does the government want the vendor to provide the CPARS in the response or will it look up the CPARS review from the official website?

Pgs 46-48, Factor 4

Offerors shall include past performance information as part of their

Past Performance volume. Offerors may include CPARS as part of their response but it is not required.

22. Is there a limit to the number of past performances used? Pgs 46-48, Factor 4 5.

23.

Will the government require contractor facilities in performance of the contract should the contractor head count exceed 45 per location?

PWS – Pg 3, Subfactor c No.

24.

What is the impact to contractor’s performance should contractor personnel not be able to access host installations?

PWS – Pg 3, Subfactor c

Contractor personnel have to be able to access the host installation in order to accomplish the tasks as required in the PWS.

25.

Is the contractor required to follow an established

Systems Development Life Cycle outlined in a DLA

Document?

PWS – Pg 31, Subfactor a

Yes, the contractor is required to follow the Systems Development

Life Cycle outlined in the DLA Document.

26.

Will Government be open to adopting an Agile

Development Framework?

PWS – Pg 31, Subfactor a Yes, but not at this time.

27.

Does DLA have any initiatives or mandates to migrate to an Agile Development Framework?

PWS – Pg 31, Subfactor a Not at this time.

28.

Does contractor need to maintain all 5 systems mentioned in Attachment 11?

Page 1, Subfactor a

The Government maintains the 5 systems with support from the contractor. The contractor is assigned specific tasks, which support the systems, to complete..

29.

What is the current structure for the 5 systems in the DSS portfolio? Are development teams structured per system?

Pg 1, Subfactor a

There are multiple divisions inside the DSS portfolio that support the five systems. Included in those divisions are development, Questions and Answers - Page 6 of 16

Or are there functional teams that get matrixed into various tasks when needed?

functional analysts, release management, configuration management, technical and dba support and application support.

30.

What type of maintenance does DISA provide? Do they provide DBA support, Mainframe support? Who is responsible for the DSS Systems between DLA and

DISA?

Pg 1, Subfactor a

DISA is the service provider for the DSS systems. The provide production and environmental test DBA support and are responsible for the operating systems of the mainframe.

31. What are the locations of the Key Personnel in Table 1?

TO PWS – Pg 18, Subfactor c

They will be located at both Ogden and New Cumberland Sites

Site Managers – one at each site

Software Engineer IV (APPL) – Ogden Sites

Software Engineer IV (TECH) – New Cumberland Site

Software Engineer III (APPL) – Ogden and New Cumberland Sites

System Software Analysts – New Cumberland Site

Data Base Administrator (Oracle) – Ogden and New Cumberland

Sites

Information Assurance Subject Matter Expert – Ogden Site

32.

Is this a TO that is soon to be expiring from the incumbent contract? Or is it new work? And which location is this current contract in?

TO PWS – Pg 1

The current contract performance is through 25 September 2015.

This contract will provide for a one-month phase-in effort. Work is currently performed in New Cumberland, PA; Ogden, UT and some support in Battle Creek, MI.

33.

The Government have qualitatively described the work in each task area however the government have not quantitatively described it so it is impossible for offerors to quantitatively estimate the labor hours needed to accomplish each task area

Attachment 13

Attachment 4 – Task Order 0001 PWS includes the Request for

Changes that will be worked during the first Task order period on this contract. This shows the quantity of the work expected.

34.

Can the government confirm that by the term FTE the government intends that offerors bid a separate full time individual for each key personnel position. In other words a single person may not be fulfilling more than one of these key personnel roles. “For instance, the Government has pointed out that at least one key personnel role is not full-time. Section 3.1.1.2 of Attachment 4 (p. 20) states, ‘Historically, the PM has spent approximately 30% of

Attachment 4 – Pgs

18, 20, 3.1.1.2

Offerors shall bid the number of hours they determine necessary to complete the effort and explain the variance for same in their response as required by the Solicitation and attachments.

Questions and Answers - Page 7 of 16 their productive hours monthly performing the duties of the PM.’ Therefore, could an offeror propose Site Project

Managers that are less than full-time and still be considered compliant, responsive, and realistic?”

35.

Attachment 13 sets out Government estimates of labor hours per labor category by performance period for Task

Order 0001, and asks offerors to give the variances of their offered labor hours from that of the Government estimates, which implies offerors may offer other than the

Government estimates. However, while Section 3.3 of

Attachment 4 (pp. 30-34) are clear on the qualitative work to be performed in each task area, there are no quantitative metrics (that is, workload metrics/measures) given at all for any task area, so it is not possible for non-incumbent offerors to estimate the level of effort required for each labor category for a given task area. One such example is 3.3.2 System Maintenance Support where the work is qualitatively described, but no quantitative information is given about number of trouble tickets per month, average difficulty, etc. in order for offerors to determine if 100 labor hours per year might be needed or

10,000 labor hours. Therefore, can the Government provide a table of workload metrics and measures covering each of the task areas represented by Sections

3.3.1, 3.3.2, 3.3.3, 3.3.4, 3.3.5, 3.3.7, and 3.4 of

Attachment 4 so that offerors may independently estimate the number of labor hours needed to perform Task Order

0001 and not only rely on the Government’s own effort estimates of Attachment 13?

Attachment 13

Attachment 4 – Task Order 0001 PWS includes the Requests for

Changes that are planned to be worked during Task Order 0001.

This shows the quantitative schedule of work required.

The Government Estimates are based on the amount of hours that historically have been needed to accomplish these tasks.

36.

Section 3.1.1.1 of Attachment 4 (p. 20) states, “Historically, the PM has spent approximately 30% of their productive hours monthly performing the duties of the PM”, which considering that there are two site

Attachment 4 – Pg

20, 3.1.1.1

This is not a discrepancy. The Government anticipates that the offeror will have two site managers that will be able to do work in one of the other labor categories in addition to the PM duties. The

PM’s shall be on site full time so they can take care of the PM

Questions and Answers - Page 8 of 16 managers currently is no more than about (2,080 x 30%) x 2 = 1,248 labor hours, however Attachment 3 estimates that the number of hours needed for Site Project Manager at a total of 5,880 labor hours per year. This is a discrepancy of over a factor of almost 5 times. Even when only considering Task Order 0001, Attachment 13 sets out a total of 3,920 labor hours for this labor category, which is still more than a factor of 3 times difference.

Can the Government explain this discrepancy been actuals in 3.1.1.1 and the Government projections for the

IDIQ and Task Order 0001? For example, is it because the Government projects/estimates that more Site Project

Management will be needed in the future than is currently being provided?

duties whenever they occur. The Government anticipates that the

PM’s will be trained and able to work on a different task on the contract when not performing their PM duties.

37.

Attachment 13 sets out Government estimates of labor hours per labor category by performance period for Task

Order 0001, and asks offerors to give the variances of their offered labor hours from that of the Government estimates, which implies offerors may offer other than the

Government estimates. The Government estimates of labor hours distinguishes CLINs X001 from X001AA

(DSS Support) and X001AB (EAGLE Support).

However, Attachment 4 does not distinguish these three categories of activity. It is therefore not possible for offerors to independently estimate labor hours for each of these three activities, separate from the Government-provided estimates. Therefore, can the Government provide a table of workload metrics and measures covering each of the task areas represented by Sections

3.3.1, 3.3.2, 3.3.3, 3.3.4, 3.3.5, 3.3.7, and 3.4 of

Attachment 4, broken out by CLINs X001, X001AA, and

X001AB, so that offerors may independently and

Attachment 13

Attachment 4 – Task Order 0001 PWS includes the Requests of

Changes (RFC) that are required to be worked during the first Task

Order. We can’t break it down any further at this point because we have not determined exactly the mix of resources for each RFC at this point. We do know that we always need a mix of resources for each requirement. In addition to the RFC work we have documentation that is required for each RFC that is worked and this process will require time from the resources to accomplish.

Questions and Answers - Page 9 of 16 separately estimate the number of labor hours needed to perform each of CLINs X001, X001AA, and X001AB separately for Task Order 0001 and not only rely on the

Government’s own effort estimates of Attachment 13?

38.

Table 1 of Section 3.1.1.A of Attachment 4 states, “The

Government has designated the minimum full-time equivalent (FTE) support by Key Personnel positions in

Table 1”. Please confirm that by the word “minimum” here, the Government is establishing an absolutely lower limit on an offeror’s proposed staffing levels. For example, would the fact that Software Engineer (Level

III) - Applications labor category has 7 key personnel in

Table 1 mean that no offeror may bid less than 7 full-time staff in this particular labor category in their staffing and pricing proposal?

Attachment 4, 3.1.1.A

This means that for the Software Engineer – Level III –

Applications that there must be 7 key personnel identified in this position. The remaining support would be non-key personnel.

39.

Table 1 of Section 3.1.1.A of Attachment 4 sets out a total of 16 key personnel, minimum, for Task Order 0001.

If the Government is unable to provide enough adequate quantitative metrics and measures for each of the task areas represented by Sections 3.3.1, 3.3.2, 3.3.3, 3.3.4, 3.3.5, 3.3.7, and 3.4 of Attachment 4 so that level of effort may be independently estimated apart from the

Government effort estimates in Attachment 13, then some offerors may feel compelled to submit a staffing and pricing proposal with only these 16 full-time personnel and no other (non-key personnel) resources. Please confirm if such a bid would be considered compliant, responsive, and realistic, or not?

3.1.1.A

Attachment 4 – Task Order 0001 PWS includes the Requests for

Changes that are planned as well as a timeline for the efforts for the first Task Order. Additional information regarding historical metrics for the tasks is provided within the Q&A.

The Government Estimates provide the amount of hours that historically have been necessary to accomplish these tasks.

40.

If the Government is unable to provide enough adequate quantitative metrics and measures for each of the task

Attachment 4, 3.3.1-

3.37 and 3.4

The Government has provided a list of Requests for Changes that will be accomplished during Task Order 1. This shows the work

Questions and Answers - Page 10 of 16 areas represented by Sections 3.3.1, 3.3.2, 3.3.3, 3.3.4, 3.3.5, 3.3.7, and 3.4 of Attachment 4 so that level of effort may be independently estimated apart from the

Government effort estimates in Attachment 13, and if offerors may not only bid key personnel for Task Order

0001 without additional non-key personnel resources, then non-incumbent offerors will be at a significant disadvantage compared with the incumbent contractor in producing a lowest price offer, since whether or not the

Government provides all offerors with detailed workload metrics/measures for each task area of Attachment 4, the incumbent contractor will know these in detail from their current performance. In such a case, would the

Government consider making it mandatory for all offerors, both incumbent and non-incumbent, to bid the

Government estimated labor hours in Attachment 4, so that there is a level playing field among all offerors?

that will be accomplished during this period of time. The

Government has included a schedule of efforts to be performed in

Attachment 4 – Task Order 0001 PWS and provided historical metrics for tasks. The Government estimates provide the amount of hours that historically have been necessary to accomplish the tasks.

The solicitation includes estimates based upon historical information. All Offerors shall provide their proposals utilizing all of the information provided as part of the solicitation and amendments in responding to the RFP.

41.

Section 3.1.1.1 of Attachment 4 states, “The PM shall meet the minimum skills/knowledge and perform the functions of one (1) of the functional labor categories

3.1.1.2 through 3.1.1.12.” However, Attachment 4 does not contain Sections 3.1.1.11 or 3.1.1.12. Can the

Government please provide these missing sections.

3.1.1.1

The PWS has been updated to address that it is 3.1.1.2 through

3.1.1.10.

42.

Section 3.1.1.1 of Attachment 4 states, “The PM shall meet the minimum skills/knowledge and perform the functions of one (1) of the functional labor categories

3.1.1.2 through 3.1.1.12.” Please confirm that this is addition to the number of key personnel in that category.

For example, if one of the PMs meets the minimum skills/knowledge to perform the work of 3.1.1.2 Software

Engineer (Level IV) - Applications, then that PM would

Attachment 4, 3.1.1.1

Yes, the PM is an additional key personnel to the labor category which the person meets the skills/knowledge. So if the PM has the skills/knowledge for a Software Engineer – Level IV –

Applications, they would not be permitted to be in simultaneous positions.

Questions and Answers - Page 11 of 16 be in addition to the required Software Engineer (Level

IV) - Applications key personnel. That is, in this example, please confirm that a given person would not be permitted to simultaneously be both key personnel for Site Project

Manager and only key personnel for Software Engineer

(Level IV) - Applications.

43.

Please confirm if all requirements of Section 3.1.1.2 of

Attachment 4 are required to be met by the single key personnel resource, or if these may be spread among all key and non-key personnel in this labor category? If non-key personnel in this labor category may be included, may offerors include in their proposals representative resumes for non-key personnel resources which cover requirements missing from the offeror’s proposed key personnel and their resumes?

3.1.1.2

These skills must be met by each person that is hired for that labor category.

44.

Please confirm if all requirements of Section 3.1.1.3 of

Attachment 4 are required to be met by each such key personnel resource, or if these may be spread among all key and non-key personnel in this labor category? If non-key personnel in this labor category may be included, may offerors include in their proposals representative resumes for non-key personnel resources which cover

3.1.1.3

These skills must be met by each person that is hired for that labor category.

45.

Please confirm if all requirements of Section 3.1.1.4 of

Attachment 4 are required to be met by each such key personnel resource, or if these may be spread among all key and non-key personnel in this labor category? If non-key personnel in this labor category may be included, may offerors include in their proposals representative

Attachment 4, 3.1.1.4

These skills must be met by each person that is hired for that labor category.

Questions and Answers - Page 12 of 16 resumes for non-key personnel resources which cover

46.

Please confirm if all requirements of Section 3.1.1.6 of

Attachment 4 are required to be met by each such key personnel resource, or if these may be spread among all key and non-key personnel in this labor category? If non-key personnel in this labor category may be included, may offerors include in their proposals representative resumes for non-key personnel resources which cover

3.1.1.6

These skills must be met by each person that is hired for that labor category.

47.

Please confirm if all requirements of Section 3.1.1.7 of

Attachment 4 are required to be met by the single key personnel resource, or if these may be spread among all key and non-key personnel in this labor category? If non-key personnel in this labor category may be included, may offerors include in their proposals representative resumes for non-key personnel resources which cover

3.1.1.7

These skills must be met by each person that is hired for that labor category.

48.

Please confirm if all requirements of Section 3.1.1.9 of

Attachment 4 are required to be met by each such key personnel resource, or if these may be spread among all key and non-key personnel in this labor category? If non-key personnel in this labor category may be included, may offerors include in their proposals representative resumes for non-key personnel resources which cover requirements missing from the offeror’s proposed key personnel and their resumes?

Attachment 4, 3.1.1.9

These skills must be met by each person that is hired for that labor category.

Questions and Answers - Page 13 of 16

49.

As “other unknown sites” within DLA Information

Operations may receive support under the contract, what is the historical support requirements for these other sites?

Pg 3, Paragraph

1.2.5

There is no history on these other sites at this time. During the life of this contract no work has been required at these sites in the past.

50.

What is the organizational structure of DLA Information

Operations to include all operating locations?

Pg 3, Paragraph

1.2.5

We are located at four sites at this time Ogden, New Cumberland, Battle Creek, and Robins AFB, Georgia.

51.

Do the supported systems interface with systems outside

DLA?

Pg 16, Paragraph 3.0 Yes, the supported systems interface with systems outside of DLA.

52.

If the supported systems interface with systems outside

DLA, what is the frequency of interaction, coordination and support required for the organizations outside DLA?

How many hours have historically been spent on this interaction, coordination and support?

Pg 16, Paragraph 3.0 It depends on the interface.

53.

How many hotline trouble tickets have been called in over the past year?

QASP 4.1.2, Pg 2

Critical/ High = 554 hot line tickets.

All tickets (all priorities) = 8,476 /Reflect May 1 2014-Apr 30 2015

54.

By percentage, provide hot line tickets supported by systems covered in the solicitation. If possible, by percentage, provide hot line tickets supported by category of support needed.

QASP 4.1.2, Pg 2

All hot lines tickets are supported and given top priority when they come in. As stated above during the past year we received 554 hot line tickets and each of these were given top priority and completed within the deadline. We received 8476 tickets total so the percentage of Hot line tickets would be approximately 6 percent per year.

55.

What is the expected number of hours and variance of hours to “define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems”?

Pg 30, Attachment 4, Paragraph 3.3.1

It all depends on the complexity of the requirement and the design solution. Some efforts are minor and specs can be written in a few hours. Other efforts are complex, require data base design, or involve multiple functional areas. The time to write design specs for those initiatives could consume several days.

56.

What is the expected number of hours and variance of hours to “modify or write new on-line programs, batch programs, interfaces, and reports”? Who establishes the guidelines and parameters and how many contracted hours (with various) will be required to document the

Pg 30, Attachment 4, Paragraph 3.3.1

Depending on the complexity, it could take as little as 3 hours or

3 weeks or more to write a new program, report, or interface.

Typically, functional analysts establish the parameters and specifications for the programmers. Documentation of requirements is done prior to design and development of software. Creation of

Questions and Answers - Page 14 of 16 requirements and run the reports? program specifications and documentation, which are a result of requirements interpretation, can take as little as 4 hours or as much as 2 weeks or more, depending on complexity. Analysts and programmers do not typically run reports except as part of testing.

57.

“Develop concepts and tools for problem for prevention and avoidance.” What are the most common problems?

By percentage, provide breakdown of the type of problems historically encountered and the expected hours required (with variance) to address the problems.

Pg 30, Attachment 4, Paragraph 3.3.1

For this area the most common problem(s) are related to the customer not understanding completely their requirements.This involved < 5% historically.

58.

“Prepare/update user and maintenance manual (UM/MM) documentation and technical specifications.” How much technical documentation was produced last year and what is the expected number of hours needed (with variance) to address the expectation in the contract period.

Pg 31, Attachment 4, Paragraph 3.3.1

Technical specifications, and UM/MM are required for all projects and due at implementation. The amount of hours required for documentation is between 15 to 20 percent each month. Last year there were 4000 programs that had changes not all of the programs had documentation added or changed, but we have no way of tracking exactly how many had documentation and how many did not.

59.

By percentage and by total numbers, what is the expected volume for each category of calls? What will be the most critical effort in terms of customer service?

Pg 31, Attachment 4, Paragraph 3.3.2

We are expected to address all categories of calls. It varies by call.

We receive approximately 800 remedy tickets per month and 100

ECRT incidents per month. The most critical area for customer service is system unavailability or work stoppages due to software issues.

60.

“Propose alternative solutions if program modifications is deemed unnecessary.” This statement is so broad, and we would have to understand the priority. Who would be the office that deems anything unnecessary?

Pg 31, Attachment 4, Paragraph 3.32

Alternate solutions can consist of procedural changes, correction of data, or other options. The decision to forego a program solution would be negotiated between analysts, programmers, Project

Managers, and the Portfolio Director.

61.

Are there full-time government employees providing software engineering/programming/DB administration services for the DSS portfolio?

Pg 16, Paragraph 3.1 Yes

62. What is the dollar value of all funded change orders since Pg 31, Paragraph This information can only be provided via a Freedom of

Questions and Answers - Page 15 of 16 award of the current contract? 3.3.1 Information Act (FOIA) request.

63.

What % of task orders are fixed price versus cost reimbursable?

Pg 2, Paragraph

1.2.1

The labor CLINs are all firm fixed price. The only cost reimbursable CLINs are for travel and government required training.

64.

What is the average # of IT incidents (system defects) per month?

Pg 32, Paragraph

3.3.2 800 per month

65.

How many incumbent contractor staff are currently seated at each work site location (Ogden, New Cumberland, Battle Creek)?

Pg 3, Paragraph

1.2.5 Ogden: 49 New Cumberland: 53.

66.

Of the labor categories defined, which labor categories are currently performing in Ogden/New

Cumberland/Battle Creek?

Pgs 17-22, Paragraph 3.1.1.1 –

3.1.1.12

The Software Engineer III (SQL.Net) positions are located in New

Cumberland only.

The Information Assurance Subject Matter Expert position is located in Ogden only.

The other positions aresplit between the two sites.

67.

Of the labor categories defined, other than Site Manager, are there any labor categories that *must* be seated at a specific DLA work site (i.e. – Software Testers must provide service in-person in New Cumberland, PA)?

Pg 3, Paragraph

1.2.5

The Software Engineer III (SQL.Net) positions are located in New

Cumberland only.

The Information Assurance Subject Matter Expert position is located in Ogden only.

The other positions are split between the two sites.

68.

Will the client allow project work to be performed remotely?

Pg 3, Paragraph

1.2.5

Some telework will be allowed, but the Contractors will need to be available to spend the majority of the work week in the office to work with fellow team members etc.

69. Where is the position located?

Pg 20, Attachment 4

– 3.1.1.2 Positions located in both Ogden and New Cumberland

70. Where is the position located?

Pg 20, Attachment 4

– 3.1.1.3 Positions located in both Ogden and New Cumberland

71. Where is the position located?

Pg 21, Attachment 4

– 3.1.1.4 Positions located in both Ogden and New Cumberland

72. Where is the position located?

Pg 21, Attachment 4

– 3.1.1.5 Positions located in New Cumberland

73. Where is the position located?

Pg 22, Attachment 4

– 3.1.1.6 Positions located in both Ogden and New Cumberland

Questions and Answers - Page 16 of 16

74. Where is the position located?

Pg 22, Attachment 4

– 3.1.1.7 Position located in Ogden

75. Where is the position located?

Pg 23, Attachment 4

– 3.1.1.8 Position is located in Ogden

76. Where is the position located?

Pg 23, Attachment 4

– 3.1.1.9 Position is located in Ogden

77. Where is the position located?

Pg 23, Attachment 4

– 3.1.1.10 Positions are located in both Ogden and New Cumberland

78. How many personnel currently support this task?

Pg 31, Attachment 1

– 3.3.1

79. How many personnel currently support this task?

Pg 32, Attachment 1

– 3.3.2

80. How many personnel currently support this task?

Pg 33, Attachment 1

– 3.3.3

81. How many personnel currently support this task?

Pg 33, Attachment 1

– 3.3.4

82. How many personnel currently support this task?

Pg 34, Attachment 1

– 3.3.5

83. How many personnel currently support this task?

Pg 34, Attachment 1

– 3.3.6

84.

In the RFP it is written that the Past Performance

Questionnaires are due 14 days after release of RFP. Is there any way you can relax on this requirement? Our

POCs have not been able to return the questionnaires after

14 days of RFP, and we were hoping that you could relax on this requirement by giving until the due date of the

RFP response to have the questionnaires in to you/DLA.

RFP

Per the Instructions to Offerors, Volume II – Factor 4: Past

Performance, (4), the Past Performance Questionnaires are due to the Contract Specialist by the proposal due date and time identified in the solicitation.